Karen, the owner of Gator Tire, is one of the nicest people I have ever met in my life. She really…read morecares about customers, and customer service. She asks about life, and your family, even when they are extremely busy. And they are always busy! Their lot is always full of cars -- which shows that customers keep coming back. Service is fast and efficient. And I have been so impressed with her CARE and explanation to me of what needs done. I have an older Honda CRV, and she lets me know that "In six months or so," or "The next time you come in for a safety check," we should plan for this new part, or 2 new tires, etc. That allows me to budget, and be prepared, rather than be socked with a huge bill, like most places do. Again, I can't say enough great things about Karen and Gator Tire. I have recommended her to my close friends and colleagues, and will do so as long as I live in Carbondale.

Just left from having my tire fixed from a slow leak. they were very busy and I was told it would…read morebe 1.5 - 2 hour wait. However, tire was finished in 1 hour. The gentleman showed me the nail they retrieved from it and told me I was good to go...no charge. He certainly didn't have to do that but I am very grateful he did. That's how you gain and keep loyal customers.

I was stranded had to order new wheels and tires for my Tesla. The tires came in the following day…read moreand put on the car. Everything was fine about a week later the new wheels came in and they were put them on the car. the wheels weren't right the car shimmied, shaked and vibrated at highway speeds. Supervisor told me it was not their problem. That I had to take it up with the company that made the wheels even though I purchased it through Plazathey wouldn't yield from their position. It was an exorbitant amount of money. It was not a great value.

The crew at The Auto Shop salvaged what could have been a minor catastrophe for me. On a family…read morevisit 600 miles from my current home in Michigan, my konked out the day before I was supposed to return. Despite being a major repair - a new hybrid battery for a Prius - Jeremy and his crew took care of everything in just over two days. As always, they kept me abreast of the work, and gave me a variety of options for the part to fit my budget. As a former Carbondale resident who had taken my previous car to them many times, the added peace of mind in taking my car to someone who had always done right by me in the past made what could have been a major headache much better. I should also mention they actually called me the day I was supposed to be back home in Michigan just to see if the drive went okay. Above and beyond!

I brought my car in for an issue they quickly brushed off but later realised was legitimate, and…read moreeach time they had almost finished a repair I told them was all I could afford, they conveniently found another pressing, expensive repair I had to get done. $3000 and several months later, they didn't even plug my turn signals back in. Communication was condescending as well. The mechanic went forward with something I had said to wait on, and when I expressed my concern I was told to talk to them when I came in. The explanation was that sometimes in the thick of repair, things just happen.

Do NOT take anything here…read more Out of all four of the tires, only one of them had weights on it. But old weights! Not new ones! Four people at that tire shop worked on the truck one person for each tire because the tires are very big and not one person did their job. Weight glue was left on the tires, and no weights were put back on. A weight was found in my tire. Scratched the rims. Left old weights on one tire. Wrote on our rims instead of on the tires. Destruction. They gave us the money back for "the weight they put on their" but they didn't put ANY ON!!!!!!!!!!!! And only gave us a 65$ refund when we paid 265$ This was endangerment. We travel full time for work, and the truck they did this to pulls our camper. We move every 2-3 months. Making things right is what keeps customers coming back. This was unacceptable!

Brought my car to them so they could fix the steering column. Well, now my horn doesn't work, my…read moreradio turns down on me randomly, if i hit on of the many potholes in this town the overhead lights come on, and none of the buttons on my steering wheel work, meaning i can not use my cruise controls. also my airbag light is on. I had to bring my car to them 5 times and those are still problems. On the 3rd or 4th time of picking my car up, the face of my steering wheel fell out on me while driving and when i brought it back the owner tried to tell me it was normal. They wouldn't listen to me or try to tell me anything until i got my father involved. when i said i had to call him i was told "i don't take kindly to being threatened" and it wasn't until i said my dad is still technically the owner of my car did their tune change. The owner was just plain rude to me and my family but when my white best friend said the exact same thing i said two seconds before, all of a sudden he understands and he'll fix it. Do not bring your car to them!!!! out of $1190

Honest, reasonable, and does excellent work..Scheduling can be an issue at times. Matt is one of…read morethe best mechanics I know. My partner and I will continue to use his services. Bob Camp

the carbondale walmart auto didnt know how to order my tire from hazard warranty for flat tire…read morefirst time I came in. put the spare on for me was nice and kept my paperwork and second time I came in Dustin said to check it in again to pull into their walmart garage at Carbondale and decided after that it could be fixed so it didnt need new tire order. however they was out of the right plugs for flat. Dustin also said why dont you goto another walmart auto because i might have to wait? murphysboro or another and I thought to myself because its an extra 10 miles plus some on a 1 way trip so why would i drive farther? I did endup going to murphysboro and they said they all students in auto at SIU and the best in region, however, they said i need to order a new tire becaUse they said the hole is too big for quarter inch plug. they ordered the new tire the first day I came in so i endup driving 40 mile rt to comeback for new tire and meanwhile Carbondale was still out of plugs. I thought it a little strange when they finally told me my tire was in....it endup a much older man and not a student working on it after they said was all SIU auto students. so he took a long tool when i glanced from the parking lot and saw him take a big swing with a tool towards my vehicle from more than 30 feet away and didnt see where it hit and popped off the tire after that. Thought a bit strange to do it that way? with a long torque wrench tool of some sort? never seen anybody take a swing to get a tire off after they told me they was the best in the region....and nobody was really watching besides my son and me from the parking lot. Another white suv was in there with the student working on the other vehicle. Than they didnt put the cap on under the lug nuts so we had to comeback.. I have had alot of bad luck in Carbondale/Marion areas and now Murphysboro with more than 1 trip for flat tire? I seen people switch tires out on my truck and even myself have but never had to swing past there shoulder with a tool before to pop off a flat? all together i endup driving over 60 miles for a flat between trips to walmart in Carbondale and Murphysboro on 4 trips! Never have had so much troubles in my life! This in addition to others and been into the auto mechanics way too many times Southern Illinois! I gave a 2 star just for meeting the SIU students who work there but they was not the ones who worked on my truck sorrowfully enuf.

They seem knowledgeable, the prices are good, the people are nice, and you can usually get in. On…read morethe other hand, they are poor at answering the phone, so do't bother calling. I definitely recommend them.

We went there on 03/20/2026 to check out and possibly test drive a Chevy Trax as one of the…read morepossible vehicles on our short list of different makes and models for my wife. Having done a prior research we asked to see Alex Daly, and quickly established a great rapport. Ended up deciding not to visit other dealerships on our list, and buying the vehicle on the spot. It was somewhat unsettling to discover just 2 weeks later that Alex does not work there anymore...

Bought a 2017 Ford escape in June of 2024 it only had 38000 miles on it.​ Drove it to Indiana for…read moreChristmas come back home got up the 29th of December to go to work and motor is locked up. So it had to be taken to a Ford dealer needless to say I did not get my car back until the end of March 2025. In July of 2025 the starter goes out. I called and talked to Madison and explained it to her. Made an appointment for the following Monday at 1. My son and husband put it in my son's trailer and took it out there. On Monday around 3 I called Madison to see if they figured it out. She says did you try to jump it. I told her no the battery was brand new which I also told her on the phone. She called me back an hour later and tells me it's the starter she can get it in by noon on Tuesday and it will be finished by the end of the day. Tuesday at 3:45 I call to see if it was done and I was told no. That it probably won't be done until Wednesday. I told her that it had to be done that day. I called back and left a message for vic Koenig to call me and needless to say I am still waiting. I WILL NEVER GO THERE AGAIN TO PURCHASE A NEW VEHICLE