THEY RELEASED A "LIFE HAZARD" ONTO THE ROAD - AVOID AT ALL COSTS If I could give zero stars, I would. Monro, Inc. and its subsidiaries (Car X and Tire Barn Warehouse) are not just incompetent; they are dangerous. In September, Car X in Charleston stripped my lug bolts during a routine service and hid it from me. It took a separate mechanic in Pennsylvania to point out that my wheel was seized. When I went back to Charleston, they admitted they messed up, blamed a fired employee, and sent me to Tire Barn in Champaign. Instead of fixing the catastrophe, Tire Barn reinstalled a structurally compromised wheel and sent me on my way. I only found out how close I was to a fatal accident when Costco Tire Center refused to let me drive the car away this month, calling it a "huge road hazard" that no professional should have ever let on the street. To top it off, trying to get help from their corporate office was a nightmare. I spoke with a Theresa Griffith, Guest Service Manager, who was incredibly unhelpful, dismissive, and clearly didn't care that her company's negligence ruined my Easter vacation and put me in physical danger. Do not trust these people with your vehicle. They will damage your car, lie about it, and then act like you're the problem when you demand they make it right. They are a disgrace to the automotive industry. read more

Wanted 4 new tires, was met with great customer service... then I wait until my car is in the garage and assuming I'll be out in about an hour and a half... OVER TWO AND A HALF HOURS NOW! Now I'm young and don't know much about these kinds of services but I feel like I'll be here all day!! I've never had any urge to leave a bad review until now.. this is ridiculous. Doors are broken too. It's a windy day so they just keep flying open and are causing damage to the windows from the impact. read more

Edit: Corporate office offered me a $20 service voucher, which is about half of the cost of the service fee for one tire. Declined, as I will not be returning -- clearly this is a company-wide lack of customer care, not just one store/incident. Could not be more disappointed in the level of service received. I made an appointment at 4 PM for an advertised set of tires listed as in stock. I arrived at 3:50 PM and handed over the key. My car was not brought into the garage until 5:30 PM, and I did not leave until 7 PM -- that's three hours for four basic tires. Additionally, they didn't have 4 of the tires I'd specifically put in for, and I have to return in a few days to have the 4th one replaced. For my trouble, I was refunded one installation fee. 3 hours of waiting around, plus a need to return days later, and I was given $35 off -- only after asking for the service fee to be removed entirely. It was not offered. I'll be reaching out to the corporate office, and taking my business elsewhere. read more

What a joke! From scheduling to having the work done, there was no part of the experience that was good including the alignment! Car veers the wrong way now, complete lack of regard for anyone's time. Car was scheduled to be done at 2 after having my car 4 hours they hadn't even started it. Another 2 hours before they finished! I'd have given ZERO stars on this review but that wasn't an option. read more

Go anywhere else. Seriously. I got 4 tires earlier this year, it took 3 hours to complete this service. Less than a week later one of the tires they installed was faulty, luckily I bought the insurance so they put a new one on. After another 2 hours they tried to get me to pay for the service even though they are guaranteed under their policy. Now about a month ago I went to take my tire off to do some suspension work. The technician had hammered my lug nuts on so hard that they are completely stripped and literally crumbling off. Now i need to replace my lug nuts and wheel hubs. If I had driving when they decided to break a tire could have flew off, I could have died, or killed someone due to their laziness. Its pure incompetence not to torque lug nuts to spec. Especially for a tire shop that does this hundreds of times per day. I reached out to corporate a month ago with this information and still have not received any acknowledgement whatsoever, so I guess it is time to start talking about this publicly. read more

Came here a year ago for some tire work. Had a morning appointment but still ended up waiting over 4 hours before they even took the car in. About another 2 hours for the work. Fast forward to today, I had an 11am appointment for a tire repair. 2.5 hours later my car still hasn't been looked at and the person behind the counter told a walk-in that they're (already) 4 hours behind. Good grief, is it that hard to schedule no more appointments than you have available labor to do the actual work? Wondering why I came back here. This is certainly not how you build customer loyalty or a positive image. While I was waiting, several other actual and would-be customers also were complaining about the wait and lack of service. At least 3 decided to take their business elsewhere. I guess Monroe must think business is good since their mechanics are staying busy. read more

They do not stick to appointments. If you want to blindly sit and wait this is the place for you.

If I could leave at zero stars, I would this place is such a joke when I go to take my car in it comes out Tire monitor lights on. I'm scared all the way home thinking that I'm gonna get a flat tire when I have a 35 minute drive to get home I get home they had 10 pounds less and everyone of my tires thank God that was the only problem today I go take my truck and I'm 15 miles from home. The service tire monitor system comes on I get home. I check all the air one. Tire has 38 pounds the other 4 have 34 pounds in them they're all supposed to have 35. I get the air all up to where it's supposed to be and the light did not go off so they screwed up either my Tire monitors or the system or something for me so that I'll have a bill now they're totally out professional. The guy that works in there is a little drunk or something. He's a complete jerk all of the time I see him yelling at people in there. I've heard him yelling at people on the phone then he tried to get jazzy with me the manager she's clueless and now I'm gonna have a bill when I didn't have anything wrong with my truck whatsoever the tire monitor light has not been on my truck for over two years and that was only because I had a low tire so now I'm gonna have to go pay to find out what they screwed up and when I called her, she gave me the same line she gave me about my car while you either ran something over on the way home or you have a problem just bring it back. I'm thinking lady do you get it? I live 35 miles from you I'm not just gonna turn around and take my car back to a place that just screwed it up and on top of everything else. My steering wheel is making a weird sound now so god only knows what they did to that do not take your car or truck to Tire barn in Champaign You will regret it. I promise you. read more

Had a slow persistent leak in one of my tires. Took it in to Tire Barn on a late afternoon. Manager at the counter, Bryan, was friendly and able to get me in right away. Problem diagnosed as a leak from the valve stem. Replaced it for $56.61 total. Quick, friendly service. Didn't realize until after I got home that the repairman had neglected to fill the tire. Initially thought that the pressure monitoring system was just slow to update, but later had to fill the tire myself to the correct pressure. No big deal, but an annoyance. 5 days later, my tire pressure was low again. Took it back in. Told by the manager on duty, Shanell, that I had a nail in my tire. I expressed my disbelief that I was that unlucky and questioned whether the problem had been misdiagnosed at the first visit. Shanell was rude and dismissive of my concerns. Realizing that I wasn't going to get anywhere arguing with her on an issue that neither of us could prove, I told her to go ahead with the repair. Cost $35.81. As I was driving away, noticed my pressure monitoring system update: still showed a low pressure in that tire. Took it back immediately and asked them to fill it up. Shanell's attitude was again that of being annoyed and definitely not in any way apologetic. Repairman filled the tire and I was back on my way. Overall, Tire Barn provides fast service, but they are sometimes careless, omitting basic parts of service (such as filling a tire to the correct pressure on two consecutive trips). Customer service is variable and seemingly dependent on which manager is on duty at the time. I am willing to chalk up having to make two visits to bad luck (running over a nail just days after having the exact same time repaired), but the rudeness during the second visit left a bad taste in my mouth. I will be looking for alternatives for my future tire service needs. read more

We pulled into town from a 7 hour drive and found a screw in our tire. Angel and Bryan were able to help us quickly, found it didn't break through the tread and sent us on our way without a charge. Everyone we encountered was friendly, helpful and professional. We are so grateful for the honest decent service with a smile. It's rare to find that anymore. Thank you! read more

Terrible customer service. Rude. I spent $1000 on tires and when I went back to have the torque checked the gal looked at me like I was nuts and was short with me, told me to pull up to bay one then walked away while I was still talking to her. The guy who worked in my tires was also a jerk. The day I bought the tires they put them on with the wrong side facing out. When I expressed discontent I was offered a 10% off coupon for a future service. I don't get out of bed for 10%! So after waiting an hour and a half I had to wait another half hour for them to switch them around. On top of that- the women's bathroom was so disgusting I couldn't even use it. The toilet had black mold all around the waterline, the whole room looked as though it had NEVER been cleaned. This place sucks and I don't know why they are still in business. read more

I've been a life long customer from back in the day when they changed tires outside on the corner of Prospect and Bradley. Things have changed. The customer service is a thing of the past. I am generally a patient person when dealing with retail personnel but this was a challenge. I think the owners should invest in to their own company and either train or replace the help. While trying to get answers to basic questions like "why does my receipt say I have over 200,000 miles" While my Odometer reads a little over 100,000. Pretty simple question, right? Nope! 2 of them were puzzled and boggled. After a few minutes of shlhuffling paper work the technician announces that he put the license plate number where the mileage goes. I assume they would enter the correct mileage in the system and give me a current updated copy for my records. This wasn't the case, they told me it didn't matter. All of this while smelling the scents of weed and cigar filling. (I was the only customer there) The smell wasn't from me either. This will be my last purchase with this company. read more

I waited 2 and a half hours for new brake pads only to be told they do not have the proper tools to do the job. You would be best served to avoid this shop. read more

Avoid this place at all costs. Scheduling an appointment is useless. I still sat here for over an hour before finally complaining and then they miraculously had time for me. As I sat here they tried the old bait and switch on a customer. I will be using Costco from now on. read more

I had the worst customer service I've ever experienced. The lady at the counter was beyond rude. (I had a new tire put on last year and had the same experience. I don't know why I went back. Never again!) I had a flat tire and went in to see about getting it fixed. I told her it was a company vehicle and that she needed to get the new tire approved from the fleet company and she said "Nope". She doesn't do that What?! Just too lazy I guess since they are listed as an approved business on my fleet account. Needs to find a new job if she doesn't want to help or chooses to send business away. read more

utter clown show in the front of the house. I've had more responsive customer service from an ATM. I should have known by the crudely handwritten signs informing paying customers DO NOT STAND IN FRONT OF DESK SIT DOWN UNTIL WE CALL YOU that this place struggled with common courtesy and human decency. The two employees presumably tasked with running the front desk had a long discussion about their nails, their hair, another customer being difficult, and the finer points of how one places a sensor on a tire, all while I waited for someone, anyone, to acknowledge my presence and add my work to their queue Fortunately I had had enough of that quickly and so I turned on a heel and left. As the door closed one of the desk creatures had the gall to say loudly to the poor hapless boomers waiting in the lobby "GUESS HE AINT NEED NUTTIN AFTER ALL". I am grateful that I didn't give them any money, precluding me from an experience similar to the disgruntled customers whose posted reviews I have now just read LOL nice try you will never see me again Tire Barn Warehouse ETA: the response by this "business" to genuine reviews is always the same, entertain yourself and read a few. Immediate blame-shifting in a subliterate hostile voice. No you can not "get some additional details", I wasted enough time on this dumpster fire already. The seven minutes I wasted standing in the lobby is all that I need to know to never return to this clownshop. You don't answer the phone in the front of the house what on earth would possess someone to call the 800 number to waste more of their time? No one provided any "assistance" in the first place, so the prospect of anyone at this "business" offering "additional" assistance is hilarious. I laughed all the way to your competitor up the street where he said that you send him more customers than any advertisement ever could. read more

I have a beest of a truck that needed four pocket spline locking lug nuts easy fix right?! well after four other professional tire and rim shops telling me they couldn't get it done I wheel into our local Tire Barn and I'll be darn the manager got those puppies off and without any damage to the wheel. These folks all treated me very nicely and were very professional and worth every cent I paid. I will be back for my next purchase and recommend these guys 100% Thank You guys :) read more

Do yourself a favor, and take your business elsewhere. The staff is rude and incompetent. I brought my car in because a tire had been leaking. After inspection, they told me there was nothing wrong with my tire. When I asked why it would be losing pressure, they told me it was because "it was cold outside". I asked why all of my tires would not equally drop in pressure with the temperature, and was yelled at in front of a waiting room full of people that they had looked my tire up and down and dunked it and there was nothing wrong with it. I started to feel embarrassed, because he was talking to me like I was stupid, and so I left. I wish I had gotten the guy's name from the front desk. He was very short with everyone. Not just me. They also jacked up the pressure in said tire to 40 psi, leaving all the others at 32. I took it to another shop later the same day, where they quickly located and pulled a 1 inch nail from the tire and patched it. Seriously. Do not go to Tire Barn. Ever. I have never had such poor treatment from a business read more

DO NOT GO HERE UNDER ANY CIRCUMSTANCE. This place is a joke. Last time I needed my tire patched they took me less than an hour before closing. I work so much it was great to be able to get there late. The last two times I've gone they've given me a BS excuse why they can't do it. This time it was because they don't take cars an hour before closing but my invoice below shows they have done so before. (Checked in last time at 3:25 and they closed at 4pm. See invoice times in picture). I went at the exact same time today. The woman there was extremely rude and abrasive. I guess whether or not you get your tire patched just depends on her mood that day. If she feels like messing with it or not. Don't give these people your money. Go somewhere that cares and if they don't care at least they would maybe be nicer if they still didn't care. read more

Tire Barn Warehouse - This was my last time there. Got there with the same amount of time today. I checked out that time at 3:52. Right before they closed. - Tires Near Me - Champaign, Illinois

Came in on 11/29 around 1pm because I had a screw in my rear tire and wanted it repaired. Was informed by the lady at the counter that they do not repair tires that are past 3-4 years old and suggested I go to a shop down the road if I wanted a repair. Fair enough, not upset about that. Decided to just bite the bullet and get a set of 4 new tires since my front tires were worn anyway. Was told they would do a complimentary alignment check since I was purchasing a full set of tires. $1,200 and about an hour later, truck is ready to go. As I grab my keys from the gentleman that pulled my truck out, Brian Thebodeau, he tells me that the wear pattern on my old tires indicated my truck was out of alignment, and suggested I get an alignment soon. Get home and go online to schedule an alignment when I noticed on Tirebarn's website they have a promotion for a $25 alignment with the purchase of 4 new tires. I called back and spoke to Brian and asked if I could bring the truck back in for the alignment. He said he wouldn't have time that day, but that I could bring it in another time. Asked if they would still honor the $25 alignment promotion and he said that "we'll take care of you." Schedule an alignment online for 11/30 at 8am. Walk in at 8am and was rudely told the alignment tech wouldn't be in until 10am and that I would need to come back. Ok, fair enough. Came back at around 11:30 am and was "greeted" by the same rude individual. Told her the situation with the alignment. "Huh?!" she said in a rude tone. "You gotta do the alignment when you get the tires put on." Told her I called back right after and that I was told the promotion would still be honored. Rest of the conversation was as follows: Her: "Who told you that?!" Me: "Brian" Her: "We'll then you gotta come back when Brian is working then so he can do it." Me: "Well when is Brian in?" Her: "I can't tell you'll just have to call later." Dumbfounded, I turned and walked out the door. If someone decides it's worth their time to keep me as a customer and reach out to honor their promotion, I will happily return and update my review accordingly. Otherwise, I will never step foot in this store again. EDIT: After customer service reached out, I called and they resolved the issue. Took my truck in the next day when Brian was in and he honored the $25 alignment as promised. Besides the very rude employee that caused me to make several unnecessary trips to the store, I am happy with my tires and the alignment. read more

Anytime you have a problem with your tires you aren't in a good mood, but was greeted by the store Mgr. Set up time n was done without much of a cost to us. Would recommend there service to others in need of service. read more

The service is HORRIBLE. They treat you like your a piece of trash. Horrible, awful customer service. We walked in and I complimented the black gal on her nails. I previously had experience with her a couple years ago that was the same as today and hoped entering with an extra sweet demeanor and compliment would go well. My husband said he saw a coupon online for the tire check and free alignment check and she scouffed and said that is just a normal free thing here. She asked what's wrong, you need new tires? We said we wanted the check done. She stormed out of the building to our vehicle and came back with her huff still in place, telling us we need two new tires and looking the cost up, and her avail tire. We said we didn't want the new tires just the check. She works at the desk. I don't want someone who isn't out in the bay working on the vehicles to talk to me about what I need with my vehicle. She said unless we purchased two new tires they wouldn't do anything we asked. She then got the manager Brian who allows her to run the show throwing her big attitude around all while a car bay worker came in to get his nose in the mix and say his two cents. there was a girl there working who apologized to us for the treatment saying that the same lady had been mistreating her all day. She did her best to help but it ultimately was of no use. certain ppl there have the managers balls in a vice ... clearly. Brain (the manager) has become a big joke. I wouldn't go there ever. If you go don't be surprised when you're mistreated. read more

I have never been so disappointed with service. I did a online quote and an appointment reservation in advance, only to arrive to a price point that was 300 dollars higher. Despite having the email confirmation, no accommodations were made. This was a disappointing experience. I will not recommend service here. read more

Front desk black lady claims "she is the owner of the store" and refused to give me her name when I ask her. She said "I could reject services to ANYone I wants" Maybe I asked her how long the wait time? Or maybe b/c I'm Chinese? read more

This place is staffed by the rudest humans possible. They also put my tires on with all the lug's loose and 2 minutes later while on the interstate all 4 tires started shaking like I had 4 flat tires. I then had to jack my car on all 4 sides to tighten every one while on the side of the interstate. This place is a disaster please avoid! read more

Tire barn broke a stud while replacing my tires. No big deal but they told me they couldn't fix it that day and to come back during the week. So two days later I came back, they had my car for an hour before they told me they couldn't fix my stud. Said he didn't have the right tool. I went down the street to another place who fixed it in 5 minutes flat. However, what Tire Barn didn't tell me was that in the struggle to fix it , a piece of metal broke off and lodged behind my caliper preventing it from moving. So when I left there my brakes weren't working correctly and it took me a while to figure out what the problem was and get it fixed. If Tire Barn had told me there was a problem or even noticed that a piece broke I wouldn't be mad but they didn't. Just sent me on my way like nothing was wrong. read more

Tire Barn Warehouse - The piece that they broke. - Tires Near Me - Champaign, Illinois

I brought my car in to get a TPMS out in the driver side front. And I was told that I had three bad tires and there no way to fix any of them. I said to myself "there's no way it's that bad." The lady at the counter said they couldn't put in the sensor on a bad tire (that sounded odd) so I relented and asked show much a tire was going to be $250... For one tire. $316 out the door. I am beyond livid as I needed the sensor put in. ($25) I could have gotten a whole set of tires somewhere else. I feel like I got railroaded. I knew they weren't going to put my old one back on if I decided not to go through with it. The rude service is disgusting. The lady acts as of she doesn't want to be there. read more

Store review: I am kind of torn when it comes to replacing tires. For my entire life I have always had my tires replaced at the dealership. Tires and removing them from the rims is always the major difficulty that can lead to damage. To me it is still unclear as to what to expect with a tire job. I once had rims that were cut up like a can opener at the dealership which I had to argue that it was not curb rash on all four tires. So my wife got a screw stuck into her tire and it was too close to the side wall to repair. I ended up calling the dealership and they said it would be a few days before the tires would come in so I decided to look elsewhere. I called up tire barn and they were able to give me a complete quote over the phone including tax, tired disposal, and a deal on tire warranty with the set of four tires. I was concern as I read the other reviews here, but I heard they were under new management. I came in on a rainy friday afternoon. The whole process to replace the tires and perform a front end alignment clocked in at 1 hr 40 min. The tire prices were okay and comparable to what I saw online. They do have some nice perks such as free tire rotation every 5000 miles, free nitrogen refill, tire patch. I did indicate I wanted them to document the condition of the rims because I did not want a repeat of a prior can opening experience. The rims themselves looked good, but after look at the pictures on yelp I went back and looked into the wells where the lugnuts were and did also notice some scratches. Again I know it is difficult to keep everything perfect, but maybe this is to be expected. Overall I am happy with the service and product delivered. Managers are great to talk to and them appear to be passionate about there work. Pros: free tire rotation every 5k miles for the life of tires, free patching, nitrogen refill for free and tire check. Discount on alignment of 30 dollars if you have your tires replaced here. Friendly staff when they have time to talk Cons: Ultimately damage can occur with the rims, make sure you have them look at your rims and document what they look like before you have service done on them. Prices at times can be confusing as the website only indicates price of install and tires, but not sales tax or tire disposal fee Hidden deals: Check out the coupons on the website, free tire rotation, tire patch, etc. I may have to take my tires on my other car here for the free rotation when the time comes. They appear to be happy providing service even when they don't get money for it such as the free tire patch which I am sure brings in customers. read more

Tire Barn Warehouse - Car up on the blocks - Tires Near Me - Champaign, Illinois

Don't ever go here. They're bunch of scam artists. They changed the minimum pricing without updating the website ( I ended up paying $200 more then I what the website told me). They exceeded the recommended psi in my tires( which can cause uneven wear). Never coming back read more

Excellent service... had 4 new tires put on my silverado... staff is excellent... customer service all around excellent read more

Tire Barn Warehouse - Tires Near Me - Champaign, Illinois

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I arrived at 11 am for my appointment that I reserved online. My vehicle didn't even get on the rack until 12:50. After two more hours past, I asked the desk worker for an approximate time of completion. She went in the garage and the technician came out to tell me the wrong tires were delivered and they are in transit. This fact would have been hidden from me unless I asked. The tires finally arrived and I was able to pay and leave at 3:15pm. A total of a four hour stay in the lobby. I experienced negligence, confusion and slow workmanship. Skip this place and go to a dealership. I wish I could get the time back that they felt necessary to take from me. If you value your time, go anywhere but here. read more

I have purchased my tires here for years and the change in management and ownership has created a significant decline in service. I came into the shop and complained about my tire rotation and it took them 3 times to get it right. Then I needed to do a warranty claim on my tires, I came in and spoke to someone in person and was told I would be contacted once they reached the tire provider. Eight days passed, and I never heard from anyone. I spoke to the manager on the phone and was told to contact the person I originally spoke with. He suggested I call back in 2 days. I showed up in person and this person was not at work. An associate was there who said, um hmm and called me honey a lot, but she wasn't helpful either. I was advised to contact the company directly. She also said someone would get back with me the next day , and no one did. I followed her recommendation, and contacted the company, and the company said the tire dealer (Tire Barn) should have handled this because they (Tire Barn) need to provide the measurement of the tires. On my third trip to Tire Barn, two associates looked at me but did not help me. I had to get their attention, and they finally ended their conversation to greet me. In addition, it appeared filing a warranty claim was an act of moving a mountain, and after some time I was told it is a long process. This level of wanton disregard and incompetence is unacceptable, but has become the norm based on my experiences. When Allen was the manager, I NEVER had any issues! I will find another tire dealer to give my business. My life and my schedule is too important to waste time like this! **STEER CLEAR and avoid this tire shack! read more

Horrible customer service! I arrived 20 minutes before my scheduled appointment and waited over 2 hours after I was told it would be "45 minutes to a hour, if that." The lady working was one of the worst people I've dealt with in customer service. She lied to me (even though I knew she was lying to me), gave me a higher price than the online quote (claimed the website doesn't show the extra fees) and I watched her roll her eyes and be snippy with everyone that called in, in my 2-plus hours in the waiting room. I absolutely would not recommend this shop, until turnover cleans up this huge customer service problem. read more

I set an appointment yesterday being stuck here while traveling they couldn't get to me yesterday so I had to pay for another night in a hotel. Today the guy rudely says I don't have an 8am appointment so what am I going to do though I have the text and email in my phone and marked me down as a walk-in. Here it is 9am with two customers in front of me somehow and looking to pay for another night in a hotel to pay $80 to install two tires. If I was home I could pay a neighbor $20 and be on my way within the hour read more

Tire barn is ruining what was otherwise a great job of replacing my tires. I was supposed to get a $50 instant rebate on my set of Michelin Defenders and the guy forgot to put it on my receipt and subtract that from the price. I was told a check would be in the mail in 5-10 business days (this was on 1/14). I just now got a letter stating that I'd be refunded $56.51 for canceling my road hazard warranty. The customer service was great when I got the job done and I'm loving my tires but the experience I'm having with my rebate and this letter is making my rating drop quickly. I'll update this review as my saga continues. The store did great but corporate sucks. Happy with my tire purchase but still don't have my rebate. To follow up...I got my rebate and am still very happy with my purchase. The employees do a great job and they even put air in my tires for no charge when I was just going to ask where I wanted to be (PSI wise). My rebate issue was most likely a fluke and stuff happens! read more

Tire Barn Warehouse - This is the letter from their corporate office I received. No idea how they came to this conclusion. - Tires Near Me - Champaign, Illinois

Horrible front end help. First, the girl tells ME to go outside and look inside my door for tire size. Doesn't ask me to, but tells me to do it and it will be there. It wasn't. I take photo of tire and tell her the numbers. I had gone in Sunday prior and asked about getting car aligned. Nothing asked or said. She proceeds to tell me that the tech won't even look at my car unless there are new tires on my car as they can't show any wear. Very rude attitude was given to me in a very unprofessional way. I said I may then need 2 new tires for the front. She tells me I need a certain tire and tell her no, I would want something much better than that IF I need tires. She wanted me to commit in purchasing all new tires before the tech even looking at my car. I said the tech can tell me then if I need new tires. She raises her voice and attitude and proceeds to tell me that the tech won't even look at my car unless I buy the new tires. What a horrible place. I was treated like I didn't have money. I was told to look for my tire size which I thought that is what Tire places did for you. I tried telling her that you align the rims and not the tires and can't commit to new tires until the tech even sees my car. VERY augmentative then after I asked if I get to see a diagram of alignment being out. She said I would get that afterwards showing before and after. Wanted me to commit to new tires sight unseen. Customer service has totally left this company. It's gone completely. Treated poorly. Wouldn't listen to me, but was all about her and the technician. What technician? They wouldn't even look at my car to tell me what I needed. NEVER been treated with such disgrace. You want me to spend $500, then show some customer service! There are other companies out there. Worst person I have ever met. read more

Had a flat tire at 3pm on a Sunday. Was able to get towed to Tire barn but didn't arrive until 3:50 when they close at 4. They instantly took my car in, evaluated my tire, and had it replaced in 20 minutes. True life savers! read more

Horrible. I had a slow leak in one tire and also wanted the tires rotated and balanced. The tire pressure light was still on when I picked up the car, but it always takes a few miles to reset. When I got home, I realized that they didn't even inflate the tire that I asked them to check. I called to point that out and was told that they don't check pressure when they rotate tires unless you ask them to do that. How specific do I need to be? Also, when I mentioned that I wouldn't be coming back, they said that was okay. THESE PEOPLE ARE CLUELESS. read more

I've been a happy customer at this place since 2015. I'm a tire enthusiast so like to have max performance summer and dedicated winter's. I typically wait for the best online deals then have Tire Barn do the mount and install. Always been an honest experience with mount and balance right around $120 or so. Today however it jumped to $175. $20 for nitro fill. I don't want that. Sorry sir that's all we have. You don't have air? No only nitro. So you don't have air? No only for customers who buy our tires. Ah ok. I get it. This place lost a customer for life. Went half a block away to another and got an honest qoute. Buyer beware if you want to do business here. read more

Thank you Tire Barn for sending me elsewhere! I found a Clean, Fast, Efficient, and Honorable tire store in Bloomington. DISCOUNT TIRE! DISCOUNT TIRE gave me the fastest tire service I have had in many many years. By appointment only 40 minutes from arrival to departure!! read more