I have used Walgreen's for decades. It was a fantastic chain until Boots bought it. They ran it in the ground. I am still there, but trying to figure out where to go. Most of the good options don't have a drive through or a national presence. read more

terrible service. I went 3 times to try to get a prescription and never got it. the first time, they said they didn't see it. the second time, they had a closed sign on the drive up window during open hours. the third time, I waited in the drive up window in line for one hour and some people waited for longer. they put the closed sign in the window once it was the person in front of my cars turn. I called the pharmacy and I was in hold for 15 minutes and the phone hung up. 0/10 for customer service or help! don't go here! read more

If I could give the pharmacy lady I spoke to today at WALGREENS ON MT. RUSHMORE ROAD a personal grade it would be -5 stars. So rude and unprofessional. Can't believe they are allowed to be this rude. Been going to this pharmacy for years now, usually no problems. Today was completely different: RUDE, RUDE AND MORE RUDE. With her attitude she should not work with customers. read more

Terrible service. Had a script called in for 4 hours. Showed up 20 min to close and they wouldn't fill it. You have a sick kid and have to wait another 12+ hours to get an antibiotic. They are heartless and inefficient. Pathetic. read more

Be prepared for extremely unprofessional service, with the exception of one or two pharmacists. Waiting on the phone for 30 minutes or more is not uncommon. They will keep hanging you, putting you on hold. I have been given absolutely wrong information and talked to rudely by unprofessional "teenage" sounding girls. Very unprofessional and they don't seem to care or want to improve. read more

I use chime for banking l, I've made larger deposits in the past but today the rude cashier wouldn't even try, her and her manager today were especially rude when all I'm trying to do is use one of their services I got a Christmas bonus and wanted to deposit it but they would only take $500 today..... last week a different and much more helpful individual and her manager put a little effort into helping me and was able to deposit all the money without an issue but today that's just not possible, not like I don't have anything else to do today read more

Any time we call the pharmacy, there is one employee Johanna who is always SO RUDE and inconsiderate over the phone and in person. She is degrading to patients! DO NOT GO HERE!!!! TERRIBLE PHARMACY AND EMPLOYEES! read more

Had an emergency and the pharmacy technician was so helpful and got my prescription ready on a Saturday right before closing and even helped with a coupon! The whole store was very friendly and helpful. Thank you for great service! read more

A couple of weeks ago I left the Walgreen's drive through after waiting over 30 minutes. (Two other vehicles left before me.) I then went inside and waited for another 15 minutes. Since this was my first experience with the store, I asked the pharmacist (delicately) if the 30 minutes drive-through experience was typical in regard to a wait period. She replied rather defensively that they had a lot to do--namely testing people for COVID. She was basically shaming me for the query. I don't mind waiting--especially when especially longs waits are not the norm of the store. However, I have since discovered that other customers have had similar experiences at this Walgreens. They became frustrated over time and switched to other establishments. I found a great locally owned pharmacy just down the road. It's always good form for staff members to thank or at least empathize with the customer for their patience during a particularly long wait. It would have made the difference to me. I would have given this Walgreens another try. Walgreens Mount Rushmore Road Rapid City, South Dakota read more

For 2 months the service has been terrible not only within their telephone services but mostly at Walgreens on Mnt View and W Main. I've dealt with hr long drive thru lanes, blatant lies about medications and their eta's and complete negligence from the company of Walgreens. My last straw was THE worst customer service from both the pharmacist and a young gal named Brooklyn. I wasn't easy to work with because I have texts messages saying my prescriptions were ready but they weren't even available at that location.... I wasn't easy to work with because I've talked with 3 representatives from Walgreens assuring that their mistakes have been fixed. When I said I would most likely take my business elsewhere, Brooklyn agreed that I should. When I showed the pharmacist the text message saying my prescriptions were ready but they actually weren't, she closed the metal window on me with out an explanation. I've been in customer service my entire life. These days customer service is vital. When Brooklyn tells me that Walgreens doesn't need my business, it is clear she hasn't been trained. When the pharmacist who isn't professionally dressed closes the metal window on me clearly hasn't been trained on how to conduct herself in a tough situation. I hope I never have to deal with the incompetence that Walgreens, as a company, facilitates. read more

We had an issue with a script and they helped us transfer it when we moved. They were incredible and went above and beyond at this location. The staff pharmacists and techs were so awesome and they had excellent communication. I will be sending all our scripts to them! read more

Don't go if you need a covid test back in 72 hrs. Won't happen. Horrible experience that ended up costing me $200

Very disappointed in this stores policy in regards to alcohol sales. They refused to sell alcohol to me because I was with my 17 year old daughter. While I understand they don't want anyone buying alcohol for minors, I should be allowed to buy alcohol while my daughter is with me. The people at the store knew me and know that I was in fact with my daughter. It upset me that they refused the sale of alcohol to me because my daughter was with me yet if I went to that store with my infant grandchild they would allow alcohol sales. I will not be returning to this location read more