This store and its staff went above and beyond the repair call of duty. My daughters car had a spline groove belt idler pulley destroy itself on a 1.5 hour drive to a family gathering in Roscoe. She popped the hood and found pieces of it in the engine compartment. Told me, her father, at 5:00pm on a Saturday what she heard and found. Together ! After yelping auto parts, called this store and spoke with Joseph, he put me on hold to see if he could find someone to do the repair.. said yes, and he had the part. When we got to AutoZone the repair guy said he was too busy. As we were getting the part, the store manager said it was on his way home and would do it for free. So there we were Jimmy and I working away, when a sudden rain storm comes flooding down on us, but we were finally successful in getting the stubborn idler replaced. BTW, Volkswagen didn't make the task very easy in the two hours it took. Yes in my shop or a service store it would have taken less time. We had neither.
I could not have received better treatment, or caring by the staff and the manager as they went way above the call of duty, working on the car on the side of a residential neighborhood in the rain. My daughter, wife and I cannot thank them enough for helping us get her car back together last evening. I will be forever grateful...Special thanks to Jimmy, who after work spent time unselfishly helping us instead of going home to relax and enjoy his evening.
Thanks again guys! read more