If I could give 0 stars I would. I use to live in Troy years ago when my husband was stationed in the area. Very nice neighborhood and kind neighbors. We now live in Chicago, but every time we drive pass Troy, we like to stop by and reminisce on old times. But now I'll pass by and remember the kind of treatment I received. This review is not for the store, it's a review for the pharmacists! You go to this people to kindly help you, hear you out, and to try and understand your needs, etc. I work in healthcare, and I understand that we get all kind of patients, but no matter what the situation, customer service matters! This is by far the worst customer service I've had at a Walgreens drive thru ever! The pharmacist were very rude, impatient and no sympathy for people. I literally left there in tears. I felt rushed and unheard! It saddened me that my daughter had to witness that. I was a customer that day, with a valid military insurance! A spouse of a active military member, serving your country! And because they couldn't figure out why my insurance wasn't showing active, but my daughters was; I was dismissed and told that I was holding the line and that the other customers behind me needed to be seen! I even had them talk to my insurance and they confirmed my active insurance, and told them that it must be a glitch on their system. But no, that wasn't enough! Instead I was shown that a brown skinned woman with a mixed child, weren't important enough that day. If you're going to work in the healthcare industry, please have the patience to deal with all kind of people, you don't know what people are going through or dealing with, you should never make someone feel like they are less important!! I called the store that day, and spoke to the store manager who kindly apologized for their actions. But it's something that I won't forget. Again, this is a review for the pharmacy, not the whole store. read more
