I mean, 5 stars is nothing to throw around, but I feel like it's necessary for an auto repair shop…read morebecause so many times people try and screw you over. Dane from Firestone knows a little bit about customer service. Long story short, he explained the problems with my car IN DETAIL and the cost associated with everything, before they ever started any repairs. He was very honest with me about what needed to be done for safety reasons and what could wait, and he was very patient when I asked him to explain things again. He's a guy that understands that when you ask someone to spend $700+ to fix their car, they will have questions and concerns. But then... he went a step above. He called me back and told me that SURPRISE! The repairs would cost LESS than what he quoted me on the phone. Less. Did you hear me? I said LESS. He could VERY easily had just charged me what he originally quoted, but he explained that they were able to refurbish a part that they were going to replace, and saved me about $130. How many times can you say that you went into a car repair expecting to spend a certain amount, and because of the skillfullness and kindness of the technician, they SAVED you money. That's what makes it a 5-star experience. He also honored a $50 off coupon that had expired. Top notch customer service. Very knowledgeable, very friendly. Will always take my car here, always.

They do good work they just tax on the parts they sell you. They don't use aftermarket parts you…read morepurchase only theirs because they are back by a "lifetime warranty". I got my TPMS valve stem replaced 1 for $148...But I got this lifetime wheel alignment for $200 so I guess it's worth it. They also do inspections for $50 so that's better than the dealership. The customer service is good they show me what it is, the price, the time it take to do it.

Awesome experience here with a quick oil change. I was really happy that I was able to stay in my…read morecar while the work was being performed. They allowed me to bring my own oil and filter (I am a Mobile1 snob) so I was happy to pay the $28 in labor for the service. Shop local!!! This is a locally owned husband and wife owned business working together to serve their community.

Oil changes in a jiffy! I needed an oil change and this place was recommended to me for a quick…read moreSaturday afternoon change. I pulled in and parked. Then noticed the car behind me pulled right behind between painted lines where the clerk came out and took the order curbside. 2 minutes later they had the cars pulled in and oil changes underway. I had just enough time to snap a few Yelp photos to post - seeing they had none - before they had my car ready. Prices were on par and even a little cheaper for my synthetic oil. I will definitely be back in the future, and would recommend for a quick, routine change!

Great service, great hospitality, honest men and quick service! Thanks guys!!…read more I'll be back soon to get my other car's oil changed. You guys rock!

I went in on my lunch to get an oil change and get my inspection done. There was a small wait when…read moreI arrived but it wasn't so bad. They have two lines for each service so you select where to start. I did the oil change first. Due to the type of car I have they had to check to make sure they had what I needed. I appreciate that. Some people will try to sell you other things. They weee able to get it changed out quickly then I shifted for the inspection. That was taken care of. I think I speak longer just speaking with staff at checkout which was a positive interaction. I will return based on service, speed, and thoroughness. The staff were friendly. Good location as well. You do have to make a U turn if coming from the opposite direction however. I did use my coupon for this which is one thing I like. Good value overall.

I was SUPER hesitant to give these guys a try because I have a BMW that is absolutely my baby. But…read moresince they're right around the corner and I kept getting their marketing mailers, I finally thought, "Okay... next time I need something done, I'm going to take the chance." Honestly, I was skeptical of all the glowing reviews... until I experienced it for myself. These guys were phenomenal from start to finish. The level of professionalism, hospitality, friendliness, and communication was beyond anything I've experienced at an automotive shop before. They were easy to reach whenever I had questions, kept me updated throughout the process, and genuinely made me feel like my car was in the best hands possible. My vehicle ended up needing to stay an extra day, and I needed to grab my child's car seat from the vehicle. Not only did they already have it waiting for me, but Chris actually met me at the door with it. That kind of customer service is rare these days, and it honestly meant a lot. Chris was an absolute delight to work with- he was knowledgeable, kind, patient (I am a redhead and you have to have patience with us!), and clearly someone who truly cares about customers and their vehicles. You can tell this shop takes pride in what they do and values building trust instead of just making a quick buck. The entire experience exceeded my expectations. The shop itself was clean, welcoming, and comfortable, and I left feeling completely confident in the work that was done. They have absolutely earned my trust, and I will continue bringing my BMW here without hesitation. If you're on the fence like I was, take the chance- you will not regret it. Highly recommend!

I came to TRC on a whim since Valvoline's system crashed for an inspection. They got me in and out…read morein no time and my experience was so lovely from the moment I arrived to the moment I left. Clean, efficient, and customer service A1! I will be sending my family and friends here!

Very nice owner and employees Does good work…read moreHas worked on my adopted moms vehicles for years and she is very satisfied with the results.

Always friendly and helpful. Very trustworthy. Due to work it is hard for me to make appointments…read morebut he and the team are always willing to work with me. Strongly recommended.

They use quality Aisin Toyota replacement parts for my Toyota Corolla. They also use the correct…read morepink coolant to refill my radiator for the water pump replacement. The only recommendation I have would be that they should break down the cost of parts, and labor seperately when they do a quote. There is also a seperate environmental fee for the service. They also left my car unsecured overnight with all of the doors in my car unsecured parked outside of the parking lot. Security should be important for all customers cars especially when they are park on the outside of the repair shop. They are busy so you will have to wait a few days for the repairs to be completed. The man I spoke to got upset on the phone when I asked him to break down the cost of parts and labor for the repair

I recently had to have an inspection done on my dad's GMC Canyon and I noticed that the brake…read morelights weren't working so I took it to Firestone in Belmont. They weren't able to fix the situation and they advised me to take the truck to a dealership or to an electrical mechanic. So I went to Victory Chevrolet in Mt. Holly and the service advisor told me that I shouldn't waste any money in the vehicle because it was old and smelled liked mold, mildew and had the worst water damage he's ever seen. Needless to say I was disheartened and didn't know what to do so I looked up mechanics in the Belmont and Mount Holly area. This is where I came across R&M Auto Center, their reviews were almost perfect so I called them up and the front desk was very helpful, professional and pleasant. She set up an appointment for me relatively soon. When I arrived, I spoke with Cameron and explained the situation in detail with the brake lights, the driver's window not going down and locks not working. He assured me that it would be taken care of. He also reiterated that the diagnostics fee was $103 and if they didn't resolve the issue in the first 45 or hour then there would be an additional charge for each additional hour. I left my vehicle overnight and when they call me back the next day, to let me know what the issue was, I was worried but Leslie explained that they found the issue and it was a simple fix for the brake lights. I was extremely happy about the price because I was thinking the worst. They finished my vehicle and did my inspection as well in a timely manner. When I picked up my vehicle I was surprised that the driver's window worked and the locks on the truck worked as well and yes the brake lights were fixed. They took care of everything and didn't try to exploit the situation. Overall, I would definitely recommend R & M Auto Center for your vehicle's repairs because they are truly honest, upfront and do great work on your vehicle for a very fair price.

Always great, honest service . The only issue is just getting an appointment because they stay so…read morebusy!

Editing this as the owner of Clements automotive In Belmont NC said, to my bad review , "we built a…read morereputation on honesty." but if you look at their website, you will see there are many people who are dissatisfied and he did not make good on my air-conditioning job as he stated in another review that he stands behind his work . He just basically said we don't have to worry about this one anymore. Bad attitude . Here's the absolute truth of what happened .. let me also add I am an exemplary citizen. I work as a F/A for American Airlines going on 30 years . A very fair person and do my best to treat everyone with respect and kindness every day. .. Took my Honda accord to get AC working. Blower worked fine but needed charged . When I picked it up, it seemed to still blow warm air but thought it needed a few minutes to get cool so I drove it home in about 4 minutes. Should have went right back but I honestly thought it needed a couple minutes to get cool and I was very close to my house. I parked the car . Then I Drove it THREE days later & it blew complete hot air . I told owner about it and he did nothing for me . (even though he states that they stand behind their work .) He said with an uncaring tone, "They can blow at any time. "Really? Drive the car home in a few minutes while it's already blowing warm air and three days later it doesn't work and it blew??? You think so? I paid several hundred dollars to have this fixed. I asked several people and they said you did something wrong. I asked several people and they said you should've made it right. I still have no air condition.. He messed up and did not take accountability and responsibility . I paid several hundred dollars. I don't even know what this dishonest person did for that much money. He certainly did not change the air cabin filter either.. I'll enclose a pic. I've been so angry. I'm only now posting about it , as I'm not a complainer but he totally ripped me off. I was going to get my oil changed there recently , but it did not sit right with me to go back and give them my business and then this all came to surface again . I could hear my dad in heaven, telling me not to go to that person . I decided to tell the truth online because it's 100% true no matter what he says . People know deep inside when they aren't doing you right . There's no way that air air-conditioning was fixed . He took my money. These people do not treat others fairly. You may get a good experience here and there, but he completely ripped me off and he knows it. Also, another huge thing, he did not lock my car when I left it there & a homeless person was in my car found rooting around on his security cameras. They called me. How horrible. Police were involved. They can't even lock people's cars at night??? His answering machine is very rude as well . He tells you not to keep calling back in a rude, impatient disgusted tone. Call and listen, Although he may change it . They did not do me any service whatsoever and stole my money by not fixing my air-conditioning. Who treats a client this way? I should have been more insistent because I know that I was correct and that he was wrong, but I left because I'm not a fighter, but guess what ??My anger and his disservice finally popped out and I'm tired of it sitting on it . So here is my response now. I got ripped off because he is dishonest and I'm patient and kind. He is dishonest. Sir, you will get yours in the end. Please stand for me and Go to J&J Auto on Beaty Dr. You'll be treated politely, better communication and better price. Everything I wrote is 100% true. If I were in court. I would raise my right hand and put my left hand on the Bible to what I just wrote. ( I just read a review from a few years ago . The owner responded and he said they stand behind everything they do, but he did not stand behind my air-conditioning job so he is a liar as well. ) He truly owes me an air-conditioning job.

Oil changes are totally over priced. Pay $100 bucks for an oil change that you can do yourself for…read more$40 and 30 mins. of your time.

BEST TAKE 5 oil change location in all of Charlotte. All of the staff are extremely friendly &…read moreprofessional , especially Rebecca! She single-handedly made my experience here very easy & convenient. Rebecca is extremely knowledgeable about all things automotive & knows exactly what she's doing! Genuinely grateful for her help...Highly recommend this location !

This is my go to when I need anything done to my fatboy fair prices with high quality work I've…read morebeen to a few other places around the area and Long John's is superior by far