My budget for cars and car repairs is very limited, so I was discouraged back in October 2025 when my excellent local repair garage declined to take on a diagnostic and repair deep behind the dash of my trusty 2014 Impala. He suggested a dealer would be better equipped to handle dash-related work. I dropped by the smaller of two Chevy dealerships near me, Walier Chevrolet in NH. The more senior of the gents at the service dept office right away knew my car's issue - disabled climate controls characterized by minutes of a loud drumbeat banging behind the dash whenever a door opened or the heat or A/C setting was changed. I was given a wide ranging cost estimate with my appointment for dropping off the car. To my relief, Walier was agreeable to letting me limit what I'd be able to spend if the problem turned out to be a worse case.
The result: They had the car for 1 overnight (to obtain the needed parts) and they performed a perfect repair. The work was completed on schedule at a cost within my dollar limit.
When dropping off the car I had the opportunity to meet Mr. Walier, the founder and patriarch of the dealership. He took time out of his busy day to give me a lift home - unexpected, but very appreciated!
As a small business owner, I value small businesses. In contrast to larger car dealers with many locations, Walier is human-size dealership with a very nice team. My pleasant, down to earth customer experience was very positive and something other businesses can learn from. Next time I need another vehicle, I'll return to Walier! read more