Months and months and months of frustrations and headaches, getting the BBB involved, and changing…read moreour initial review, and we FINALLY received a refund on their low-quality and faulty balancer. Three of them, to be exact, by the time the whole deal was said and done. We will NEVER purchase from them again. Original review: The original balancer purchased arrived in a faulty state. They sent out a new motherboard to repair the issue. It worked for 2 days, then began malfunctioning. After numerous calls, we were able to send this faulty unit back and was promised by "Josh" that if the third unit sent to my business did not function correctly, I would be given a full refund. After two weeks the new unit arrived and it worked for 4 tires and began malfunctioning. I have tickets showing "in house balancing" as opposed to "send out balancing". This protects us from balance failure issues if we have to utilize another shop for services. To date and all three balancers we have tried from National Tool, we have charged out only 9 tire balances. I have been waiting for a resolution from "Josh" who never returns calls. The last balancer was picked up at my location on November 9th and delivered to them on November 11th. I called and documented 12 calls and never received a call back. I emailed Blanca and she said she reached out to "Josh" and he still did not call. I emailed and he still did not call. Finally, I called Nov, 30th and he took the call only to tell me they tested the unit and found it, yet again, was faulty and were going to send out another machine. I reminded him that he promised it would be a full refund if the third try did not work. I have been in business for 16 years and have dealt with a few companies that did not "come through", in general, but for the most part companies do as they promise and advertise. Dealing with "Josh" and National Auto Tools has been by far my absolute worst experience, ever. Do not buy from these guys!!!

Bought an NTO 10A 2 post lift. As with every one else, no manual was sent. Finally figured out that…read morefor a company that supposedly had 45 years of experience, the nonsense about so many different models was just that. The real deal is the 3 days to report missing parts clause in the back of the manual you don't get WITH the lift. I was missing a $3 pigtail that was supposed to be on the power unit that wasn't. I sent the first e-mail thru Amazon. I was connected with JOHN, listed as the Service Manager. After a bunch of dumb answers, none of which had any semblance to, "how about we send you the $3 part" he told me to jump the high amp leads with the 5 amp safety switch leads. (have the e-mails to prove it). After a little rebuke for his obvious attempt to have me void my warranty, he then told me to hire an electrician. He then put me on ignore for the next 4 hours so he could go on his 3 day weekend. After I e-mailed him again and told him to get off his arse and get me the connector, as well as what I was going to do if he didn't (which he didn't get until Tuesday morning) he was all docile and sir this, sir that, told me that he was just a parts guy, and the whole game started again. Again he put me on ignore until the placed closed for the day. I said that that was enough and sent an e-mail to Josh Sherbet, who is the Vice President of the company, laying out what at this time was a 17 part e-mail string. Now they both had my phone number in writing 4 separate times, yet never even attempted to call. By the time Josh was into the mix, I was doubting that I even got what I ordered. The power unit didn't look like what I had, the unit was not compatable with the lift I bought, the lift had no identification items of any kind on it, ( data plate, load capacity, manufacturer markings, or anything that differentiated it from the cheaper NTO 9A that looks identical in all respects to the 10A. I mentioned this to Josh and NEVER got an answer. In my opinion, this type of action is more the norm when you have a problem they do not want to address; stall, obfuscate, demean, and or treat you to a pat on the head with a smirky "run along son, big people are talking". It appears that if your dealing with tire changers and balancers, they are more likely to come back thru the front window and are addressed accordingly, even though they seem to have more problems. With lifts, they know you have already drilled the floor and are less likely to send them back, so if there is a problem, their attitude is much different. If I had an employee who has cost me at least 6 sales just by the word of mouth of one customer who just happened to have a Memorial Day get together with 27 of my closest gear head retired military buddies with money who respect each others opinions, he'd be crying like a girl in the unemployment line. That is, of course unless he is just following the leader in that ZOO. And all this for a lousey $3 pigtail connector. Wonder what a real problem would generate?

My car battery was running low. Jose helped me out by checking it and even volunteering to change…read moreit for me. He even cleaned out the corrosion and also saw that the person (Firestone mechanic) who previously changed my oil forgot to put the oil cap back on. I was knew Firestone was probably gonna deny any wrong doing so I just bought a new oil cap from O'Reilly. Jose really gave me good customer service and I will most definitely be back to buy my car battery from here.

They help do everything!! They changed the battery in my remote and replaced my windshield wipers.read more

Let me start by saying the lady at the front desk was the absolute best. Knowledgeable and…read morepersonable. At the end she had to go on lunch. My manager who closed out the ticket gave me a 10% discount. I was happy...or so I thought. I called and spoke to the nice lady about Tires for my truck. Specifically Michelin Defenders. She had 4! Perfect! As they were inspecting they informed I needed new rotors and breaks on the front. No biggie. Let's knock it out. I also got a front end alignment and had them change out the windshield wipers. Everything was going well. I had the chance to watch them replace the tires and from a distance they looked great. We paid and left but had to get gas and I noticed how dirty the BRAND NEW TIRES LOOKED. All of them. $300+ for each tire and you'd hope they looked new or that the installer "cleaned" them up. I went to the car wash next door. Hoping that's all they need.

They informed me about what was needed before doing it. I went in totally lost and everyone was…read morehelpful. Guy with the long beard was super cool & didn't make me feel dumb asking questions I should probs already know .They also answered the phone timely, got my service done and honestly the price wasn't bad. Girly approved

This place is legit. They are all so helpful clean store. Even if I didn't know about auto…read moremechanics I always leave with something to learn thank you

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Sebastian was so helpful. He went out of his way to help me with a small issue I couldn't solve on…read moremy jeep. I will definitely go back for larger projects on my jeep!

Worst experience we've ever had at a 4wp. My husband has been a 4wp customer for years and this is…read morethe first time he has been to this location but we will never go back. I bought a used bakflip bed cover and was told it had been on a truck for two days but the customer didn't like it so it was taken off. I was told by Kory that it was a complete kit with no missing parts. I inspected it after it was installed and it looked like it was thrown together just to get me out the door. The seal that's supposed to be on the front was on the sides which didn't cover the whole length of the bed so it leaked significantly. One of the clips to hold the pole was missing so it was just dangling in the bed. I had to come back the next business day to talk to the manager Ryan and after explaining to him what happened he said he would order every part that was missing and call me when it was in. After two weeks of not hearing anything I called to see if the parts were there and they weren't. After a month of waiting, they finally tell me they submitted the order under a warranty claim so it'll take longer than usual. Two more months passed they finally get the parts in. I went to get them installed today and they got different parts than what Ryan and I had discussed and they didn't order every part we agreed would be fixed. Seabass tried to tell me my truck didn't need the seal on the sides after we looked up the installation instructions showing they go on the rails. He then tried to charge me for the missing clip and the missing seal for the from of the cover that Ryan had agreed he would get for me. After explaining to Seabass the conversation I had with Ryan he just told me that Ryan was out for the next two weeks and to come back then to speak with him. The communication between everyone there is awful, no one knows what's going on and their customers service, which they say is something they pride themselves on is terrible. By the time Ryan is available to talk to it will be over three months after this cover was installed.

Auto Zone Lake Worth Tx Christopher definitely knows what…read morecustomer service is. I came in and he helped me diagnose Toyota which needed a new battery and went above and beyond the call of I cannot say enough about this young man. I will definitely return to AutoZone because of Christopher. I hope the company appreciates the job that he is doing. Thank you so much Christopher.

Good customer service here. I was assisted quickly. Auto Zone is one of the few places that always…read morehas all 3 of my wiper blades inside the store and for a reasonable price. Three blades for about $10 a piece. (I'm not sure why other stores think I should pay more than that for a Honda Fit.) The store is tucked away in the back of a strip mall (same one as Majestic Liquor). There is tons of parking. This strip mall doesn't get much action. I really like that they look up in stock items for you, give you pricing, and tell you about online offerings.

Great guy's to help get your truck setup just like you want it. Very knowledgeable about all the…read morestuff they have. Selection was the best i found....

Had an issue with dumb Honda Ridgeline 7 pin connector for trailer. 3 dealers were no help but Adam…read moreand the crew went out of their way to find a kit and spend a lot of time figuring out what the problem may be and how to fix it. These guys were so nice and generous so we're the dudes at Arlington DFW. Everyone should go to DFW cuz they are super helpful and don't try to cheat you like the dealers.