I trust their suggestions for any repair. Sometimes dealers seem to push unnecessary work.read more

We had a tire suddenly lose a lot of air. As suspected, it was a nail, a big one, and tire needed…read morereplacement. We were in and out in a little over half an hour. Appreciate the veterans discount. This has been our goto place for decades. Highly satisfied.

Hansons took care of my daughter's car that wouldn't start and couldn't be jumped either. We towed…read moreit to them and they replaced the battery within 2H at a very reasonable cost and also checked everything else for us bc they knew she would be driving it back home to Chicago. Highly recommend!

Fast, professional service and very competitive prices!!…read more I'll take my vehicles to Hanson's every time.

I had a flat tire thanks to picking up a roofing nail. Went to my usual auto center and was told I…read morewould need to wait 6 hours until they could help me. I called AAA and they put my spare on. When I got home, I looked for Tire Centers that had great reviews. That's how I discovered my new auto shop. Clay Dooley let's you book an appointment online which means no phone tree. When I arrived, I was greeted warmly and professionally. I bought a new tire and it was put on my wheel within an hour. There was no drama, inflated prices or sticker shock. I could not recommend this business more highly.

Did a great job and were done by the time I got off work!!…read moreAnd the fees were reasonable and fair. Thanks

they were fast to get me an appointment for a service the dealers service department said was…read moreneeded (urgently in their opinion) .. I'm greatful that they are so honest and called me to tell me I most certainly did not need the service I was told was needed. They easily could have done the repair and charged me and I would have been none the wiser ... they will be my go to from now on!!

I needed to get my AC repaired but my normal mechanic was backed up and I couldn't leave my vehicle…read morethere for a few weeks. My father in law said he goes to these guys so I had him take my vehicle up there. They got it fixed. We found that the leak was in the back of the van and they were able to make a crafty fix without having to replace the entire system and got it done in a day. They were honest and reasonably priced. Definitely recommend.

I have never had a bad experience there. They are friendly & professional. Reasonable pricing in my…read moreopinion. They always take good care of me. I trust them!

My son brought over his car for an estimate to repair brake lines on the rear wheels. This people…read morehad the car in their place for about a week before they gave us an estimate. The estimate came up more than twice as high that we had got from another shop in the area! I ask the lady on the phone what they were doing to the car? It wasn't anything different from the other shop, but more than twice the cost of the other shop. I told the lady that they are completely too high and out of line! How can they expect an student to pay this kind of repair bill ? This is an old car that is probably worth less than their repair bill! By the way beware this shop charges for estimates too, the other shop didn't charge us anything! They charged my son $71 dollars for the estimate. Don't take your car there unless you want to be taken to the cleaners!

These folks were amazing. They realy stick by their work with integrity. They allowed me to stay…read moreon their lot in my 1995 GMC van while waiting for the parts to come in, and I was stranded on a cross country trip. Their kindness is rare in the world we live in and it truly is a family business.

They've worked on my car for 10 years, diagnosing and fixing a variety of problems. Recommended by…read morea friend who had them work on his vehicles for many years. They are trustworthy, provide informed choice, and make sure things are done right w/o pressuring for unnecessary repairs. Patrick, Julie, Jeremy all tell it like it is--give honest opinions about what needs to be addressed in the immediate future and what can wait, how to tell when it's time to address longer-term issues, offer budget-friendly, creative options when able, etc. Have also worked me into a busy schedule when issues were serious and/or to accommodate my work schedule. Pricing is competitive. Personable, real people. Offered me lunch one day when I was waiting and someone dropped off a meal for the crew. Overall, a solid small business--I definitely recommend!

Took handicapped mother in law in to get tires in Walker/Farmer City location- checked in after we…read morehad to move her vehicle to a far away location (she uses a walker) as there was no place to park. It was odd and semi rude but I ignored it and was friendly and turned the keys into the lady at front - She seems extremely rushed or annoyed. (maybe too busy or short staffed)? A telephone call came thru and I needed to ask about an alignment. I waited. After she hung up I asked about a alignment and balance- and she snipped and said "It HAS to be scheduled!! Its 80.00) I said OK and she walked away. I waited by the window again to go ahead and help my mother in law actually schedule the alignment as she was in the restroom at the time. I saw her walk to the back office annoyed for some reason (probably to complain to the guy in back office- blue shirt and one with grey sweatshit on)- who walked thru mumbling something like "it has to be scheduled.." (Note: We all already knew that and simply stood there to schedule it!) owner, staff and front desk lady must not have liked that I was waiting at window to schedule and started yelling at me! (My mother in law and I were extremely shocked) and advised her I was jot being pushy and just asking to schedule an alignment for my mother in law). We both ended up sitting down after this traumatic behavior and customer service. Sat there a while and then the front desk lady brough a book over and asked my mother in law to schedule alignment. It was all very orchestrated, rude and ridiculous but understand things get tense at times. As someone who has actually worked in a tire/muffler and oil change shop as a front desk scheduler, and receptionist/check in person I would have NEVER behaved like that to ANYONE (nor would have the owner/staff encouraged it all). - was the perception. Maybe scheduling, staffing or time mgt is an issue at this location but it was very unprofessional and rude and NOONE including ME or my mother in law should have been treated that way. Ridiculous especially for a small town where everyone clearly is related to everyone or knows people.

I had to go in because my heat shield had rusted off. The man- sorry I forgot his name but he…read morequickly looked at it and only charged me $20 to zip tie it WOW. They're quick, honest, and wonderful! It's temporary, but what I could afford.

UPDATE #2 Disappointed by the likely truth of the negative stereotype…read more The written mechanic's report (see photo) - that no one reviewed w/ me - said, "RR trailing arm bushing coming apart LR starting to as well". Odd, never heard a sound from the rear as is symptomatic. Went to my usual mechanic for this & another issue. We looked together (as ever) & both bushings are in fine working order. Maybe the mechanic meant a different part? Or someone else's bushings are failing? Research shows women pay ~$5k more than men over the life of their cars. Add the amount men are overcharged & hoodwinked out of, etc.. & that comes to more than a few boat payments. *** UPDATE I was called in the morning, saving me a trip & they refunded my money. I expect remaining vouchers like mine will be honored without challenge through 12/13/24. I appreciate the kind prompt, fair, kind, response greatly, and am reassured all is back to normal @ Kirby Firestone. I like to frequent small local family owned businesses, with the hope they thrive better when not working for THE MAN, and bonus, they often have friendly helpful employees with low turnover who occasionally remember you ;-) I write reviews primarily in hopes of ameliorating the issue and making sure nothing of the sort should happen again. Only as a desperate measure, are my reviews meant to warn others, so at least they don't have to go through what I have. I keep trying to lower my expectations so I'm not disappointed, but I can't seem to get them low enough :-/ *** I have no issue with the mechanics, or with Josh behind the counter, but today, there was a different guy @ the counter. I've been coming here for years w/ oil change coupons & always been satisfied with the service. I even bought oil changes for friends the last time they went on sale. Today, I came in for an oil change and diagnostics- both covered by the voucher (see photo), as seen on their website. Upon my return, I was offered a bill (see photo) that took $25 off an oil change and charged $153.69 for the diagnostic. He said he saved me $ by only charging 1 hour. I expected to pay a $3 oil disposal fee and apparently was also responsible for the cost of the oil filter (reminder: ask their $ and maybe bring one next time). I was told there was ONLY a coupon for $25 off an oil change, despite presenting the voucher for the oil change, tire rotation, full inspection and diagnostic on paper and online, exp. 12/13/24. He then said my 2008 Prius takes 0w30 oil, which is not stock oil and per the fine print is $20 off. I found this surprising because no one has ever mentioned non-stock oil or 0w30 to me in my years of owning this car. He shrugged and bilked me. Upon returning to my car, I thought 0w30, that's VERY odd, and then noticed on the invoice, 5w30 was billed. Back to the counter. Oh, he says he only charged me for 5w30, (so generous). Then why was I charged $24.95 for the oil change (do their oil filters cost $21.95)? He walks me to my car giving me a lesson on different kinds of oil, as I'm telling him, the owner's manual says to use 5w30, he's still talking about viscosity and lighter vs. darker color. Under the hood he goes, comes out with the dipstick, shows it to me, yep, looks darker than 0w30, and hey, btw they write RIGHT ON the OIL CAP 5W30. He starts to walks back to the building, when I ask, wait, but, if I received stock oil (5w30 is stock, right?) why was I charged for more than the disposal fee and filter for the oil change? I already paid for the oil change voucher, I didn't feel like paying twice. His response: Talk to Josh tomorrow. Sounds GREAT! I know Josh, he's always been helpful. Never had any trouble with coupons with him. So, fingers crossed, I get to invest more time and effort and frustration to try and settle a simple oil change and diagnostic I'm being billed for twice. How many oil changes could have been done in the time I'm spending fixing this SNAFU? Hmm... the guy behind the counter didn't even mention the mechanics's note that the RR trailing arm bushing is coming apart and LR starting as well. OR that the fender distortion was damaging the tire! THAT information actually would have been HELPFUL new info, compared to what he said about the car (explained the diagnostic codes they could do nothing about), especially since I PROVIDED the diagnostic codes & had already both been told what they meant & I researched them. What ELSE WASN'T passed to me from the mechanic?!

Horrible experience working with this Firestone. Firstly, they quoted me an absurdly high price for…read moretheir recommended service and upon negotiating the quote they were able to decrease the price immediately. This screams scam. Secondly, I paid almost $200 for a diagnostic, far over market value in this area. Thirdly, after bringing my car into the dealership for the service, it became apparent that Firestone had provided me with an inaccurate diagnostic of the issue. After completing service with the dealership, all problems were fixed with my car proving that Firestone had been incorrect with their diagnostic. I tried to get a refund but they would not admit their mistake. Horrible experience, do not come here. Go anywhere else for car troubles.