Horrible customer service. The cars waiting for air check were not acknowledged. 4 cars, 2 left…read more... I called their number and was never picked up

I am extremely disappointed with this place…read more I bought tires in July 2025 and had them installed here with no issues at all. Everything was supposedly "perfect" at that time. Yesterday, my daughter -- it's her SUV -- had ONE tire losing air. I told her to go back because the tires have a warranty and simply get the leak fixed. Instead of repairing the issue, they told her one rim had corrosion and that the "best option" was to replace ALL FOUR rims for $700. She went in for a simple leak repair on ONE tire and walked out spending $700 on four rims she did not plan to buy. Because she doesn't know much about cars, she trusted what they told her. That is not right. When I spoke to the manager, the only thing he said in their defense was that "that was the option she chose." That was his entire explanation. He also told me he has been "helping people for 30 years" and that this is what they do with all customers. That response was unbelievable. Instead of taking responsibility or even acknowledging the situation, he completely dismissed my concerns. If this is how they treat customers -- especially those who don't know much about cars -- that is a serious problem. Offering the most expensive solution right away instead of attempting a simple fix first feels misleading and predatory. I have already filed a complaint with customer service. I expected honesty and integrity, not pressure tactics and upselling. Very disappointed.

I was truly disappointed I'm this place, mostly the uncaring kids that work there. Six days after…read moremy car was towed there (including the weekend, to be fair) I stopped in to take a picture of the codes necessary for the correct part. Kraig was good to tell me them over the phone the day before, but it sounded like he said it was a PCM, when in fact, it was a BCM. Wish he would've been more clear, but not a big deal. When we were walking out there, we noticed the right rear tire was flat, even though my car was towed there & was a-ok at that point. Kraig stated it must be a slow leak; wasn't like that a couple of days ago. This was a Tuesday, yet they're closed on weekends (??). In checking out the tire, he then said it was getting low in 3 hrs. Be that as it may, When I picked up the car after it was done, immediately I saw big white scratches on my rear bumper that was not there before. Went in to inform Kraig & while we were looking at it, I then noticed a smaller mark on the front bumper, which was completely repainted just a few months beforehand & was also fine when it was towed there! He tried to downplay it & said he'd get ahold of the owner. In the meantime, I received photos from the tow truck company proving it was fine upon arrival there, yet Kraig said the owner was only willing to pay for the back bumper! Thankfully I disputed the charges with the AMEX (HIGHLY RECOMMENDED), so then he caved in & paid for both bumpers. I later found out they will actually use a quad runner ATV to push in and out cars if necessary!! The tire was suspicious since it happened well into their possession, but I let it go since I wanted nothing else than to move on & put this behind us. If all this wasn't enough, they didn't even have the courtesy to use a paper floor mat, so my car was rather filthy especially on the driver side. Unless you want your car treated like this folks, there are places very close by (Ewerts Automotive, Art's automotive) that treat their customer's cars with more respect & are much more reasonable. Low integrity automotive charges approx $185/hr, which is comparable to dealers!!

Brought my car in to get it checked out. They were very…read morehonest. I cried haha It is ok because I took their advice and got rid of my car before I had to spend up to 20k in repairs. Everything worked out and I am so glad to have actual honest people in the car buying/repairing field!

Was driving then notice tire had a razor in it & I didn't have a good spare to use. So I went to 3…read moredifferent tire places and left all 3 because they were either to high or wait was over 3 hours. Finally came here...They had reasonable tires & was out in half hour. So glad I found them and happy to know that not everyone is out to get all your money.

Hello well first of all I like to thank Mike for taking really good care of my wife car…read more Technicians a little issue with one of the tires but Mike took care of it asap!! Got replaced with a brand new Goodyear tire. Also went back and got my new tires mounted and well balance when it comes to over all installation! Definitely recommend this place and I will be going back for my auto alignments and tires!

they fired the best manager/lead tech they have ever had and now brought in a person that only…read moreknows tires and got fired for leaving upper control arms loose, broke the guys cv axle aswell. The owner Sue has no idea what she's doing her husband Rich ran it for many years, ever since he passed away she hires people with no Ases/ certifications no one there is even has a license to do ac work. Also pays people under minimum wage, no overtime even when worked more than 40 hours. Doesnt even let her employees take their full hour lunches and still takes an hour from her employees... I repeat DO NOT BRING YOUR VEHICLES there and no I'm not a disgruntled employee I just know how she does it and how sloppy the work that comes out that place, no one there now legit doesn't know what they are doing...

brought my car in for an alternator repair and they cut open the rubber in my CV joints to charge…read moreme another $600 in repairs I didn't need. They ruined my exhaust which they lied and said needed to be removed to get the alternator out which they didn't. They fixed the exhaust for free and NO ONE GIVES FREE WORK AND PARTS UNLESS THEY ARE HIDING SOMETHING.

I always receive top service here from Brandon and others. They are amazing! They helped me with an…read moreissue regarding my under tray and I was in and out. They are very personable and have great customer service.

So glad to have found Pep Boys for our Honda Odyssey's repairs and maintenance services. Especially…read morethankful that they have Sunday service hours. Coming home from a family function on Saturday we heard a grinding noise from our brakes. Went online and got a Sunday appointment! Michael at the service desk told us what needed to be done and kept us informed as to how to work was processing. A shout out to Mark who did a great job on replacing the rotors and pads. The quiet breaks are fantastic! Thanks to everyone.

My son needed his tire patched due getting a flat from all the construction around our…read moreneighborhood. They were quick, kind and affordable. $15 to seal the leak.

Just left the shop. I've been here a few times and they're always honest and take care of me quick…read more It's hard to find a tire shop nowadays that isn't going to try to sell you more than what you need

Front end chattering on my 2016 equinox with 140,000 miles. Kevin said common issue with stabilizer…read morebushings on front end. He had may wait nearly an hour or little over and it was done and fair repair charge. Car drove off like new and nice and quiet. GREAT REPAIR!!

Wonderful business. I'm from California. Had tire problems in Nevada. Made it to Illinois. Decided…read moreI needed the tires looked at and found Morris Tire on Yelp. Great place.

I wouldn't go anyplace else. This is the best for your car. I've had work done on my cars here for…read morethe last 25 years. Oh by the way are Dallas P. and Ann W. in the reviews related or did they just plagiarize each other .

Great mechanic, expert auto repair. friendly service, reasonable prices. I had my 2012 Ram 5.7…read moreHemi engine in trouble. Mechanic isolated and replaced worn camshaft and lifters. I was recommended by someone to get my engine repaired there. Very glad I found this place.