You'll get the text that it's ready and when you show up it's never ready... then it usually takes anywhere from 5-6 different times of showing up for it to finally get filled. They've wasted hours upon hours of my GFs time... and this isn't a one time thing this is EVERY refill it's pucking ridiculous read more

Please if you ever need a prescription filled go somewhere else I've never experienced such horrible customer service. I get a text saying it's ready it's not . They tell me wait 15-20 mins I be curious and wait 30 they then tell me come back tomorrow. How do you not see that as a problem? Then the attitude you get is crazy ! For what ? Why tell me wait then? This is medication my mom needs to umm STAY ALIVE read more

If there is a zero or negative rating, I would have picked it. This branch has pharmacy assistants that need more customer service training. The pharmacists are okay but the assistants have zero service knowledge. There was only 2 people on the line while one assistant was helping a customer. There were lots of pharmacy staff inside but only 1 was helping the customers in line. Another one just came back from a break (probably) but guess what she did even when she saw that there were people in line waiting... she did something else other than help those in line, and had to be told by a pharmacist to help out before she finally went to the counter. But guess what, her counter had a small problem (a drawer can't be fully opened) but there was 1 more open register that she can use... yeah, she didn't do it. So while the one assistant who was now not helping the customer ahead of me because of, I don't know, was typing something on the computer and looking on his phone alternately, the poor guy ahead of me waited (he could been here for more that 30 minutes because I was waiting for more than 10 minutes before an assistant helped me). So I gave them the information that was needed according to the text they sent me, but lo and behold, the assistant was asking me what I needed... so I asked her if she can see anything on their system that required me to go there and provide what they needed... and she said yes but she still had to ask me to make sure... REALLY???? I already told her that I got a text and that I am being asked to provide my insurance, and which I already did, and she still has to ask me why I was there? It's a pharmacy, duh! And as it is, they did not work on my prescription even if the text I got says that I just needed to provide my insurance info.... read more

I have been without my anxiety medication for now two days it was filled by doc at urgent care and it is important not to miss a dose those who have anxiety know this bc it leaves a chemical imbalance and throws the body into worse anxiety I'm very upset that the pharmacy isn't aware of these conditions that can affect a person when they go through not having their medication I'm still waiting for my medication I have not Received any emails or text messages that it's Ready it's been 2 days now and this is medication that u can't take Any breaks with out a adverse reaction they are putting me n harms way by not filling this medication for Very bad anxiety leading To Asthma Attacks read more

TIDY WALGREENS... with not a lot of traffic or lines at the pharmacy. I like this Walgreens as the staff is always pleasant and I can easily find what I need and leave. The store has a lot of food, candy, drinks, make-up products and vitamins. The store is pretty quiet and you don't run into too many crazy situations. This Walgreens is in the center of San Jacinto and isn't too far from several neighborhoods. This location is NOT 24/7 :( read more

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This review is specifically for the drive thru pharmacy. The girls working the morning shift have zero customer service. No greetings. They took 20 minutes just to tell me they couldn't find the medication and then another 15 minutes to check me out. I had another car waiting behind me and they took off. It was also in the morning when it wasn't busy I was the only car. They are just so incompetent idk why they get jobs they obviously hate. I won't be having my prescriptions filled at this location again! read more

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Walgreens does not care about the well-being of its customers depending on medications. Prescriptions are never filled, employees do not apologize, waits upwards of 40 mins to only be told its not ready, and dismissed. No one ever answers the phone or gives a damn. You opt for auto-refill, not fulfilled . Some people are on LIFE SAVING MEDICATIONS, that missing a dose is life threatening. You wait on hold for the end of time, and they disconnect. Since this is the only one in the area, they treat customers as nothing but a nuisance. I am still waiting for my medication I need to live, first time filling it they did not have it ready, came back 40 mins later, waiting for additional 20 mins to be told out of stock and unknown when it would be in stock, a week goes by still same status. I finally complain via email and miraculously it was there 10 days of me waiting because they didnt update the computer, no sorry nothing. I do auto refill this time, not delivered or filled prior to me running out, told on app would be delivered today, its still in received status. Im currently waiting on hold for 50 mins. I just spoke with two individuals at 8pm, after waiting for 50 mins to only blame me that is my insurance, when asked why the update on the app does not say so or why was I not contacted, I was scoffed at. I asked for the Pharmacist name and was told they are busy and cannot give me that information, i was put on hold for another person Ariana stated i need to repeat my whole story and told me she will not give me any information to file any complaint and she will make a note to her manager that I am maming a complaint because she does not care, then she laughed and disconnected. I am a government employee and will make sure all my clients do not go here, Walgreens does absolutely nothing but an artificial email, they will train. There is no empathy for customers anymore. I will be filing a co.plaint with DCHS regarding this come Monday. Please contact me, and not the damn store that does nothing. I want to know exactly what action will be taken. Not to mention while i am on hold, for the 3rd time the reciever of the phone was only put down so I can hear what they are saying about me, mocking, and stating other customers sensitive information. read more

I have using this pharmacy recently and have experienced poor customer service here. There's a pharmacist named John who always puts me on hold and makes me wait for a long time. Then when he picks up the phone and he is so rude, cold and rushes you so quickly before you have the chance to say anything, and then he hangs up on you. My child's medication is time sensitive and it's not ok for a pharmacist to act like this. This pharmacist needs to be written up for poor customer service and unprofessionalism. read more

This is the most incompetent pharmacy in America. If they gave away awards for incompetence, they'd be the GOAT of incompetence. They'll leave you on hold for 40 minutes then hang up on you. Everything is always delayed. I hope you don't need heart medication...they'll infuriate you into a major hear issue. Stay as far away as possible. read more

I stood in line at the register for 5 minutes with no one coming to help me- and a young girl in the aisle with her EarPods in who didn't say a word to me- offer help- and then the guy who came to the register allowed 2 other men to go in front of me and didn't say a word - never coming again. I put my things down and left - extremely poor service - read more

If possible to give 0 stars I would! This is for Walgreens pharmacies! I have no problem with the cashiers and the store itself! The pharmacy is trash don't even dare going here go to the only rite aid in town or even Walmart. Anywhere from here! The people that work at the pharmacy are lazy, impotent rude people! Do better Walgreens! These people need more training. My experience: First of all they don't answer there phone and when they do a guy answers takes my info out me on hold again than hangs up. He did this multiple times to me! Second of all my prescription was sent on the 5th of this month. I got only one prescription out of two! They were sent the same day! But they haven't gotten my second one! MAKE IT MAKE SENSE! It's the 10th and they still haven't gotten anything supposedly. Mind you I asked my doctor office to send it again and still nothing. So we attempt to send it to rite aid and guess what rite aid receives it but can't give I to me because it's been sent to Walgreens there for has been billed to them! You have to drive down there yourself and just waste time and gas because the old lady likes to be a smart ahh and be rude! Mind you she likes to rush you as well. The guy that works there as well doesn't know how to operate a phone let alone shouldn't be around anyone prescription. Do BETTER WALGREENS PHARMACY! read more

This place needs to be reconstructed and I mean to the extent that it runs without a glitch. No one has a radio for assistance a shopper needed help and she was told five times to go to the front for help and the workers are just standing around waiting for the clock to go home. I mentioned it before but it goes on deaf ears, the people who are at the register could careless I'm counting seven and there's three open this is not helping the situation, to top it off they have no bags for groceries! How many of the people in San Jacinto shop here? This is a disgrace to the Walmart community, I would be ashamed to say I'm the store manager even better yet the OWNER. Get it together people or find work elsewhere!! If I were in charge of this mess I'd be working my butt off to improve it 100%.. Shape up or ship out!!! read more

I would give Viviana in the photo department 0 stars if I could This lady was so rude when I walked in it seemed like she was on her period please hire people that actually care about their customers read more

I recently moved into the area and chose this pharmacy because of the location. I have had so many problems getting my prescriptions filled. I had an Emergency Room doctor send a prescription for pain to be filled. It has been 2 days and I still have not received the medication. This is leaving me In horrible pain. I have never ever received such horrible service. read more

I've gone in a few time to pick up medication for my children, but this was the first time I picked up a prescription for myself. Both times the pharmacists tech was amazing and funny. The pharmacist not so much, she was a little pushing and not much help. Seems like the tech knows the computers and SOP better than her. I was in a rush to get to work and she made it a priority for me to be in and out as quickly as possible and gave great customer service. Wish I caught her name. She's the blonde in case that helps next time you visit. Thank you. read more

This review is for the guy that works in the Pharmacy. My doctor gave me Norco..The tech... Not the pharmacist... is acting like he is the pharmacist... again TECH.. stay in your lane.. first he says.. the last time I picked up this med was in Aug...did I pick some up at another place... NO.. Then he has to see if he has some.... then he needs to call the doctor.... then my insurance only covers 7 days then I have to come back for the remaining... All this because he is profiling. IM NOT A CRACK HEAD. I just had surgery. Everyone doesn't abuse meds.... I will be changing my pharmacy if being a black women with a RX for Norco comes with all this drama. read more

Always a difficult time trying to add money to my pay pal. Wow, and even the manager Ron told me himself they were not allowed to scan my barcode that pay pal provide to me to give to them. I got ur done thank you. read more

Usually have good experiences here for everything but photo. Kiosks never working and staff unhelpful stated it must be my disk. Even though I used this disk before. Went to Walgreens in east Hemet where pics ready in five minutes. read more

To say these people are incompetent is an understatement. They have screwed my mother's prescriptions on 3 occasions now from giving them to another customer and not letting her pick them up because they "were already sold" to giving the incorrect amount and refusing to fix the issue. This could potentially be a life and death situation, some people need their medicine to survive. Thank God that wasn't the case with my mother. I would not trust these people with a grocery list led alone someone's medicine. And to top it off they were rude everytime. So be warned and save yourself the trouble. read more

You can't beat that the one on Lyon is 24/7. The people are almost always nice and helpful. Good for your basic needs.

The pharmacy staff at the San Jacinto Ave. and Commonwealth St. Store are very professional, great problem solvers, friendly and I am cared about as a person here, not just a face. The store portion is well-stocked, comparatives prices to its big blue neighbor store and the people working here are always helpful and let you know about sales. Groceries, photos available also, so this is my go-to store! read more

Been using this pharmacy for about three months!! You guys are fantastic. I hope you continue the quality customer service that I receive when I get refills. Keep up the good work!! read more

Horrible service. Bertha screwed up my purchase so manager had to help her. She was just as bad, extremely rude. I had to ask her several times what her name was and she did not want to keep her name tag turned so I could read and spell her name correctly, it was Arcelia. While I was reading my receipt I saw she missed 5 coupons so they had to ring it up a third time and blamed me because I confused her with my coupons. what a load of crap. She was just a moron. Save yourself a headache and don't go near them. read more

My mother uses this pharmacy for her pain medication. She has been shorted several times. When she first noticed, she tried calling the store-they were less than helpful and did not seem to take this as the serious issue it is. We insist, now, that they count her pills out in front of her before we leave the store. read more

If there is any other place to get your prescriptions filled GO THERE! Walmart has the worst customer service period!!! The lines aee long and SLOW and they almost NEVER had my RX's ready when promised. Save yourself the stress and a lot of time by changing pharmacies. read more