Friendly and efficient. Very satisfied. I will certainly come back and I give a high…read morerecommendation

Told me my serpentine belt was frayed and needed immediate attention. Also said my battery had one…read morecell dead and I was at risk of my car not starting at any moment. Took it to my mechanic and the battery health was 90% and 100% and they said the serpentine belt was in great condition. I'll never return to this place which is too bad because it's convenient but I can't trust them.

Came just before a snowstorm started and they let me stay in my car for the oil change!! So…read morethankful for that; the staff was very kind and helpful and we were out quickly. Always check their website for coupons!

Great people! Knowledgeable, and efficient! Recommended what my car needed. I will return to this…read morelocation. Thank you

Overall: Excellent service and not pushy with reasonable prices…read more Service: 5 stars. They are always friendly and patient to explain the service. They have told us we had additional time to wait before repairs, so they are not pushy. Prices: 4 stars. They have lots of coupons via email, so you should get at least 10% off. Cheaper than a dealer. Appearance: 3 stars. The waiting room is fairly basic, but they do have free popcorn, soda, water, and coffee.

Had an appointment for Friday morning. Explained that the issue would only happen at highway…read morespeeds. End of the day they call me saying they could not find any problem and would try again next morning. No calls, so I called back and asked if they could hear anything. Answer was no. Then I asked if they drove the car in the highway or just on the streets. They did not take it to the highway. The guy said would do it and call me back. Never called back before they closed on Saturday. Monday morning I called again to see what the status was. The guy said they would take it to the highway to check and call me back. Several hours later they called and said they were busy with other vehicles and could not check my car yet. Kept my car for three full days to basically do NOTHING. Obviously they are not very professional. Take your business somewhere else.

Outstanding communication, competitive pricing and superb workmanship and fast turnaround time!…read more Brandon is outstanding. Highly recommend

Couldn't be happier with the level of customer service and the actual work done on my vehicle…read more They do a tremendous job of keeping you up to date on the work being done. They also go above and beyond with the warranty company to make sure everything was taken care of. Thank you!

Very responsive and communicated with us throughout the process. They were also more competitive…read morethan the dealership! Got new struts in just one day.

My car stalled right in front of City Tire and these guys couldn't have been more helpful. They…read moredropped what they were doing to give me a jump and when that didn't work, helped me figure out the next step. They ran a complimentary diagnostic and were honest that the issues were beyond what they could do there (turned out to be a blown engine that was beyond repair) so helped me get a tow. Couldn't have been nicer or more honest. Thank you, City Tire!

Brett the manager and all the guys and gals working there are awesome. Always very helpful,…read morestraight forward no B.S. Great prices, service and quality. I take all my cars here. As I write this I'm getting and oil change and A/C recharge. Would highly recommend this location to anyone and everyone!

I've gone to this place for my last two oil changes. I paid for an oil change WITH tire rotation…read more Each time they have tried to upsell tires to me and I've respectfully declined because I knew they were not necessary at the time. Each time they seemed pretty offended that I declined their upsell (I'm not a car expert but I am aware of the general basics of car care). However I recently found out they in fact DID not rotate my tires and never even touched them. I now have an extremely worn tire due to their lack of professionalism and honesty. This is completely unsafe and I do NOT recommend this location nor company. I chose this place initially out of convenience of being closer to my home however I will be trusting my services to the dealership. And I especially don't appreciate preying on women when it comes to vehicles.

I've taken both my cars to Lee's for the past year and it is my new go to for quality auto…read moremaintenance and repair in Twinsburg. I have always found their customer service to be straightforward with multiple options to fit your budget. With other places I've always felt taken advantage of because of the 'nickel and dime' approach to diagnosis and repair. With Lee's they focus more on making a diagnosis and giving you multiple options to address the problem. I have even had times when Lee's Automotive checked an issue, found the issue to be nothing to worry about and charged me nothing!! A family business that's absolutely refreshing. Wholeheartedly recommend them for your auto repair and maintenance needs.

Lee's Automative has earned my business from the first time I walked in. Personable, knowledgeable…read moreand experienced describe this local business in Twinsburg, OH! Do yourself and your car a favor and try Lee's!

You know when you need an oil change and the indicator starts flashing on the dashboard? Literally…read moreit is yelling at you "YOU ARE PAST DUE!" Well that is where I was at yesterday on my way home from work when I figured I better take care of it because I need my car to get to work. I pass by here on my way home and this is where I went last time as well. I pulled in a little before 6 and waited just a couple of minutes for Zack to guide me into the bay. He was finishing up on another car and then came over to me. I gave him my little sticker and he got to work. He did a couple of things and then he and the other worker were bantering back and forth (sorry don't know his name) and then Zack said let's see how fast I can get you done! He was literally done in like 11 minutes (I know because I timed him!). I was in and out of there in no time! Great work and friendly workers...what more could you want!? Keep up the good work Zack!

Stripped my wifes oil plug (using a Dewalt impact) and when they pulled it out knowing it was…read moreleaking and stripped ( and the manager told the tech to push out), they blew the engine. Now the representative from the "third party" (which is Take-5) is "trying to get our claim denied" put that way in the email sent to us. Our representative laughed at us and said "You aren't going to see any paperwork from us". I said you are third party so everything should be shared... she laughed at us again. The shop Take-5 towed it to, told the representative in front of us "it was 100% their fault" The Tech also overcharged us and told us he would refund us 100%. Havent seen the refund and waiting to hear back after a month it is denied since our representative is trying to make that happen. When I pulled up the Tech was yelling back and forth with the customer in the other bay. Talking to and discussing options of a class action lawsuit for the amount of issues they wont accept responsibility for and the issues they are causing. The tow truck driver said on average they remove 6 to 12 vehicles they screw up a week. That is 1 tow company at 1 store. They dont want to take responsibility and have rude people laughing at your misfortune lets do the same, more info to come.

I called them to have my car towed when my car wouldn't start and AAA couldn't jump it. I believe I…read moregot an answer right away when I called. They were good about it. I told them I was looking for a locally owned garage instead of the national brand I was using. I also said I really needed my car back in a hurry to pick some stuff up. The car was on a trickle charger for a few days. I talked to Matt originally, I believe. The next morning they determined that the starter put in over the summer was bad; the oil drip pan was leaking; bad tie rod; struts need replaced. I agree, all good. I asked for the starter to be replaced along with the drip pan. I was good with the estimates for these, thinking these could be done quickly. We set that up. I forgot to ask how long that would take. I called 5-6 times over the course of the day and no one answered the phone. I think after about 30 rings it finally bounced to a voicemail for a different phone #. They finally called me around 4:00 pm. I told them I needed to know when my car would be ready and they never answered the phone. He was dismissive, which made me more frustrated, AND he was not grasping that I was getting more pissed as the convo went on. Apparently this was a different fella (Chad, I think?) He tells me it was the starter and he replaced it. He would work on the tie rod and the oil pan tomorrow. I told him I never asked them to replace the tie rod. He said he couldn't tell me how long I had on the rod so he was going to replace it. I told him I needed my car to pick some stuff up and would make other arrangements for the tie rod. I already told Matt this. Someone said they would work on the pan the first thing in the morning. I believe they did work on it first thing. Chad(?) picked me up. I was in a good mood, chatting, joking. By the end of the day I was screaming at Matt in my driveway. As I write this, I want to strangle them. I'm sure neither one can figure out why, even after reading this. They will both scratch their heads and blame their victim. Absolutely no self awareness what-so-ever between the two of them. I got my car home. I went to make my pickup over in Macedonia ( approx. 5 miles round trip). The car wouldn't start. I called 2-3 times before I got an answer. My previous frustration of their inaccessibility returned. I became anxious. When I explained what was going on, they were incredulous that I would have a 2nd bad starter. They would get a truck out asap to take care of it. Great. I asked if they had a loaner car I could use briefly for my pickup. I was not mad about the starter. I know shit happens. Matt said he would need my insurance card. I said I didn't have insurance right now because I don't go to many places these days. [I'm converting my house into a bed-&-breakfast.] Matt said he couldn't loan me a car for the pickup I desperately needed because I didn't have an insurance card. He was afraid of something happening and getting sued. Seriously. For a 5-mile local round trip. I asked what the odds were that he would end up in a lawsuit as a result of helping me. He said "probably low" but I was asking them to break a long-time procedure. I could visualize them clutching their pearls. Drama much, boys? I was fuming at his point but just let it go. I let the tow truck driver have it and asked him to pass it on. When my car was finished, Chad(?) called me to tell me it was finished and he started it 20 times to make sure it was good. In that call, I asked him if he needed the starter to be functional in order to replace the oil pan. He said "no." He proudly told me he wanted to wait to make sure the starter was the problem before doing anything else. I tried to get him to understand I told them many times I needed my car. I stopped the convo when he started changing his story. They dismissed me, a potential loyal customer, and treated me like I was a problem for them. The two of them dropped my car off because I told them I was never setting foot in that business again. When Matt handed me my key, his lips were puckered up like a sphincter. I congratulated him on saving his business from ruin. This is when I began screaming at him to get through to him that I was a human being. He didn't take me seriously until I told him that the half-million dollar property he was standing on was partially a result of my pre-covid career as an international business consultant for retail. All of the sudden I got some respect from this guy. I made sure he understood that this was not about a car, this was about a shitty experience pretty much from the get. These guys are not problem solvers. They are too self-absorbed and have no self-awareness. I will never go back and I will never recommend it. I'm going to Boyce over in Sagamore. They actually helped me out without a shit-ton of drama this past summer.

1st time at the shop and I am new in the area. The store was…read morerecommended to me by the discount tires shop I went earlier in the year. Do not base your judgment on the outside and inside look of the shop, as it looks a little old. The people is just super friendly and really want to help you. I just went in for a alignment check. The test was free and they even took me early. I was out in 30 minutes. They have coffee, Internet and all that available when you wait. I was not disappointed with my appointment and the other customers that were there at the same time didn't look either.

WHY am I waiting this long for a simple air check?! Not one greeting, not one acknowledgment --…read morejust ignored. This kind of service is completely unacceptable! Every company should have someone dedicated to this area, yet here I am STILL waiting. The service is terrible, and I will not be coming back.

I had a flat tire that had been previously patched by a different shop. Shane H set me up with new…read morewheels and tires to replace my old and corroded set at the last minute before the Fourth of July holiday. Miracle workers!