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Ponte Vedra Beach, FL

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Ulta Beauty

Ulta Beauty

3.0(44 reviews)
5.6 mi•Beaches
•$$

I placed a pick up order for the Ulta on 3rd Street. It's located in a plaza that includes stores…read morefrom Home Depot, TJ Max, Nordstrom Rack, to Trader Joe's. This is just a few of the stores. There are also eateries as well. Although there are a lot of store, it was very easy to find parking. When you enter the store, the area for you to get your pick up order is right in front of you. You don't have to walk around the store if you don't want to. This is very convenient if you're doing pickup to save time. I did have a bit of a wait before being helped. The one associate I saw was checking out a customer and I assumed she was working alone. However after waiting a bit, another associate came from the back to help me at the pickup counter. She was super friendly. She asked for my name and ID, and found my order very quickly. She then suggested I check and make sure my order was correct, which it was/. Overall a good pickup experience. The store itself is very bright, open, and clean. If you go to browse and shop, it's likely to be a good experience given how well maintained the store appeared.

just left the Ulta in Jacksonville Beach and this experience was completely unacceptable. I walked…read moreup to the register and the employee immediately said she was "with a customer," even though there was no one there and no line. Then she rudely pointed and said the line starts somewhere else, but there were no signs and no people standing anywhere to indicate where the line actually begins. It was confusing, unprofessional, and unnecessary. Instead of helping, the attitude was dismissive and rude. When customers are spending good money in your store, basic respect and clear communication should be expected. This is unacceptable, and I will be contacting corporate about this experience. No customer should be treated this way, especially while spending so much money at your store. Management seriously needs to address both customer service and the lack of clear direction at checkout.

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Ulta Beauty
Ulta Beauty
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New Day Soap - personal_shopping - Updated October 2026

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