Absolutely, positively will never use this VIP again…read more Multiple times we've called and asked if they can perform SPECIFIC issues with our vehicles. One of the Mike's will tell you "absolutely " so you drive an unsafe vehicle to their location and then the other service dept Mike will say "nope, can't do it". Their professionalism is absolutely horrible. I should have realized the first time I took my car in and it came out with the same service light that this shop is anything but professional. I don't think I would trust them to do a simple oil change correctly. BEWARE

We had a great experience here today. Went in with concerns about alerts on my car's tire pressure…read moremonitor and were met by a super friendly and knowledgeable gentleman who gave us guidance and info (including specifics about my car's make), which didn't happen to include recommendations for any unnecessary services or even investigation. He gave us some advice as to what we should look out for to determine whether the tires really had any leaks. Bought a digital gauge (for all of $12), interacted with several more helpful employees, noted uneven tire pressure on my car's four tires and the technician quickly evened them out, for free. Honestly you cannot beat that - quick, attentive, knowledgeable service, friendly staff, and walking away feeling better about your problem without having been sent on a goose chase of costly repairs.

They arrived promptly, the technician was very pleasant. He got my pickup secured and we were on…read moreour way quickly. Got it unloaded fast, too.

l called for a tow from hartland to new hampshire at 3:30 sunday afternoon was told driver will…read morecall me right back it is monday morning still waiting.

This place is incredibly well-managed. There was a long line but it moved quickly. When we were in…read morethe garage, the vocal communication was incredible to hear. I felt like I was watching a training video. I can't remember the last time I was at a business that was very busy and had such a positive vibe to it- everyone seemed to love their job, no one seemed miserable even though it was 10 degrees. I am definitely coming back here.

Been coming here for years. Only place I go for oil change. Excellent management. He sets the tone…read morefor the entire staff - they are always friendly and quick. Damnit, I forget the managers name. Young guy. Super friendly. Been there for years. Has in his memory the oil change light reset codes for EVERY car. Double his salary! Its rare to find a business that stays consistently good in service and this place has since my first visit 12 years ago.

My compliments to Glenda Wilbar and all the staff at your Augusta, ME location for their…read morerecommendation and installation of Falken All-Terrain tires on my 2021 Volkswagen Tiguan SE 4 Motion. I also look forward to being served once again by Mike and his staff at your Lewiston, Maine location when you are able to complete repairs to the building and grounds and reopen. (Even a dedicated Yankee fan can salute the excellence of Sullivan Tire) Joseph Daniels Lewiston, Maine

I had two flat tires in a matter of two weeks. The second one I was on my way to see a doctor in…read moreNYC. I showed up at 7:30am. Told them my problem and within an hour I was on my way to NY. Above and beyond! Thank you Sullivan Tire!

Excellent service, quick and friendly. They repair flats on their tires at no charge. They may…read morecharge a few dollars more for their tires but their service is worth it.

We couldnt say enough good things about this place. We got off exit 133 and onto 201 as we were…read moreheading up to Jackman ME. and could feel something was wrong with our back brakes. Every service station towards Skohegan was closed due to it being a Saturday, until we found this Tire Warehouse which was open till 6pm. They got us in within minutes, All of the staff were very nice and helpful. We even were given a waterbowl for our dog. Corbin, the manager diagnosed and repaired the problem professionally and courteously and we were again on our way. They saved the day!! We highly recommend this place they genuinely care. Thanks again guys! S&D from NH

We took my wife's new SUV to VIP in Waterville for a plug as there was a small nail in the center…read moreof the tread they said that they could plug the tire we went back to get the car an hour or so later and drop my wife off and she came back to the house and showed me the receipt and they charged her $60 to put a plug in the center of the tire when I had already found the hole and marked it for them anywhere else a plug would cost between 8 and $15 they charged us for the plug and then another 40 something dollars for labor when it says a tire repair is a flat rate we will never return to VIP as they have done this before in the past !

The Waterville VIP garage crapped the bed so to speak, when I showed them the flat tire (a screw…read morepuncture). They immediately, in less than 5 seconds, assured me that the flat was not repairable, and the tire needed replacement. He said he could put some air in it, if it wasn't too bad. I declined, before he could give me the price for 4 new all season tires. I guess $600 would be their price About 5 minutes later, I went to my dealer brand's garage, and the garage specialist put on his coat, gloves, repaired the hole, in less than 8 minutes, and pulled out a small nail, also present, but had not made its way through, unlike the first, filled the tire. Because I was out of town, the repair was FREE he told me. I took the spare wheel off, but the repaired one, and I drove back home, 5 hours later. The brand is always better than independent garages.

Easy in easy out (6 minutes). Very friendly. Washed my front and rear windows and checked for…read moreleaks. Can't beat that price. $29.95 for a synthetic blend is golden. And when they say 10 minutes or less, they mean it.

Good price and saved me a lot of time. Maybe 10 minutes wait, 10 minutes for service.read more

thank you to Farmington Me Prompto, they were awesome. After a frustrating day last friday when I…read morewas told at 2 different locations locally could not change my oil due to a stripped plug and blamed each other...it was going to end up being a costly mistake. Farmington Prompto was recommended and I was not disappointed, they had the stripped plug out, replaced and complete oil change done in quick time. I definitely will return for my future oil changes. Thank you Isacc Cousins and Tony Wheeler for saving the day!!

These guys are fast friendly and knowledgeable. I arrived a half hour before closing, with one car…read morein the shop getting changed, another car ahead of me in line, yet still 20 minutes later I was driving out. While the oil change was happening, I had some questions for one of the mechanics, Jordan, and he was very friendly and knowledgeable. While I was waiting in line, I walked about 90 feet to the Chinese restaurant right next door, Jade Palace, and placed an order. By the time I drove out, I was able to pick up my order. Jade Palace usually takes about 15 minutes to cook up the order, so if I hadn't delayed in deciding to place my order, I could have picked up food right before my oil change was done.

Mike posted tires through Facebook marketplace. Great communication, great price, great service…read more His crew Test fitted a larger tire for me and I was in and out within an hour. Thank you.

Mike and his crew will turn themselves inside out to help you with your needs! Fast and quality…read morework! Highly recommend Tire King!!