This review is for the quick lane . First thing they really are quick and they service all makes…read moreand models. Friendly and knowledgeable staff.. They really do have a quick oil change process..and. Learned something about my car that I didn't know..

A Plus Service. Very friendly staff. They seem to know their customers and engage with them while…read morethe customers are waiting on their cars. I can get in and out in a timely manner. And they always recommend what I should do next time I bring my car in.

This business is 100% a scam!!! Took my box truck to this shop get an estimate. I called twice to…read moreask if ok to bring in to have it looked at for an ESTIMATE! Never was I told during these 2 phone calls that there would be a charge for looking at my truck nor anything about storage fees if I did not get the work done there. So, I took my truck jn. They called and said they lost my paper work and since I had my phone number on my for sale sign on the box truck they were able to call me. They told me it would be $70 to fix the ABS issue. Again never told about a storage fee or fee to look at my truck. When we spoke again I was then told not sure how much it would be to fix it. I called the next day and the technician that had been looking at my my truck was supposedly out on a tow and I was told he would call me back when he got back to the shop. The technician never called back. So the next day I went in to pick up my truck and was charged $143.00, since they took off the $300.00 in storage fees. No work or parts were done on my truck and I never received an estimate that I had to pay $143.00 for. When asked what this was for I was told it was to look at my truck and since not getting work done there I was charged a storage fee. Again this was never brought to my attention of storage fees or fee to look at my vehicle that I brought in (not towed) for an estimate! These people waited to call me and never said their fees, knowing they would charge me everyday my truck was at their business. This business is a scam and no one should trust them!!! There is also a complaint on the BBB for the exact same thing and also a lot of 1 star reviews with the same issue. We did call the sheriff, but was told it was a civil matter. But the first words out of the sheriff's mouth was "is it because of the storage fees?" I knew exactly this isn't the first time they have done this to customers. After we paid we started to leave but we had no keys, so we turned around and asked if there were fees to get my keys. They then told me to "get the F out of their shop and don't come back." I replied, "Do you really think I would come back to this place?" As we were leaving out of the shop my wife and I were surrounded by 5 plus people and he continued to call all the mechanics out of the shop. I asked if all of them were going to beat my wife and me up in front of our children in the car? They then told me my keys were in the truck we then left. We as customers should have the ability to choose where and who we want working on our truck. We should not have to pay more than the repair and +100.00/day for outdoor storage and $300.00 for indoor storage, if you decide to not go through with the work at their shop and to go to different shop.

Towed vehicle to this location because my front brakes seized and undrivable. The work was not…read morecompleted and they nickeled and dimed me for more money than they stated would be to repair my vehicle. Initially they quoted me a price and then called another day with another to the point where the bill went from over $5,000.00 to over $6,000.00 dollars and supposedly that was just only for parts. However, I was told the parts would take a week to ship or receive. It got to over $10,000.00 and I said no because they only took off one wheel the first day and ordered parts they thought was needed to do the job. I told them to prepare my vehicle so I can have it towed back to Omaha as I was headed South for a week. It cost me $1,500.00 for towing to Omaha and asked them to place parts in my vehicle for towing. I had to pay an additional $1,658.78 for them to release my vehicle. I was told they need to know soon of the tow because there may be storage fees assessed. What a scam and be aware if you must frequent this shop. I would like for the owner to respond because I tried to rectify this problem but he pushed it off to his shop person who failed to call. That's enough and I think they owe me funds from all the false charges!

I didn't wind up buying because the Expedition wasn't in perfect condition for the sky high price…read morethey were asking for a 99 in 2021 with an odometer that didn't show up. The salesman Travis Brooks is the 4/5 star rating because I dealt with him for 2 weeks and my crazy work and personal schedule. He was very nice, and more than understanding, and easy to get along with! No pressure either. I would give him 5/5 but deducted 1 star for the product that I was finally able to come up and see being over priced, over represented condition wise, and not a good value unless they dropped the price in almost half.

-----Bad business alert-----Please read----…read more I have attached documents of the bad business practices. Please note... This is work performed by "Anderson Ford" of St. Joseph. This is work done on my grandmothers Ford Escape with very low mileage. All the details are in the pictures. To begin I believe most of these repairs and recommendations were fabricated and unnecessary to take advantage of an elderly lady in her 70's... ----- The type of grandmother to thank the cashier at the grocery store for being kind, the type of grandmother that still sends birthday cards, makes pies , has a home in disrepair and was a widow at the young age of 53. You know the type of grandmother that reminds you of you're grandmother. The one that you're not worried about making it into heaven . Yes, that one. ---------------- Ok secondly! The Ford Escape! What can I say? What's you're excuse Ford? The work was necessary? What's that say about you're product? And even if the work was necessary... the price? The prices are outrageous. I can't single out any one repair because they are all RIP OFFS. Lastly, Please look at the work done, the mileage , model year, and the cost of the repair... if you don't know what you're looking at, show a friend or you're husband. Please review the documents before purchasing a vehicle or having repairs made at ANY dealership. and just be on the safe side and believe me, do NOT come here for anything! Think about that person in you're life you love and care for that can be taken advantage of. Think if they did that to them and how it would make you feel. Please mark as helpful if this stopped you from making a mistake in coming here. Thank you for reading!

I have recently purchased my newest vehicle from Reed. I had been shopping since November of 2023…read more I believe I had been to all of the dealerships in the KCMO area and could not find " the one". In December of 2023 I happened to be in St Joseph visited my family. After dinner we went to the dealership thinking it was closed, but lo and behold Ms Shelby was still there. She can sprinting across the lot and asked you help. I told her we were browsing, but I'd take her card. She showed us 3-4 vehicles and we left. Fast forward to February 29, 2024. I went back and purchased the perfect vehicle for me. I couldn't have asked for a better experience than the one Ms Shelby had given me. I recommend this dealership and encourage you to speak with Ms Shelby for you vehicle needs!

My 16 year old son had his motor blow. Tammy looked and found an extended warranty. Reed put a…read morebrand new motor in for free on a 2015 Sonata. The service and staff was beyond incredible. 20 stars!

Very patient and kind guys! I took my car for some weird problems and they are being so helpful in…read moretrying to find the cause for it. I took my car to different places, but these guys here were able to tell me more things because they specialize in European cars. Additionally, they have charged extremely fair prices for everything. Definitely would recommend!

I stopped by to schedule service since they were not answering the phone. A sign on the door said…read morethat the business is permanently closed and encourages customers to look to other local shops for service.

Ralph W My vehicle needed a major operation. Once the engine…read morewas opened up, i had the opportunity to go in and look at what was needed and the tech, explained to me what each each problem was (yes there was more than one) and what caused it to become a problem. He also explained to me what the options were to gettin it back on the road. Once I made my decision, without any pressure or any upsales, They ordered parts and got right to work on it. Taking the time to call me and explaining to me what stage they were in on the repairs. Was a very fair price, for an outstanding repair job. They are honest when given you an estimate and go into great detail so you are not hit with any surprises later. The tech I dealt with especially made to me fell at ease with his knowledge, when he was explaining the process to me. I for will always be using Kruse's for all my mechanical needs.

Friendly, knowledgeable service! Clean and comfortable waiting area. I was only passing through…read moretown, but if I lived more close I'd be sure to bring my car to Kruse's.