Called to set appointment for a needed vaccinations and was told come anytime no appointment…read moreneeded. I drove 45 minutes and was told that in 5 minutes it was their lunch break so could I come back in an hour and a half. Wouldn't even try to accommodate. Had a smug entitled attitude. Never going back. BTW there were 8 people that I could see, working behind the counter. Shame on them.

From the owner: At CVS®, we're here when it counts - with caring experts, helpful guidance, and everyday health and…read morewellness essentials that make managing your well-being feel easier. We're committed to support you can trust, from convenient access and affordable care to moments when you just need someone by your side. Because where you get your medicine matters®, and we're here with care that meets you where you are.

Dave and his team are caring and treats their customers on a personal level. I hope that Simply…read morePharmacy will be around for a long time.

David and the Team are Great! Prompt, thorough and polite! Including the delivery drivers, those…read moreanswering the phone as well as those serving customers at the counter. Always a pleasure to work with!

The trip in to Walgreens' photo counter was great. My 4 stars is based on creating a photo book, so…read moreI can not say I'm a real fan of this store, due to having visited it once. But the service was amazing none the less. It was a crazy weekend where the last thing I needed to do was make a hard cover book to commemorate the festivities. With several hundred photos sent from family and friends, I had to choose wisely because there's a maximum of images you can put in these things without going into added pages (and bigger price). The staff at the photo center were wicked helpful and patient. So many questions (why are my photos out of order - they're in book layout order on my phone? Where are all the rest of my photos - not all of them are loaded?), they kept their cool and showed me how to properly get the images to show. Unfortunately, none were in the order on the kiosk I wanted, so I painstakingly had to reorganize. Over an hour later (fun fact: this thing doesn't have a time out or refresh rate), a couple books were printed and paid for. No wonder why some of my family members love this location... glad I stopped!

Firstly they are always extremely understaffed. Because of their auto refill policies and just any…read morenew Rx you have to call and they leave you on hold endlessly and often hang up. They never have anything in stock at the pharmacy, it takes days for them to order meds. Also never restock product on the shelves. You end up waiting in line forever for your scripts and then if you need something from the store you have to find it and if you're lucky enough to, you get to wait in a line halfway through the store because of understaffing and every checkout is incredibly slow, mostly because of their ridiculous swipe machine that asks so many questions it's impossible to even pay and check out quickly. Also they continue to defy city ordinances and never remove the snow from the sidewalks around their store or the pedestrian entrance. Recently fell and injured myself badly on black ice and almost got run over because I couldn't get up. They don't care they just keep doing it. Also a couple of the staff are nice but some are either outrageously incompetent or there's one girl that reminds me of Samara from The Ring. Completely creeps me out because she doesn't usually speak, just gives a mean blank scare. Spooky. This store is the only one I can make it to usually, being disabled and having no transportation so I wish they'd do better but for people with the freedom of choice I would not recommend this Walgreens.

This pharmacy is hands down the best. Always helpful and very courteous. Brian the pharmacist knows…read morehis stuff and the technicians are always friendly and helpful. They have helped my wife and I through some difficult times. Thank you for your compassion. W&S M.

Popped in really quick to grab a card for a friend of mine. Quick and easy check out with self…read morecheck out. Was able to find what I needed without any issues.

I'm going to lead with the bad so that I can get to the good…read more The pharmacy staff leaves much to be desired. They are lazy and so insanely slow. They took two of my prescriptions wrong and it took days for it to be sorted out by my doctors and them. Slow and sloppy - two great adjectives for this group. The good is that the location is very new, and the front end staff is friendly, albeit slightly unenthusiastic about working there. The selection is okay at this location but it is a smaller CVS so it doesn't carry as much as others that I have been to.

Incompetent. Have had repeated problems filling prescriptions at this location. Was told to drive…read moreto another state to pickup vital script, but they failed to transfer the script.

The Pharmaceutical Care Team @ This Poquonnock Bridge location are AllStars‼ I got quite sick while…read moreout of town (Chattanooga) went to the Urgent care there, received an inappropriate prescription. Six days later upon arrival home, here, I received an urgent call telling me to STOP that medication and go to the CVS back there in Chattanooga a pick up the called In new medication. By then I was super sick. Calling the CVS near Big Y and leaving a message-I fell too ill to keep chasing down my necessary medication. After a long nap and feeling tiny bits better- I checked my phone for messages-and my prescription was actually READY for pick up at my location‼. The Pharmacy personnel were very kind and informative. They even helped me negotiate using my iPhone to access the APP and find my health records, discounts and store sales. Speaking to their outstanding customer service. Thanks to their going out of their way, I am happy to report that I'm feeling so much better already-and very grateful for the tech SAAVY folks who negotiated on line and VIA numerous time consuming telephone calls on my behalf. Many Thanks, to MY new Pharmacy....CVS on Poquonnock Road‼

My normal pharmacy didn't have my prescription available for 24 hours, so I called this pharmacy…read moreand the pharmacist was helpful and had the prescription I needed. I had my prescription within an hour. Glad I made the call. They have a seating area as well, so you can relax while you wait for your prescription to get ready.

Well renovations seem to be completed. Have it four stars because a lot of changes and it's going…read moreto be a little bit before I find everything and am used to the new layout., Store is still five stars in my book, just getting used to reorganization. Does seem cleaner, brighter and more organized. More signs prominently display where things are and what's in each aisle so that's a plus.

The store was a mess. The staff had no clue what they were…read moredoing. The item boxes were damaged. 2 Stars

Came in for a couple seasonal shots. Appointment made online was quick and easy. Checked in and…read morewaited. Got the shots and receipt. One complaint I had, if you can call it that was I would get email reminders every day about the appointment. Which was a little annoying.

One of your employee, as I remember her name is Rebecca is so unprofessional and rude to her…read morecustomers. She is the type of person who should not be in front of the customers!

Had a good experience at the drive thru pharmacy. Was picking up a prescription and the line moved…read morequick, and the employees were helpful. Katy helped me and she was very kind. Thank you for your assistance! There is plenty of free parking in their parking lot, and it is not difficult to get in and out of the parking lot via. Pennsylvania ave. Will be back.

I left a review a year ago regarding Corporate not providing the necessary assistance to their…read morepharmacists and sales clerks. Unfortunately nothing seems to change. The morale at this location has clearly deteriorated. I have been to many pharmacies throughout my adult life, including several CVS's in Florida and others in CT. It appears that some people in this location have allowed their dissatisfaction with their employer to affect their customer service. They could very well also be affecting the morale of their fellow employees. They do not return phone calls, are abrupt more often than not, and seem to lack the insight, at least some compassion that their customers are most oftentimes visiting the pharmacy for reasons they would rather not... that is, because they are ill and require assistance. I understand being understaffed. In fact, that is the reason I wrote my review last year. Rudeness and treating people as if you are bothering them or putting them out of their way when you are there to provide a service is not acceptable. I worked my entire career being understaffed and overworked. Had I treated a customer or client that way I would have been removed from my position. It's not unusual. I treated people rudely I would have been removed from my position. And that works both ways. No customer should be rude and subject an employee to take any form of abuse. I know there are plenty of people out there who feel entitled to do that. I do wish the staff the best in having to work under such circumstances, but after today's experience I will be filling my scripts at another location and hope for the better service and experience I have had at other CVS's.