Good morning, I have been an avid shopper and loyal customer…read more of coco beauty for more than 10 years. I now live in the Saint Johns area and still drive into jacksonville just to shop there for my human braiding hair... the associates are mostly pleasent and helpful and the owners (although stoic presenting) have always been cordial. On average I've spent almost 300$ everytime. We ladies know quality human hair is expensive and depending on the lengths. For the styles I want to achieve it's anywhere from 50$-80$ per pack! I get 3 EVERYTIME and sometimes 4 if I want to mix in a color. On top of that there are the little odds and ends that get picked up just because. Yes, I know, impulse buying... anywho. Wed 25 Jun I went there with my husand and our two girls, and like always I looked around for the human hair aisle while they puttered about. I got 3 packs of human hair... 16"Zury 1B $49.99 18" Zury 1B $59.99 and 24" Kemi $79.99. The hubs got the girls a few things and the afew more things at the counter. Nothing in me has ever lead me to believe that the hair lengths were not what was on the packaging... I get home and prep it for bleaching as I have done many times in the past. I go through the entire process and I'm now ready this morning to get started. I go to my hair bin and get out the color I wanted to add. 18" Model Model Dream Weaver #30 which was previously purchased maybe $59.99 I don't recall. I set the hair out so that I can begin to unravel the elastic gold band and as the hair is laying on top of eachother I notice a discrepancy... I said this can't be right. I looked back at the bags and then my receipt and when I confirmed what they all said, I got out my measuring tape. Well I was surprised to say the least and felt very angry and betrayed to say the most. How could this happen? It's never happened before. The 16" was 14" the 18" was 16" and the 24 was 22! I even asked the Hubs to look at it in case I might be wrong. I was not. So I composed myself and called the store. An associate came on and listened for a bit and then put on the store owner. He was NOT helpful AT ALL. He blamed the manufacturer. obviously they can't check the length of every pack of hair... but woth this information he should probably reach out to them and find out what's going on. No he said he could not help and he could not give me more hair. He said the most he could do was 10%... I was appalled. I didn't have time to ride back up there right then as I'm sure many women don't or don't want to be bothered... but I asked him if this has never happened before, can't you take a loss a loyal customer? And get on the manufacture for false advertising? He had gotten rude with me and said something like why I'm asking him the same thing over and over and how come I'm the only person in the 10 years he's been there to ever complain about this... how should I know? I kept my cool although I'm sure he could hear it in my voice. He said he could not do anything... I said you own the store, you could charge it as a loss, like when people steal no? No he could not help me at all and he would not be calling. He gave me the numbers to call Zury and femi. I will be reporting this to the better business bureau as well. You'd rather lose a loyal customer that you can continue to have for years and years to come? This could've been a better review, singing the praises of Coco Beauty, for being so understanding... Instead I'm here saying buyer be WARNED! Check the length of hair you have gotten from this store! And shop somewhere else for your beauty supply needs BECAUSE THEY DO NOT CARE ABOUT THEIR CUSTOMERS. I'm sad that I have to find somewhere else, but it's about the principle of the thing.

Thank you to Ms. Chong, for providing kind and caring assistance to my wife in selecting an…read moreappropriate lovely wig, my wife's medical condition has resulted in hair loss, Ms. Chong took her time and great patience to show my wife how to wear and dress the wig to meet her style. My wife is so happy to wear this beautiful piece that has boosted her confidence. We will visit you again Ms. Chong, thank you.

I really just went in here to see if they had a certain item. Now, I'm not going to even say what…read moreit is, because I don't want the price to go up! lol But I bought about 20 of these, because I love this brand so much, they are $2.00 cheaper! Ugggg! By the time I will need more, they will be the price I paid for them......maybe I should get 20 more, just because, lol. I did buy something, and customer service was good.

Not a great selection of virgin wigs but they will probably have anything else you need for hair. I…read morehope they purchase more virgin Brazilian, Indian or kinky curly wigs.

The sales people Are Very Helpful! Smiling faces what a Great Staff !!!! Thanks John the owner for…read moreadvice and support to the Community

I was greeted as soon as I walked in which was a plus Coming in from out of state to look around…read moreand I saw free tress passion twists which can't be found everywhere. An Asian lady asked if I needed help and later this black lady asked if I needed help but I was ok although I did ask her a question. Didn't realize she'd follow me around the store in two other places. I take a star off for this because I already had things in my basket so I had no intention to steal. I look a lot younger than I am and that's not always a blessing because I'm sure she thought I was a young buck. Nice wig selection and accessories but I have to take a star away for the obvious policing.

This place has pretty much all you need in regards to beauty products for both men and women. I…read morejust needed replacement blades for my callous remover and I was looking for a box of them instead of paying the money for a new tool with just two replacement blades. Apparently this is pretty hard to find. Honestly, I was really about to give up and just order them on EBay when my boy said we should try Beauty Max. Crazy, but they had them there for $1.99 for 10 blades. We asked the girl at the register because we couldn't find them on the shelves. Makes sense they keep them behind the counter. They're very sharp blades so sometimes it pays to ask for assistance. They offer tons of skincare, make-up, hair styling tools, wigs, mani-pedi products, shaving accessories as well as purses, jewelry, clothing, sunglasses and way too much more to list. Very brightly lit with aisles and aisles and aisles and walls of products geared towards making you beautiful. You just have to see for yourself. Wheew! Overall, the service was awesome. Very friendly staff with good attitudes. The place is immaculate and organized. A bit overwhelming with the thousands of products they carry, but more than likely you'll find what you need. I did and I'm sure I'll be back.

I was hesitant to shop there today because I am never sure about the kind of service I will…read morereceive. Most of the time staff is not friendly or helpful. Today the person sitting at the cash register was eating a bowl of food at the front counter. The employee gave me the impression that I was interrupting her. Two other people were sitting behind the counter also just chillin. I will not be going back again. I chose this store over and over because of the size and therefore a greater variety of products, I also figured the prices would be fairer.I left there and went to a competitor down the road, a smaller yet friendlier store. They were happy to have my 170$.

Needs a interior lift. More organization and welcoming…read morepersonality when costumers enter the building. The four stars is because they offer so many hair products and options for clothing. They do excellent work on lash extensions. Thanks Sarah for my lashes, will be back.

I purchased a brush for roster dreads my great nephew did not need they refused to take back or…read morerefund yes it was $5.00 dollars but Asian race pacific always rub people wrong tried to explain 2 days only return it was not written on the receipt nor did I see it anywhere posted in the store.

I first came to Eloure during their pre-Grand opening, I was impressed with the products and the…read moreowners. I returned during the grand opening and was able to find product for my curly hair that actually met my expectations. Today, I was telling my friend how I had my hair rodded, was waiting for the curl to drop and 2 weeks later it wasn't lose. That changed when I got caught in a storm during JazzFest with only a bucket hat to keep dry. My hair was definitely soaked but I didn't feel like washing it and just pinned it back and slept in it. Didn't do a thing to it for the next two days and when I went out in day 3 the curls were loosened but it felt like they may be dreading! My girlfriend recommended I mix conditioner and water, spray it in my hair, let it sit a bit and then try combing it through. She recommended a continuous sprayer to get it evenly distributed, of course I didn't have one. So of course I went to Eloure. Honestly, since they're a small beauty supplier I wasn't sure they'd have it. As soon as I walked in they had them right in front and several. While there the staff was assisting a couple with the purchase of wigs. They were so excited to find exactly what they wanted and finding out they were as expensive as expected. Reasonable pricing is also a plus! Every time I've gone to Eloure the staff has been knowledgeable and professional. I love supporting small businesses and I continue to support good ones like Eloure!

It was my first visit to this business and I was greeted (by the co owner) of the business and he…read moregreeted me in a friendly manner. I noticed how neat the store was and wigs were neatly displayed and not cluttered ( as I have noticed in other beauty supply stores). Excellent customer service with a genuine concern in assisting me in finding a wig I would be pleased with. My first visit will not be my last. Much success and keep up the good work.

Me and my sister were hunting for good beauty supplies and came here a like a week ago. Their…read morevariety is pretty good in terms of hair, but also jewelry, makeup, and more. They also had a sale because they're relocating ( :( ), and the girl behind the table thing was helpful and the Korean dude was cool and made it a good experience.

Really good experience here. I went in for some acetone to soak off artificial nails. The guy…read moreworking there was super polite. Pointed me in down the isle right to it. The was probably one of the cleanest and well organized beauty supply stores that I have been in that isn't a big chain.

I bought E.L.F squeeze me lip balm and it is literally half fucking empty.I had to beg my grandma…read moreto buy it for it to be half fucking empty is a disgrace.l spent 4.00$ on this mother fucking half empty lip balm and I am pissed.Im about to have a B.F(Bitch fit).

I absolutely love Sephora and have been shopping here for many years. They have never disappointed…read moreme. I also get an occasional gift reward from time to time. That always makes me happy! They have wonderful assortment of perfumes, colognes, make ups and lotions. They have it all!