I've given Mr. Tire more than enough chances, and I regret every visit. They scammed me not once,…read morebut twice -- and on the third time, I finally caught on. They kept quoting me different prices for the exact same issue, clearly trying to take advantage of customers. I also saw other angry customers dealing with similar shady behavior. The staff is unprofessional, the environment is tense, and communication is poor. At one point, they drove off with my car without clear explanation and then told me to go to a different shop to fix the problem -- without reimbursing me for the extra $100+ cost. Honestly, this place should be investigated by the state. The level of dishonesty and mistreatment here is unacceptable. If you care about your car or your money, stay far away from Mr. Tire.

Best in the twin cities ! They are very community-based and are great to their customers! I will…read moredefinitely be recommending them to all of my partners.

I would give this negative 1 billion stars if I could…read more First and foremost, read how they have responded to other Google reviews I had a tear in my sidewall and explained that I was in town from WI and needed a replacement ASAP, for obvious reasons. After jerking me around by never calling me back or responding to me unless to tell me they were running late (AGAIN) they finally arrive and replace the tire, great. Less than 12 hours later I check the tire pressure it's at 9psi. Being reasonably frustrated having been charged $200 I call and she tells me again she'll call me back. She doesn't. Then when I finally do reach her, instead of being apologetic trying to correct the situation, she tells me that I could've been driving around on It all day and run over a nail. (The car stayed in the driveway all day). Then "do you want me to come look at it or not"? What do you think???!!!! I was reasonably frustrated and I ask that she come look or refund me. She tells me "you don't have to be rude" and hangs up on me. Then doesn't answer any more of my calls or texts. Not a SINGLE APOLOGY When I got to Firestone this morning, they also shared with me that she put the WRONG size tire on. Oh and this morning it was completely flat. She knew what the correct tire size was too, screenshot attached for proof. She sent it to me via text after I told her over the phone. She also put a USED tire on the car. And before you respond to this review the same way you did to the others - about how I didn't have the money to pay - refund my $200.92 and 20% tip you did not deserve. I feel completely scammed and taken advantage of, being almost 6 hours from home, I was foolish for wanting a solution that I thought would be quick and convenient (and done correctly apparently). If you ever find yourself in a similar situation in the Minneapolis area, AVOID AT ALL COSTS

Good prices, called back promptly, She was kind and down to earth. They were willing to travel to…read moreme and on a Sunday evening.

This specific Firestone as of today is amazing. The manager Patrick was amazing as well as the…read moretechnician. The technician came up to me and told me about a problem that I should fix soon, the struts, (without trying to sell to me) and they did the rest of the work same day serpentine belt, oil change, new tires, free alignment, everything I asked for and they gave me the best experience I've had at any place, this is my new go to, I also came in as a walk in same day and they still got it done in a few hours.

I visited Firestone on Robert Street in St. Paul to have my tires balanced. The experience left me…read morewith mixed impressions. When I brought the car in, I was told the lifetime balance and rotation warranty no longer applied--even though it's for the original purchaser, the tires are still on the same wheels and vehicle, and the agreement clearly states it's a lifetime service. When I questioned this, the agent said there it was five years, then that there wouldn't be a charge and that he'd take care of it. I appreciated that, but it left me confused as to why the warranty terms were dismissed in the first place. While the service was being performed, the technician began a multi-point inspection even though I had specifically requested only a tire balancing and no rotation. I stopped them, but they had already marked the air filter as dirty--which is surprising, since it was recently replaced and the vehicle has not been driven much since then. Most concerning, though, was that they inflated the tires to 45 PSI--well above the manufacturer's recommended 30 PSI stated clearly on the vehicle label. That's not just excessive, it's potentially dangerous. I had to let the air out myself afterward to correct the issue. I called the shop after my visit to let them know the tire pressure was 15 PSI over the recommended level. They mentioned the issue could be related to the automatic tire inflation system (?) and assured me they would check to make sure it's working properly. I appreciate that they took the concern seriously. The balance service was ultimately done at no charge, but the inconsistencies in communication and the overinflation issue give me pause about returning in the future.

Tighten my lug nuts soo tight I broke 2 spline keys tr to take them off…read more Brought my car here for a stripped bolt. They broke the captured nut it threads into and replaced it with a loose nut. Hack repair.

My husband and I have been taking our cars to this Bobby & Steve's Auto World location for oil…read morechanges for several years. I have also gotten repairs for my car here several times. The most recent one was earlier today - had to get my front brake pads & rotors replaced and get a new car battery. Friendly and nice customer service - appreciated the discussions of background and different options. Would have been great if the updates are more prompt - I was waiting in the waiting year and had to follow up a couple of times to check in on the progress of the repairs. Bonus that you get a nice car wash voucher for every service visit.

I came in for a flat tire, and while they did fix it, the overall experience was very…read moredisappointing. I was charged far more than expected, and the tires I received were poor quality. On top of that, I was told I would be sent a receipt, but I never received it. I've tried calling multiple times to follow up, but haven't gotten a response.

Bought my tires there and scheduled for an appointment today for tire rotation at 12:00. Arrived 10…read moreminutes earlier and by 1:00 PM, service hasn't even started at all. I asked the lady beside me, and she has been waiting for her car to be serviced for over an hour. Both of us have been hearing from staff and they have been accommodating walk ins. But we made a schedule! Left by 1:00PM and told the staff I am a nurse and can't be late for work. Disgusting and waste of my time. Buying my winter tires somewhere else that honors scheduled appointments and respects time of customers.

We've lived just a few minutes from Precision Tune Auto Care in Apple Valley for 27 years, so we've…read moreseen this shop through a lot of changes. We loved Matt, the original owner, and after he left, we watched it go through several personnel changes. To be honest, it wasn't always the same experience. This ownership team genuinely feels different. Mark and Joe have earned our trust, and I'd encourage anyone reading older reviews to focus on the ones from 2026 forward because this is simply not the same shop. They've worked on all three of our vehicles, handling everything from routine maintenance to major repairs, and they've helped us keep our high-mileage vehicles running. What I appreciate most is their honesty. They explain what actually needs to be fixed, never try to upsell, and always treat us with professionalism and respect. I've gotten quotes from other repair shops in the area, and Precision Tune has consistently come in lower. The customer service is exceptional. Mark and Joe are friendly, knowledgeable, and genuinely respectful. I also appreciate that the front office is often dressed in a suit. It may seem like a small thing, but it reflects the pride they take in their business. Even the TV is playing uplifting, family-friendly programming. It's a refreshing change, and honestly, more businesses could take a page from their book. If you're trying to get the most life and value out of your vehicle, this is the place to go. We trust them with all three of ours, and I recommend them without hesitation!

2/2/2024 (date of service 01/29/2024): We've learned that the Galaxy Auto Spa is part of Precision…read moreTune. We've also learned that they have absolutely no concern about the false advertising for the Touch Free wash! Once you pull in that bay and realize that there are brushes, you are at the mercy of the damage that they can, and likely will do! Details regarding how well they honor their obligation to properly remedy the situation. ... Let's start with the plastic trim around the front wheel well being pulled off; that was noticed right away. When my daughter went over to Precision Tune to address it, the manager stated, "Oh no, what did it do now?". He assured her that it would be taken care of. She had to get to work so this conversation ended well up to that point. When she got to work, she had enough time to take a closer look at her truck; paint was chipped all over! The hood, the roof, the sides, the back; everywhere! She went there the next day and told them that she found some more damage to address. They said that they did too: They handed her a mud flap from her truck. When she pointed out the chips in the paint, they told her that she was going to get a paint job. Great news, right?! Wrong! From that point on their communication all but dried up! After a couple of days (2/5), I stopped by to follow up on their commitment to take care of her. They changed their minds: They claimed that their sign stating "at driver's risk" absolved them of any responsibility to repair the damage. I confirmed that their sign on the bay door indicates that the wash is touch free; they concurred. Then I confirmed that once a vehicle is in the bay, and the driver realizes that there are brushes, there is no way out and the driver's vehicle is at the mercy of the washing machine; again, they concurred. They told me to call the corporate office. I called and left a message for their customer service department: They returned my call within the hour. The gentleman was polite and understood where we were coming from. He was going to contact the district manager and have them contact me; this was three days ago. Looks like a follow up call is due tomorrow (2/9). More to come ... (2/20/2024) "tomorrow" did not happen. I just spoke with a manager named Jacob; polite discussion. He reviewed an e-mail discussion with another manger named Alan and told me that they are not going to take care of the damage to my daughter's truck. They are deferring to sign on the bay door indicating that usage of the wash is at the driver's risk. Well? Not when that same bay door has a much larger sign that states that it is "Touchless", and (as previously stated) once you're in the bay and realized that it isn't there is no way to stop it or pull out with the exit door being closed! (3/13/2024 13:30) Today I saw that a reply to this review was posted on 3/10/2024. I called, as instructed, to continue this conversation. I spoke with Alan to find out who posted the message so that I could speak with them. He said that it was likely an area manager; perhaps Daryl. He then proceeded to reiterate their "at driver's risk" statement. I politely reminded him of the sign on the door about it being "Touchless", and how once you're in that bay (with both doors shut), you're at the mercy of the wash. I asked that whomever left that reply to this review to have them call me. He told me that he will let them know that they can call me: The phone number was confirmed. We shall see. (3/13/2024 20:30 2 new photos) Via the BBB they sent a photo of their "at risk" sign. Out of curiosity, I went there to see it. To my surprise, the bay door had duct tape over everywhere that stated "free"! Well?! Which sign do they stand by?! (3/14/2034) Message via BBB: "From the Business on Thursday, March 14, 2024 We are doing nothing. Thanks Doug" So Doug and his company don't stand by their word! Thanks for the warning! ... We had spoken with the MN Attorney General's office about this two weeks ago (2/8/2024) and have been following their suggestions to remedy this situation. Now we follow their next suggestion which to fill out their form with all of these details (including estimates of the damage) and let them take care of this for us. The form is filled out and ready to submit. One other approach was recommended. Even though this Precision Tune is not an accredited member of the Better Business Bureau (BBB), they do keep track of complaints and offer some issue-resolution services. The form was submitted and accepted by them on 2/29/2024; they have 20 days to reply to the multiple attempts by the BBB. ** NOTE to anyone else who has had this happen to them at this wash, work with the Attorney General's office to get the matter taken care of if you have anything happen to your vehicle and they are not properly responding to your situation. Consumer protection is a priority of theirs!