The woman at the checkout counter on 5/17 around noon has PHENOMENAL customer service. It's so rare to see someone capable of making very polite and welcoming small talk with EVERY guest. It was a pleasure just to stand in line and listen to her. read more

What happened to hippa?? Why is the cashier yelling from behind the window while I'm sitting in waiting area my name and what I'm taking this is a violation of federal law and I will be calling your corporate office. read more

This walgreens is terrible for it's primary function, the pharmacy. I swear everytime I go to pick up a prescription (that texts me it's ready) they say they are out of the medicine and come back in a couple days or ask me to wait an hour as they fill it up for me. The worst case was when I was in the drive thru for 30 minutes. No intercom response and they were all chatting it up as I see them through the window. Then they go ahead and help everyone in the second window. So I had to go around to that window and I asked them how come they didn't help both windows and they said that it was easier to do one window even though there were four people at the main one. I have since switched to Costco. read more

Walgreens - Drugstores Near Me - San Antonio, Texas

This rating of for the pharmacy only. This has to be THE WORST Walgreens Pharmacy in the city. You would think for a pharmacy that stays open 24 hrs that the drive thru would be open. You would think that they'd have more than one pharmacist and one tech working at least until midnight for no other reason that people will likely drive from other parts of the city to a 24 hour pharmacy. You would think if you call hours ahead to ensure you don't have to wait hours when you arrive, that the meds would be ready. They don't appear to have a real system for how to handle people who have decided to wait and those still coming in. I don't blame the employees, this company just needs to do better. Until I moved to this city, I've never heard of a 24 hr Walgreens closing on a random day. Either pay your pharmacists better so they will come to work or stop burning them out. read more

Walgreens - Drugstores Near Me - San Antonio, Texas

Awful location. Never had so many issues like this with the pharmacy. I actually had to switch pharmacies because how bad the service here was. Not only were the employees rude but every time someone would give me a different excuse for not having my prescription. So I would never get my prescription which left me being sick for days. This is not something that you can mess with, people need there prescriptions. Don't risk your health. Go somewhere else. read more

What a dysfunctional place! Today was the day my patience finally came to an end. It's an ongoing issue. Why is corporate not stepping in? Don't they have quotas to meet? Tuesday 01/06/26, 3.05pm. I'm #5 in the drive through pickup lane. We didn't move a single car for 20 minutes. Tons of cars pulling out of the line behind me, because the first car at the window didn't get their things straightened out. Instead of asking the customer to pull out of line, and take care of things, every one else had to wait. I decide to go inside for pick up. I'm again #5. I see the outside car still there, now making it 35 minutes. I'm in line for another 25 minutes. 2 customers picking up quickly, 2 taking forever. The line gets longer and longer inside and out. 7 people behind the counter, only 2 employees serving customers. You would expect some workers to start moving a little faster pace and trying to catch up. Uh, nope! Everyone is keeping it calm and cool as if on valium. No apology, no one attempts to open another register, no one is interested in finding out what the issue is with the first car still sitting there. It's finally my turn. I should be fast, so I thought. Girl starts digging for my prescription in a variety of bins in a variety of places all over the backroom, while checking the computer back and forth. I feel anxiety coming on, knowing a dozent eyes are piercing my back for taking so long. I do not have anxiety. I'm not there for a drug fix either. Just basics. Now I'm self diagnosing anxiety, just by watching everyone working. Or not. Depending on how you look at it. I'm in awe, in such a developed country, that things seem to get more dysfunctional by the day. Maybe some less tattoos and less nose-rings, and rather employees chosen via job qualifications. Look at Europe where medications get dispensed like food at the movie theaters, in windows requiring a pin. Get your medications in 20 seconds, pulled and delivered by a conveyor belt. No need for slow workers. I'm all for not replacing jobs by machines, but getting medications at Walgreens seems to be in need of just that. After 1 hour for a ready to pick up medication, it is 4.15pm and I find myself digging in the fridge for strong alcohol and a different pharmacy going forward. Ridiculous! read more

I was picking up my prescription and there always so rude everytime but today was like just annoying I just got out the hospital and I went there to go get my prescription and they texted saying yes to make it that was 30 min before I left and then when I got there there was a very long line so I waited like 30+ min before I got to the window and when I got there the lady was rude she said they are still working on it and it's going to take another 30 min I said okay and I was still talking trying to tell her I had a discount card and was wondering if they took it but she interrupted me as I was talking so I was like wow then I called and waited forever and when someone finally answered they hung up on me I was already waiting 15 min so I called again and now I'm still waiting 15 min with one caller ahead of me!!!! read more

Terrible service awful. Had to wait over an hour when it was supposed to be ready an hour before I got there. The pharmacist they don't really care about you. They seem to think they know more than your doctor and like to cancel your prescriptions I'm giving it one star because it won't let me give it zero stars which that is what it deserves. read more

The pharmacist is extremely unhelpful. His decision to be unhelpful directly resulted in my spouse having a grand mal seizure in the car after leaving the pharmacy. We went for an emergency refill per The Occupations Code Title 3 Sec. 562.054. It basically says It is up to the sole discretion of the pharmacist to decide whether they want to help with a 3 day emergency refill. As I read it to him, he remarked rudely, "it's up to me". When I begged him for help, showed him the empty prescription bottle, told him it had been done before, and told him that my spouse would have a seizure if he didn't get it. He basically shrugged his shoulders and told me to go to an Urgent Care. the pharmacist disgustingly chose a power trip than to legitimately help someone. He had it in HIS power to help and instead turned his back on a patient. His failure to refill the prescription resulted in a patient suffering. It's grotesque. How can this man even qualify as a pharmacist with so much lack of basic human decency. Walgreens needs to do better. read more

The automated system is never accurate, they never have the prescriptions ready whenever they say they will. Tired of not having more options available when it comes to pharmacies. read more

I'm not sure how they have a 2.5 star rating. This particular location is just the most unprofessional and unorganized Walgreens I have ever used. I moved from Austin and had such a great store, so I thought I would just transfer to this one. Not knowing the areas around SA, this location wasn't close, but it wasn't far either. I pretty much just use the pharmacy and it is a joke. Sometimes I get a text saying my script is ready....I get there and oops.....it's not only NOT ready, but is coming from Dallas. When it is ready, the tech can not locate it. I had an appointment at 5:45pm for a flu vaccine. The tech said it would be about 5 mins. Easy. right? Well at 6:10 I tried to get someone's attention to let them know that I was leaving. No one would even acknowledge me. I finally stuck my head in the consultation window and the pharmacist noticed me. Bye! read more

Not bad here. It was clean and organized. Not overly impressed with this Walgreens but don't feel the need to avoid

Terrible pharmacy service! The wait is ridiculous drive thru and inside. 45 minute wait for a pick up!! What's more annoying is that you have to wait for your meds because you're obviously ill. read more

I used to like this pharmacy. They had the medicine in stock, and refills were fast. Now they refuse to fill online scripts because one pharmacist doesn't want to. It's 2024 and more and more providers are online because it is so hard to get into doctors for anything anymore in a timely manner. If a pharmacist is so concerned about what they can and can't or fill., they should read up on the rules and regulations rather than punishing the customers who need to get their medicines read more

The pharmacists and individuals working on the pharmacy are literally slow and rude. Took me 1 hour to pick up a medication that needed 0 explanation. The guy taking care of the people in the drive thru is literally the slowest walking man you will ever meet in your life. I had to go inside because he moved slower than a damn snail. Even inside the dead eyed young woman just stares and says "what" and takes her sweet time getting anything done. Recommend going to this location again? No read more

Listen 24 hours 5 for that alone, but the staff members are so kind and respectful, not just towards me but to my service dog who is a bully mix. We always receive the best customer service and I can't say that about everywhere we shop at, but I can definitely say that about Walgreens on Nacogdoches! read more

One of the most trusted places we go to pick up our prescriptions and other medical needs is here at Walgreens. Met the rudest cashier lady. I think her name was Evelin or something. First, She asks me if I would like to donate for the red nose charity. To that I said yes. But as I'm near the check out I put in my card and it kept saying declined. Then she started getting fussy with me and my dad about me doing it wrong. I might of forgotten my pin so that might have been my fault. But this lady did not make it any better. She didn't even show me how to do it properly. Very Rude and unhelpful. I almost took that dollar back from her, but I didn't because it's already in the register, plus that wouldn't really fix the problem. Please work on your key pad, and your people skills so that this won't happen again. I love you Walgreens, but you're employees need to do better. read more

Really terrible service from the pharmacy lady because she's to in a hurry to leave. There is currently an emergency in my home where I really need this medication and there is a long line (I am typing this while I wait because I have no choice), anyways the lady was very rude to me she obviously could've helped me I told her it was an emergency but she didn't care as someone who works in the medicine field I would've thought she would have cared but I was wrong and very angry. Her name was Karen by the way she works in the pharmacy area, I asked someone who worked there about her and she told me that Karen is required to take a 30 minute break at 1:30am to 2:00am so she could've finished her prescriptions afterwards but she couldn't because of laziness. Very disappointed in Walgreens I will never go to this Walgreens again! read more

Useless, can't get the pharmacy to answer the phone, on hold forever.

I was so upset from a lengthy wait and terrible service at another pharmacy. It was late & my kid needed meds - arrived in the middle of the night. And unlike the other place the staff here was friendly, helpful and extremely efficient. If you're looking for that 24/7 pharmacy to fill a script quick - this is it. So extremely grateful. Bonus the pharmacy tech named Tyler had the best attitude and was friendly to each person who arrived at the counter. read more

Walgreens - Place to sit and wait not pictured. - Drugstores Near Me - San Antonio, Texas

The pharmacy staff seemed nice and friendly. Walgreens doesn't except Oscar insurance I found out, too bad for Walgreens the company you suck, won't be going back to Walgreens. read more

This review is for photo and pharmacy. While I usually use the photo online and pick up in store option, this particular Walgreens still falls completely flat on it's face with photo services. I ordered a calendar, which I would recommend to anyone because you can customize them online, but the printing was terrible. I have ordered calendars before but from now on I will be getting them from the online store and choosing to ship it to myself. The pharmacy and I have a love hate relationship. Honestly, I would say it's about a 50/50 shot of getting through here in less than 15 minutes. They either have what I need all nice and ready or I get a quote to wait 10 minutes while they "look and see if they misplaced it". Which inevitably ends up being 25 minutes and I sit there staring at them help all these other people and get to mine when they feel like it. It's is NOT that hard to put birth control packets in a bag and staple it shut. All in all the staff are mostly friendly but as far as service goes, I would avoid it. Come to think of it I should probably switch to another pharmacy. read more

Walgreens - Two lanes is a false hope that it will go fast. - Drugstores Near Me - San Antonio, Texas

THE WORST PHARMACY. The meds are never ready when they contact you any TELL you that they are. The level of incompetence at this location is absurd. read more

The Staff were very helpful in the photo area. They went above and beyond to assist me on Christmas day. The store was dirty and the floors needed to b cleaned, but the service was excellent. read more

My bf was in an urgent situation and needed an inhaler or some type of asthma relief. Upon coming to the store, couldn't sell him medication because they were waxing the floors?? read more

The wife and I go for a COVID and flu test yesterday. We spend 30 minutes waiting in the drive through for our scheduled tests. The tech gave us our tests and told us we would have our results in an hour. An hour later all we had was our COVID results, but no flu results. I called and asked why no results came up if we were scheduled for both tests. The pharmacist tells us that we had to have a negative COVID test before we could test for the flu. She said if we came in the next day (today) she would make sure we got our flu tests completed. She also told us we would need to go inside the building to get them. So, today we go in and after waiting in the line for 35 minutes feeling like we were going to pass out from being sick, we were told by the same pharmacist that we can only get it Monday because the employee that does them does not work Saturdays, and when we do come for it, we would need to use the drive through. I already felt like I was being lied to when this pharmacist told us we had to wait for the flu test until we had negative COVID results, and not that they forgot to do it. Then to tell us to come back the next day and wait in line inside just to change your story again? You my friend are an idiot! I will never fill my prescriptions at Walgreens again. I'm also going to do everything I can to make sure every management position over you knows what you did to us. Nobody should have to go through that when they are as sick as we are. Get your lies straight. Admit when you screw up. I can respect an honest mistake. I can't respect a liar who doesn't care about their customers. read more

The pharmacy people are unprofessional, rude and will misinform you and cut corners to make their jobs easier. I will never use this pharmacy/store again read more

Been in the "DOUBLE" drive thru line for 30 mins now. Poor customer service here and getting worse! Why do they let people wait for their scripts in a drive thru line???? read more

The worse pharmacy avoid. They are disrespectful, walk off when you are talking to them then accuse you of cussing at them. Manager christine is just as bad. When asking for rx she tries to stall and get you more upset by asking about text messages., instead of answering if rx will be avail. Worse experience ever read more

I walked inside at the pharmacy at Nacogdoches and O'Conner today with questions on my son's prescription I was picking up. The female pharmacist was able (without looking it up) to talk about his history with pharmaceuticals. She was incredible. I didn't know this kind of customer service existed! read more

This location is on point, every department is efficient and I never feel like I'm waiting for no reason.

I would say this a regular neighborhood pharmacy. They have helped me with immunizations and meds and other needs. Their prices tend to be higher but it's still a convenient location for me. read more

I'd really like to give this Walgreens 3.5 stars. The quality of service of the pharmacy department varies a lot. At times, my family's prescriptions are ready with no issues but more often than not, they are partially ready and I don't receive a phone call even though I'm signed up to receive them when a problem arises. I also am supposed to get texts when they're ready and sometimes I get texts that I have prescriptions ready for no reason, when I'm not expecting any prescriptions. Now I know to always call regardless of whether I get a text or not. Like I said, at times, they're dead wrong. The lines are extremely long at times. However, I give this Walgreens three (point five) stars because it's 24 hours and they have been pretty accomodating when they've run out of a prescription. They'll call other Walgreens to find the prescriptions, fax doctors if your prescription is expired, and so forth. The rest of the store is fine. The front registers are speedy and associates are friendly. The photo department associates are extremely helpful with folks who have trouble scanning pictures or who want to make prints from media cards. Bathrooms are usually clean, but you do need an associate to let you in. read more

Let me preface my review by saying it is for the pharmacy only. Ok, here we go... Firstly, the line was ridiculous and the technicians seemed more interested in texting and talking to one another than helping the customers. I waited for a while in line, at the counter, and then was told to have a seat; 10 minutes later the pharmacist proceeds to tell me she cannot give me a vaccine because she had not been trained yet and I'd need to come back TWO days later when a trained employee would be on-site. Uhhhh... A pharmacist that has "not been trained" (her words) does not make me have confidence in this location. She's allowed to distribute medicine!?!? I'm a little wary, to say the least, to return when she is on duty. I must say, however, that DAN the pharmacist deserves 5 stars for his amazing customer service, patience, and efficiency. He was personable, answered all my questions, and made me feel at ease. Keep it up, Dan! read more

i am the bf... ya I needed an inhaler urgently (yall were opened) but waxing the floors... no remorse for what I needed.... i offered to just leave my cash / card but was rejected. i am alive and telling my story, not thanks to walgreens read more

This is about the pharmacy. The worst service ever. I would give them 0 stars if I could. They treat you bad because they are only place open 24 hours. The girl Cherine is rude as soon as you get there. She asks do you want a text when your prescription is ready. And then doesn't text you. Then leave you waiting a hour in waiting area when your prescription is ready. Then when you ask why Tyler laughs in your face. And says we said it over the intercom but you can't understand what they say. This is a horrible place. read more

Pharmacy staff is overall good - the techs are not near as friendly as the actual pharmacists! the text messaging system and emails always notify me on time. Technically they are VERY VERY stingy on getting your prescriptions early. Law states 3 days early on controlled and they won't ever do sooner than 2 days and if you get them early a month in a row they refuse to. The store is always clean...and the staff at the front always friendly. The one at 35 isn't near as good. read more

I had the best customer service with the manager at Walgreens .Her name was JaeDean .She was so understanding and so thoughtful of my situation. She helped me load up my cart. I am physically disabled so getting help like that it means a lot. You don't find genuine people like this anymore on the world. She deserves a raise! read more

Couldn't be happier with the super fast service, great customer service, and for going out of their way to make sure my three year old could get some relief from his pain. Great staff! read more

I get a call saying my prescription is ready . Go down there and the wait in line is longer than the DMV only to find out they had the generic when I got the insurance company to ok the original drug the last time. They said go wait and we will call you when it is ready - waited 20 minutes and left read more