We had a tire suddenly lose a lot of air. As suspected, it was a nail, a big one, and tire needed…read morereplacement. We were in and out in a little over half an hour. Appreciate the veterans discount. This has been our goto place for decades. Highly satisfied.

I have been a customer of Norris for more than 20 years until today. It all started about a year…read moreor so ago when they changed their sales policies and started actively pushing up-sales through a practice they refer to as a courtesy check. When my wife or I would bring our cars in for routine maintenance we would get a call saying that they found other problems that should be addressed and since they had the car apart it would be less expensive if they were addressed now. The suggested repairs they estimated were three times the cost the car was originally brought in for. I would ask if they thought it was critical and they would say it should be repaired like I didn't have a choice. The first time this happened I thought well I have been coming here for 20 years they must be right so I went along to the tune of $2500+. A year after this I brought the same car back in for the rear brakes, and I again get a call that says they found more repairs that should be done about $1700.. This time I was really perplexed as the car was just repaired a little over a year ago why all of a sudden is it needing so many repairs and why didn't they find these new repairs a year ago? So I asked the service advisor and the answer I got is this is part of their Courtesy Check practice which according to the shop manager was started 4 years ago. I asked them to please stop the practice as I was not interested in their constant barrage of suggested up-sales. I also said if they didn't stop I would not return. The service advisor replied that it was store policy and he could not do that. The shop manager also said the same. So I told them that I would not be coming back.

I have recommended this company many times to many people, they're honest and fair mechanics…read moreunfortunately I had to take my car into dinotune near them and they ripped me off three times the price that Long's garage, dynotune charged me three times the street rate for the starter and two and a half times for the labor to put it in, so all you humans go to Long's garage this is just an honest review I am not be paid by this business in any shape or form, it's hard to find honest mechanics, thank you Long's garage

Long's Garage whole team is friendly, attentive, and knowledgeable. They've gotten me in quickly in…read morea pinch several times, and they communicate often about what's going on with your vehicle. HIGHLY recommend.

4 BIG TIRES in Champaign, Illinois is hands down one of the best auto shops I've been to. These…read moreguys are amazing and the quality of their work is outstanding. I had my brakes done, along with a rotor and caliper replacement, and everything was handled professionally and efficiently. They're knowledgeable, honest, and clearly take pride in their work. If you need tire repairs or same-day emergency service, this is the place to go. Highly recommend stopping by 4 BIG TIRES--you won't be disappointed.

A friend recommended I ask here for a lug nut replacement (stripped out by a tech when tires were…read morerotated). When I arrived, Andy spoke plainly what he could do and what the cost would be. I left my car and crossed the street to get lunch- by my return (less than 45 minutes) my problem was fixed! I highly recommend! I was happy with my interaction, the speed of service, the price, everything! If you have any tire needs, I suggest you start here- that's what I will do.

This is hands down the best Car-X in the area. I have been a customer here for about 10 years. It…read moreis obvious that the employees they have make the business. I hope they get paid well because they do great work.

Terrible place. Had my car towed there and was told they checked everything and it was ONLY the…read morealternator. They then called back and said it was a relay fuse as well and added another $1500!!!! Even though they said they inspected everything and it was just the alternator. Which was already 1200. Not only are they insanely expensive they are scamming me. They don't know what they are doing at all. They clearly are not professionals and fucked the fuse box up.so now I am stuck trying to find a place to fix their mess up. I wouldn't be that upset if they didn't call me twice to tell me they checked EVERYTHING AND IT WOULD BE READY IN TWO HOURS AND THEN CALL ME BACK AND SAY NO! Update: Absolutely most horrendous mechanic ever. They have had my car for two weeks and said it was the alternator. Then said it was the fuse box and said it would be 2500. Now says they have no clue what it is and wants us to pay the money for stuff they fixed that didn't need fixing. They refuse to release the car and will not take any responsibility for what they messed up. Che

I wanted a second opinion to confirm the alignment on my F-150 was correct. Mr. Beaumont test drove…read moremy truck and verified that my alignment was spot-on accurate but my symptom was caused by the limit settings on my electric power steering. Professional, knowledgeable and very reasonably priced!

I called Beaumont Alignment Plus this afternoon and they were so kind and friendly about getting me…read morein right away!! I got an oil change and my tires rotated!! They not only got me in an out in 30 minutes, but they worked efficiently and quickly so that I can get on my way! This is my first time being here and this WON'T be my last!! From now on, I'll bring both of my vehicles in to get worked on!! THANK YOU SO MUCH BEAUMONT ALIGNMENT!!!

Clay Dooley has done some critical, complex repairs for me, in an honest, timely, and effective…read moreway. Most recently I had a slow leak in a tire I'd bought from them. They scheduled an appointment immediately, had the leak fixed before I even got back to work, made the car available to me after hours when I could pick it up, and CHARGED ME NOTHING FOR THE SERVICE. Yeah, I like that. This is going to be my regular service place. Manager Kami is great. Technician Jarrett is great. Very glad these good people are operating this good business in my community.

Did a great job and were done by the time I got off work!!…read moreAnd the fees were reasonable and fair. Thanks

UPDATE #2 Disappointed by the likely truth of the negative stereotype…read more The written mechanic's report (see photo) - that no one reviewed w/ me - said, "RR trailing arm bushing coming apart LR starting to as well". Odd, never heard a sound from the rear as is symptomatic. Went to my usual mechanic for this & another issue. We looked together (as ever) & both bushings are in fine working order. Maybe the mechanic meant a different part? Or someone else's bushings are failing? Research shows women pay ~$5k more than men over the life of their cars. Add the amount men are overcharged & hoodwinked out of, etc.. & that comes to more than a few boat payments. *** UPDATE I was called in the morning, saving me a trip & they refunded my money. I expect remaining vouchers like mine will be honored without challenge through 12/13/24. I appreciate the kind prompt, fair, kind, response greatly, and am reassured all is back to normal @ Kirby Firestone. I like to frequent small local family owned businesses, with the hope they thrive better when not working for THE MAN, and bonus, they often have friendly helpful employees with low turnover who occasionally remember you ;-) I write reviews primarily in hopes of ameliorating the issue and making sure nothing of the sort should happen again. Only as a desperate measure, are my reviews meant to warn others, so at least they don't have to go through what I have. I keep trying to lower my expectations so I'm not disappointed, but I can't seem to get them low enough :-/ *** I have no issue with the mechanics, or with Josh behind the counter, but today, there was a different guy @ the counter. I've been coming here for years w/ oil change coupons & always been satisfied with the service. I even bought oil changes for friends the last time they went on sale. Today, I came in for an oil change and diagnostics- both covered by the voucher (see photo), as seen on their website. Upon my return, I was offered a bill (see photo) that took $25 off an oil change and charged $153.69 for the diagnostic. He said he saved me $ by only charging 1 hour. I expected to pay a $3 oil disposal fee and apparently was also responsible for the cost of the oil filter (reminder: ask their $ and maybe bring one next time). I was told there was ONLY a coupon for $25 off an oil change, despite presenting the voucher for the oil change, tire rotation, full inspection and diagnostic on paper and online, exp. 12/13/24. He then said my 2008 Prius takes 0w30 oil, which is not stock oil and per the fine print is $20 off. I found this surprising because no one has ever mentioned non-stock oil or 0w30 to me in my years of owning this car. He shrugged and bilked me. Upon returning to my car, I thought 0w30, that's VERY odd, and then noticed on the invoice, 5w30 was billed. Back to the counter. Oh, he says he only charged me for 5w30, (so generous). Then why was I charged $24.95 for the oil change (do their oil filters cost $21.95)? He walks me to my car giving me a lesson on different kinds of oil, as I'm telling him, the owner's manual says to use 5w30, he's still talking about viscosity and lighter vs. darker color. Under the hood he goes, comes out with the dipstick, shows it to me, yep, looks darker than 0w30, and hey, btw they write RIGHT ON the OIL CAP 5W30. He starts to walks back to the building, when I ask, wait, but, if I received stock oil (5w30 is stock, right?) why was I charged for more than the disposal fee and filter for the oil change? I already paid for the oil change voucher, I didn't feel like paying twice. His response: Talk to Josh tomorrow. Sounds GREAT! I know Josh, he's always been helpful. Never had any trouble with coupons with him. So, fingers crossed, I get to invest more time and effort and frustration to try and settle a simple oil change and diagnostic I'm being billed for twice. How many oil changes could have been done in the time I'm spending fixing this SNAFU? Hmm... the guy behind the counter didn't even mention the mechanics's note that the RR trailing arm bushing is coming apart and LR starting as well. OR that the fender distortion was damaging the tire! THAT information actually would have been HELPFUL new info, compared to what he said about the car (explained the diagnostic codes they could do nothing about), especially since I PROVIDED the diagnostic codes & had already both been told what they meant & I researched them. What ELSE WASN'T passed to me from the mechanic?!

Horrible experience working with this Firestone. Firstly, they quoted me an absurdly high price for…read moretheir recommended service and upon negotiating the quote they were able to decrease the price immediately. This screams scam. Secondly, I paid almost $200 for a diagnostic, far over market value in this area. Thirdly, after bringing my car into the dealership for the service, it became apparent that Firestone had provided me with an inaccurate diagnostic of the issue. After completing service with the dealership, all problems were fixed with my car proving that Firestone had been incorrect with their diagnostic. I tried to get a refund but they would not admit their mistake. Horrible experience, do not come here. Go anywhere else for car troubles.

This place is the best. I have taken two cars here at this point and they have provided me with…read morephenomenal service each time. They are no bs and do not over charge you. They are nice, quick, and responsive. I will come here to get absolutely anything done to my car and trust that I am not being scammed. I would recommend this place to anyone in the Champaign area!

Do not take your vehicle to the establishment.They put used parts in your vehicle and charge you…read moreregular price. I took my vehicle here for a new power steering pump. They had it for 4 days, and not once did I drive off the vehicle with my car fixed, they lied and said they put a new powers during pump in it, I took it to a dealership and they said it needed a new power staring pump the lady gave me back my $600 in labor but refused to give me back the price for the used part , which she charged me full price just to find out when I went to the dealership that it was a bad pump , leaking , my power steering reservoir was even bone dry. Do not trust this establishment. They ripped me off $400 and refused to give it back.