Worst customer service I have seen. The gentleman who answers the phone at the call center is rude…read moreand worthless.

My rating would be zero if I could. Thus is not based on the office or personal in Boone, NC. They…read morewere very friendly and kind. I went in on 09/07/2024 for an eye exam and also bought a pair of glasses. Ms Joann was very helpful and pleasant as was Dr Emily Skully. Joann correctly figured my cost and I paid that day. One month later I received an additional invoice stating I still owed $161.40. After a 4th notice in early December and a threat to collect. I once again contacted Ms Joann in the Boone office. She assured me I only had to pay the original cost on 09/07/2024. She also found that her billing department refiled differently which was in error. Long story short, it took me several calls to billing over a period of another 4 months. Each time I called I got.the same story from each different person. It was turned back to my insurance and they were still waiting on them to respond. Even though my insurance stated the they did received the claim 3 months after it was filed (or so I was told), and replied 2 days later (6 weeks ago). During my several calls to billing, I had asked to speak to a supervisor, the standard response was that the super was busy but would call me back ASAP. 8 times and I never received a call back. After so many calls I was finally able to reach someone with intelligence. They did not resolve my issue so I once again I contacted Joann in Boone. She kept me.on the phone.as she personally rectified the situation and was able to resolve this and issued a refund that day. Finally 8 months later it was done. The billing department I had to deal with all those months were the most rude, incompitent, and noncaring I have ever seen in my over 70+ years of living. Thanks to this experience, I will never use this company again. Amen

Excellent practice. Very well run, providers are awesome. I got an appointment in about three…read moreweeks for a checkup, to be expected, and the quality of care couldn't have been better. My providers were amazing, and took my fear of needles into account. Completely painless. In a day and age when our healthcare system is so broken, and we so often feel like a number not a human, I felt seen here. Will definitely go back! Dr. Howard and Nurse Francisco were both AMAZING, highly recommended. And don't wait three years like I did! Go soon!

Not a review of the care since we could not even get an appointment, My wife is experiencing an…read moreacute episode of vesicular erosive type lesions which need a biopsy for a definitive diagnosis when the lesions are active. We were given a choice of 10 months from now. These lesions could portend a systemic autoimmune disease and need to be diagnosed when the blisters are present, I guess we will go to the hospital ER and see if they will call dermatology for a consult. Not all dermatology is cosmetic, acne or cancer screenings, I chose this practice because they advertise they have a dermatopathologist.

This place sucks. I tried to call numerous times. They won't answer calls. I was told I was 1st…read morein line a few times but a recording always comes back & says thank you for calling, goodbye. What kind of business is this? Someone needs to check on their employees!

I had an excellent experience with this drug and blood testing service. The staff were incredibly…read moregentle and patient, which immediately put me at ease. The facility was very clean, well-organized, and professionally run. Everyone I interacted with was respectful, kind, and clearly cared about providing quality service. The process was smooth and efficient from start to finish. I would absolutely refer their services to anyone looking for reliable, professional drug or blood testing. Highly recommended

I LOVE the people in this office. They are always super sweet & Dr. Woods knows exactly what he's…read moredoing & he's awesome at it. I'm so glad my friend recommended Marathon Chiropractic to me & I have since recommended them to some of my friends. And I especially love they way they always dress up for holidays :)

Matt did an awesome job helping me and my man with recovery from the blood sweet and gear ride on…read moreSaturday up and down the mountains for 45 miles. He was really knowledgeable and helped use with immediate relief afterwards and shared things to do after that day since we weren't local. If we lived locally he would be on our business frequently. Top Notch - Thank you Matt - Sherri and Mike

Was excited about the old style soda fountain, but really disappointed. The staff were friendly,…read morebut overwhelmed. Historical fountain was a regular coke dispenser. Getting a few drinks took way too long. The milkshakes tasted like chocolate milk without any ice cream. Sorry, but would recommend skipping this if you're just looking for a soda fountain experience.

Best chili dog in Boone! Toasted bun, really good cole slaw, and they slice the dog. This place is…read morereally wonderful for Saturday lunch. Only giving it 4 stars because the atmosphere isn't great.

I have never seen such a poorly managed office in My life…read more Staff meandering about office with snacks, drinks. There is a sliding black door to a room, must have a snack bar buffet , and couch inside. In 1 hour I saw everyone enter room and exit with beverage, phone or snack. Attention Drs. Cut your staff by 50% and save yourselves and clients money. Even with all of the extra staff on hand, appointment took twice as long as any other provider I have been to. Disappointed

Being new to the area, I had to shop around for a new pair of glasses. I didn't know anyone to ask,…read morebut lucked out and chose Blue Ridge Vision. Now I can't say enough good things about my experience with them! Dr. Sullivan and Dr. Henson were both thorough, competent, and professional. The eye exam I received there cost half the price of any other local places, yet was the MOST comprehensive eye exam I've ever had. I've been wearing glasses for over 40 years, so that's saying something! I had the pleasure of dealing with Brandon for fittings and measurements. He was determined to ensure that I was satisfied with my purchase, that I had the best possible fitting and vision possible. You would be hard pressed to find a better person to deal with. The entire staff at Blue Ridge Vision knows and understands that your optical purchase is an investment, an investment in your safety, your livelihood, and your total well being, and they treat it as such. I have told anyone who will listen how great they are, and if I ever need glasses again, that is where I will go, as long as they are there. Thank you Blue Ridge, I can see, and I LOVE my new glasses!

had 2nd Total Knee Replacement with Dr. Anderson. The quality of care was top notch from the intake…read moreto the home care. The OR nurses worked like clockwork and so did the anesthesiologist and his colleagues. They had a sense of humor and talked with me like I was a member of their family. Just hung up with receptionlist Sarah who knew my concern about needed upcoming pain relief. Instead of me waiting a few days to refill script she took the liberty of sending it to pharmacy immediately. They focus on making the tough recovery as easy as possible! Whew!

Caring and honest they don't sugar coat any information that they give you concerning your health…read more Dr. Anderson and his assistant Jacqueline are the best orthopedic specialist In their field!!! I have had both knees replaced since October and this is life changing for me. Sometimes there is a little wait at the office but very seldom is it long. Jacqueline always returns my calls when I have questions. Everyone at this office is caring and very knowledgeabl. You receive the best care possible here at App Ortho. Dr. Anderson is a life changing surgeon!!

Great drs. We had really been discouraged with our family physician. We were driving from Lenoir to…read moreBoone for all of our visits. We would have an appointment with our physician but end up seeing a nurse practitioner due to overbooking or other reasons unknown before we arrived. My husband and I were both hospitalized within two months of each other. We went to Caldwell Hospital in Lenoir via the emergency room both times. We each had a condition that should have been diagnosed months before but was not. My husbands stay lasted eight days. Mine lasted three! We were referred to Dr. Aaron Goodwin at Robbins Medical Park. What a blessing. The office staff is very attentive. Our calls are always taken. We are called back right when needed. Our appointments are scheduled in a timely manner. They also have an urgent care At the same facility. We have been his patients for almost two years. We are still very pleased.

Great doctors!!!! However, when calling in to make an appointment--good luck. They rarely answer…read morethe phone, and when/if they do, it has already rang 30+ times.