Excellent customer service. Very very helpful. Great prices. Very willing to negotiate!read more

My son called this auto salvage business for a quote on hauling and junking two cars, one belonging…read moreto my son and one to me. A woman, who I believe is the parts counter customer service representative (the only woman employed there, I believe), told my son they would pay us $250 per vehicle for a total of $500. Later, my son called again to arrange for Erickson to pick up the cars, and the man who answered the phone told him that they would only pay $225 per vehicle. When my son told the man that the earlier quote was $250 per car, he repeated that they would only pay $225 per car. We decided to call other salvage yards, and got a number of other quotes. My son called Erickson one more time to see if he could talk to the woman who quoted $250 per car, which was one of the higher quotes. The parts counter woman answered the phone and instead of honoring her previous quote she gave a third quote -- this time $225 for one vehicle and $200 for the second. I got on the phone and asked why they gave three different quotes within a few hours for the same service removing the same vehicles. The woman told me the price of scrap metal had dropped during the day (January 19, 2015). However, I am quite sure scrap metal prices do not change twice in one day, and I'm fairly confident that scrap metal prices didn't change at all the day we called, since it was Martin Luther King Day. I asked for the business owner's phone number, and the parts counter woman told me she would not give me the number. I asked for the number again, and she refused again to give me the phone number. I told her I would file a BBB complaint, and she told me to go ahead and then slammed the phone down. I filed the complaint, and posted here as well. Get a written quote, and then cross your fingers, too.

I had to go in to exchange some parts that were the wrong size. Pablo was so polite, and made sure…read morewe dotted the i's and crossed the t's to get the correct thing. The other young woman was veryhelpf as well.

Great customer service, one of the workers there,Steven, helped us and saved us a trip a trip to…read morethe mechanic, without his guidance we wouldn't of gotten out of our predicament we had, he even came out and helped a couple times. Everyone here knows they're stuff and I would strongly recommend this autozone to anybody who needs help.

Very sad when I called them about the American flag there is in horrible condition their response…read morewas its not ours so it's still there flying in horrible condition very sad for a American business to let this go on

I took my car to him in the middle of April 2020. After a week with no call, I called to see the…read morestatus. He advised me it was the engine cradle, & it might take a few weeks to get done, as he needed to find the part. After 3 weeks, I called again. He was having trouble finding the part, and would have to fabricate it. I said I didn't mind waiting a few more weeks. The middle of June, hearing nothing, I called again. No return call. The last week of june, he finally called & said he broke his foot & it "was no excuse not to call you but I PROMISE it will be ready this Friday" well Friday came & went. No call. I waited an additional week. He didn't return my call. I left a message I was done and just wanted him to bring me my car for all the hassle, an 8 block drive. He didn't return any calls until I had to have my attorney call today. Never again. Stay away from him. Terrible service, terrible business.

I've had good experiences at the 4th Street location, but happened to have more errands on Prairie…read moretoday so I went in search of new wiper blades. Lon helped me pick the best brand in my price range, without pressure to pick the top of the line item, and installed them for me. Service was quick and friendly!

don't use them . they costed me a lot of money and didn't do the job correctly they said I brought…read morethem the wrong clutch for the truck that was not the case they didn't installed it correctly I had it towed out of there and brought to a different shop they ordered the exact same clutch and put it in and it works perfect these guys do not know what they are doing..

From the owner: South Beloit Auto Parts Provides Used Auto Parts Sales & Service, Engine Transmission Replacement,…read moreMechanical Repair, Servicing Most Makes & Model To The South Beloit, IL Area. Appointments Available For Services Offered.

AUTOMOTIVE DEPT on a Late Saturday afternoon…read more Again great service and help last minute with F150 cross bar and oil plate that came loose. Stopped by unannounced and the men helped out immediately as I have done a lot of work with this group in the past. Professional, knowledgable and polite. Big thanks! Excellent customer service!

UPDATE: What happened? This used to be a favorite store…read more Awful shopping experience. Rude staff. And worse. I needed a Yeti travel tumbler with a ring lid. Checked in the hunting department. Great selection. Two sizes. One size was $50; one size was $30. Multiple colors. BUT -- the white tumblers were all $30. Smaller tumblers were on both sides. In the middle was the large size. All labelled $30, three sets in a row. Well, it happens online. For whatever reason, a color doesn't sell as well, is getting phased out. Then sometimes the same size Yeti tumbler has a different price for different colors. I thought this was what was going on here. Picked out two. Headed for cash register. Rings up at cash register for $50. Staff person requests help. Next staff person is angry. Insists I can't purchase the tumbler for the lower -- on the rack listed -- price. I persevere. "Then I'll have to talk to my manager". (Threatening tone.) "Please do." Longer absence. Returns. Allows the purchase of one Yeti tumbler at the lower price, but not the intended purchase of two. ("That would be taking advantage.") Then hints perhaps someone has shuffled items on the shelf!!! (What?!! Theft?! I am a geriatric physician. With a rollator. That makes no sense. Incredibly insulting.) Very upsetting interaction. I don't understand. I don't see myself returning to this store. At least not anytime soon. Will drive to other branches, even if further away. So disappointing.