The two women working at the cash register did something very suspect tonight when I visited the…read morestore to shop at 7:35 PM.  I was charged an extra $10.99 for an item that I did not have and did not purchase. I only realized it as I was driving away from the store.  I went back to the Beauty Depot, and I got a refund.  The reason it happened,  I was told that the previous purchased item (from another customer) was still in the cash register, making it sound like it happens a lot.  My first thought was that they were trying to steal from me, but she called it a mistake.  I agreed it could have been a mistake, but it's one that I've never experienced before and was, well, frankly, hard for me to believe. Unfortunately, calling this mistake a fraud as the reason for return on the return receipt resulted in me being called "rude" by "the manager", she has white beauty marks on her face, i didn't get her name. I would be surprised if she were really the manager, because she was very unprofessional. I told her that I plan to call the manager tomorrow, and she indicated that I could tell her my issue because she is the manager.  Well, she already knows the issue...she was standing right next to me when I made my purchase, when I came back to the store to complain about the overcharge, and she refunded the money....so, I'm not sure what she can help me with.  I'm fighting back the best way I know how, with written words. By the way, she never gave me back my original receipt, which listed the actual items I purchased.  All I have is a copy of the return item receipt....another honest mistake, I guess. Disappointed Customer

So upset that I am just learning about this place! I absolutely love it! All the staff are so super…read morehelpful and willing to assist with patience and knowledge! I will def be making my way back soon!

This is a great Sally's location & they finally repaved the back entrance to the shopping center so…read morethat is a HUGE PLUS! The girls that help me here are so sweet and helpful. I came here once to get some self tanner in a bottle and one of the girls helped me choose a spray on that I really enjoyed. Another time, I came in for some hair products and the sales girl convinced me to get the Sally's Loyalty Card. Since it was free and immediately rewarded me with $5 OFF my next purchase, I said, "Sure, why not?" Talk about customer service! I love coming to this location because it's close, has easy parking, the shop is always clean and organized, the girls here give great customer service and the products are guaranteed if there is ever an issue. I have always loved SBS & will continue to come here now that it's so easy! 5 STARS

I went to this Sally's location for hair color on Wednesday, December 29, 2021. I walked in and the…read moreyoung lady (Cat) stocking the shelves ask if she could assist me. I advised her what I was looking for, but wanted to browse a bit. She stated okay, just let me know when you need me. As, I was walking down a aisle, the Associates Favorites Items Shelf caught my eye. I remember reading reviews for this location, I believe on Facebook about the high level of knowledge and professionalism Jamie had provided. I begin to speak Jamie's name out loud and the Associated from the back of the store responded, yes. I advised her of the great reviews she had received and immediately begin chatting about what I wanted to do with my natural hair. She took the time to advise me that I have been coloring my hair incorrectly. She provided me with the correct hair color and insight on how to ensure that the color gets all over my roots. Jamie and Cat both instructed me on how to maintain my hair after and beyond the coloring process. Jamie even multi-tasked and waited on another customer during my visit. This store location is closest to my residence and I must say that Jamie and Cat was phenomenal at providing quality customer service. I will be going back so they can see the process of my hair based on my mini tutorial session. Michele

This place has pretty much all you need in regards to beauty products for both men and women. I…read morejust needed replacement blades for my callous remover and I was looking for a box of them instead of paying the money for a new tool with just two replacement blades. Apparently this is pretty hard to find. Honestly, I was really about to give up and just order them on EBay when my boy said we should try Beauty Max. Crazy, but they had them there for $1.99 for 10 blades. We asked the girl at the register because we couldn't find them on the shelves. Makes sense they keep them behind the counter. They're very sharp blades so sometimes it pays to ask for assistance. They offer tons of skincare, make-up, hair styling tools, wigs, mani-pedi products, shaving accessories as well as purses, jewelry, clothing, sunglasses and way too much more to list. Very brightly lit with aisles and aisles and aisles and walls of products geared towards making you beautiful. You just have to see for yourself. Wheew! Overall, the service was awesome. Very friendly staff with good attitudes. The place is immaculate and organized. A bit overwhelming with the thousands of products they carry, but more than likely you'll find what you need. I did and I'm sure I'll be back.

I was hesitant to shop there today because I am never sure about the kind of service I will…read morereceive. Most of the time staff is not friendly or helpful. Today the person sitting at the cash register was eating a bowl of food at the front counter. The employee gave me the impression that I was interrupting her. Two other people were sitting behind the counter also just chillin. I will not be going back again. I chose this store over and over because of the size and therefore a greater variety of products, I also figured the prices would be fairer.I left there and went to a competitor down the road, a smaller yet friendlier store. They were happy to have my 170$.

I cannot say enough good things about this salon. The owner Lynn has been my stylist for about 7yrs…read moreand she is amazing. She is very personable and professional. The salon is very clean. She also makes her own products, oils, butters, gels and grease. I was very nervous making my transition to natural and she took her time with me. My hair has flourished and her prices are reasonable. I also love her flexibility for scheduling. Would recommend her to anyone.

Extremely unprofessional! Don't waste your time like I did. This isn't a serious business - it has…read moreterrible customer service and the way they interact with potential customers is giving...low budget. I was in town visiting from California and looking to get my hair braided. When I contacted Natural Glow, they mentioned I can call Amina to see if she would do my hair. I spoke to Amina for a consultation, answered all her questions, booked the appointment, purchased the hair she needed me to have for the 6pm appointment. Even though I already had braiding hair, she told me she only braids with one brand and I obliged by getting more hair. (This probably should've been the 1st red flag). I asked her if I could book on a website or if she needed anything further for the appointment. She told me that on the day of the appointment, she just needed me to keep her posted on whether or not plans change, which I confirmed I'd do and I did exactly that. On the morning of the appointment, I texted to confirm that I will see her that evening. Then, I texted her again to say I'm on my way. Last text, I sent to let her know I would be 5mins late since I'm not familiar with the area and took a wrong turn. Her response "Ma'am I'm leaving". No text to give me a landmark or help with directions. Just straight up, bye. Gave her a call to explain further and she gave me an attitude about running behind by 5mins. Seriously, 5mins?! She told me to expect getting my hair braided for 4hrs to 5hrs and she's upset about waiting 5mins?! Completely unreasonable behavior, there's absolutely no logic behind that. Mind you, when I got there, the ENTIRE salon was dark and locked up as if it was already closed looong before I arrived. There's no way she stayed until 6:05pm and shut the WHOLE place down and drove away by 6:06pm. Basically, she wasn't even there and tried to gaslight me, as if I was the problem. She then asked if I would like her to come back. I responded "Yes, please", only to then say she won't come back because I sounded upset. Like, just playing games and gaslighting...she was NEVER there to begin with! I checked this Yelp page to see their salon hours and it states that it closes at 4pm, which makes way more sense in hindsight. I was completely accommodating and made sure she was informed about everything- confirmed purchasing the hair, confirmed I would be there at the appointment and kept her posted about running behind. My husband had to push back a meeting to even take me to this place but no, it's not about the customer and their time. It's ONLY about Amina's time. She's in cosmetology school and I truly don't see her going far. She's a liar, she's unprofessional and exhibits petty/immature behavior. Giving this place 0 stars. I travel a lot for work and been to different hair salons throughout the country, hands down this is the worst one I've ever come across.

The store's team members were very nice and offered help and recommendation. The store layout was…read morevery neat and clean. There was plenty of choices and gift ideas to choose from.

Try having associates who want to help customers and not stand around talking with each other. It's…read more7 pm on a Thursday night with more employees than customers in the store. Also every Mens cologne is locked up. Too bad sale lost

I'd had a long day of traveling and decided to swing by this story, since it was along the way…read more There are no hair stores on my side of town, so when I visit I like to shop long and stock up. I understood there is a "no public restrooms" policy, so I asked to speak with the owner, hoping to explain my situation. I spoke to the oriental lady who was immediately short with me. She wouldn't even make eye contact and proceeded to just repeat the same phrase instead of properly conversing. I was willing to leave to find a restroom and return, if that's what I had to do. However, I didn't appreciate her contemptuous demeanor towards me. It felt disrespectful, as if she didn't view me as a human worth her time. I politely set down my basket and left. Once again, I understand the store policy, that wasn't my issue. Something in my spirit didn't feel comfortable shopping with an establishment who would treat their customers with such open indignity.

I'm a online customer. But this most recent order experience has left a extremely negative taste in…read moremy mouth about them. Ordered over $300 in hair, my hair was not delivered. I paid extra for 2 day shipping and my hair was not delivered. After communicating via email I was told I would have to wait 2-6 days for a USPS investigation. And this point I just want a refund. I don't like giving negative reviews because I have ordered from them and I love the product UPDATE: they have been very responsive to me, working with me about locating my package, it is VERY hard to get someone from their customer service on the phone. They did call me but no answer when I tried to call them. Even though I did not receive my package, they refuse to issue me a refund. Scam artists

I knew I would find bat I was looking for, but the young lady at the register had a bad attitude…read more With the blue hair. She was very lacklustre. They seriously argued over who would help me. One was on her break. I was ignored. Will not come back

Christie was amazing. Help me with everything I needed. This place has everything anyone needsread more

Disturbing Experience at Coco's Beauty…read more Yesterday, my family and I had a truly distressing experience at Cocoa's Beauty on 103rd Street. While browsing the makeup section, my daughter was excited to show me some press-on nails she had found. I told her no and asked her to put them back. That's when things took a very unexpected turn. I began to hear someone yelling, and after a moment, I realized the person was addressing us. It appeared to be one of the store owners. He accused my daughter of taking items from behind a locked display. I assured him that I didn't believe that was the case. I apologized and explained that my daughter, being a little girl, might not have understood where the item belonged. I placed the item back on the counter and continued to browse. However, the situation escalated when the store owner began to antagonize me, repeatedly questioning me about the misplaced item and demanding that I do something about it. Feeling uncomfortable and unwelcome, I decided to leave the store with my children. Unfortunately, he followed us and continued to yell, claiming that I was attempting to steal his merchandise. In the chaos, I realized I was still holding a $5 blush set, and my daughter was holding a $6 hair product. My daughter, visibly scared, dropped the product, and I returned the blush to the counter. At this point, the situation became more intense, with the store owner accusing me of trying to steal. I tried to explain that I hadn't processed everything he was saying due to the overwhelming situation, as my main concern was getting my children out of the store safely. What's most heartbreaking is that my daughter spent the entire way home crying, asking what she had done wrong. I assured her she had done nothing wrong and reminded her of her worth as a loving, strong, and beautiful individual. No one should make her feel less than that, especially based on assumptions about her race. This incident has left a lasting impact, and I feel compelled to speak out. We chose to move to a wonderful neighborhood, put our children in the best schools, and raise them to be respectful and kind. Yet, despite our best efforts, it's clear that certain prejudices still exist. Cocoa's Beauty is located in a predominantly Black neighborhood, and I am heartbroken by the way my family was treated, especially considering the support this community gives to the business. I am urging others to consider boycotting this store--not just for my family, but for anyone who values respect and fairness. I believe everyone deserves to be treated with dignity, regardless of their background or appearance. Please choose businesses that show genuine care for their customers, where you and your family will feel safe, valued, and appreciated. Thank you for taking the time to read my experience.

I stopped in here the other day with my mother. She has natural hair, loves wigs, and is a…read moreblossoming product junkie. I, on the other hand have dreadlocks and am committed to one brand. We have been underwhelmed with other beauty stores and we figured we would stop in Coco's on a whim, and we were pleasantly surprised! The store was clean, well organized, had great prices, and tons of variety. We got what we needed and had to stop ourselves from grabbing too many things just because! The staff was very friendly, knowledgable, and approachable and I appreciated the fact that someone would approach you and ask if you needed any help. I'll be going to Coco's from now on!

This little tucked away Gem is amazing…read more Ever looking for something in particular for your hair and you can't seem to find it anywhere? Well you can stop looking because this may be just the place you find it. I was looking for a particular brand of hair and couldn't seem to find it anywhere. I just about gave up when I was finally told by a rep at a different store that what I had been looking for was discontinued. A friend from work mentioned this beauty, pun intended (corny I know lol), and low and behold they had exactly what I was looking for. I've only ever seen about 3 different people working the store but only two of three were very nice and helpful when needed. The store isn't too big but just the right size to have all kinds of variety when it comes to hair and maintenance products. I'd say this store is definitely worth the look.

1 of 4 locations in Jacksonville. Beauty supply superstore...they have everything for ethnic hair…read morecare at decent prices. They let you try on wigs before you buy, but only allow you to try on 3. Wig caps are $1. Wigs are $15 and up. There is a tip jar for the girl that helps you try on wig. There were pennies in the jar and I thought to myself "Who in the hell gives pennies as a tip? Why even bother???" The guy at the front register was nice and the girl who helped me with the wigs was nice so I gave her a $1 bill. She seemed happy to get it. The only thing I didn't like about this place is that they sell gold colored earrings locked in a case, which didn't make sense to me because they are priced at only $2-4 but are labeled 14kt gold. I asked the wig girl what part of the earring was 14kt gold and she had no idea. The guy up front was gone by that time, so I left thinking they are selling fake earrings labeled as 14kt gold. So to sum it up, go here for your wig and ethnic hair care needs but steer clear from the jewelry.