I brought my car to the Walmart Auto Care Center in Seguin for an oil change. After I got home, I started hearing a strange sound from my car. At first, I thought there might be a piece of plastic stuck near my tire. Later that night, around 9 PM, I noticed oil leaking onto my garage floor.
I called the Auto Care Center the next day and explained what happened. They told me they would check my car, but they also told me that I needed to buy oil myself and put it in my car before driving it back to Walmart. I did not purchase the oil.
When they checked my car, they confirmed that something had not been properly closed or tightened during the oil change, which caused the oil to leak.
I spoke with the manager, Kris, about the situation. I was very disappointed with how this was handled. This problem happened because the oil change was not completed properly, yet I was initially told to buy my own oil just so I could bring the car back for them to check their mistake.
This was very concerning because driving a vehicle that is leaking oil could potentially cause serious engine damage. I expected better service and accountability from the Walmart Auto Care Center in Seguin. I hope they take situations like this more seriously so it does not happen to another customer. read more