The pharmacy service at this location sucks to high hell!!! I drove up to the drive through window to pick up a prescription before traveling out of town. There were three cars ahead of me, so my wait time was quite lengthy. The first car drove off within a couple of minutes literally.
It was a sunny day out so it was easy to observe the presence of persons in the cars ahead. Three blonde heads in the driver seats of those cars. One long haired, one short and one Was an older male. I could see their hands and arms as they reached for their bags at the window...all white (Caucasian) people. As I counted them off and watched the clock, and the cars roll up behind me. 43 minutes roll pass and I was still waiting but next.
Now it should be said that I put in for my script the night before online and this was mid day... between 1-2pm. I get to the window and there is young black male at the window. I give him my name. He says, ma'am we don't have that script. I explained the script was submitted online. He speaks with a white male first. They can't figure it. They call to a young white woman. She tinkers around, looks out the window at me, walks away and then talks to the young man from out of view and tells him to send me to drive around, the wait will be 45 minutes. I explained my wait has already been over 45 minutes and that was the whole point of submitting the script online. He tells her and she says she doesn't care she's not filling the order, and that I need to get out of line. I ask for a manger. Apparently she is the manager on duty and she refuses to come to the window.
So...I sat there in my car for several minutes looking at this boy who looks like a deer in headlights. The manager never comes over. They don't fill the script but I don't drive around because I sat in line for an extended period waiting for two cars to get their scripts...those drivers weren't asked to pull around and wait. I don't even want to put words to why things were different for me. But clearly, They weren't ready for any of us but I was the only one they asked to get out of line and come back around and wait some more. I pulled out slowly, and begrudgingly debating if I should go in. As I watched the next car come to a stop and wait. I knew it was time for me to drive away. I didn't get that script. I never got that script. I'd rather deal with the discomfort of my ailment than to be treated that way. I'll die with dignity before I live second class.
I felt like I'd stepped back into the 50's. My outrage was unmeasured this day and I have not returned to this location. I imagine this was their objective. But money is green, it'll spend everywhere...I just won't spend mine there. I actually considered moving all of my scripts from Walgreens, but I've been a faithful customer for many many years and I know the Corp offers better at other locations.
I had to cool off to write this because every time I recalled this incident I was brought to tears. The message of how unimportant I was to the staff at this location was an overwhelming offense. Too bad it's the closest store to our new home but I won't be returning. However, I will make note of pharmacies between me and the next Walgreens. I may not be given to just keep driving to get to Walgreens anymore. read more
