The 4 stars are all for Hazel! I haven't worn makeup in years, but today I needed to pick up some powder. Hazel in the makeup department was incredibly helpful! She recommended a new product from Covergirl and even took the time to help me find the perfect shade. She also shared a few helpful makeup tips, which I really appreciated. As I was heading toward the other registers, she offered to ring me up at her own register so I wouldn't have to wait in line. Great service with a personal touch, thank you, Hazel! read more

Walgreens - Waited over 30 mins then hung up. - Drugstores Near Me - South San Francisco, California

Zero stars. Honestly. Drive to westborough and don't even think twice. The alarm for photo counter has gone off for the last 10 minutes and at least 2 other staff have walked into the back a few area. Pharmacy techs probably aren't trained but still, you can at least bring to attention that there's a line building to someone who can help. Then again, it's easier to stare at your phone and just walk past us too. Now, one of the staff left the register, looked at the queue, and noped to go somewhere else. I've never regretted messing up my pickup location more than right now. Oh great. Staff came and told me I'm in the wrong line when "online pickup" is LITERALLY hanging over the photo counter. Awful. read more

Terrible service. Couldn't get pain meds prescription filled after two surgeries. Just problems. Not willing to contact doctors.

I wish zero stars was an option. I would never use this pharmacy. Do yourself a favor and go to westborough. They are horrible. They don't give you accurate information, they withhold information that could be used to solve your own issue, even other Walgreens pharmacys have wondered what is wrong with the when I say they told me to call them to ask about availability. They are a mess. read more

I will never order items to this pharmacy again. The drive through was packed so I went inside the store. Big mistake, there was one person helping people and everyone had a special circumstance. I was four people back in line and waited at least 45 min. When I got to the front, they didn't have the two most important items in stock and referred me to Westborough. Instead, I asked them to fax my kid's order to the pharmacy closer to my house (they picked up the phone immediately and confirmed items were in stock). Walgreens refused to fax it without a request from the other pharmacy. The other pharmacy faxed the order twice and was on hold for 120min with Walgreens trying to get the order moved, they also called me at closing to follow up, concerned that I want going to get the medication. I called Walgreens during this 3 hour window as well and waited on hold until their system hung up on me. The order was never sent, I had to go to Westborough later in the evening. Additionally, they wouldn't give me the partial order without a consult. The lady left while I was on the phone trying to move the remaining items on the order and then they gave to order to me anyway without a consult. read more

The pharmacy here is impossible! It doesn't seem to be linked to the app very well. I get reminders to pick up and the prescription isn't ready. I get notifications to call the pharmacy to discuss an issue and NO ONE answers the phone. They close early randomly so no one is able to pick up prescriptions. One of my prescriptions was marked as no longer available when it was a regular prescription. They had to wait for the pharmacist to unlock it. It took a week for the pharmacist to do it and then when I went to pick it up, the pharmacist had a block on it so it took three more days, and I got a notification that they were going to put it back since I hadn't picked it up on time! Excuse me? I went three different times to pick it up and you wouldn't give it to me! They did not add staff when they took over Savon/Lucky pharmacy, so they more than doubled their clientele without adding staff to their already short staffed pharmacy. The lines are crazy, especially since no one seems to be able to get all of their prescriptions sorted out in one trip. Multiple trips are always needed. read more

wallgreens ecr..pills will be in today... for a week now.. NOW I HAVE NO PILLS .. still waiting for this terrible place to get their stuff together.. do yourself a favor .. go elsewhere. If you need a prescription filled.... read more

Came here to get a refill of some supplements and sadly they were out of what I needed even though it was early in the morning. I was able to get a substitute though to tide me over in the meantime. read more

The pharmacy staff often asks customers to come back without clear communication or urgency, as if our time doesn't matter. Respect goes both ways patients deserve better. The ones with blue vest are unprofessional. read more

attention: district managers beyond unbelievable walgreens!!!! if i can give a zero star i would! our first time to this location rude as hell! as of today 4/3/25, me and my 3 girls take note the eldest is 17, while i was waiting at the pharmacy and it's all the way at the back. my 17 bought a fake nail glue on and it's locked she called someone to open it and this person who helped her was nice the other one old lady with dark hair and eyeglasses was tell the other employee why did you give it to her she has to pay for that, so my daughter with her 2 other siblings waiting in line to pay told her in a rude voice "are you gonna pay for that?!" repeated it 2x you have to pay now! my daughter felt harassed and her tone felt accused that my daughter will steal the item... so we talked to the manager the manager apologized for her. but i have to confront that woman to fixed her attitude especially not all teenagers that will go to walgreens will steal. i used to work at walgreens in millbrae 18 years ago, but i never treated all the kids like that even though we see it everyday. train your people better will never ever go back to this location again! read more

Walgreens - To show people who is the RUDEST CASHIER THEY HAVE - Drugstores Near Me - South San Francisco, California

This walgreen suck.... I use the call button at the photography section waiting for a sales rep to come by and it took them 25 mins to come and help me. Second of all, I bought 4 orders of photos for myself and the rep gave me someone else's order so basically in short, I received someone else's photo printed copies photos. I tried to return without a receipt, the sales rep wouldn't accept it. I told them I don't have a receipt and there's no use for this garbage if I were to keep it. I tried to return someone else's photo order to exchange for mine and the women said no! She told me to come back on a Monday when the manager is here,I went on a Saturday. How inconvenient. I paid 60 dollars for someone else's photos .. yes I should have checked but the sales rep who handed me should of made sure as well. I did not like how they did not accept my order at that time. All of them were not helpful when in fact I bought someone's photos there at this location. I didn't like how they operate. Everything was just very bad inefficient. No customer service whatsoever at all. I understand why this place has 1 and half star on yelp prior to my rating. This is a one star for me and this location deserves it. read more

Customer service checked out of here. Got notified that my envelopes were ready for pickup... Got there and they said their machine is broken. They were trying to work on it for a little over an hour, just to be told their machine doesn't work. I understand that there are issues at times, but there was no concern toward not completing a task for customers, just a simple "or machine is broken, we couldn't make them" after over an hour waiting. I appreciate them trying, but their dismissiveness after a customer being patient with them wasn't needed. read more

Worst Walgreens on the peninsula. Everyone barely speaks English and will make you wait over an hour just to tell you that they don't have your medication in stock. DO NOT transfer your medications here ESPECIALLY if you are used to the customer service Rite Aid used to provide. I can not stress enough how garbage the pharmacists here are. They can't answer questions and won't fill a prescription sent by your doctor unless you call them or show up in person even though they have had it in their system for 8 hours. Awful, just awful. Close this store or fire 90% of the pharmacy staff. read more

Definitely the first and last time I'll be getting a prescription sent here. The first time I went to go pick up my prescription, it had been 5 days since the order had been placed and it was still not ready for pickup after I stood in line for TWENTY MINUTES. The cherry on top is when I waited for three people to finish and the attendant went to go help the person in the driveway before me even though they literally just rolled up. The most incredible thing about my experience? My surgeon prescribed pain meds that they did not pack!! My doctor never gave me a full list of what I was picking up so I had no idea anything was missing until my surgery date when the nurse asked me where my pain meds were. Save yourself the trip, don't come to this pharmacy because they're an absolute shit show. read more

Management should require mandatory customer service training. The staff is lacking the skills to serve customers!!!

This Walgreens is conveniently located on El Camino and offers a drive-thru pharmacy, but the quality of service leaves much to be desired. Sometimes I see homeless people hanging out by the parking lot too... read more

I usually do not post I have called but never posted about thios or any other establishment but am posting now I have encountered questionable behavior's but I usually sleep on it let it go. BEWARE of the Pharmacy they tend to be annoying putting it mildly if you want to stay chill try a different Walgreens because honestly there encouragable,rude and honestly a little dangerous for your chill to avoid this I say shop elsewhere save your dignity Js read more

Worse walgreens I've ever been to. Everything is old & outdated about this store. It's ALWAYS understaffed. If you have a LOT of time to spare... then please go to this walgreens. Everything is always out of stock... there's always only 2-3 workers the most. I'm actually currently writing this review waiting for them. It doesn't matter if you're "in line" they help whoever they feel like helping... no first come first serve. I didn't even want to give even one star. read more

The allergy medicines were locked. Rang the bell and waited 15 minutes , no sales person bother to come. The pager kept calling and letting them know someone is waiting at allergy medicine area, the whole store could hear through the loudspeaker. Still no salesperson came. So I just left. If they locked the merchandise , then they must have someone open it immediately when a customer is waiting. read more

This review is not for the workers, who are doing their best, but for the Walgreens corporation that consistently understaffs this store. The pharmacy is a nightmare -- even with an appointment for a flu shot we still had to wait in a long line for a full hour. The rest of the store isn't any better. The other day I ordered some items for pickup, but when I arrived (with my email confirmation) the staff had no idea what was going on and I was passed from person to person until I found someone who told me the computer system was down. Walgreens needs to stop understaffing their stores and neglecting their computer systems just to save a few bucks. Also, if you paid your workers better, you wouldn't have so much employee turnover. read more

no stars they don't answer phones when calling to check on prescriptions and the machine they have to answer isnt helpful at all cause its not accurate. im calling to check on my moms medicine and i live out of town so im trying to help her but they are trasssshhhh. I bet i could call them while I drive over from an hour away and they still wouldn't pick up the phone that whole time. read more

I am here today, Jan 8, 2022 for booster Covid 19 vaccine. My appt is at 4:45 PM but get my vaccine at 5: 20 PM. This place is crazy busy, and very dis- organized! No wonder why I like Rite Aid pharmacy better. All staff are running around getting prescriptions ready, helping customers in line, staff inside the Pharmacy doing their own thing. However, no one is really assigned to help the scheduled vaccination appt. I called someones attention 3 times because if I don't say something, no one will pay attention! This Walgreen Pharmacy location is a mess! The Corporate Walgreens should hire more people to help the hardworking staff in this location. read more

Unreasonable, illogical, and suspicious. and apparently from the many great reviews this place has, also unhelpful as shit. believe them. Made a cash app deposit and the lady got real leery of me, separating out one of my bank's $100 bills and calling for the manager, who is also ready to accuse me of providing a counterfeit but is too lazy to explain why. I asked them to mark it with a counterfeit detector, but they didn't have one! I asked them their basis for this, the manager ignorantly said it just looks fake and walked away. I was obviously furious at these absolute fools who have apparently been taken advantage of one too many times in the past. Good riddance. read more

Nothing will put you in a worse mood than coming to this Walgreens. Terrible service. You can literally spend your entire day pressing the assistant buttons and no one will attend to it. Every time I come here I always say to myself "I will never come here again". Somehow I still do because it is the closest location to my home. Hire additional staff or fire current management. Wish I could give zero stars read more

Worst Walgreens I have ever been to. I went to pick up an over the counter medicine. Simple task but 1. The parking lot is so full of trash. Do they ever clean it? 2. The service was so bad. There was only 1 cashier and he was so slow. And because of that even in the afternoon the line was so big. 3. In terms of covid when I was about to check out 1 person entered without a mask and no one stopped him. My recommendation would be to avoid going to this store if you can. read more

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Customers of this pharmacy have plenty of time to write negative reviews here because we have oh so much time waiting. The cashier had my medication but told me that I needed to wait for my medication to be released before they can sell it. I was told to hang around until they call me. I came back to my car waiting for a phone call but they didn't call me so I visited the cashier multiple times just to hear it's not ready and not sure how long it takes. When he finally said yes it's ready he said someone called me over the microphone lol You have to be in this uncomfortable store for uncertain amount of time so be ready. Walgreen knows you have to come back to this crazy place without improvement because you need medication. read more

This pharmacy does not care about me the health of the customers, it is not good, if they need to pick up the medicine where they going the customers.I have not seen worse than this pharmacy in their services read more

Walgreens - the inside of a car in a parking garage - Drugstores Near Me - South San Francisco, California

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Worst Walgreens ever, they lost my prescription. On top of that the doctor or dentist can't represcribe a pain killer. Don't ever come to this Walgreens you will be disappointed. I hope this Walgreens closes down some day, the one on Westborough is way better and doesn't lose prescriptions. Complete waste of time and waste of prescription that I needed. What a shame read more

Pharmacy department- Isabelle and her supervisor Elyssia Are rude unprofessional and laziest people ever I had an appt called to confirm my appointment and was rudely turned away first isabelle wouldn't even get off the chair to check me in than said I was not schedule even though I showed her proof of my appointment her supervisor didn't even bother to check if I had an appointment and just turned me away This people are getting paid to bring business the way i look at it they don't want business so they don't get off their butts read more

Walgreens - Drugstores Near Me - South San Francisco, California

Do not bother coming here to get photos, ESPECIALLY your passport! The passport photo taken by a Walgreens employee looked a mess. I was asked to put my face forward in an awkward position; the photo was taken up close, and taken twice. Needless to say I was seeing spots by the time the 2nd photo was taken. I was told that the photo would be ready in an hour. I came back in an hour and the photo wasn't ready, and the guy who had taken my photo went on a lunch break. He came back and rushed through my photo and picked the photo that had one of my eyes semi closed due to the flash. Needless to say I didn't use that picture, after paying 16.99$ :/ So I had to figure a way to take the photo again. I found a "passport photo app" used that, followed the guidelines for passport photos according to the passport agency website and Walgreens. I then sent the photo to Walgreens, all checks were green, I paid another 16.99$. And guess what? Walgreens check marks showing that they meet passport requirements are incorrect (as well as the passport agency site not posting full details on photo requirements; NO SMILING AT ALL! So again, I use up my time a third time to order a photo through Walgreens again, then find the photo system was down. I go back 24 hours later, photos are down. I go to two alternative Walgreens, photos are down or they did not have photo paper . Can you believe that the photo area did not have photo paper!?! Anyway, I then chose CVS cause obviously I had to learn my lesson from Walgreens somehow. CVS Westborough prints your photos in SECONDS! You attach your phone, select the photos you want to print, then the photo is sent automatically to the photo printer. CVS also uses the correct passport requirements. Needless to say DO NOT waste your time with Walgreens photos! read more

Came there looking for deodorant because it's close to the dog park. Sketchy walgreens. Deodorant is locked up???? I asked lady at counter (skinny Filipino with glasses and dark complexion) after patiently waiting in line if someone can help me and get the key. She asked a gentleman (white in his 40s pr 50s with combed dark brown hair) also behind a counter and he said he'd look for it. I stood there in the aisle for 5 min!! Looking like a dummy and no one came. I went back to that counter and asked the same lady. She pointed me in direction a lady (older Filipino with brown hair and glasses and heavier set) in an aisle on other half of store. I asked her. But apparently she didn't have the key. I stood there waiting for her to get the key. But she walked away to the front to help the busy line. Neither the guy or the lady at front counter. How can no one have a copy of the key?? It's very simple. I need to buy deodorant *how ridiculous it is to lock it up in first place* ... I just walked out. POOR CUSTOMER SERVICE. . read more

The pharmacist, last name, Kingsley was supposed to fill a same-day prescription to be picked up after 3:30 PM. I showed up at 5:45 PM and they asked how they could help me and I said I was picking up a prescription and gave my name. They said that the prescription came in but no one filled it and they were about to close. They didn't do their damn job and then the pharmacist had the nerve to say he was simply going to close the pharmacy without filling the prescription. I'm leaving on a flight tomorrow and won't be able to pick up the prescription that the pharmacy employee I talked to on the phone said would be ready by 3:30 PM. Mr. Kingsley failed to do his job and then had the nerve to provide poor customer service. Whatever I can do to get the attention of corporate I will. That was totally uncalled for. read more

Please stay away from this pharmacy especially if you need your meds the same day! I had my surgery today. My surgeon sent the prescription to this pharmacy this morning. I've been waiting 8 hrs and the lazy pharmacy staff said they are still processing the order. No emphathy. It is already late afternoon. I am in pain and I also need my antibiotics. This place needs to shut down. They hire the laziest pharmacists. If I get an infection or faint because of the pain because you didn't give me my meds in time, you will be hearing from my attorney. read more

Employee was not helpful. Asked if she could show me where something was after I had already searched and she got an attitude saying "aisle 15! Aisle 15! 1-5!" Should learn to treat your customers with more respect. To top it off, I never found the item :/ read more

They do not answer their phones. There is no way to get in touch with the pharmacy. I have medications that I need to be delivered but they keep saying I have to pick them up. I can't pick them up. I have no vehicle. You need to mail my meds to me. This place is a fucking joke. I called five different times on five different days and they will pretend to put you on hold for an hour and then hang up on you. This is disgusting and probably illegal. read more

Walgreens - Nothing - Drugstores Near Me - South San Francisco, California

Scheduled at 2pm . Didn't get tested until 2:30pm . Nobody to do the test. Pharmacy went on break. Had no replacement according to manager and Short staff read more

Don't fill your prescriptions here or at any Walgreens. Forget about Express Pickup or the idea that they will get your prescriptions filled correctly or on time. The line is extremely slow at at given time during the day they are open. I empathize with the overworked pharmacy tech. Forget about using the drive through unless you're willing to wait at least an hour to get any service. Walgreens can do so much better and would recommend getting prescriptions at Target, Safeway or CVS for a more efficient and on-time service. read more

This particular location used to be one of the best. Now they don't even deserve the 1 star. My prescription was sent Friday came Saturday not ready came Monday not ready but it would be in 30 minutes. Came Tuesday same tech said not ready wait 1 hour. Like what?? So unprofessional so under staffed I am currently waiting through the drive thru and being ignored and hung up through the call box. Do better Walgreens & treat your customers better read more

Two rookie girl pharmacists last night were so unprofessional and lazy. They were constantly check ing, texting, laughing on their portable phones without even care anything while on their jobs, acting like the bosses. My doctor sent my prescription there around yesterday noon. However, when I got there to pick just one prescription in the evening, they asked me to wait more than 40+ minutes even with no customer there, just me waiting. Really unacceptable and shame on them. read more

Pharmacy issue. On 09/08/2023 I have a prescription ready at the pharmacy but even though it is between the pharmacy hours posted on the website and store locations walls, there is no pharmacist on site. I am in desperate need of this medication. When I brought this problem to the attention of the workers I was told "try the westborough location" sounds easy enough but unfortunately I don't have a car to just try another location. I'm fed up with Walgreens at this point. Not taking this medication can be detrimental to my health. I am very dissatisfied with the location and the response of the employees working. I wish I could give less than one star for the review. read more