Staff is kind and helpful. Poopsie is the kind of worker I like dealing with and he always has…read moresomething to talk about.

Was in trying to fix an issue with my trailer lights not working. The guy behind the counter…read morecouldn't figure out how to work a 4 pin test plug. Issue turned out to be a fuse which they didn't have. The test plug was indicating the fuse when I was finally able to get adequate help to check.

A little more then a week ago I bought the three wiper blades for my XC90. It was good they had the…read moretwo windshield blades. They had to order the rear blade and they would call when it came in, a week ago. I heard nothing for a week. I appreciate that things, these days, get busy. I did stop in this morning and indeed the part was in. I did not have my receipt with me to prove I had prepaid for the part. Their records indicated I did not pay. As one might expect, they would not give me the part. After returning home I did find the receipt proving I had paid. When I returned they had discovered, somehow, that payment had been made. I am very curious what happened between my showing up without the receipt and their showing NO payment, and my returning with the receipt and their SHOWING payment. Me ; "I come here all the time" Advanced; "I don't know you at all" I MAY go back in the future. ME; "It is not about the part." "It is about a customer relationship, and trust." I get it. Processes and Procedures are important. But...

Dylan helped me earlier this week. He was kind, patient and did everything possible to assist me…read morewith my fog replacement light. It was a pleasure to have someone who carefully explained all of the options and tried to help me with my problem. THANK YOU Dylan. I'll be back to buy my accessories, tools and parts now that I know O'Reilly Auto Parts has quality staff at this local store.

When I walked into the store, an employee was on his phone selling a stack of shoes and sports…read morecards he had on the counter. I waited in line for a few minutes to get help from the only other person actually working. This person did a great job and I let him know this. He was very frustrated by the other employee selling shoes\cards and voiced this to the employee. I also spoke up for the person that was actually willing to help me. Recent visits, the person selling non-auto parts has been very 'cold' towards me.

The Service here for small little items replace a byline in brake light, Install a Battery you…read morebought at Costco, No Problem, 10 minutes later removed install the new one...How Much !!$0, just let people know how we treat our customers!! Amazingly Well! 2010 Honda Crosstour!!

I needed a battery for my Son's car so I went to Autozone as I usually do…read moreAnd found the nearest Autozone that had the battery I need was in Apple Valley. I went to Advance Store.

Went in for brake pads and two rotors. They had the rotors but not the pads I wanted but they did…read morehave a set at the next price level up. I was told I would need to go to another store that had them in stock and buy the rotors now. That's when the manager on duty stepped in and saved me the trip by giving me the higher priced pads at the lower price. Very much appreciated and a great example of excellent customer service. Thanks, guys. I will be back the next time I need parts.

My husband just came from work and was quite upset. He was just leaving his job at an auto parts…read morestore and two hispanic men asked him if he could help them. They had been to O"Reillys to get a auto part, and were treated very rudely. I don't know who waited on them but he was so disrespectful. The older gentleman spoke some english and he said at O'Reillys the person waiting on them kept saying, "don't speak spanish" don't speak spanish". This person had total disregard and obviously just wanted them to leave. My husband did help them and they were so thankful and kind and said to him, God bless you. Let me tell you this is what is so wrong in our world. People like this working in a customer service position and treating people that are of a different race and don't speak good english don't have a chance. My husband said they looked so hurt and defeated. He would not walk into this O'Reilly Auto Part store ever. The owner needs to train his employees to treat customers with dignity and respect. No one deserves this. I don't want to have to give any stars, I would give 0 but cannot post this unless I give 1 star.

August 13, 2025, This was my 3rd oil change at Grease Monkey, I will NOT be going back. The place…read morelooks uncared for and the customer service was horrible. When I ask questions about my oil change, that I paid almost $120 for, I expect and deserve more of an answer then "yep". His name tag says Aric (I might have spelled the wrong and it probably isn't his name). Now I understand why this place was empty when I pulled up.

$102 for an oil change. I would have appreciated it if they'd told me they had a coupon for $30…read moreoff. Many of the "services" they list at the bottom of the paper they had me sign -- they didn't do, e.g., washing the windshield, checking the exterior lights, resetting the oil change indicator (I had to ask the guy to do this, and he didn't know how). $102!! It'll be a long time before I even consider going back to this place again. I gave them 2 stars because they did change my oil. (And I doubt the owner even reads any of the reviews, to respond to anyone, or more importantly, fix these problems, and the things others have pointed out in their reviews. Says a lot.) Yuck.

I love this place!!!…read more It's now an 'O'Reilly Auto Parts' (at least two years now). These people are great! This time I got both an engine and cabin air filter for less than $40 whereas the Dealership wanted $128 for the same two filters. Garret, the associate helping me, was awesome. He actually put in the two filters for me (it was my first time doing it on this vehicle) and they didn't charge me anything. I tried to give him a tip but he wouldn't accept (OMG what incredible service.). They also offer free electrical testing, free wiper blade installation, free check engine light testing, free recycling of parts, and will loan you tools to install parts, if needed! What a great place! Thank you Garr. 2019 update: I came in again and like before they were super helpful and helped me install new blades. A great place to go!

J.R. Was not pleasant to work with. Not sure what me and my father did but he was one worded with…read morehis responses, his demeanor portrayed he didn't want to work with us. We asked for spark plugs and he didn't even suggest which brand to go with. I didn't feel welcomed by J.R. His co-worker on the other hand (Michael I believe his name was) was assisting another customer and that interaction sounded dope. He was tuned in to the customer and was very resourceful! The store itself can receive 5 stars everyday. my experience today though was a 2 star, pushing 1 because one employee acted as if we ruined his day.

Consistently great advising and service. I've bought 4 sets of tires for various family cars and…read moretrucks, and they helped me each time.

This place impresses me every time. There is always someone ready and waiting to help. Tonight I…read moregot a flat tire not far from there thankfully so I was able to drive my car straight there. They were closed. An hour passed closing but a few people still inside. They let me in and still checked me in and told me to wait for my ride inside since it was cold out. And said they would take care of it first thing in the morning! I just got new tires a month ago and it's all covered under warranty. Amazing service! Above and beyond. These people love their jobs which can only mean it's a great company to work for also.