They recently hired a new pharmacist - I don't his name but he is soooo much more pleasant than is typical of a pharmacist. It wasn't terrible before but it is nice not to have to deal with someone who is curt or sounds like a robot. Also the people at the front counter are very friendly. read more

The pharmacy aspect I came in for was decent, but the layout of the store part was incredibly cluttered. The were two employees working as quickly as they could clearly work to put out stock, and it makes me wonder at corporate and management's lack of forethought when on a Saturday they can't or simply choose not to staff prior to the weekend to sufficiently stock and stage the layout. Cost saving is getting stupider apparently. Walgreens, manage your time better. It's important to stock and stage, but not during projected busy hours like the weekend. No wonder no one wants to work there if you work the employees to burnout with dumb scheduling like that read more

I haven't hade my blood pressure meds in 4 days because they messed them up. They all have refills on them but they sent me a message saying I need to contact my doctor for refill. They're idiots. I've been coming to this pharmacy for over 20 years and the past year had been horrible. They will have this lady call to organize you prescriptions and she messes everything up every time. I'm looking for a new pharmacy now. read more

Worst pharmacy I've ever been to. Always understaffed with long wait times. The pharmacy opens at 10. I called right when it opens and was on hold for 20 minutes. Tried using the automated system to check the status of my prescription but it couldn't be found so I was forced to continue holding. read more

We recently moved and I switched my son's prescription to this Walgreens. I've always been a CVS girl because that's what was closest to our house growing up, but I think I may have seen the light. First of all, this location has a drive thru which is imperative for parents with young children. I had a great experience at the drive thru. It may be silly, but I was impressed by the packaging of the prescription when they handed it to me. The syrup was nicely packaged in a bottle and the dropper came with a top to keep it sanitary. Love that! Much better scenario than keeping the dropper in a ziploc back and the bag getting all sticky... which is what we were doing since CVS did not provide a top. Anyway, switching over to the pharmacy was a breeze. They did all the work. All I did was call and let them know that I was interested in switching over. When I pulled up, they asked if I had any questions for the pharmacist which I thought was a nice touch. Overall, Walgreens seems a bit more upscale than CVS and I'm happy to be a new customer! read more

I have been in this particular Walgreens only twice... However, the other night on a Social Network, a friend talked about how he got the "Shingles" shot. Since I am now over 60, and I have heard if you had Chicken Pox when I was a kid....you have the Shingles Virus in you and it can activate at anytime, and once it does.... it can be very very painful and debilitating for weeks to months. So, I decided to call the Walgreens, and I spoke with the Pharmacist. It was about 8:30p. He asked about my Insurance Card, and took the time to obtain all the information needed. He said, he wanted to get me into the system so when I did come in, I would not have to do it ALL over again. I did not feel rush, as I was not prepared to do this, as I needed to get the card and he said he did not mind waiting. I really appreciated this since MOST everyone seems to be in a Rush to help you and than push you aside. I would say I took about 10 min. of his time.... Once I was in the system, he told me what my cost would be as appose to my cost without the Insurance. I told him I would be in the next morning, and he said he would be there.... So, I went early the next morning, and met the Pharmacist. He had me fill out the forms for the shot. I asked if there would be any after effects and he told me what I could expect. So, I went for it.... I have to say, I would go back again as they were right on with respect and how they treated you as a Customer and Patient. He was extremely Professional, and I felt very comfortable with him taking the time to answer my concerns and questions. For those who are over 60, I also recommend you take this shot. I never had Shingles, but from those who said they have had it.... It does not sound like something I would want to have.... read more

Tested positive for covid 19 needed to pick up my inhaler from this location was told by women my insurance was not active yet I picked up prescription on Sunday at the hull st location ..it is Wednesday. I Called my insurance to see if the what the women was saying was true to no shocker she was not correct.. if staff is in competent on basic pharmacy tech skills take them out the pharmacy . As a former pharmacy technician this was quiet frustrating ... & to mention I came in at 0900 asking for them to transfer my prescription but the staff at broad won't pick up the transfer stores call... it's now 1824 still no inhaler...Will never visit this location again the store manager was just as useless as the rest of his team . I would give 0 out of 5 if possible ... currently on hold attempting to transfer my prescription to hull street team . If you need your medicine go else where they'll be sure to disappoint you & leave you suffering I will be contacting corporate this store needs serious retraining . read more

I didn't check into this location every time I visited, but I was here nearly every other day of the 7 weeks I was working close by. I would stop and get a snack or essentials while traveling and even several prescriptions due to . They just always seemed to be there when I needed something. Friendly and helpful staff for sure and very clean location. read more

I walked in to Walgreens on broad st and spoke with kathlyn who was rude and argumentative. So I just went to CVS instead. It always shocks me how someone employees are knowing there in a business that is meant for them to be helpful and provide customer service. If you don't like that job or having a bad day please don't take it out on other people especially customers of Walgreens. read more

Very rarely would an employee from any Walgreens be so nice and polite. I have to say this shocked me and wanted to say Aneesa, I believe that's her name was genuinely polite. She was very helpful and super nice. That's good customer service. read more

Okay Walgreens, you lost a customer today. I have Blue Cross and Blue Shield of Alabama Preferred Care for my insurance. Walgreens, after years of supplying my prescriptions, does not take this insurance. I have spoken to many pharmacists and called Walgreens all over. I have been told by technicians and store managers everywhere that corporate is to blame. Walgreens missed a deadline on some paperwork and now cannot fulfill many prescriptions for various customers under the Affordable Care Act. Walgreens has certainly brandished its ineptitude here. I have taken all my business to CVS now, a chain that can fulfill my prescriptions without problems. read more

A very heartfelt thank you to the staff at Walgreens. I stopped in for some essentials (I'm an out of towner from D.C.) and when placing my items in my trunks, I inadvertently locked my keys inside (along with cell phone, etc). Your staff went above and beyond to make sure I was taken care of- spending over 20 minutes (in between helping other customers) looking up locksmiths to help me and allowing me to make the calls to try to find help asap! Not only did your staff make sure that I was taken care of- one of the managers on her way out tried to help as well and waited until additional help arrived. I am incredibly grateful for all of the kindness that the staff here showed. Being over 80 miles from home, I felt like I was "watched out for" with no one else to rely on... kudos to the team here!! read more

This is honestly the worst pharmacy I have ever used. Since having my son 12 weeks ago, I've needed 4-5 prescriptions filled for either him or myself. Every single time I've been told they would be ready, I go to pick them up and they are not ready. I end up waiting 15-20 minutes every time. They do not respect people's schedules, or honor the time they say the rx will be ready for pick up. It's a task just to get out with a newborn, and to have to sit and wait either in the drive through or in the store every time is so annoying after I've been told it's ready. I will not continue to use this pharmacy. Yesterday was the last straw. read more

Horrible pharmacy went to have a prescription filled for my daughter who needed to medicine for school over a week ago. Was initially told that it needed to be approved but will be ready in 2 days. 2 days later was told it would be ready the following Tuesday which was the first day of school. Went there on Tuesday to pick up medicine and sat at the window for a few minutes while they "checked" for the prescription just to hear that it would be ready Wednesday. Today is Wednesday over a week later than we dropped the prescription off and when we called the first time they said that it needed to be approved the same thing that was told to us the day we initially dropped it off and to check back tomorrow! We called back to see what the hold up was on the prescription and found out that it was never even ordered!! Needless to say now I'm on my way to pick up the prescription and have it filled elsewhere and my daughter still won't have the medicine that she needs. This has been the worst and most unprofessional experience I have ever had and will never deal with Walgreens in any way, shape, or form!!! read more