Had another vehicle failure Friday around 4 pm when most businesses begin shutting down for the…read moreweekend. I backed part way into a parking slot when the transmission linkage broke. I called VIP Brewer and was told I could tow it there but the earliest it would be looked at would be Monday by one of the specialists. Our favorite specialist 'Wes the Wizard' would be off untiI Tuesday. I rode with the tow to VIP and waited for a ride home. Saturday morning Paul at VIP called to say that Wes was working and repaired the transmission linkage even better than the dealership could've done! No surprises there! What an incredible Wizard and support team! Thanks VIP of Brewer,Maine!

Logan was very attentive, kind, and helpful. His service was quick and effective. Thank you so much!read more

I can't say enough good things about Sullivan's in Brewer. I had been to Sullivan's in Falmouth…read moreand did not like them at all, so it was a nice change to get top notch service. They are fast, friendly and take time to go over everything with you at Brewer. They even took time weeks later to check the pressure and all when the car read that the pressure was wonky, free of charge and with a reassuring attitude--and this was from the youngest member of the team. It was a great experience all around and I have no qualms about recommending them.

We made our appointment online for 4 new tires, and while I was a little concerned about not…read morecontacting the store directly, the online event worked seamlessly. We were in and out in 3 hours, with a very nice waiting room. A courtesy van was available, but we moseyed across the street to Marden's, then had lunch next door and called it good. The service folk were friendly, professional and helpful with the online rebate forms.

Good price and saved me a lot of time. Maybe 10 minutes wait, 10 minutes for service.read more

they gave me a dirty filter, told me I was all set on my fluids and drove out with no wiper fluid…read moreor coolant... NOT IMPRESSED. WILL NOT BE GOING BACK. I doubt he even checked my fluids he just lied and said he did... charged me 50 bucks for 9.00 dollar wipers .. 100 dollars later im surprised he even put oil in my car..

Able to make an appointment and they kept to that time. Free inspection is a nice option. Was there…read morefor inspection and oil change. Nothing listed as to oil change price but ended up being 70. This is more than double nearby options. Asked for a service breakdown with a cost like that. Service counter stated they don't give that for oil changes and the only receipt you get is the nondescript one that comes from the credit card machine. Have other work to do but can't consider them with pricing and business practice like that.

These guys are amazing. I came in for an inspection and they took care of me quickly and politely…read more Also randomly had a replacement for my missing spare tire. I have a wrangler- these are Jeep guys, if you have a Jeep I wouldn't take it anywhere else in the greater Bangor area!!!

After one pretty poor experience, and one marginal experience, I decided to give VIP another…read moreanother chance. I'm not sure why, but they get one star for being consistent. One tech told me I needed a new engine since my oil was so dirty - apparently he had never seen a diesel engine in a passenger car (diesel oil turns black immediately), another spilled oil all over the underbody splash shield and didn't bother to clean it up, leaving a mess on the driveway. The third strike was refusing to use the manufacturer required oil, because, well who knows.

STAY AWAY FROM THIS CORPORATE GREED!!! I went there out of necessity, and I was FLEECED! I needed…read moreONE brake caliper replaced due to early onset lockup, and was charged $668.98! I am a mechanic by trade, and KNOW what parts cost. From my math, there was a 100%markup on parts, and the Service Writer called me and made me to think the front end of my vehicle was about to fall out. Wanted to replace all the brake hoses, rotors, and brake pads, to the tune of $1,100.00. I instructed them to simply replace the seizing the caliper, and the brake pads on that caliper, which he said were "completely cracked in half" due to the heat, which I doubt due to the short distance I drove after determining the problem. So when I came to pickup the vehicle, I went over the bill with the service Writer, and had him explain each of the charges line by line from his computer. He seemed reluctant to print me my copy first, which after going over my own after picking up the vehicle REALLY PISSED ME OFF! WHAT THE HELL is a "Preventive Maintenance Labor" for $73.00? I was charged 1/2 hour labor to replace the one side of brake pads, which is simply removing them from the defective brake caliper to the new one. So with a $154.00 per hour labor rate, they screwed me $77.00 for that. They bled one brake caliper, but charged me $154.00, the same price as bleeding all 4, and $55.00 for brake fluid, which was probably one cup to replace. In my professional opinion, this was a $300.00 job, at best. I REALLY feel sorry for people who have no mechanic knowledge spending EVEN MORE money, when they call you and scare you into believing their BS assertions of your vehicles issues. I will NEVER come back to this sham business again!

I've used Tire Warehouse in Brewer for many years. From the first time they saved me money on snow…read moretires, and the time they corrected another dealership's mistakes, and the alignment yesterday, they have been courteous, hard working and professional. Other tire shops have "bait & switched" by having tires listed on their website that they do not stock. Another local place that pushes repair services when all you needed is tires. I recommend TW over any others in the area.

Awesome staff! polite, professional. I booked in, the tires were brought in without advance…read morepayment! No mistakes. Everything was on schedule. Great pricing. Highly recommended!

Weil in Ellsworth visiting family, the oil light on my car came on even though I was nowhere near…read moreneeding an oil change. I pulled into Root One Oil and Lube, and they took great care of me. Rebecca and the team checked the oil, topped me off, and made sure I had no leaks. They also filled my washer fluid. When I gave her my credit card, she said "no need - we just try to help people out". It was so nice of them. I highly recommend this business!

On New Year's Eve, I called Route One to help me out with an oil filter issue. They were the third…read moreplace I called that night and I didn't expect them to be open either but John said, When can you get here? and I booked it into town. As I had just changed the oil myself and didn't want to replace it, they were happy to just do the filter for me. I expected to get charged for a full oil change but instead they didn't want to charge me anything. When you encounter such decent people, you want to give 'em a big hug and your next-born son - because it is such a rarity. This is not a franchise but a stand-alone family business and everyone who needs an oil change should go there. Finest kind.

Needing an oil change in the kid mobile (2018 Honda Odyssey) and being new to the Maine area,…read moredecided to go to yelp to see what help I could get on my question, where can I get an oil change... yelp failed me as there were very little reviews.. so I was in my own. The place was near my kids preschool so I decided to give it a shot Honestly, the place looks dingy and I was very tempted to drive on by, glad I didn't. The guys working there know there stuff and are very quick to get you in and out. The place is no frills which allows them to keep the cost down, I really don't need a free cheap coffee that jacks up the price of my oil change $40. Very impressed and as of know found my spot for an oil change.

This place is incredibly well-managed. There was a long line but it moved quickly. When we were in…read morethe garage, the vocal communication was incredible to hear. I felt like I was watching a training video. I can't remember the last time I was at a business that was very busy and had such a positive vibe to it- everyone seemed to love their job, no one seemed miserable even though it was 10 degrees. I am definitely coming back here.

Called and made an appointment for tires. Was given an appointment and told they had the tires in…read morestock. Went to the appointment and they only had three tires to fit my vehicle. Was informed after they started the work. Have to go back for fourth tire. Hope they inventory before they start work in the future. Time is money.

Great place to do business with. The work is really good…read more Expect to make an appointment 2 weeks in advance.