Absolutely superb. Beyond expected. Recommended by a friend -- and Discount Tires superseded…read moreexpectations. I had every intention of using Costco's Michelin sale to replace my minivan tires. Friend suggested checking Discount out. Discount outperformed in literally every aspect. 1. Online. Prompt, excellent, helpful service -- in spite of buggy computer. 2. And guess what -- they did price matching! 3. The shop. Clean, friendly, informed, helpful, considerate -- absolutely superb -- staff. Again, in spite of recent buggy computer upgrade. 4. The service. Planned to make an apptmt, return another day. Well ... the shop was humming, getting things done faster. Would I like to wait? Sure! Same day service; save a trip. Good idea. 5. Aftermath/ future. Discount offered more complementary services afterward. There are more Discount shops in more locations. (I sometimes travel a lot.) Who knew ?! Discount Tires has a new, enthusiastic customer. I will be singing their praises to anyone as of now. Thank you to everyone involved. Customer service is not gone forever.

I don't go anywhere else for tire rotations or inspections--not even oil change places--except this…read moreDiscount Tire location. The staff here is extremely knowledgeable about their products and their business, and they're always friendly and professional. I trust them completely with my vehicle. I highly recommend this location over the Rockford location. Excellent service every time!

Well stocked, great selections for all family members. Customer service, try on areas, etc..read more

AUTOMOTIVE DEPT on a Late Saturday afternoon…read more Again great service and help last minute with F150 cross bar and oil plate that came loose. Stopped by unannounced and the men helped out immediately as I have done a lot of work with this group in the past. Professional, knowledgable and polite. Big thanks! Excellent customer service!

The gentleman who work here are so helpful! I have had a run of bad luck with tires this year and…read moreeach time they were able to get me in to get my problem fixed quickly.

Brought my car in for an alignment and a tire change . Instead of telling me to reschedule because…read moretheir alignment machine is down . They replace the tires and tell me my car is done, Oh by the way we couldn't do your alignment because machine is down . We will get somebody in to fix it tomorrow, and you can reschedule for next week . What? Poor Business practices! creating premature tire wear, so that when the alignment gets done it won't steer right and they will say it is your tires. Da. How stupid can these guys be!

We went to this shop for help with a flat tire that we couldn't remove, due to lug nuts being…read morestripped & a bad jack. A young man named " Ernie " offered to help us, as the car was about a mile away, and we didn't have roadside service . So he followed us to our car, used his phneomatic tool to remove the lugs, took off the flat, and put on the spare. We then followed him back to the shop where we bought (4) used tires because none of the tires were good on our car. Ernie never complained ( it was quite cold outside ), he gave us such a great price and took care of this problem completely ! Please stop here if you need a used tire or (4) like we did... I HIGHLY recommend this shop for the kindness, the fairness, and complete professionalism we witnessed today. We are so very grateful for Ernies help !

Fantastic service. Arrived without an appointment, had a slow leak in a tire. The shop was very…read morebusy, but within a couple minutes I was greeted, asked to wait for an open spot - they said it would be just a few minutes while they finished up other vehicles. Had my car in and out with a freshly patched tire in roughly 20 minutes, even after waiting. These guys are efficient, good at their jobs, and eager to fix your issue. Total difference from some of the other local shops. Definitely recommend.

Manager, Nick, is honest and straight forward. Prices aren't terrible. Would recommend to anyone…read more Generally no complaints

Just the facts... Took vehicle in for dragging rear brakes…read more Diagnosis was need all new brakes. $1200. High, but OK, do it. Got it back, and brakes still dragging. Apparently needs new calipers. Another $800. No choice - do it. Caliper bolts not torqued properly. One fell out on the I-90 off ramp. Bang, bang, bang. Scary. They fixed it, but that was overall an expensive job to have it end in a brake failure. 1 star. They were courteous and did eventually fix the brakes. ...but I can't recommend, and will never go back to Marks.

Great staff, easy online scheduling & payment. Well-documented service & high transparency. Good…read moredeals if you sign up for emails, too.

We want to thank the guys from Butitta Brothers for giving us a lot of good information and now we…read moreknow what is wrong with our truck. Treated us great!

Manager is a good guy and his shop does good work at reasonable pricing. Have gone there a long…read moretime and will keep taking our cars there.

This spot is the best. They're so nice and helpful. We went in because we kept having to add air to…read moreone of our tires. Without knowing what was causing the issue and a full lot, they told us to be back before closing and they'll have it taken care of. When we came back, they told us that it was just a small hole in the tire and they didn't charge us anything because it was so small. They just asked that we come back next time we need new tires. Such a positive experience. If you need new tires this is the spot.

Excellent customer service. Very very helpful. Great prices. Very willing to negotiate!read more

My son called this auto salvage business for a quote on hauling and junking two cars, one belonging…read moreto my son and one to me. A woman, who I believe is the parts counter customer service representative (the only woman employed there, I believe), told my son they would pay us $250 per vehicle for a total of $500. Later, my son called again to arrange for Erickson to pick up the cars, and the man who answered the phone told him that they would only pay $225 per vehicle. When my son told the man that the earlier quote was $250 per car, he repeated that they would only pay $225 per car. We decided to call other salvage yards, and got a number of other quotes. My son called Erickson one more time to see if he could talk to the woman who quoted $250 per car, which was one of the higher quotes. The parts counter woman answered the phone and instead of honoring her previous quote she gave a third quote -- this time $225 for one vehicle and $200 for the second. I got on the phone and asked why they gave three different quotes within a few hours for the same service removing the same vehicles. The woman told me the price of scrap metal had dropped during the day (January 19, 2015). However, I am quite sure scrap metal prices do not change twice in one day, and I'm fairly confident that scrap metal prices didn't change at all the day we called, since it was Martin Luther King Day. I asked for the business owner's phone number, and the parts counter woman told me she would not give me the number. I asked for the number again, and she refused again to give me the phone number. I told her I would file a BBB complaint, and she told me to go ahead and then slammed the phone down. I filed the complaint, and posted here as well. Get a written quote, and then cross your fingers, too.