I've been debating about reviewing this Walmart for awhile now, since come on, it's a WalMart and how can it really vary much from the other locations right? Well, I've been there quite a few times recently and decided it was time to break it down for you guys. If you're choosing to shop here, you might want to rethink it. Or at least go with a list and be prepared for the wait of a lifetime. The parking lot is massive and there's tons of other stuff around there now like a Second Cup, Mucho Burrito, a Spa, bank and Zaki's. My first issue with this place is the carts. Every time I've been here I've had to wait for a cart. I don't know if they simply don't have enough or the carts don't come back fast enough, but come on, you're a giant freaking Walmart, you should be able to have enough carts for your customers. Since this is a superstore it's got pretty much everything including a huge grocery selection, photo and imaging station and pharmacy along with all of Walmart's normal departments. In that regard it's pretty much like any other Walmart I've been to. Here's where it's different: Twice now, I've gone here to get some miscellaneous groceries, house supplies and such and had to leave my stuff at the cash register because the cashier had no idea what she was doing. The first time there were two people ahead of me, and the cashier didn't know how the enter coupons. Instead of calling for help she just kind of stood there and hoped she would figure it out. I waited for 15 minutes with one other person ahead of me, because the other person bailed. The second time this happened I was waiting for 25 minutes with one other person ahead of me who was complaining that the cashier wasn't entering the price for the produce right. The cashier literally went back and forth with another cashier trying to sort it out. Worst of all? No apologies, no eye contact, nothing with myself and the rest of the lineup. Ugh. In terms of he store itself, yes it has probably everything you need or want, and the grocery section is much cheaper than Loblaws. That being said, the produce isn't great and they don't have as much selection as some other spots. I usually come here for things like paper towel and laundry detergent and the prices are great for that kind of stuff. The place is massive and still new, so it's pretty clean and well stocked. 3/30 read more

Walmart - Department Stores Near Me - Ottawa, Ontario

This is an absolutely terrible store. For many reasons. I used to visit on Sunday evenings but was put off by the smell of spoiled produce immediately inside the front door. Concurrently, there was signage advising us the store had won a award. I've been unable to locate items I need and the staff are passively hostile. On my last visit I had to flag down a young man wearing a yellow vest after I was unable to locate a printer cartridge I needed. He quickly checked through the display and advised me it wasn't there. Then he suggested I return about eight hours later as stock would be replenished. This happened early in the morning. I thought about asking him to check in the back but his attitude was so cavalier I didn't want the further frustration. I've not returned. read more

This is a good size store with lots of foot traffic, so product turns over quickly. Produce is just so so. I wouldn't buy a weeks worth here, but a single day at a time is good and prices are good when you buy seasonal. Seasonal section is always huge and a good selection. Love shopping here when the seasons change. They recently installed a huge section of self checkouts. This was seriously needed. The line-ups used to be crazy long, now they're really reasonable. Only downside, and this seems to be across all stores not just this location , they don't shelve new release movies and CDs on the day they come out. I know, physical copies are so old school, but they have them! So why not put them out on time. This is a great way to kill the interest from those of us who still get the hard copies. Otherwise, a fine store. read more

I was a victim of profiling at this particular Walmart store. I stopped into this store on friday to do groceries with my family. While they were off getting their things i stopped by the sports cards and toy section to look at basketball cards. On my way there i noticed a lady walking out of the toy section and i didn't really think anything of it but i could see from the corner of my eye that she noticed me and was subtly looking at me as i walked by. I then go to the sports cards section and spend some time there looking at basketball cards. I then notice this same lady on the opposite side aisle directly in front of me peeking at me from behind the shelves. I just brushed it off to her being a customer looking at products right in front of me from the other aisle. I finish my business pick up one pack of basketball cards from the area and head off to meet my family. As i walk with them i discuss with my sister whether or not to get the cards because they were pretty expensive we then decide against and i put them on a nearby shelf. It almost falls off the shelf due their being containers of things already on them so i threw them into one of containers instead. We then continue on with our shopping. As we stopped by the electrical hardware dept i feel a repeating tap on my arm as im looking at something. I see that same women again but im confused as to what she wants. She says to me "why did you hide this?" I tell her i didn't hide anything i just put it back and she says why do YOU(people) do this, people can't buy things if you hide them. I take it as her saying why do people who hide things do these kinds of things. I tell her I really wasn't trying to hide anything and i was just in a hurry and threw it in the most immediate place i could find. She tells me she's store security and was following me from behind and saw me put this inside a container of shower curtains. I say to her why were you following me and she doesn't answer so I tell her again i really didn't mean to hide anything and just threw them into the safest place i could find. She looks at me pauses and says i want you to leave my store. I was left in disbelief. She wanted to kick me out because i put something back. i didn't purposely try to hide anything i just put something back. Yes maybe i should have put them back where they belonged instead of a random shelf but did it warrant me getting kicked out of a store because of that?? No. Maybe a warning instead? I tell her theres no law against putting things back where they don't belong and she was being a little excessive in asking me to leave. She then says oh you want to see the law and she takes off to get her printout of procedures and policies(my family told me she came back with a printout booklet after I left) so I follow because i didn't do anything wrong so I'm not afraid to stand my ground. All of this is going on as people nearby are watching and my family is telling me just leave as she is not going to listen. I try following her to wherever she went off to because she kind of just left without telling me anything and I wait for her to return but my family tells me to just go its not worth it. I just wanted to explain my side of the story but i decided forget it i didn't want to make a bigger of scene so I left the store while my family checked out. I'm still in disbelief as to why she reacted the way she did but i think i understand why. I remembered she was putting a number of sports and trading cards back to their respective place as i left so maybe that's why she was upset at me for not putting the cards back. Still it doesn't give you the right to take your frustrations out on a customer for something another person did. Although She was already watching me as i first arrived in the toy section. So I'm not really sure if its that or if she already had a problem with me to begin. Needless to say i will never return to this location again as the way she treated me made feel like i did something when in reality i did nothing wrong. This will probably bother me for awhile as things like this tend to stay with me. I hope Walmart reviews their store policies and ethical procedures with this employee as no one deserves to be treated that way. read more

Worst customer service experience ever. I will not be going back to this specific Walmart until I die. I had experienced racism in this store multiple times. Two worst memorable experience I had, Later today at 8:30 pm (January 4, 2022) , we were returning a comforter set I bought on December 29, 2021. I opened the comforter but didn't end up using because I saw the materials and it's not the one I wanted because it ruins easily once you put it in the washer. I hadn't had time to return quickly because of the holidays and my work. We tried to return it and the staff at the customer service called her manager to make sure they can accept the set since it's been opened. The manager came to us and wasn't nice at the beginning. She came to me and my mom with no social distancing and just opened the set she kept holding and rubbing her hands to feel if it has been used. (It's easy to tell apart an item that is used by it's colour, smell and touch) She doesn't want to believe us. Then, end up telling the staff that it's her call (whether or not they'll refund us the item). The staff told us she can't accept the refund since it's been opened just safety measure because of pandemic. My mom then questioned that if it's because of pandemic and it's been opened what's the point of calling a manger down and her opening and touching the items if they already know they're not giving us the refund. The manager even told us " why are you not washing items that you buy?!" Like seriously.. it's very simple that if you already know you're not giving the refund at the get go then no need to open and make a big deal out of it even calling the manager.. we would understand if it was explained nicely. The manager doesn't even want to give her name to us. If pandemic is the reason why the need to touch the comforter and pillows and come really close to us without maintaining social distance. 2 weeks ago my mom and I bought some stuffs using the self checkout. A lady staff member came up to us and watched us closely as we scan our items. We barely had much, while my mom was scanning her stuff she was counting along loudly. Which I find very offensive since she wasn't watching all the other customers scanning items. She had her eyes on us. She even counted wrong. My mom had 4 items and she counted 3. After my mom, I scanned mine. There was an African- American guy behind me still scanning his items and she went up to him asking if he had already scanned the items inside his cart. Clearly he's not done scanning all his items and what's the point of asking that. I would think it's okay to ask that if he's done scanning or if she saw him put an item inside the plastic bag without scanning but she just walked up to him asking if he scanned his items. We went to the washroom and when we came back we saw her again eyeing an Asian family as they scan their items. Overall, I highly do not recommend going in to this Walmart. I believe that the staffs need more training when it comes to costumer service and racism. read more

I can't think of a better way to describe this place other than it's a ghetto-ass shit hole. Shelving units are broken. Displays are all over the floor. I found a bunch of wet floor signs shoved behind the bike display. And they always put displays of Bounce/Fleecy throughout the store. So everywhere you go, you have to smell that god awful product, which I am also allergic to. Like, restrain it to the cleaning supplies aisle! I'm going to miss the paradise Target down the street from this Walmart. read more

This walmart is terrible. They are always out of things you need, and the next time you're back it usually hasn't been restocked. Some of the employees are incredibly rude as well. read more

Stood for ten minutes at the counter with locked cologne. 2 employees behind the counter ignored us for 5 minutes and then just walked away and disappeared into the back. Worst customer service ever. read more

Worst Walmart in Ottawa! Parking lot is a disaster! Inside is dirty and just a mess. Avoid, avoid, avoid!

This is what a Walmart should look like. Everything has its place, is easy to find and staff generally know where stuff is when it's not easy to find. I was going to give this location 4 stars simply because it bothers me that Walmart in general never seems to have new release music on shelves for release day and I usually have to wait anywhere from a week to a month for new stuff to be on the shelf. However, I gave it the full 5 stars because yesterday I called to inquire about a very obscure title I had seen at another location closer to where I work only for it to get scooped up before I could go on break and buy it. The guy I called not only went and looked for it but also put it as on hold as Walmart's hold policy would allow until I could get there and pick it up. Someone there went above and beyond to help a customer out and if that demonstrates even a small fraction of the customer service environment at Baseline Walmart, then that outshines their lack luster ability to have new music out the day it is released. 5 STARS! read more

I had shopped at this Walmart pretty much since it opened. No longer. In fact, I won't shop at ANY Walmart in Canada ever again. Like many have noticed, there seems to always be a shopping cart shortage at this location. The filthy indoor cart parking area always seems to either be empty or have only 1 or 2 carts with those baby carrier things on them. If you manage to snag a cart that isn't soaking wet, filthy, or frozen from being outside, you'll find the store is generally fairly well stocked, but I don't find the prices all that wonderful. Many similar or identical items are cheaper at the Loblaws or Dollar Tree down the street. The fresh produce and meats always look sketchy. One time I bought a cellophane-wrapped 3-pack of bell peppers and a spider crawled out when I opened the pack. Ew! What clinched it for me, however, are the shenanigans Walmart Canada corporate have pulled in the last 2 years. First was the "5¢ a bag" policy that they implemented with no warning whatsoever. When I shopped there shortly after the policy was implemented at this store, I was asked if I wanted a bag. Well, of course I did. I didn't realize I was BUYING bags, however, until after I left the store and looked at the receipt. When I emailed Walmart to complain about it, they cried the old "good for the environment" crap and wanted to know who the cashier was so that they could be sent for "retraining". First of all, charging for bags is just a cash grab, pure and simple (a quick calculation adds up to $15 MILLION in pure profit). Secondly, since absolutely nothing breaks down - not even kitchen waste - in modern airless landfills, the environmental stance is utter nonsense. Finally, I'm not about to rat out their minimum-wage part-timer so they can be punished. I pointed out it was WALMART's responsibility to inform their customers of policy changes (a simple sign at the cash would've sufficed), not their frontline workers. I was ignored. Around the same time, they cancelled their rain cheque policy with no warning. It wasn't until my mother went to get a rain cheque at this location for something that was sold out and was rudely told they no longer do that. Walmart now has a legal way of pulling a "bait and switch": get people to go to the store to buy something that's on sale, but don't bother to stock it so they'll buy a similar, more expensive item. This location is the absolute worst in Ottawa for being out of stock of sale items that miraculously appear the minute the sale is over. The clincher was Walmart's bullying tactics with Visa. They whined incessantly that Visa transaction fees were costing them $100 million a year. Yes, that sounds like a lot, but consider they made $14 BILLION in profit in Canada in 2015 - which included Visa transaction fees. So I'm supposed to sympathize that less than 0.7% of their profits went to transaction fees? Puh-leeze. They are counting on customers' ignorance in order to garner sympathy and it's despicable. Visa and Walmart "came to an understanding" and Walmart will continue to accept Visa. Although the details have not been made public, I have no doubt Visa caved to Walmart's strong-arm tactics. I continue to shop at Walmart in the US (particularly in Ogdensburg, less than an hour away) which has no such policies: they don't charge for bags, offer rain cheques (although I've never needed one), and happily accept Visa. Walmart Canada is history, however. In fact, my entire family has now boycotted them. read more

Was "greeted" by the Walmart greeter at the Baseline Road, Ottawa location. He stepped in front of my cart, asked to see my receipt, and then delayed me for what seemed like forever as he vetted through my lengthy receipt trying to find the grill and mixer I had purchased that were sitting in my cart. I have had a number of experiences similar to this one when shopping at Walmart. I don't think it is appropriate to treat patrons who are exiting the store as though they are thieves. Frankly, it's insulting. No other store does this. I wish a store would come to Ottawa that gives Walmart a run for its money...I'd switch in a New York minute. Giant Tiger is pretty good and I find myself shopping there more and more so that I don't have to deal with Walmart "greeters". I really hate Walmart. read more

The exact same coffee/cola brown stains all over a certain cash register, which I have asked 4 times over four months to clean. I have talked to the supervisor. The paint has come off the floor everywhere. There is random opened food. The milk section floor was covered in milk. The washroom was filthy and poised in the corner of the handicapped stall was a certain religious tract...The customer service counter needs to be re-laminated, and their carts are left anywhere in the parking lot and surrounding neighbourhood. The pile of rubble at the corner of Baseline and Clyde is not inviting. No proper shelter to wait for the bus. No price tag on things I want to buy. The walls need re-painting or washing or plastering. The flag on top of the roof is ragged. Some of the staff are very friendly and helpful. But overall I would avoid this location. Trainyards, Bayshore, South Keys are cleaner and seem more organized. read more