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Walmart Auto Care Centers

5.0 (1 review)
Open 7:00 am - 7:00 pm

Services - Walmart Auto Care Centers

Fuel system cleaning

Oil changes

Auto battery or electrical system repair

4 More Services

Tire balancing

Tire installation

Tire repair

Tire rotation

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7 years ago

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National Auto Tools

National Auto Tools

(12 reviews)

Northside

Months and months and months of frustrations and headaches, getting the BBB involved, and changing…read moreour initial review, and we FINALLY received a refund on their low-quality and faulty balancer. Three of them, to be exact, by the time the whole deal was said and done. We will NEVER purchase from them again. Original review: The original balancer purchased arrived in a faulty state. They sent out a new motherboard to repair the issue. It worked for 2 days, then began malfunctioning. After numerous calls, we were able to send this faulty unit back and was promised by "Josh" that if the third unit sent to my business did not function correctly, I would be given a full refund. After two weeks the new unit arrived and it worked for 4 tires and began malfunctioning. I have tickets showing "in house balancing" as opposed to "send out balancing". This protects us from balance failure issues if we have to utilize another shop for services. To date and all three balancers we have tried from National Tool, we have charged out only 9 tire balances. I have been waiting for a resolution from "Josh" who never returns calls. The last balancer was picked up at my location on November 9th and delivered to them on November 11th. I called and documented 12 calls and never received a call back. I emailed Blanca and she said she reached out to "Josh" and he still did not call. I emailed and he still did not call. Finally, I called Nov, 30th and he took the call only to tell me they tested the unit and found it, yet again, was faulty and were going to send out another machine. I reminded him that he promised it would be a full refund if the third try did not work. I have been in business for 16 years and have dealt with a few companies that did not "come through", in general, but for the most part companies do as they promise and advertise. Dealing with "Josh" and National Auto Tools has been by far my absolute worst experience, ever. Do not buy from these guys!!!

Bought an NTO 10A 2 post lift. As with every one else, no manual was sent. Finally figured out that…read morefor a company that supposedly had 45 years of experience, the nonsense about so many different models was just that. The real deal is the 3 days to report missing parts clause in the back of the manual you don't get WITH the lift. I was missing a $3 pigtail that was supposed to be on the power unit that wasn't. I sent the first e-mail thru Amazon. I was connected with JOHN, listed as the Service Manager. After a bunch of dumb answers, none of which had any semblance to, "how about we send you the $3 part" he told me to jump the high amp leads with the 5 amp safety switch leads. (have the e-mails to prove it). After a little rebuke for his obvious attempt to have me void my warranty, he then told me to hire an electrician. He then put me on ignore for the next 4 hours so he could go on his 3 day weekend. After I e-mailed him again and told him to get off his arse and get me the connector, as well as what I was going to do if he didn't (which he didn't get until Tuesday morning) he was all docile and sir this, sir that, told me that he was just a parts guy, and the whole game started again. Again he put me on ignore until the placed closed for the day. I said that that was enough and sent an e-mail to Josh Sherbet, who is the Vice President of the company, laying out what at this time was a 17 part e-mail string. Now they both had my phone number in writing 4 separate times, yet never even attempted to call. By the time Josh was into the mix, I was doubting that I even got what I ordered. The power unit didn't look like what I had, the unit was not compatable with the lift I bought, the lift had no identification items of any kind on it, ( data plate, load capacity, manufacturer markings, or anything that differentiated it from the cheaper NTO 9A that looks identical in all respects to the 10A. I mentioned this to Josh and NEVER got an answer. In my opinion, this type of action is more the norm when you have a problem they do not want to address; stall, obfuscate, demean, and or treat you to a pat on the head with a smirky "run along son, big people are talking". It appears that if your dealing with tire changers and balancers, they are more likely to come back thru the front window and are addressed accordingly, even though they seem to have more problems. With lifts, they know you have already drilled the floor and are less likely to send them back, so if there is a problem, their attitude is much different. If I had an employee who has cost me at least 6 sales just by the word of mouth of one customer who just happened to have a Memorial Day get together with 27 of my closest gear head retired military buddies with money who respect each others opinions, he'd be crying like a girl in the unemployment line. That is, of course unless he is just following the leader in that ZOO. And all this for a lousey $3 pigtail connector. Wonder what a real problem would generate?

4 Wheel Parts-Off Road Truck & Jeep 4x4 Parts

4 Wheel Parts-Off Road Truck & Jeep 4x4 Parts

(6 reviews)

Far West

Sebastian was so helpful. He went out of his way to help me with a small issue I couldn't solve on…read moremy jeep. I will definitely go back for larger projects on my jeep!

Worst experience we've ever had at a 4wp. My husband has been a 4wp customer for years and this is…read morethe first time he has been to this location but we will never go back. I bought a used bakflip bed cover and was told it had been on a truck for two days but the customer didn't like it so it was taken off. I was told by Kory that it was a complete kit with no missing parts. I inspected it after it was installed and it looked like it was thrown together just to get me out the door. The seal that's supposed to be on the front was on the sides which didn't cover the whole length of the bed so it leaked significantly. One of the clips to hold the pole was missing so it was just dangling in the bed. I had to come back the next business day to talk to the manager Ryan and after explaining to him what happened he said he would order every part that was missing and call me when it was in. After two weeks of not hearing anything I called to see if the parts were there and they weren't. After a month of waiting, they finally tell me they submitted the order under a warranty claim so it'll take longer than usual. Two more months passed they finally get the parts in. I went to get them installed today and they got different parts than what Ryan and I had discussed and they didn't order every part we agreed would be fixed. Seabass tried to tell me my truck didn't need the seal on the sides after we looked up the installation instructions showing they go on the rails. He then tried to charge me for the missing clip and the missing seal for the from of the cover that Ryan had agreed he would get for me. After explaining to Seabass the conversation I had with Ryan he just told me that Ryan was out for the next two weeks and to come back then to speak with him. The communication between everyone there is awful, no one knows what's going on and their customers service, which they say is something they pride themselves on is terrible. By the time Ryan is available to talk to it will be over three months after this cover was installed.

Walmart Auto Care Centers - tires - Updated May 2026

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