Zero stars PLEASE DO NOT use this mechanic !! Larry came…read moreout to repair my son's VW Jetta. Initially, seemed like he did as he said because car was back running. However .... he charged near $750 to replace fuel pump & 02 sensor but refused to provide an invoice of any kind, receipt for parts or record of a diagnostic report we paid $50 for ,that fee was to go toward repair, but he never applied the fee to repair! Worst of all is .. this "new" fuel pump failed just a few months later! If it was actually replaced it would be under warranty. I reached out to him & recently (finally!) he provided some Amazon receipt ( with parts totaling $92 / he charged me almost $300 for ) BUT those parts do NOT match as a fit for my son's year and model Jetta .... nor does that "Amazon" misfit match up as the fuel pump that was just removed & replaced ( w legit receipts proof of w old part physically removed & new parts with receipts ).. this was done by another legit mechanic !!! Larry stated once he received wrong fitting fuel pump initially, but could not provide receipt for the correct parts being ordered/ received. ??? Asking a mechanic to provide an invoice & receipt was is reasonable & an expected request !! Larry acted like I was crazy & disrespectful to even ask ! Like what ???? We had problems over past few months , like mentioned above fuel pump then recently completely failed . Turns out after a proper licensed mechanic did real diagnostics they determined neither part we paid was ever actually EVER replaced ! He simply used relay to get failing pump to function short term ! Our latest legit mechanic can testify he recently removed ORIGINAL pump. We have now replaced both parts . Larry did not ,but charged us for these parts and labor. He also seems he caused more issues by messing with rigging relay ! Idk , but in a nutshell, Larry stopped replying to me , refused to provide receipts for any such fitting parts / warranties , diagnostic report ... just plain refused to provide any type of invoice or attempt to do anything to make this right at all. I gave him numerous chances to provide receipts & come out & rectify /repair. He stopped responding. I have reported him to BBB. Please don't let this happen to you!! It's costing us more money, time & headache :-0 Just another FYI, according to our legit mechanic Larry also overcharged for us what he didn't even do. Unbelievable !!

Couldn't have asked for better service. Extremely professional, friendly and quick. I needed brakes…read moredone in a hurry and he was at my house in less than an hour. How often do you find that kind of service? Never. Highly highly recommended. Thanks so much for helping me get back on the road.

As usual they had what i needed and the young lady who had family in auto repair knew products that…read moreshe knew they used. Very sharp and attentive. The customer service is great no matter if im in Seattle wa. South Carolina, or Denver Co. Its nice to find good service and products under one roof

The manager help me replace the battery in my key fob. I really appreciate his helpfulness. I plan…read moreto buy all my auto supplies here in the future. Id like to thank him for making the extra time to help me out.

Abdul was incredibly helpful, friendly, and professional. He took the time to make sure I had what…read moreI needed and made the whole experience easy and pleasant. Excellent customer service--thank you, Abdul!

the service is amazing! we had a car battery issue due to a mechanic using wrong parts and…read moreneglecting connection issues, and here they helped us find the issue and get us a new battery and parts. in under an hour everything is working just fine. i would highly recommend

Worse service department ever. Brent & Rick are the two God awful people there is. Management needs…read moreto come in and do some rearranging regarding personnel.

Chris at Keith Hawthorne was great! He took the time to listen to what I needed & what my budget…read morewas & found the perfect car for me! He made the process very smooth & easy, it was an overall great experience.

On June 3rd at approximately 5:40 PM, my girlfriend entered the NAPA auto parts store in Belmont…read morelocated on Franklin Blvd. She was second in line to a older fellow with an african american employee assisting behind the counter. The employee talked about "snakes" for approximately 10 minutes with the customer while my girlfriend waited behind this customer talking about snakes! Yes, 10 minutes! And, YES! Snakes, the reptiles! I entered the store to meet my girlfriend and the employee and customer were still talking about snakes! Finally, the customer left. I then asked this employee if they could check the codes on our engine check light. The employee, slowly laid his elbows on the counter, gazed at us, paused and then shook his head back and forth without saying a word. Then he said, "no, we do not provide that service." I simply walked out. Oh my gosh! He was so rude and disrespectful. I own and operate three businesses and this guy would be fired in a heart beat! Never will go back! And if you are reading this, there are too many other auto stores in and around Belmont with much helpful and professional employees. It's obvious, NAPA has lowered their standards on employees and stopped their training.

Bought a lot of stuff here through the years. Called to inquire about a battery and installation…read moreand they seemed really hestitant to do the job - kept giving excuses . I just went down the road to Advance and got friendly quick service at the pretty much the same price.

I needed some help with a car battery we had bought there and Jerry T. at the Belmont/Wilkinson…read moreBlvd. AutoZone was awesome! He not only helped me with replacing the battery (it was under warranty) but also ordered a few other items our car needed. They were delivered the next day, and he actually helped with installing them! A++ Customer Service above and beyond my expectations of what an employee would do. Definitely recommend this location and employee! Thanks!

B&W is honest and reliable! They always go out of their way to take care of customers. Highly…read morerecommend!

Was out of town visiting Belmont when my car would not start I contacted B&W tire…read moreI had the car towed they immediately diagnose the problem actually offer me a ride to my home 50 miles away repaired and had the car ready for pick up the following day... Can't say enough good about this company