Pharmacy is a complete disaster! Awful customer service... Wait time on phone is an hour plus and then they click phone off. They gave me my $500.00 meds for a dollar!!!! I kindly returned it the next day. The drive thru is beyond subpar GO TO CVS read more

Very helpful pharmacy, offering suggestions and taking the time to talk through solutions. Great candy selection too... however it's always more expensive in Parker, so they take advantage of prior demographics before the town council allowed ridiculous amounts of multi family housing, read more

Someone from corporate really needs to address this Walgreens. The pharmacy department is terrible. The photos department is terrible. The entire staff is incredibly rude. Considering the location, it's unfortunate that the service and product continues to be subpar. Wouldn't recommend. read more

If you're needing pain management medicine from a pain management doctor's RX they act like you're a junky. No compassion.

This pharmacy is understaffed. The pharmacists and techs are great. I had a new prescription and after insurance I had a manufacturer savings card. It was rejected and the pharmacist said many savings cards are rejected. The area in the computer to fill in exemption codes is grayed out. Basically, Walgreens is blocking use of the savings cards. Try another pharmacy like I did. The savings card on top of insurance worked. read more

Walgreens - Price - Cosmetics & Beauty Supply Near Me - Ponte Vedra, Florida

Over charged me $41.99 for Preservision. I bought one and he charged me for two!!! I didn't realize it until almost 3 weeks later but will not go back there! read more

We recently changed insurance and had to switch here from CVS. So far I've been waiting nearly 3 weeks to have all my prescriptions filled and they are still working on it. Pharmacy never answers the phone. Just now got off a 15 minute wait and nobody ever answers. Same thing the last time I called. 15 minutes until closing and when the clock hit 6pm, someone picked up the line giggling and hung it up so they could go home. This place is horrid. Never had issues with CVS. read more

I wish I could give zero stars. This Walgreens pharmacy has consistently shown complete disregard for customers, and my experience yesterday was the last straw. I tried calling the pharmacy and was on hold for over 30 minutes, which would be frustrating enough--except this isn't the first time. In the past, I've stood in the store watching the pharmacy staff ignore the phone as I stood there on hold on speaker phone while they casually gossip behind the counter. It's clear they're just choosing not to answer. When I went in to pick up my prescription, I politely asked for clarification about the dosage and quantity. Before I could even finish, the pharmacist cut me off mid-sentence, assuming what I was asking. When I finally got a word in, she confirmed the prescription details were correct. So I came back later expecting a smooth pickup. Instead, I was met by the rudest, most condescending woman I've ever encountered at a pharmacy--a blonde woman with curly hair. I spoke clearly, yet she asked my name three times, each time with increasing irritation and disrespect, like I was a child or an idiot. She charged me for my medication, which has always been fully covered, and only gave me half the amount I've consistently received for over a year. When I calmly asked why I was being charged for the first time, she asked me eight times, in the most belittling tone, "How was it free before?" as if I were lying or incapable of understanding basic billing. She made no effort to check or explain anything--just pure attitude. As I left, I realized I'd been shorted on my medication. I had to turn around and go back, and only then did a different (much more helpful) pharmacist assist me--she refunded the charge and acknowledged the mistake. This is more than just poor service. It's blatant disrespect, laziness, and unprofessional behavior. I strongly suggest others take their prescriptions elsewhere if they want to be treated like a human being. read more

After waiting on hold for over an hour for the pharmacy to pick up, an automated recording told me they were having technical difficulties & to try again later. They then disconnected my call. They did it again later. Absolutely the worst pharmacy I have ever dealt with. read more

Walgreens - Cosmetics & Beauty Supply Near Me - Ponte Vedra, Florida

Love the pharmacy staff. Always helpful and a great experience. Highly recommend them over CVS in nocatee.

THIS PLACE IS SO HORRIBLE!! There is no self check and worst place ever and doesn't look clean or sanitized or anything and waiting to get pictures picked up TAKES FOREVER none of the employees don't smile or anything I don't feel welcomed of anything! WORT PLACE EVER! not good service or no one is friendly or welcoming and the place looks filthy and disgusting and and only one bathroom seriously put more restrooms! It is nasty and disgusting and doesn't looks clean or anything neither and seriously switch to different place like CVS etc and or Publix WORST PLACE EVER! Thank you so much From Lauren read more

This place sucks . Don't go! Customer service is terrible, I won't be returning. Everyone was rude.

This the worst Walgreens. I need a prescription asap only to be told it's to early to order. I have been out of it for 3 Weeks (that was my hit).Was on hold for over 30 minutes. Tried to call the Manager they didn't answer. Walgreens should get rid of the pharmacy staff and the Store manager read more

The absolute worst experience ever. Scheduled a Covid and flu test. Waited for 35 minutes being ignored and then asked if anyone was going to be able to do it. They handed me two swabs and left the room telling me to do it myself and leave them on the table. Not surprisingly I got no results. I called the next morning and they admitted they didn't run it after first saying some nonsense about the machine not working. Go literally anywhere else. read more

How does this place operate in Ponte Vedra? The managers and staff are beyond unprofessional. Manger said "if you want good quality prints I don't know why you came to Walgreens" - when I asked why the images came out with much less quality than the high-quality file. is that how a manager should talk to guests? Questioning why they shop their implying they don't make quality products? read more

Went to drive up window to pick up a prescription. After a wait we were greeted. After spelling our name a few times he found the prescription. Told us it is $70. It was $20 last month. He went away and came back and said " she is calling it in to insurance company" and walked out of pharmacy door. That was the last we heard. Still waiting in the car with a long line behind us. 20 minutes now and still waiting. How long will we be here? Where is the customer service? read more

Walgreens - Waiting at the window. How long? - Cosmetics & Beauty Supply Near Me - Ponte Vedra, Florida

Without a doubt, the Ponte Vedra Walgreens pharmacy has the worst customer service of any pharmacy I've ever encountered. This claim is based on multiple instances of slow service, incompetency, and even rudeness from the "pharmacy operations manager." read more

Trying to call this pharmacy is the worst. They put you on hold for 45 minutes (no joke) and then just hang up on you. I had to have prescription transferred because surprise it was out of stock. I had to transfer it Publix. The pharmacist at Publix said they had called over 12 times and either got no answer or they just hung up on them. It's amazing to me how their management or lack of would allow this to happen. I have been a customer at this Walgreens for many years and this is nothing new. I know you think then "why not go somewhere else" reason is it's convenient but the lack of care of is horrible. read more

Always quick and easy to pick up orders online and also FedEx drop off location. Predominantly helpful customer service and fun people watching during the touristy season...especially early in the mornings or late evenings. read more

Our doctors sent our son's medication to the store on Wednesday. Went to pick it up on Saturday. They said they didn't have it on stock. I asked why they didn't call. She said they sent out an auto call to let us know. When I said I didn't get an auto call, she said she asked the other woman to verify our phone number. Guess what? No number on file. Said we were a new customer so they didn't have our phone number. Then they said they don't contract with our insurance. I said we'd pay cash as we had a Goodrx coupon. Then they said they won't fill it because our doctor is more than 50 miles away. When I printed out she is only 30 mikes away, they then said "we'll, it's north of Jacksonville". They kept changing the story. I was trying to get a solid answer to give feedback for our doctor and we couldn't get one. Ridiculous! Will never ever ever use them again. Thankfully our doctor is able to send meds, on a holiday weekend, to Publix. Walgreens should hire honest employees. read more

Do NOT go to this pharmacy! They are sooo rude! Because I had them run my insurance until they got it right, they had a really bad attitude. I had the insurance company on the phone trying to help the girl and she threw the phone back at me and said "I'm not listening to her".. When I checked out she told me to have a nice day and never come back. I asked her what she said, and she responded with, "you heard me, never come back". Meanwhile, the pharmacist was laughing thinking it was funny. Honestly, I wouldn't trust a pharmacist filling any script with behavior like that. I will not be going back there ever again. Based on every review I'm seeing about this pharmacy, it is a surprise they are even still in business. read more

The pharmacy is terrible! The employees are very rude AND never answer the phone. It rings for over 10 minutes then just hangs up. This store needs to reevaluate their customer service practices. read more

This is the worst pharmacy I have ever been to. Prescription is never in stock and they say they have to special order it every time. I wait days and then get a text that says it's ready so I go there and they say they can't find it and they don't know what happened to it. So they "special" order it once again. Not only that but they are not courteous and treat you like you are nothing but a number and as if you are being unreasonable for simply asking them to keep your prescription in stock. This has been going on for months and I'm so over it. I'll be getting my prescriptions elsewhere from now on. I would give this pharmacy zero stars if I could. read more

3/28/2017- This Walgreens is A+ From the Staff, their Great People Skills to how well supplied the Store is. Lots of Quick Pick Up Items( Save a Trip To the Supermarket). Great Response at getting Meds filled in a timely manner. *** You may want to verify all your Meds. If transferring from another Competing Pharmacy. Helps to Contact, your Doctors Office and give them Walgreens Phone Number and Address. *** Have your Doctor provide Info Such as Allergies, Etc. SOME PRESCRIBED MEDS. CAN INTERACT WITH EACH OTHER. Let the Pharmacist Know. Can Be Beneficial to You & AVOID Problems. And, Miscommunication. IF YOU CAN. Their Patient Easy Registration Is Available On Line. CAN LOAD THE APP ON YOUR PHONE. They always have $ Saving Specials. Electronic Coupons. The Staff working the other Depts. Are Very Polite, eager to Assist. Love the Holiday/Seasonal selection of decorating items. Greeting Cards. Great Variety of Gift Cards. The Pharmacy Closes at 10pm. On most days. Earlier on Weekends:-( The Store does Open 24 Hrs. Rather Travel the X-Tra Miles. Then go to some of the locations I can find near places I am at. Thanks, Cassandra & Bill:-) & The Rest of this Team:-)) read more

Worst pharmacy ever! No one ever answers the phone! If I could give this a Fat 0 I would!

If your trying to figure out what pharmacy to go with, DO NOT USE Walgreens in ponte vedra beach. Does anyone work here?!? You can never get anyone on the phone and you either wait in line in the car or inside for what seems like hours!!! Never again. read more

Very busy store, except at 4am. It is always very well stocked and offers a wide variety of products, as you would expect. This is a 24x7 store with a drive-thru pharmacy, however the pharmacy no longer stays over the 24 hours. Along with the pharmacy, there is also a Take Care Clinic which offers vaccinations and other diagnostic or evaluation services They offer photo processing with a great amount of photo and photo-related gift accessories. As I believe most Walgreens have implemented, this store has an expanded dry food offering, together with a limited refrigerated food selection. Being close to the ocean and as the seasons change, the employees seem to be constantly restocking shelves with beach-related items, school items, and soon Halloween candies. Probably the best thing I like about this store is the speed at which I can stop in, find what I need and then checkout. This is huge in my book. Also, one other thing is that there are two RedBox video rental units sitting out front. read more

THis is one of the worst pharmacies I have ever dealt with. Communication with them is almost impossible and the lines in the store are long and slow. They were out of stock on two of the last three prescriptions I tried to fill with no info on when I could get it. The third one was misfiled and there couldn't find it. Their only refrain is how short handed they are. Transferring our prescriptions. read more

Worst Walgreens ever. Every time I go here the wait is hours. Understaffed, poor management, and mistakes galore pharmacists.

After going through so much hassle to find a pharmacy location that had the Pfizer vaccine in stock, my mom and I were finally able to book an appointment at Walgreens Pharmacy. We had already gotten our first dose of the vaccine at CVS Pharmacy, but unfortunately, they had zero availability for appointment bookings. Consequently, we had to resort to Walgreens, which we soon discovered to be a tragic mistake. To get the chore out of the way, we booked an appointment for eight o'clock in the morning. We walked up to the front and signed in to confirm our awaited appointment, only for one of the staff members to hand me another patient's form. Assumably, she thought I looked like a thirteen-year-old girl with brunette hair. I tried to get the woman's attention, but she walked away to do something of more importance. Minutes passed before we walked over to another staff member. She looked exhausted and miserable to be at work, which was understandable, but she could have at least provided us with some decent customer service. The woman began asking me questions to gather my information together before the procedure. Not to sound dramatic, but I do not think she could have typed any slower. With a line of customers waiting to be served, she sure took her time. Also, I had to repeat myself a million times because she, for some odd reason, could not understand me. After what felt like hours we finally got situated and seated in the waiting area. Among the many other patients, we patiently waited for our turn to be vaccinated. During that time, we witnessed countless customers facing issues with incompetent staff. A couple approached the counter, expecting to sign in, but instead got hit in the face with passive- aggressive remarks. They were denied the vaccine despite showing direct proof of an appointment. Everything seemed to be unorganized and the employees, unfortunately, handled the whole situation poorly. A fellow customer beside them noticed the couple's rude encounters. She encountered the same discomfort as everyone else in the room, as we all sat in silence and disbelief of our surroundings. The brave woman spoke up and called the workers out for their lack of assistance and consideration. I glanced over to my right to see my mom holding back a laugh as we watched this woman point out the truth. I suppose that minute of entertainment balanced out the excruciatingly painful wait time. To be brutally honest, having to sit still for over an hour exceeded my pain tolerance compared to the actual injection itself. At least by the end of our visit, we were fortunate enough to walk out fully vaccinated. Although, my mom and I could concur that the quality of service at CVS Pharmacy completely surpassed our experience at Walgreens Pharmacy. It could have just been a rough day for everyone involved, but it should not be that difficult to show some civil human decency to one another. yes, this is an essay (for school) read more

I can't blame the employees as this store is totally understaffed in the pharmacy. Too busy to pick up calls. I was on hold for a script issue for over 49 minutes. Went back to store with phone in hand still on hold to be greeted by a line of (this time) 8 people. The sweet gal recognized me from the earlier drop off and let me jump in after all the issues. They are woefully understaffed in the pharmacy !!! A line more than 5 is absurd read more

Been going to this location for many years but recent experiences with the Pharmacy tech is disappointing. She worked 10/2/20 in the evening. Very rude and condescending when asked about a refill. Was also rude when calling in earlier. read more

I was holding for 37 minutes waiting for someone in pharmacy to pick up. When I mentioned that their system needs improvement, a rude and arrogant person said they were busy and hung up. This is unacceptable and will be moving my prescriptions elsewhere. If I could, I would give it "0" stars. If you value your time, you would not use this pharmacy. Management needs to step up and fix the problem. If you are calling the pharmacy, it usually involves a health related question. read more

Unfortunately, the Pharmacy is totally unorganized. Routinely, they are short of medication and are never sure when and if it has arrived. This is in addition to a poor attitude by techs and no since of urgency in getting the job done. Each time I order, the experience gets worst. read more

do not use if you need covid test for travel!! unreliable in timeframe. am forced to use plan c

This Walgreens is in such a great spot....it's smack in the middle of several intersections, strip shopping centers, and near the beach. So it tends to be a little busy. It also is one of the Walgreens that has the health clinic, so it gets a little congested near the pharmacy as people are there waiting to be seen by a nurse practitioner. The store has a good selection of products, many things geared towards the beach. It always makes to smile with irony that a "pharmacy" sells wine and cigarettes! Whatever makes a buck I guess. read more

Don't bother with the pharmacy here. The first time I went, I was told that the system was down so they couldn't bill my insurance. I would have to pay up front and they would bill my insurance as soon as the system came back up, leaving me a credit for the next visit. Came back today for another prescription and inquired about the credit. I was told that there is no credit and that I would've had to come back in seven days to claim the credit. Really frustrating. Won't be returning regardless because the pharmacy is always hurried and the last thing you want is someone running around like a chicken with their head cut off while they're preparing your medication. read more

Understaffed, in Pharmacy, always a long wait. They say they have auto refill but that's a lie. You have to tell them. A long line to go thru the drive thru. And the make you wait in line forever. The people are nice but they don't do their jobs very well. One person says one thing another one something else. you're told to pick up a prescription in an hour, it's not ready because the Dr. needed to approve the prescription, why not say that before I drive there, sit in line, and come up empty? I have a congenital heart problem, so I've had to take drugs my whole life, and this is the worst pharmacy I have ever been to. It's like going thru security at the airport every time I go there.... read more

Pharmacy is always understaffed, expect 4-5 cars in the drive-through pick up any evening on your way home from work. Today however, I thought I'd avoid that hassle by stopping by on the way to work to pick up my prescription that walgreens confirmed was filled by email 24 hours earlier. Arrived at 739, worker seemed to need about 2 minutes to start up her computer. Found my information on the computer and headed off to get my prescription at 741. At 750 when she still hadn't returned with my prescription, I called the store, asked for the pharmacy (had to hold for a while), a second worker answered and said they were "looking for my prescription". Long story short, they didn't have it (tomorrow is New Years Day, they are closed) but thought another store might have it. I could call back after 9 to find out if they could find it at another store. Called back, another store DOES have my prescription and I am welcome to drive 10 miles to that store in Atlantic Beach to pick up my prescription that the email said was filled, at the store in Ponte Vedra (yesterday). Wish me luck!!! read more