If I could give zero stars, I would - Worst customer service experience of my life…read more I took my car to this Valvoline location in December for a routine oil change. There were no issues with my car beforehand. The very next day, when starting my car, it began making a loud, grinding noise ONLY when turning the ignition, which I had never heard before. The sound was alarming and unmistakable. I took the car immediately to my mechanic. He told me the wrong weight oil had been used, causing the timing chain to make that grinding sound. He lubricated the timing chain, the noise stopped completely, and I spent a couple hundred dollars having everything checked and corrected due to the oil change mistake. I filed a complaint, and a district manager called me. Instead of taking responsibility or even listening, he was hostile, dismissive, and accusatory. He claimed he reviewed video footage and insisted a male employee changed my oil. This is flat-out false. A woman changed my oil, and I clearly remember this, I even commented on it later that day because it's unusual to see. He repeatedly told me my own experience was wrong, which felt like blatant gaslighting. He then tried to blame me, claiming my car had gone 12,000 miles without an oil change, despite the fact that I get oil changes every 5,000 miles and had simply been going elsewhere previously. He also absurdly claimed he could "hear the grinding noise" on the video which is impossible and that the noise existed before the oil change. It absolutely did not. I would have noticed a sound that loud and disturbing. I never heard it before, ever. He continued shifting blame, suggesting the timing chain "needed servicing anyway," contradicting the entire situation and ignoring the fact that the noise appeared immediately after their oil change and disappeared once corrected. My husband was present and also spoke with him. He was just as rude and unreasonable with him. There was no apology, no accountability, no attempt to resolve anything. All I asked for was a refund for the oil change and possibly reimbursement for my mechanic's inspection. He offered nothing. This was, without question, the rudest and most unprofessional customer service experience I've ever had. I regret going there and should have trusted my instinct when I pulled up and the place was empty. I will never return, and I strongly advise others to think twice before trusting this location with their vehicle.

all i gotta say is great people great service, fast reliable any questions asked will be answered…read more cheap and also the one with glasses is sexy

I've used Devoted now for several months for consultation and suggestions, oil changes, breaks both…read morefront and back, and tune up (plugs and coil packs). Not only are they friendly and professional, they are very fair in pricing and know what they're doing. They always take time to talk with you and explain what the problem is in detail, answer any questions you have and offer suggestions on how to make the problem better and what to look out for in the future. I still have a lot I want to do with my car to get it back in tip top shape, performance wise, and I'm happy to have found a place I feel confident will take care of my car and that I can trust to not take advantage of me.

I would not recommend Devoted Automotive based on my experience. I originally brought my car in…read moresimply to have the transmission replaced. Since getting the car back, I've had nothing but issues. After the initial repair, I ended up having to purchase a brand-new radiator through them--something I had never had an issue with before the transmission work. I've now had the car back a second time, and I'm still dealing with problems. At this point, I'm extremely disappointed with the quality of the work and the way this situation has been handled. I expected the car to be properly repaired after spending the money I did, not to leave the shop with additional problems. I also had an experience with the owner that I found to be racist and completely unacceptable. That alone is enough for me to say I will never do business here again. Overall, a very frustrating experience. I would not recommend this business.

Andrew did a great job and helped tremendously acquiring the parts I needed for my pickup repairread more

My 1994 Mustang was sitting in my yard for weeks. I had battery issues and other minor problems. I…read morecalled AR Automotive, Andrew answered and did a wonderful job! Call him if you need a good person who cares and a great mechanic. He showed got the car working and will working with me to get me driving my car again! Thank you Andrew & Angel for your service!

Awesome team! Had me in and out in no time. I recommend them to everyone! Staff was very…read moreprofessional

Employee training and customer service. Scheduled an appointment at 9am on 7/26/2026 to purchase 4…read morebrand new tires, remove the rims from another set of tires and add on the new tires that fit the 17s. We sat there for over 2hrs, they took my old tires off, rims were 18s, removed the rims from tires I brought in that were 17s universal 5 bolt pattern, added the rims into the new tires all for the manager to come and say "the 17 rims dont fit on your car, its not the same bolt pattern". I asked, "shouldn't that have been done before mounting the rims into the new tire", she said "they should have". I feel this could have been figured out before the over two hour wait.

I'm sorry to say this this is one of the most appalling and shady customer experiences I've had. I…read morewas shocked - by the poor communication, the exorbitant pricing, the condescending attitude when I dared question any of it. Take your car someplace else. Zero stars - Yelp forces you to tap at least one to post a review. Consider that 1 star a insult. cannot recommend this place. My next stop is Meineke corporate and the BBB.

I've been needing an oil change for a few days now, and happened to find myself located near a…read moreMeineke center this afternoon. I also had just received a coupon in the mail from them, so it seemed as if I'd finally get it done. Their website reflected a closing time of six o'clock PM, as did the hours of operation posted on the door. I arrived at 5:30, and while I wasn't certain they'd be able to fit me in, it was worth a shot. I parked in front of the bay marked "oil changes," but no one ever came out to my car, even though there were at least three employees working inside. As it's my first time at Meineke, I thought maybe it doesn't work like that and I should go inside to receive service. Although I'm sure the guys at work saw me walk to the office, the office was eerily empty and even after mulling around for apx 10/15 minutes, I had yet to be acknowledged or helped. (As an aside, the phone rang twice while I was inside and it appears they don't deign to answer calls either.) Finally, I opened the door marked "Employees Only" (in the shop area), and stuck my head in. As luck would have it, I made eye contact with an employee who was passing by. He didn't seem thrilled to see me and didn't say anything, but let's give him the benefit of the doubt - Maybe he was startled. So, I spoke first and asked if anyone was working in the front office so that I might get some work done on my car. Imagine my surprise when he replied, "Oh; we're closed." "But it says here that you don't close until six," I retorted. "Yeah, well we closed up a bit early today," the grease monkey opined as he sauntered off to wherever. At this point, I decided it probably wouldn't be wise to let this crowd touch my car with a 10' pole, and I made my exit. On the way out I did notice that the open sign was still on. Easy mistake, I guess.

Honest local mechanic. Owner talks with you before anything is done. Great prices Md exceptional…read moreservice for sure. Clean waiting room.

was charged $613 to replace valve cover gaskets picked up my vehicle vehicle still leaking after…read morepicking it up 2nd time was told "we can't help you anymore" so took it to the ford dealership they told me valve covers were still leaking and doesn't even look like they've been touched!!!! BEWARE!!!

Do not go!!!! I had them repair two of our vehicles. Neither one was repaired. I honestly think…read morethey charged us the money and never did anything to the car. When I went back to express my concern and have them look at it they refused and said it looked ok. Told me to return when the engine was 'doing it again'. I did. They would not come outside to look at the car and told me that they don't even do that specific repair. I lost over $500 on that 'repair'. Save your money and go somewhere else!!!!!