George was outstanding representative and brand ambassador. Didn't wait to introduce himself. Came…read morein. Gave me the straight options with pros and cons for all of them. Made the best decision with this information and was complete in quoted time of 15 minutes! Gave recommendations for future service and advised urgent issues that needed to be taken care of soon. Advised what to watch for in my monitors. Great professional service and unsurpassed customer experience

I have historically had great experiences with Les Schwab, but my recent visit to the Hemet…read morelocation on Saturday and Monday left me deeply disappointed. I brought my vehicle in for an oil change, wipers, and brakes. While the oil change and wipers were handled, the brake job hit a snag because their parts supplier delivered defective hardware. Since I was on a strict time crunch, I couldn't wait and was instructed by the staff to return on Monday morning to finish the job. When I called Monday morning, no notes had been passed on. After being left on a long hold by an employee named Juan, I had to call back to speak directly with the manager. While I understand mechanics arrive at 9:00 AM, being told to return for a pre-arranged follow-up only to find no preparation or readiness to accommodate a tight schedule is frustrating. To make matters worse, upon arriving at the shop, Juan didn't realize he had just spoken with me on the phone and attempted to charge me another $513 for the brakes--even though I had already paid over $500 for them on Saturday. A mix-up with parts can happen to anyone, but the total lack of internal communication, failure to honor the returning schedule, and the attempt to double-charge for a prepaid service is unacceptable. I hope management addresses these operational breakdowns so other customers don't experience this.

First of all there was an advertisement that stated I could get a filter and oil change full…read moresynthetic oil for just $39.95. I actually called to verify at 951-766-5447 the Hemet California store spoke to Ken. He assured me that it was the correct price and even quoted the price with tax to be $42.00. I made an appointment showed up a little late but was taken care of very quickly. The price I was given was over $60.00 I drove from Idyllwild to get the special price and was told that did not exist so I had no choice but to let them do the service at this higher cost Didn't take long the technician did a through inspection of the brakes rear drums were removed and cleaned out tires were rotated filter and oil changed filled with synthetic oil to my specifications I was surprised to see him take off down the street in my car !! He drove it down the street for a test drive and in the process lost a wheel cover I noticed that when he parked it back at the store. We then went out to see if we could find it on the side of the road. Got lucky and recovered it. I was not happy about the cost so I noticed a poster that said if I applied for a credit card the oil change was free. I did apply instantly got the card approval and they zeroed out the bill. Free is better than $60. The service is great the employees are really nice people but I deducted a because they advertised one price and then charged me a higher priced service, that did not sit right with me and they did not honor that lower price even after I verified it before going to the store it's the only reason I went there to get that special discount Had they honored the special discount price they would have gotten a 5 star review I've returned home and added 8 ounces of prolube to the engine as per my instructions they put 1/4 quart less oil in the engine so that I could add prolube when I got home. I highly recommend this additive as my engine has 172,000 miles on it and with the new oil and prolube it is like a purring like a kitten. P S I also got a quote for a tow dolly tire which was much higher than I expected or wanted to spend.

Took my son's car to get new tires, they messed up his rim. We went back at least four times to…read moretalk to manager, said everything he was not available. Finally, spoke to him "Bobby" he said that he was going to check the cameras even tho the marks on the rims are clearly from the machine, and we showed video of rims before changing the tires. Was told to go back after they review cameras, went after 1 week, again manager said he had not looked into it. This has been a run a round, waste of our time and gas and over a month and still no response! Wouldn't recommend this to anyone, for sure not going there again!

I came in to Big Brand Tires today and had the best experience. Lily was awesome and went above and…read morebeyond to help me get my overdue tires rotated. Lily and the rest of the staff were incredible and got my Tacoma serviced and out of there in no time at all. I definitely recommend this shop, 5 stars across the board! Thank you

I had my car worked on over 4 years. My complaint was a clunking/ banging in the front end. Lots of…read moreparts were replaced. I finally took my car to a different shop. EVERYTHING big brand replaced was loose. Ian's once they were torqued to specs all the noise went away. I will never go back. Makes me wonder if all the parts that were replaced was actually necessary.

American Tire Depot has the best service in the Hemet area. I have been going their for 6 years,…read moregot new tires, flats fixed and tire rotation/balancing. As always today was an excellent example of the service they give. Had a tire that kept going flat - when in and they were busy - still got me fixed and going in less than an hour! And all at No Charge - they really care and do a great job.

Great tire shop. I hit a nasty rock on Gilman Springs Road that popped my right front tire. Thank…read moreGod for "run flats" because I was able to limp into work. Thankfully found this shop on Yelp. Great group of guys. They ordered my "hard to find" tires in the morning, tires were delivered to their shop in the afternoon, dropped off my car and they quickly repaired the tires and gave me a front end alignment in no time. Highly recommend this shop!

This place is the best. Came here before wants to have my tire pressure sensors checked in serviced…read moreand they gave me a good price on a replacement sensor. Just came back with another car and they calibrated my sensor system for free. Ask for Jamie he's the best.

Great service at the front and terrible technician service or speed needs to be faster was ther for…read more3 hours to get tires rotated.

Let me tell you: the service I received here was so good I might go to this location going…read moreforward... I live over 100 miles away and actively avoid going through Hemet when visiting Idyllwild! I impulsively decided to stop by this Valvoline while driving through for an oil change (a little early because my tire pressure alert came on while I was leaving Idyllwild). I waited about 10 minutes before my car was in the bay and they got to work. I got a full synthetic oil change and tire rotation, along with the recommended engine fluid change. Unlike Jiffy Lube, they have screens right by the driver side and an employee that goes over the recommended dealer service based on what's been reported (and their records but I was a first time customer so I had to fill in some blanks). This really helped from a confidence perspective that what was being recommended was real, and I liked that they told me to ignore one of the dealer ones because "it always shows up and isn't necessary". They also suggested the transmission fluids based on the report, but I showed them I'd had it done about 19k miles earlier (receipt in glovebox ftw!) and they updated their records accordingly. All in all, it was $277 and 31 minutes of my Tuesday morning for the oil, engine fluids, and tire rotation. While it was more than I expected to spend, I was due for it and they gave me a discount on each service that helped. Great service and my car has been running great. Highly recommend!

Fast and economical. The team is very thorough and efficient…read more I would highly recommend this place .

Received quick and easy service here. Hector was really nice. I was able to pay by Zelle which made…read moreit easy for the both of us. Bought 4 used tires for a good price. In and out in 30 minutes! I am very happy with my service. When it is time for new tires I would love to come back.

Was terrible value since we paid for brakes and got nothing replaced in rear…read more Quality of pads were metal on metal... Since they weren't swapped. Requested replacement but got only front done and I can physically see the difference, hope this helps others and prevents getting ripped off.

So happy I went here victor is a life saver!! Seriously two of my back tires had two huge bubbles…read moreand exposure of wire‍‍‍ but seriously pricing is amazing!! I purchased two used tires which were like new for a great price! They take Credit or cash, great customer service and speak English and Spanish!!! I loved it here. If I am in need I will definitely be returning. Fast service and very professional. They sell new and use, and not to mention the tires for my car are hard to find per other tire shops. Thanks guys!

DO NOT GO HERE!! Took a fresh set of powder coated wheels to them to mount some tires and they…read moredestroyed them on their machine and tried lying and blaming the tire when I could see the machine arm digging into the rim and ruining the brand new powder coat.