Sometime in April I visit your office in Watsonville (Wallace Memorial) to check out headstones. I found your business online and called to verify address and business hour. Stephanie pick up the phone and her attitude was dry, unfriendly as if I interrupted her day. It was a Wednesday (not sure of date) I stop by your business after 3pm. Upon entering your business, Stephanie came out of the office and greeted me with a dry, unfriendly, upset and said hi, can I help you.
I advise Stephanie that I wanted to look at headstones, color and design for ideas. Stephanie asked if I knew or had rules from the cemetery. Stephanie's tone of voice was ugly attitude and she raised her voice. (totally unprofessional) I reply no. Once again I stated that I was looking at headstones, color and design for ideas. Stephanie asked which cemetery. (once again stephanie's tone of voice was loud, unfriendly, with an attitude and unprofessional) I couldn't remember the name of the cemetery so I gave her the address of the cemetery. Stephanie reply I don't know them by address. (once again stephanie's tone of voice was loud, unfriendly, with an attitude and unprofessional) I then looked at her and said that I would go elsewhere.
Stephanie reply "well you have a nice day. I am not root just trying to help you"
I replied you should try to have a nice day.
Stephanie replied I always do.
About 15 minutes I called Wallace office in Watsonville, spoke with Stephanie and asked for name and phone number of owner. Stephanie provided information. Owner Spencer and phone number in Salinas office.
I called and spoke with Spencer and explain situation. Spencer was surprise of stephanie's attitude and apologies. Spencer states that perhaps Stephanie was having a bad day and had never heard any complaints. I replied, stephanie's problems are not mine and perhaps other clients just did not want to bother to complaint. Also explain to Spencer, what I was not excepting for Stephanie to pay for the headstone. Stephanie's demeanor is unforgivable, unnecessary and totally unprofessional. Spencer suggested I visit his business in Salinas.
Our hearts are shattered after losing a love one. Wallace Memorial business is not a place where people should be attacked verbally by Stephanie or any other staff member.
Just want to inform you that my family and I decided not to use your services. I understand that one consumer is not is going to hurt your business. But I have shared my experience with friends and hope that they don't use your services.
Carmela read more