My son, a student at U of I, had a sudden problem with his car (a Nissan). I looked up the closest…read moredealer and saw they were not getting very good reviews. I looked up local repair shops and saw Average Joe had great reviews. I called ahead and Joe pretty much had it figured out before my son even got his car there. He fixed it in no time and charged what I thought was a fair price. If my son has any other issues with his car while he's at school, I'm definitely sending him back to Average Joe.

I left several phone messages about getting our old Mercedes serviced and the alternator tested,…read moreand never got a reply.

I've never had a wait here, they get started right away. Prices are the same as everywhere, $86…read moresynthetic oil change and they include window wash and vacuuming the floors. The tech in the garage was really nice.

Went for an oil change and was in and out of there very quickly! I think once I told them what I…read morewanted it took less than ten minutes and they even cleaned my windows, vacuumed my car, and checked/filled my fluids and air! Very pleased with speed quality of the services. The employees were very friendly

If your own website says you close at 4:00 PM, then a car that comes at 3:39PM should be serviced…read more I was turned away, the worker stated they close at 3:45, but already have a car, so they won't have time. Also, another employee was smoking inside the shop. I'll use my regular garage from now on, even though making an appointment is not convenient. At least I know they know the importance of quality customer service.

Always friendly, fast, and thorough. I appreciate the great service. I also appreciate knowing I…read morecan drop by for a tire check or more windshield fluid at any time.

We had a tire suddenly lose a lot of air. As suspected, it was a nail, a big one, and tire needed…read morereplacement. We were in and out in a little over half an hour. Appreciate the veterans discount. This has been our goto place for decades. Highly satisfied.

Bottom line is they saved me $400 of needless expense. Very friendly service. Can't say enough good…read morethings about the service I received. when I need a new set of tires, I will be visiting them!

I went today to have my full service oil change everybody that was involved in my oil change, tire…read morecheck, etc. was so friendly and so nice. I really enjoyed talking with Cameron who did my oil change Richard, who I believe was the manager and Nate, who was the assistant manager they checked my engine light for me as well and let me know what all I needed to do once I left them overall everybody was very nice. Great conversation will definitely come back again.

every time i come here there is a excuse nobody showed up for work or it takes 30 min to take fuel…read morefilter off last time it took 30 sec.these people are clueless,I'm done. came in at 1:25 it's 2:30 and still in the bay for a easy fuel filter change.

Have taken my old European car there, esp. after the dealer told me it "wasn't leaking coolant"…read morealthough I saw coolant drips on the driveway, and had to keep adding coolant. Twice at the dealer, and they basically told me there wasn't a problem. Peter B worked on it, and said the issue is the hose size -- metric vs. US. If someone uses a US hose, it will be not be exactly right, and will leak once the car heats up and everything is at pressure. No more problems after Peter B worked on it. Also took my older Camry there, and asked about my newer Camry. Peter B (ie, the phone staff) was upfront about things they can work on, and things they don't. They are very busy, and I prefer to know this information before booking an appointment for 6 weeks in the future. So, I think is a time saver to have a thorough discussion on the phone at Peter B. (I hate these webforms dealers are using now -- there's a) no place to record specific issues, they basically only want a simple job, like a 40k checkover, etc. and b) dealer service intake staff never read the webform anyway. So what's the point?) The phone staff at Peter B is very knowledgeable, too.

Always happy with our service at Peter B's. He does the best work on our vehicles and we have the…read moreutmost faith that the work is always done properly on our cars. Never had a complaint.

Fantastic service. I've gone in a few times for both simple and serious auto work and they did a…read moregreat job. I wish I had a Kirby's auto where I am now since I moved. Definitely give them a shot if you need auto work done! Edit- they were also super helpful when I needed to pull my records from a while back and offered the same great service over the phone.

UPDATE #2 Disappointed by the likely truth of the negative stereotype…read more The written mechanic's report (see photo) - that no one reviewed w/ me - said, "RR trailing arm bushing coming apart LR starting to as well". Odd, never heard a sound from the rear as is symptomatic. Went to my usual mechanic for this & another issue. We looked together (as ever) & both bushings are in fine working order. Maybe the mechanic meant a different part? Or someone else's bushings are failing? Research shows women pay ~$5k more than men over the life of their cars. Add the amount men are overcharged & hoodwinked out of, etc.. & that comes to more than a few boat payments. *** UPDATE I was called in the morning, saving me a trip & they refunded my money. I expect remaining vouchers like mine will be honored without challenge through 12/13/24. I appreciate the kind prompt, fair, kind, response greatly, and am reassured all is back to normal @ Kirby Firestone. I like to frequent small local family owned businesses, with the hope they thrive better when not working for THE MAN, and bonus, they often have friendly helpful employees with low turnover who occasionally remember you ;-) I write reviews primarily in hopes of ameliorating the issue and making sure nothing of the sort should happen again. Only as a desperate measure, are my reviews meant to warn others, so at least they don't have to go through what I have. I keep trying to lower my expectations so I'm not disappointed, but I can't seem to get them low enough :-/ *** I have no issue with the mechanics, or with Josh behind the counter, but today, there was a different guy @ the counter. I've been coming here for years w/ oil change coupons & always been satisfied with the service. I even bought oil changes for friends the last time they went on sale. Today, I came in for an oil change and diagnostics- both covered by the voucher (see photo), as seen on their website. Upon my return, I was offered a bill (see photo) that took $25 off an oil change and charged $153.69 for the diagnostic. He said he saved me $ by only charging 1 hour. I expected to pay a $3 oil disposal fee and apparently was also responsible for the cost of the oil filter (reminder: ask their $ and maybe bring one next time). I was told there was ONLY a coupon for $25 off an oil change, despite presenting the voucher for the oil change, tire rotation, full inspection and diagnostic on paper and online, exp. 12/13/24. He then said my 2008 Prius takes 0w30 oil, which is not stock oil and per the fine print is $20 off. I found this surprising because no one has ever mentioned non-stock oil or 0w30 to me in my years of owning this car. He shrugged and bilked me. Upon returning to my car, I thought 0w30, that's VERY odd, and then noticed on the invoice, 5w30 was billed. Back to the counter. Oh, he says he only charged me for 5w30, (so generous). Then why was I charged $24.95 for the oil change (do their oil filters cost $21.95)? He walks me to my car giving me a lesson on different kinds of oil, as I'm telling him, the owner's manual says to use 5w30, he's still talking about viscosity and lighter vs. darker color. Under the hood he goes, comes out with the dipstick, shows it to me, yep, looks darker than 0w30, and hey, btw they write RIGHT ON the OIL CAP 5W30. He starts to walks back to the building, when I ask, wait, but, if I received stock oil (5w30 is stock, right?) why was I charged for more than the disposal fee and filter for the oil change? I already paid for the oil change voucher, I didn't feel like paying twice. His response: Talk to Josh tomorrow. Sounds GREAT! I know Josh, he's always been helpful. Never had any trouble with coupons with him. So, fingers crossed, I get to invest more time and effort and frustration to try and settle a simple oil change and diagnostic I'm being billed for twice. How many oil changes could have been done in the time I'm spending fixing this SNAFU? Hmm... the guy behind the counter didn't even mention the mechanics's note that the RR trailing arm bushing is coming apart and LR starting as well. OR that the fender distortion was damaging the tire! THAT information actually would have been HELPFUL new info, compared to what he said about the car (explained the diagnostic codes they could do nothing about), especially since I PROVIDED the diagnostic codes & had already both been told what they meant & I researched them. What ELSE WASN'T passed to me from the mechanic?!

This is hands down the best Car-X in the area. I have been a customer here for about 10 years. It…read moreis obvious that the employees they have make the business. I hope they get paid well because they do great work.

Terrible place. Had my car towed there and was told they checked everything and it was ONLY the…read morealternator. They then called back and said it was a relay fuse as well and added another $1500!!!! Even though they said they inspected everything and it was just the alternator. Which was already 1200. Not only are they insanely expensive they are scamming me. They don't know what they are doing at all. They clearly are not professionals and fucked the fuse box up.so now I am stuck trying to find a place to fix their mess up. I wouldn't be that upset if they didn't call me twice to tell me they checked EVERYTHING AND IT WOULD BE READY IN TWO HOURS AND THEN CALL ME BACK AND SAY NO! Update: Absolutely most horrendous mechanic ever. They have had my car for two weeks and said it was the alternator. Then said it was the fuse box and said it would be 2500. Now says they have no clue what it is and wants us to pay the money for stuff they fixed that didn't need fixing. They refuse to release the car and will not take any responsibility for what they messed up. Che

I love Triple T, we have been using their services for years. The truck just sparkles inside and…read moreout. The employees of Triple T are very polite and helpful always. One time the "tire shine" splattered on my truck and I took it back and they cleaned it up in no time. I highly recommend Triple T. Carol N. Champaign IL

Do not go to this place they have a sign up that says they give free towels for drying your car…read more And that it's a lie they do not give free towels or drying your car. Go someplace else reputable.

Matt helped us get into a new 2025 provided amazing service along with sales manager Gary who…read morewas very nice as well. Highly recommend them they will work with you to get the best of possible. Great people great cars amazing place to work with

I can't find a single reason to complain! Easy to schedule, excellent advisors and technicians!…read more Reasonable prices. Waiting area is stocked with goodies. Work completed quickly and i was surprised to see my Subaru was washed! My third time and I'll be a repeat customer!