This JC Penney store has a fantastic store manager and a responsive, caring staff…read more I've had many good experiences here and even worked here for a time. Great service and assistance ordering from Jcp.com, too, when they don't have my size in something. Highly recommend!

The security are by far the worst security known to man. They had my kid banned for a year for…read morebeing dropped off at the mall under the age of 16, nowhere on the website rules does it mention having to be over 16 years old to have an adult. There were many kids there that she kept getting onto for no reason. They took my daughter's phone out of her hand and contacted me. I will never be a customer at this business ever again. Worst service ever.

It's like Fayetteville has no Yelpers!…read more It's a regular Kohl's -- very friendly people. It was snowy outside, and the place was kept really toasty.. I guess that's my only complaint. I can't fault them for that though because it was 20 degrees beyond the glass doors.

I would not recommend working here, especially if you're a young woman. My experience was that the…read moremanagement up front made me feel uncomfortable and targeted, and I felt like my age and appearance played a role in how I was treated. Pam and Chris were part of the management team during my time there, and unfortunately, I did not feel supported or comfortable bringing up concerns. The overall environment became stressful enough that I ultimately decided to leave. I also would not recommend shopping here if you expect professional customer service. In my experience, Pam spoke negatively about customers and rolled her eyes over even minor issues, which made the environment feel uncomfortable and unprofessional. This is just my personal experience, but I think both potential employees and customers should be aware of the environment before applying or shopping here. Xoxo Pam you're such an old miserable lady.

Cluttered very cluttered. However they have a lot of extra items in for the Xmas season…read more Floor staff is hard too find and the two we asked for help were kind of surly and seemed the resent helping out. The cashier was friendly and had a great smile. Good prices and their items.

What has happened to this store? My last two visits were sad. This is my favorite store, and it has…read morebecome a wreck, dirty, disorganized. The only positive is that the checkout people are friendly and know what they are doing!

This place has about anything you can think of in the way of shopping. Pricey places to budget…read morestores. On my pretty days it is a nice upscale area to window shop and walk around. Plenty of food service places. Really glad to see this shopping area in NW Arkansas.

so me and my couple of friends went to dollar tree in the mall. One of my friends grabbed a cup…read moreexcited to be there and the employees saw us and assumed that we were trashing and stealing. They kicked us out immediately and we complied and they proceeded to call security and police which shouldn't have been the case because we complied we felt deep betrayal and heavy discrimination of sort. I assured the so called "employee" that we truly weren't doing anything l. I don't recommend this place 0/10. I truly wish this place will change not to mention the slurs the mall security called us and over just trash employment. I rlly don't recommend this place

Back in the day when I was a pencil pusher at a local factory I did all my clothes shopping here…read more Yeah it's expensive stuff but you pay for what you get. I was a big Tommy Hilfiger fan and this was the only department store that sold this apperal. Now that was 25 years ago and I still got clothes from here that has held up over the years. I still drop in here from time to time to see what kind of cologne they carry. This was and still is a great store to shop at.

Renee in jewelery is really sarcastic & automatically dismisses customers. She also dismissed…read moregetting a manager to help fix a situation she obviously didn't know about. Instead resorted to strife & demeaning comments. What happened to customer service? Its not at fayetteville dillards!

I've never shopped here in person, but have had amazing customer service via email and phone…read more I'd found a bubble necklace online and was told that Masons sold it in store. Since I'm a bit far to drive up just for a shopping spree, I emailed the company to inquire about the necklace. Liz emailed me back immediately to describe the situation: they were out of stock, but would try to see about getting the necklaces from another source for me. Not even a week later, she emailed again to let me know about new stock that had arrived, even sending pictures along. I asked her to set aside one in Teal and one in Salmon. She replied, asking me to call Cassandra at Masons' mall location, who would ship them out to me the same day so I wouldn't have to wait over the weekend. And when they arrived? They were paired with beautiful earrings that I wasn't expecting and even a personalized thank you note from Liz just for shopping with Masons. I love it! Extremely delightful people to work with and I'm so happy with both necklaces and earring sets. If I'm ever in the area, I'm definitely stopping to shop with them again!

I hardly ever post reviews but I feel this shop needs a little constructive criticism. I love…read moremasons and everything they sell. But I worked for a retail company that thought their products sold themselves for almost a decade. But I am a huge believer that great customer service is what really attracts the money. Today, my mom and I shopped here, we were the only customers in the whole store and no one helped us. At one time my mom was trying on one of the sample shoes and a red head girl asked, "those don't fit?" My mom responded, "unfortunately no." And the sales girl replied, "aw that's too bad." Do I need to say more? What a perfect opportunity for her to say, "oh well let me grab one in your size!" And that's even just the basics. There was about 4 employees in the store who could have easily made a sale from us. We looked at everything. We were ready to buy more than just the $18 sunglasses we got. But our interests soon expired since their interest in us didn't seem exist in the first place. Mason, I'm disappointed. I encourage the management to take a higher interest in the customer service of their employees. Customers need to feel not only welcomed, but wanted.

This used to be called Dick's Sporting Goods Outlet. It's conveniently located in the shoping plaza…read moreoff College Ave. It is a huge store with lots of inventory for adults and kids. They even have camping, fishing, and sports stuff and a big shoe area in the back. The discontinued items they carry are usually name brand items but vary on pricing. I have gone before and found tons of great deals like $4 earhart tanks, Nike shorts, and sports bras. But then I will go the next month and everything is $20-30 each. It is worth stopping by to see what they have but they have no returns so be sure to go when they have a good sale.

Awesome and hardworking front counter customer service staff! Had a question that needed clarity…read moreand was thoroughly helped.

I never was a big Marshall's fan before, but the one I use to live near wasn't as good as this one…read more I would go for TJ Maxx before Marshalls, but here it is the reverse haha. I've been here multiple times and have purchased a few times as well. They have a great selection of clothes, shoes and accesssories. I've never bought shoes or accessories from here, but have purchased clothes. So far the clothes have been good quality. They really have great styles for awesome prices. Customer service has always been good at this location. Overall, I really enjoy shopping at Marshall's. PLUS, it is connected to the HomeGoods store, which I love!! Such a great selection of furniture and home goods, with great prices. This place is dangerous for your wallet haha because there are so many great things to buy!

I just wanna say Marvin was a big help. Such great customer service. 10/10…read more Marshall's has great Halloween decor. Would've never thought to look there til I saw it on tiktok.

We're kinda obsessed. This is my older daughters favorite store. Great boutique selection and the…read morecutest spirit wear for surrounding schools. It's a great mommy and me outing. We love to stop in here after school and find some goodies before we go pickup little sister. Sweet store that has been in their family and the community forever. Sweet family memories for me and my big girl too.

I can always count on finding great Prairie Grove gear here! Never disappointed when we place a…read morepersonalized order and get something monogrammed or made special for someone! Great customer service!!