Great store and very efficient service for pick up. We started pick up during Covid and were always amazed at the speedy follow up from the store. We still order 'pick up' and are still very satisfied. The store is bright, clean and inviting. Proudly Canadian. read more

I'm not surprised that you have a 1 rating because you are a garbage store. When it comes to parts, I'm sure you sell remanufactured parts. My daughter bought the most expensive battery for her car and after a few months the battery died. When she went back to the store to tell them that the battery that has a 3 year warranty no longer works, she was told she had to pay. Pay what? - for their mistake or because they sell remanufactured parts? This store is a garbage compactor. And I have not seen anyone help or treat you like a potential buyer. CUSTOMER SERVICE FROM EVERYONE I HAVE TALKED TO IN THIS STORE IS A BIG -0. read more

Canadian Tire - Store Memo - Department Stores Near Me - Ottawa, Ontario

I felt like a kid at a candy store at the biggest Canadian Tire in all of Canada where they shoot all their commercials by the way. The store is on a main Avenue, lots of parking and is well lit. There are elevators and escalators to get to the second floor. Look at Ottawa go! My boyfriend and I went shopping for camping gear. There was a big selection and the aisles were stocked. I also liked that when we went inside there was no one at the entrance trying to sell you a Canadian Tire credit card. The cashier was very friendly and smiley. She did not even make a big fuss since we bought so much. I will be back again. read more

See all

Great store but... Don't look for anything in locked displays. You can never find somebody to help you. I spent 10 min walking the second floor. One clerk and he was busy. This was at 11am. read more

So FYI y'all, as of the end of September 2022, this Canadian Tire is now in Carlingwood Mall. It used to be further east along Carling Ave, near Churchill Ave, but they shut down that location and this new location is a part of Carlingwood Mall at Carling Ave and Woodroffe Ave. So any reviews you see prior to September 2022 will be for the former location. I'm not sure why the Yelp Moderators changed the address instead of putting the other listing as permanently closed and starting a new listing for this location because it's a brand new store and completely different, but oh well. This new location is apparently the largest Canadian Tire in the world! It's big. It has a Party City inside of it. It's two stories. The main entrance is from the parking lot. You can enter the store from the mall as well, but it's basically a corridor that takes you to the main entrance, lol. They sell tires, other automotive stuff, housewares, gardening items, small appliances, sports equipment, toys, and things for your house. My dad and husband love Canadian Tire. I'm like, "meh" because it's not my type of store, but it's good for what it is. Prices are reasonable and they have a loyalty points system called "Triangle" which is the shape of their logo. Takes forever to get anything free, but hey, it's better than nothing, haha. Lots of free parking in the mall parking lot. read more

See all

I was experiencing a very challenging set of circumstances in attempting to convert my accumulated Petro-Canada points to Triangle Rewards points so that I could apply the same to the purchase of a table saw that was on sale. The whole situation was complicated, involved interacting with both the Petro-Canada as well as the Triangle Rewards call centers. It all ended up taking way longer than it ever should have. However I was eventually successful in accomplishing everything to my complete satisfaction, and for this I am very grateful to a young lady who works at the Customer Service desk whom I only know as Fatima. She was patient, persistent, professional and helpful. She above and beyond the call of duty to see me through to success. I can't say enough about how much I appreciate Fatima. She is a credit to the Canadian Tire Carlingwood store in Ottawa. read more

horrible front end customer service staff. They like to cater to men, not so to women. I hate having to deal with customer service. read more

The one star is for the architect who designed the store. And the automated apocalyptic retail world this new bldg chose to enter. The old bldg and location were so friendly for knees and for customers. The brand new bldg was the one chosen by the architect whose only concern was for customers with great knees. What I mean is that if u are over 50 yrs old, your knees, if they didn't hurt before you visited they will when you are there. The entrance from the mall necessitates a mile-long needless walk on the hardest stone floor on Earth. This mile long walk is WITHIN the confines of the store. no product displayed. just a waste of product-customer interaction space. Anti theft post apocalyptic scarya lonely walk. The bldg location has what its predecessor (Sears) had as a back entrance. So excellent it was for bad knee-owners. No having to walk half a mile from the front parking lot. The other reason for the one star is that if u order a product for pickup they say wait at the back of the store. However when the employee comes out he says you need to walk a mile or 3 to the OTHER SIDE IF THE STORE. Then you have to go into that side if the store, walk an additional mile to these pokfy lockers where your shi; is stored. So why make me go to the back only to find out it us 3 miles away in s ridiculously difficult process to tty to find ghe lockers. All this is so the corporation can have zero labour costs. God forbid a human should be able to be hired in a store. Better to walk the customer through meaningless miles-long, poorly explained directions to lockers with worse instructions. I thank God this robot retail world was invented at the end of my life not at the beginning. Good luck when you all hit 50 and your knees go. read more

they told me the water pump come with the gasket and it didn't after i paid 100etcc dollars for it.

Pick up Screw up 11 JAN 24 Carlingwood CT Order #: 0000071832881 Pick Up Code: 8067 Total price: $22.59 Ordered a foldable shovel online for $22.59 with pickup at green lockers in CTC Carlingwood, Ottawa. Got a QR code and a four digit code by email to open locker and get shovel. Scanned the QR code. Tried all portals but didn't work Input the four digit 8067 code. Invalid. Went to the designated "help" window at Party City. Nobody there. Pressed the orange "help" button. Nobody.Pressed it again. Nobody. Pressed it for a longer time. Still nobody... Walked all around the perimeter of the store to the "service" desk. Go to Party City she said, and somebody will come to help you. Went there. Waited. Finally, a guy arrives. Tell him my tale. Show him the codes. He tries them. No go. He pecks around at a keyboard, looks puzzled, disappears, and re-appears with my shovel. Since I am now in the store rather than the locker pickup area, I must line up for a cashier and show I have paid for the shovel. Total elapsed time 25 minutes to pick up a paid-for shovel. A real CTC time saver! And retailers wonder why customers are not returning to stores to buy stuff. Complete negative experience. read more

Terrible automotive department. Booked an appt for 6:00PM....they didn't put it on the hoist until 7:20PM. Been here for two hours...for a winter tire change! Takes me 45 minutes to do at home, thought this would be faster. Fancy new store, terrible focus on customer service. read more

Nice spacious store, with all the reliable great products we are used to! Plus if you're sensitive to scents, the space makes those less concentrated. read more

I called today the auto service service to get information about tires for my car and the woman who answered me was rude and cold over the phone. She was talking to me with a loud tone without any customer service courtesy. She wanted to convince me to by four set of tires that she chose herself without informing me about the brand and the make of the tires or the size. She did not talk about the manufacture's warranty or the store warranty that comes with the tires. She hung up the phone on me very briefly after saying that I will not buy her tires. read more

April 3, 2023. I am a female in her seventies. It was my first time and last time to this new Canadian Tire. The two young male employees in the second floor were disrespected towards me when I seek a tool which first was out of stock, then first by telling me to go to a different Canadian Tire, which I declined but instead I rather like to get a raincheck. The two employees searched (or pretended searching) under the counter for a while ... then one of them said to me I should request for one at the courtesy desk on the main floor. As I turned around and walked away towards the elevator, I could hear the two of them laughing behind my back. Then, after I got down to the lower level, I have been told by Management that rainchecks are giving only at the courtesy desk, WHICH THE TWO UPSTAIRS EMPLOYEES KNEW ALL ALONG ABOUT IT! ... which it explained the mean, the disrespect, the malice of those 2 young generation employees. It is the worst encounter I ever experienced. ----- Jocelyne N. read more

It's slightly embarrassing to tell you how many things I've purchased here. When the place has an escalator, a grocery section and a pet aisle you know you're in trouble. Well, at least if you're me. This ain't no regular Canadian Tire, yo. I used to live in this neighbourhood, and if you know it, there's very little to walk to in a crutch. I'm talking milk, bread, plungers - you know, the necessities. Thank god for this store. The 85 stops directly in front of the store, which makes it convenient for city limo riders. Otherwise, you need to make sure you turn onto Clyde to get into the parking, of which there is plenty. This plaza is shared with Mark's, Sleep Country and (randomly?) Boston Pizza. You can enter from Carling, or from the parking lot on Clyde. The first floor is merely a showroom with furniture, kayaks, sheds and suck ginormous stuff it can't really be displayed upstairs. There's usually a local charity asking for money here, or a donation bin, which makes me feel warm inside knowing Canadian Tire cares. When you get up the escalator there's a pretty easy floor plan. Cashes to the right and everything else laid out in those organized aisles you know and love from Canadian Tire. Int he middle there's a TON of discounted merchandise, anything from toilet paper and cleaning products to toaster ovens, placemats and watering cans. I've picked up many a bargain from these bins. This place has everything you'd except from a hardware/automotive store, but it's massive and has things tons of home decor, sporting goods and always a great seasonal section. I dare you to leave without finding something you need. Or want. The staff is always really helpful and friendly here and the place is always clean. If you need to pick up anything for your home, stop here. One small annoyance? If you make a return and don't have the Canadian Tire money on you, you have to PAY the difference. I think that's a bit odd. Other than that - fantastic. Useful in a pinch and when you're looking for anything from gardening supplies to car mats, this is the spot to check first. read more

Auto Service: I had to pay twice for the same service on my car. Both times they "guided" me towards having other work done instead of fixing the actual problem (a valve). Their redundancy in work was not seen in any shape on the bill and their was no remorse from the service staff. Will not go back and will tell all to not use. read more

CANADIAN TIRE COMES UP WITH A FAIL FOR THIS CONSUMER. In this day and age Customer Service will be the make and break of many businesses. We have recently seen many stores completely close for good. Here are just a few, 'Mexx Canada Target Canada Sony Canada Sony Store Canada Zellers Sears Canada Holt Renfrew Jacob Smart Set etc...' I bought a Moulinex blender at Canadian Tire 4 days ago. I washed the blades and all the working parts before use. Came to use it and the motor was dead. So, I boxed it up and receipt in hand went back to Canadian Tire to return it. Upon arriving I was asked if this was for a straight exchange. I said no, I wanted a refund. The girl said, " we can't give you a refund because you used it." I said, "No, in fact I didn't use it, I tried to but it was defective." She went on to say that they do not accept returns on defective products just straight exchanges. Since I had already bought another blender at another store (not Canadian Tire) I did not need or want an exchange. Finally we got to the manager and was given the same spiel. However while my wife tried to explain our situation the manager would not let my wife get a word in edge wise. She kept cutting my wife off and talking over her and saying that for us to get a refund we had to prove that we bought another blender at another store. Well, to start with, it's none of her business or for that matter Canadian Tire's business where I bought another blender when theirs was defective. After a few heated minutes she relented and gave us the refund we deserved. However, she was quick to give us a stern warning that this was a favour she was doing us and we were lucky that it was her and not another manager. This was a perfect example of where customer service was lacking. Considering the blender was 4 days old and doesn't work and we even had proof of purchase. GOOD LUCK CANADIAN TIRE IN THIS EVER CHANGING RETAIL MARKET. read more

Auto Service: I brought my 2012 civic in cause I very politically incorrectly went over an already dead raccoon! (In my defense it was dark on highway 31 and there was oncoming traffic). I was worried I was going to get raked over for services and parts I didn't need! They were the opposite. They insisted I don't fix things that aren't broken and gave me a great deal on alignment which I knew I already needed cause it always pulls to the left. The back wheel moulding came loose because of the raccoon carcass (God rest his soul), and they fixed it for nothing. Sal the mechanic and Tony the service rep were great to deal with. Now this raccoon is enjoying a vast heavenly infinite neighborhood of easily tip-able garbage cans with steaks and non lockable lids! And I'm only out a hundred bucks! Thanks guys at Canadian tire Carling Ave. Thanks for turning a crappy day into a manageable one. Oh I forgot that when I called and Al answered, he said "we are booked up today but we will still take walk-ins". It wasn't even 20 mins and they already assessed everything and assured me everything was great except for the moulding. And they said you don't have to do the alignment. I insisted on doing it and he gave me a deal on the alignment. Peace, Steve read more

Canadian Tire - Department Stores Near Me - Ottawa, Ontario

Worst customer service EVER. I will never come back to this location. The lady behind the "Customer Service" desk was more concerned about chewing the gum in her mouth than answering any questions. I simply wanted to know where a particular product was. Anyway, without addressing me, she got on her walkie talkie and just told me to go "follow that guy". Well, he went on the computer and told me it's sold out. I think she could have done that. The manager was not much better either in customer care. I was recently in the store on Merivale. In my 10 minutes in the store, I was asked at least 3 times if they can help me find a product. Now that's customer service. Avoid this store on Carling and take your money elsewhere. It's big but I don't find the inventory that much better. read more

One of the worst Canadian Tires I have ever been too, all speciality automotive tools where behind a counter which they are not in other stores, I had to try and explain what I wanted to some incompetent punk who probably couldn't even tell me where I could find a tap and die and some WD-40, avoid this CT at all costs read more

Came by to pick up a pantry last week. The lady at the online order desk was lovely. They are lucky to have someone who is so genuinely friendly. She got one of the staff to come by and he took the box to my car. He was also very nice. I really love Canadian Tire and purchase a lot of items there. I have rarely (never?) encountered a staff member who was rude. The most inconvenience I have experienced has been sometimes the lack of staff in a department and that's because they are busy running around helping other customers. A big thanks to the staff here for all their hard work! read more

I have always found the staff friendly and helpful at this store. The parking is spacious and the store is well stocked with lots of specials. The downside is that there is a lot of lower quality items in Canadian Tire these days though. You have to be careful and choose higher quality Canadian made stuff whenever it is available to support our own industries on this continent. When the cheaper stuff breaks though the Canadian Tire staff are very good about returns. read more

We bought a NordicTrack C990 treadmill from this store. After the treadmill is used about 100 days, the motor stops to run. If the belt is pushed or kicked, the motor starts to run. However, when it runs, it makes loud noises. We went to the store ask if we can return the treadmill because it is only 100 days. The manager told us the treadmill cannot be returned because it is not in its original package. He said we have to call the manufacturer. We asked if he could help to give us the manufacturer's phone number. He refused to do so. He said we can find it ourselves online or from the treadmill manual - very unfriendly customer service! read more

This review is on the Canadian Tire Store 1600 Carling Avenue, Ottawa store #290. I am a regular shopper there and have never been disappointed. I especially would like to mention the service, friendliness and knowledge of one of your employees. His name is TIM and he is the Hardware Manager. This guy is great. Friendly, very polite, goes out of his way to accommodate my requests and really knows his stuff. Go for it Tim continue and good things will come to you. Claire Tracy, Ottawa read more

I really like this store because it's close to where I live and they have so much but....I really dislike the young girl working at the customer service counter. I returned something that was defective and she talked down to me and scolded me for opening the product. How am I supposed to know it doesn't work if I don't open it, she said most people would read the back of the receipt about our return policy. I was not happy but every other time everyone has been so helpful and nice. read more

Staff are young but really nice - they try hard - hope they're appreciated. Customers can be so rude and impatient to them!

I have been a regular customer with Canadian Tire on Carling Ave. since its opening, always finding the customer service desk to be friendly and efficient. I was therefore somewhat shocked on the evening of January 5 to be treated the way I was by the middle aged blonde woman who was in charge. In mid-December, I purchased a number of soda stream cartridges because of a very good Canadian Tire money rebate which they offered. I only had one empty cartridge to exchange at the time but assumed that I would be able to exchange the others when I came in next time. On January 5, when I produced the bill and requested the rebate from the blonde woman, she could not have been less helpful. First, she said that because the soda stream box has the word "exchange" written on it that a customer is to know from that there will be no credits given for empties unless they are presented at the time of the purchase of new ones. When I challenged her on such a preposterous assertion, she said there was a "manual" inside the box that explains this policy. (There is no such manual.) Finally, she threatened to rescind the Canadian Tire e-money that I had been given on my original purchase if I received a rebate on the empties. Fortunately, a young man who is her superior resolved the issue amicably. I still feel, however, that Canadian Tire Carling should be more careful as to who they have in charge of their customer service if they expect to retain customers in the future. read more

I went this am and tried to find a frying pan that was on sale, and a food processor. Could not find the former, so asked for someone to help. Was told someone would be there within two minutes. Ten minutes later, still no one came, so I asked another staffer to get me someone. That person got on a walkie-talkie with no results. After waiting and waiting and waiting I went up to the original cashier and complained. She told me the appropriate staffer was still busy with a customer and it would be another little while. Totally lost my patience, told at least 2 staff member including the original one to whom I spoke that their customer service was non existent, and that I had had enough waiting around to get some service, and after speaking loudly to two staffers about this, I left. I ran into another staffer on the lower level who was loading shopping carts and spoke to him and requested he speak to management. A few hours later I called the store, and after being passed around to several people after explaining why I was calling I finally reached a very young person. I explained that had happened and of course he apologized. I was offered no recompense. Am totally disgusted with this store, and will never return there again. read more

It was well stocked and the clerks didn't look terrible. I bought windshield wipers and they worked extremely well. I was satisfied with my satisfactory Canadian Tire experience. The only weird thing (which is probably not their fault at all) is the fact that you have to go up an escalator to go up to the store. Not a big deal. I'm just nitpicking. Sometimes I do that. But anyway, it's well and good and the wipers there are well and good too. read more

Called to make an appointment to get my car safetied and replace my horn. I asked how much it would be and without hesitation the representative tells me $115 for the safety and $120 for the horn. I go in for my appointment and a new representative tells me it's $80 for the safety. So right off the bat I know someone is trying to rip me off. Anyway I ask how long it'll be and he tells me less than an hour. So I leave and wait around for 2.5 hours, still no call. I go back to Canadian Tire and see my car sitting there waiting to be picked up. I ask why they haven't called and they said it's because they haven't filled out the safety certificate yet. So he literally does it on the spot in 2 minutes, after keeping me waiting 2.5 hours. I get my invoice and it's $320 ($120 more than what I was told). They make up some excuses about the horn and bill me 2 hours of labour (normally a 15 minute job). I pay and plan on never going back. 2 weeks later my horn isn't working again. So I have to call to get them to fix it again under warranty. The representative I spoke to over the phone was very rude and snarky and seemed as if he thought his guys couldn't make mistakes. So I make an appointment with him for Wednesday at 2pm. I go in, Wednesday at 2pm only to find that there is no appointment booked for me. It wasn't a mistake on the date or time either because no appointment was found in the system at all. Luckily they had a mechanic available at the moment so I get it fixed and leave. Never going back. They are rude and scam customers. Half of their mechanics also look like they are barely out of school. Would never trust this company again. read more

I am from the East end and had the misfortune of breaking down at my friends place in the West end. Normally I would go to my regular mechanic but, Canadian Tire was close by and they were open early. It took them a few hours with me waiting there before they even told me anything! They said the repairs would cost well over $750, that seemed very high to me so I called my mechanic and told him what they had diagnosed. He said that was way too much and to have it towed to their garage. I told Canadian Tire that I would get the work done elsewhere and they told me that for all the work they had done so far I had to pay $75! I was understandably quite angered by this but, I just paid them and left. My mechanic who works in a proper garage fixed my car for $325, how on earth did Canadian Tire come up with $750 other than to rip me off royally. My mechanic joked with me after he said he always tells people even if by chance you were to break down in Canadian Tire's parking lot you are better off having it towed anywhere else... you know what he couldn't be more right!! read more