You know when you move out of state or just another city, you have to find all new "go to" people…read moreyou can trust? Well moving across country is even harder! But I am here to tell you that I have done your homework, your price checks and knowledge of different products! I am a single mom, but also a business owner, which is a perfect combination when..let's face it ladies, tires are a man's world and trust becomes an issue. Well, I must tell the truth and know at 62 I am here to say the men at Discount tire are fantastic! I was immediately greeted by Joe and Kris. I have a challenging tire size because the back tires are wider and the tire size is 21. Not only did they find me my tires, their price was over $350 less than 3 other competitors! I was so thrilled that I also purchased new wheels! I was greeted with respect, knowledge and a willing to make me happy and leave smiling. I highly recommend Discount Tire of High Point 4025 Precision Way. And NO this is not an advertisement, just a mom who wants you to know my experience and my honesty of a great experience. Tell them Suzanne sent you!

My car needed new shoes, French shoes to be exact, and before there are tariffs on those shoes (or…read morenot, who knows, what day is it?) I decided to drop into my trusty reliable Discount Tire for a quote to action on in a few days. Turned out they could get me in and out within 45 minutes, so I just decided to go ahead and have the installation done. As usual, the customer service here was excellent. Tread depth on my current Yokohama tires was taken and confirmed, it was time for new tires. This time, because who knows how expensive tires will be in the next few years with all the nonsense, I decided to go with the most durable tires they had, so I got my first ever set of Michelin Defenders. The tech explained to me the difference between mileage rating, and actual real world miles that customers are getting. They even have their own data showing a range of what people have seen, and further break that down into a dollar cost per estimated miles rating. I love data, so this further helped sell me on the premium Michelin tires, which were expensive, but not THAT much more expensive than my usual Yokohama choices. Within 10 minutes my car was in the garage, and then 20-30 minutes later, I was on my way with that fresh tire smell. All installations are also balanced out, and the tech informed me they didn't see any kind of unusual wear on the other tires that would indicate my car is out of alignment, so he advised I could skip the alignment for now (not performed on site). I have purchased from Discount Tires my entire adult life, and see no reason to change that. Their price still beats pretty much anyone, and the service and warranty really does work here. Always highly recommend.

Ran over a bolt on a Sunday and they got me in and repaired tire quickly and courteously.read more

I wrote a review about my experience at this location, but the experience of getting Mavis to…read morereimburse me for damages was so frustrating that I feel the need to update and share the finer details. If you don't want to read on, the short version is this: Mavis negligently caused thousands in damage to my vehicle and tried every backhanded trick in the book to avoid paying out. 1. If you are not knowledgeable about cars, this store will attempt to upsell unnecessary work and convince you that it is essential. I came into this store looking for brake pads and was all-but-coerced into $1000 of work. Is that partially my fault for not seeking a second opinion? Sure. Does it change the fact that they ripped me off? No. 2. During my visit, Mavis took six hours to do a job that ordinarily requires two. 3. While doing this job (struts and shocks), Mavis mechanics negligently used improper tools and methods causing a great deal of damage to my vehicle. This was later confirmed by another store. 4. When returning my vehicle to me, it made a comically alarming noise from the area they repaired. I demanded a ride-along and they sent a front desk staff member who attempted to gaslight me into believing that the noise was to be expected. I demanded a second ride along with the mechanic who did the work. He lied directly to my face - knowing that he had broken parts in my vehicle - and doubled down on the car being perfectly fine. In fact, my steering assembly was not intact and it was extremely dangerous for me to drive that vehicle. 5. I took the vehicle directly to the local dealership who immediately found the damages. They could even identify the incorrect tool (pickle fork) that they had used to cause some of the damage. They promptly repaired my vehicle and gave me documentation to pass to Mavis. 6. I reached out to Mavis with the documentation and they promised to reach out after completing an investigation. I waited two weeks with no response before reaching out for an update. They claimed that the regional manager attempted to call me a few days afterward and had left a voicemail. I have no missed calls or voicemails for that date. I suspect that this was an attempt to stall past the dispute deadline for my credit card. 7. After getting in touch with the regional manager on a Wednesday, he took down my story and told me he would call me back at lunch or Thursday morning. He did neither. 8. I emailed customer service on Friday asking if he would be returning my call. They verified that they had just spoken to him and a call would be forthcoming. Never came. 9. I emailed them again the following Monday morning explaining that I was either going to get a call that day or escalate the matter. They emailed back the standard, lifeless "your concerns are being taken seriously" script and once again stated that the regional manager would call me. Never came. 10. End-of-Day Monday, I send another email asking if there would be a call and demanding a higher supervisor if not. They immediately had a customer service agent call me who explained that he had no update for me, but had simply been told to call and repeat the same lifeless script. 11. I demanded that the matter be escalated to the regional manager's supervisor. Magically, associates of the regional manager suddenly have time to reach out and discuss the matter. 12. I received a call from such an associate. I was promised that I could go to the Mavis store and be immediately reimbursed for the small portion of damage they agreed to make right. Naturally, all I had to do was wait for the agent to contact the store, confirm, and call back. Never came. 13. I received another call from a new agent who contradicted the previous fellow and insisted that I take a check and that stores never pay out directly. It took them a week to mail it out and another two to arrive. The time between Mavis destroying my steering assembly and them actually reimbursing me summed to over a month and a half. They managed to weasel out of paying for the most expensive damages and I don't have the resources for court, so I'm still down thousands of dollars from this nightmare. In conclusion, this shop upsold me on unnecessary work, knowingly damaged my vehicle, then tried to play every trick in the book to push me off and not correct their mistake. I spent a week without a working vehicle, emptied a large portion of my savings, and went through a great deal of stress to even get basic contact back from their customer service.

Used to be great. Has gone downhill in recent years. Had had…read moretwo vehicles where they kept the custom valve caps. Had two vehicles with leaking tires (not seated or valve issue) after buying new. Had one vehicle after service that had 3 of the 5 lugs on 2 of the wheels completely loose and could have caused a serious accident or damage. Thankfully was found after hearing a grinding sound before any thing really bad happened. Additionally, they tried to upsell services and said things were bad when they weren't. Will not be back and will be advising others to avoid.

I love this place. I've been coming here for close to 40 years. It's like CHEERS; everybody knows…read moreyour name. I always get great service, fair prices, and honest answers. If they tell me that I need to have something done, it's because I need it. Not because they want to charge me. They gave my children's cars top notch service. I never had to worry about safety when they were driving. And personal service. My minor kids could take their cars by for work and Dale, Danny, and their crew knew that I'd come by and pay them later. When my mom and sister were driving through High Point and had car trouble, they called High Point Tire. They helped them get a rental car so that they could continue their trip to the beach, and had their car ready when they returned. Best people ever!

Everything went well. They are a local shop that is great at what they do and treat you like a…read moreneighbor!

I've had my car serviced at many places over the years -- including the dealerships-- and I've…read moreoften walked out feeling pressured into services I didn't plan for. Last year I went in for a simple oil change and ended up with a year-long payment plan for 'required' items. Tires were pushed aside for other things they said were more urgent, and the whole experience felt like a sales pitch, not a service. Oak Hollow has been the complete opposite every single time. I've come here before for inspections, and they've always treated me with respect and clarity. This time, they passed my inspection but also took photos of my tires and explained what would likely come up next year. They printed three tire options without me asking and talked me through each one. What really stood out is that they recommended the lowest price option -- not because it was cheap, but because it made sense for my driving habits and the fact that my car has only reached about 40,000 miles in seven years. They didn't assume anything about me, didn't pressure me, and didn't try to upsell. There's a reason I'm willing to make an appointment and come back the next day, even though other inspection places are closer. Oak Hollow treats people right, and they've earned my loyalty.

Came in for a state inspection and oil change--service was fast and completed with professionalism…read more The last time I got a state inspection was at a different place and it took forever! My state inspection and oil change took about half the time. The two guys who worked on my car were friendly and helpful. I didn't feel like they were upselling me on things that I didn't need and felt appreciated that.

While others may have great experiences, my experience here at this company was horrible. I'm just…read moregoing to give a quick summary. I started out with great service, however, the sense of urgency was lacked with my experience. I am writing to formally report a deeply concerning experience I had at your business in Asheboro. On this afternoon. I was initially greeted with professionalism by staff members including a manager named Banks and another manager named Sean. Both individuals were courteous and informative and my early impression of the business was positive. However, the situation quickly deteriorated due to the conduct of an employee by the name of Olivia. While I was in line for for the services I experience an extended and unexplained delay of approximately 20 to 25 minutes, during which employees appeared disengaged and focused on casual conversations rather than assisting waiting customers. No communication or acknowledgment of the delay was provided. When I briefly left to explore other service options and later return, I was eventually directed to a service Bay where another technician whom name I cannot recall assisted me. This individual demonstrated professionalism, respect, and a strong work ethics throughout the whole process, even while working without adequate support. Unfortunately, Olivia's behavior escalated further during my services. She openly refused to assist with my vehicle, made dismissive and inappropriate comments within earshot and created a hostile and uncomfortable environment. At multiple points. She spoke negatively about me to her co-workers and demonstrate a lack of professionalism that is unacceptable in a customer service setting. I also perceive certain remarks as discriminatory in nature. After my service was completed, I attempted to address my concerns calmly. However, the situation escalated significantly when manager Banks became involved. Rather than de-escalating the issues he engaged in unprofessional and aggressive behavior, including the use of inappropriate language towards both myself and my niece who was on the phone during the interaction. His conduct included verbal insults and statement that could reasonably be interpreted as threatening. At this point, what began as a customer service concern became a highly distressing and computational situation. I ultimately left the premises feeling disrespected unsafe and extremely dissatisfied. I would like to you all the to know that the technician who service my vehicle as well as the other employee working at that time conducted themselves with professionalism and should be commended their behavior stood in shark contrast to that of Olivia and Banks. Due to this experience, I have reported the incident to my supervisors and sharing my concerns within my professional network as someone affiliated with a company that managed a large fleet of vehicles. I regret to inform you that this incident has significantly impacted my willingness to recommend or continue doing business with your organization. I respectfully request that this matter be reviewed thoroughly and that appropriate actions be taken to address the behavior of employees involved. I am available to provide any additional details if needed. I have also contacted corporate in detail the details in email. My niece will be sending the recording of it as well. Thank you for your time and attention to this matter.

As all ways! Excellent, trustworthy shop. Saved me a 1500 dollar repair, that was covered under a…read moreService Bulliton through the manufacturer.

Had my car towed to Moran for an alternator issue, and they were able to repair it in fewer days…read morethan expected. Working with Joann eased my anxiety on both the time turnaround and the expense. Wouldn't hesitate to have additional work done on my van.

I went in for an inspection a few months ago and they fought me because my truck was lifted and…read moredidn't want to use a floor jack to lift my truck because it wasn't worth the $13 the inspection cost. Finally got them to agree to do it and they said it would be about an hour. I said okay can I come back in an hour. They removed me from the list and when I came back in an hour they had me wait an additional 2.5 hours. Not very good communication of expectation there. More recently I dropped off two wheels to get new tires put on. They told me the tires would be delivered at 2:00/3:00 and they would put them on and call me back. I called around 4:45 just to check in as I was busy working and they said they were done. When I asked why they didn't call and let me know there was no answer. I needed these tires to do work of my own. In the two experiences I've had there the customer service and care seems extremely lacking. They may do good service but I won't be the one finding out.

So I sitting here at this business and one of the employees walks out to a customers truck and…read moretakes it upon himself to turn this customers truck off. Yes this truck was loud but he had no right to do that. Come to find out that he had two dogs in there, this is why he left it running. When the customers says something to him about it he becomes very aggressive to him and the other employees start running their mouths to him. Very unprofessional in this business for this. Liberty does not have a lot of places like this to go to but you can bet my family and friends will never spend another dime here. If this had been me the situation would have gone very bad for that employee. They received 1 star because you have to at least give one! This is a zero star review for their behavior to a paying customer.Do not go here for anything.

My mother's check engine light came on with a code related to the catalytic converter. They gave…read moreme a very reasonable estimate compared to other places I checked. I delivered her car early in the them morning and received a call back just after noon that the work was complete. The price came in less than the quote! Everyone at this shop was friendly and answered all my questions. Wonderful service experience! Definately will go back in the future.

My family has been going to conrads since the early 2000's. They have always been nothing but…read moresincere, genuine and kind. This is one of my favorite shops, and even though I may not live as close anymore. I still would bring my car here with no hesitation. I've even had my car towed 90+ miles to get it here over another random shop. They are a little lite on the counter which runs into some communication lapse occasionally but I want my car worked on well, not quick and rushed. They have never hesitated to bring out the malfunctioning part and walk me through how it failed in the system. They are also are never afraid to tell me I have a couple more miles to roll on and to just plan for my next visit. Honest and fair priced mechanics. Having a good mechanic is like a good Dr... vital! Thanks for always taking care of my family and friends! -AK