I placed two separate Mail-for-Me card orders on December 1, 2023. My first order was processed and shipped immediately. My second order was in production for ten days. December 11, the order status said canceled. I called customer service at 1-877-250-5823. Customer service said the reason for the cancelation was because the order "cannot be fulfilled." I asked which location was filling the order, and he told me Watson Road. I then called Watson Road and talked with a Manager. She told me the order was printed and sitting in the store. She did not know why the order was canceled. Since they were printed, I asked if she could go ahead and mail them for me, and she did not know what I was talking about. She did not understand I paid for Mail-for-Me cards and that the store was to mail the cards for me. She told me she was still new and would need to talk to her manager.
December 12, I received a call from the Watson Road location that it was not possible to mail my Mail-for-Me cards and that I would need to come pick them up. I was at work, so my mother picked them up for me at 1:11p. When she went to pick up the cards, the envelopes had the "first class mail U.S. Postage Paid" stamp on them. These Mail-for-Me cards and envelopes sat in the Watson Road store for 10 days and all the employees had to do was stuff the envelopes and mail them for me - which is what I paid for. The Store Manager would not let my mother leave the store without paying for the cards because I had a "pending refund" due to the cancelation. My mother paid $83.69 for the cards which is MORE than the original cost ($78.62). I then called Walgreens Customer Service and explained the issue. Customer Service said they would pass this along and I would receive a call back from upper management.
December 13, I received a call from the Watson Road Store Manager. She still had no explanation as to why the cards I ordered on December 1st were not mailed for me. The Walgreens Mail-for-Me FAQ page states "Mail-for-Me cards are sent via USPS with a typical delivery time of 2-5 days." Why on day 11 of these cards sitting in the store, was the order cancelled and why were they never mailed? The Manager could not answer these questions and insisted the issue was resolved because the cancelation triggered a refund. There was still no answer as to how or why the order was canceled. All she could tell me was it was canceled "on the internet." When my mother picked up the cards for me in-store on December 12, why was she charged MORE money ($83.69) than I originally paid ($78.62)? The Manager insisted she had to pay for them, without taking any accountability for the mistake or any offer to make this right. If the store did what they were supposed to, there would be no issue. Now I'm out an additional $5.07, have still not received the $78.62 refund, and I've wasted several hours of my life I can't get back. Not to mention the added stress from using a service that was supposed to save me time by not having to pick up, address, stamp, and mail these cards! read more