This pharmacy is ridiculously incompetent. On Friday I called the phone number ON MY PRESCRIPTION BOTTLE to request a refill and the computer told me it would be ready for pickup the following Monday after 11:00AM. I went in on Tuesday to pick it up and after standing in line for 15 minutes because there was only one person working the register, the technician told me it "wasn't ready yet" and they needed another thirty minutes to get it ready. I said what do you mean, 30 minutes? I ordered a refill on the computer line and it told me I could pick it up on Monday after 11. She said, "Well, that's the automated system. We'll get it started and it'll take 30 minutes to get it ready and you can wait for it." I said "What do I have to do to get a refill if calling the automated line doesn't do it? Do I have to come in here and ask an actual person for a refill in order to actually get a refill? What's the purpose of having a phone number to call to get a refill if that's the case?" She was not able to process what I was saying. She kept saying "It'll take 30 minutes and you can just wait for it." I said to forget it, this is ridiculous and I turned away to go and she tossed out a snotty "Have a nice daaay" as I was walking away and it made me so mad I got the manager involved. She was all "It's our fault, we're trying to catch up since Rite Aid closed, we're short-handed because no one wants to come and work for us because we're not offering enough pay, when you call the automated line you're the last in a line of 800 people then when you come to pick up your prescription we move you to the front of the line and fill it." Okay, so you're not really "working" on my refill and you need another 30 minutes to finish it up, you're actually waiting until I come in to pick it up to start it. I asked her the same question I asked the technician, if calling the automated line is pointless, what do I have to do to get a refill? Actually walk in to the pharmacy and request it from a person, at which time you will start working on it? She went back to the pharmacy and went behind the counter to fill the pill bottle and brought it to the cash register. As I was paying for it, she told me that since I was so unhappy with them this would be the last refill they would fill for me, like I hadn't already figured that out for myself. As I was driving home I got a text from Walgreens telling me my refill was ready to be picked up, good grief. They'll be going the way of Rite Aid any day now. read more