The staff is always nice and welcoming. I've come here a couple of times to get Squeezies for the…read morekids, and they've always been patient and helpful. Great customer service every time!

Good morning, I have been an avid shopper and loyal customer…read more of coco beauty for more than 10 years. I now live in the Saint Johns area and still drive into jacksonville just to shop there for my human braiding hair... the associates are mostly pleasent and helpful and the owners (although stoic presenting) have always been cordial. On average I've spent almost 300$ everytime. We ladies know quality human hair is expensive and depending on the lengths. For the styles I want to achieve it's anywhere from 50$-80$ per pack! I get 3 EVERYTIME and sometimes 4 if I want to mix in a color. On top of that there are the little odds and ends that get picked up just because. Yes, I know, impulse buying... anywho. Wed 25 Jun I went there with my husand and our two girls, and like always I looked around for the human hair aisle while they puttered about. I got 3 packs of human hair... 16"Zury 1B $49.99 18" Zury 1B $59.99 and 24" Kemi $79.99. The hubs got the girls a few things and the afew more things at the counter. Nothing in me has ever lead me to believe that the hair lengths were not what was on the packaging... I get home and prep it for bleaching as I have done many times in the past. I go through the entire process and I'm now ready this morning to get started. I go to my hair bin and get out the color I wanted to add. 18" Model Model Dream Weaver #30 which was previously purchased maybe $59.99 I don't recall. I set the hair out so that I can begin to unravel the elastic gold band and as the hair is laying on top of eachother I notice a discrepancy... I said this can't be right. I looked back at the bags and then my receipt and when I confirmed what they all said, I got out my measuring tape. Well I was surprised to say the least and felt very angry and betrayed to say the most. How could this happen? It's never happened before. The 16" was 14" the 18" was 16" and the 24 was 22! I even asked the Hubs to look at it in case I might be wrong. I was not. So I composed myself and called the store. An associate came on and listened for a bit and then put on the store owner. He was NOT helpful AT ALL. He blamed the manufacturer. obviously they can't check the length of every pack of hair... but woth this information he should probably reach out to them and find out what's going on. No he said he could not help and he could not give me more hair. He said the most he could do was 10%... I was appalled. I didn't have time to ride back up there right then as I'm sure many women don't or don't want to be bothered... but I asked him if this has never happened before, can't you take a loss a loyal customer? And get on the manufacture for false advertising? He had gotten rude with me and said something like why I'm asking him the same thing over and over and how come I'm the only person in the 10 years he's been there to ever complain about this... how should I know? I kept my cool although I'm sure he could hear it in my voice. He said he could not do anything... I said you own the store, you could charge it as a loss, like when people steal no? No he could not help me at all and he would not be calling. He gave me the numbers to call Zury and femi. I will be reporting this to the better business bureau as well. You'd rather lose a loyal customer that you can continue to have for years and years to come? This could've been a better review, singing the praises of Coco Beauty, for being so understanding... Instead I'm here saying buyer be WARNED! Check the length of hair you have gotten from this store! And shop somewhere else for your beauty supply needs BECAUSE THEY DO NOT CARE ABOUT THEIR CUSTOMERS. I'm sad that I have to find somewhere else, but it's about the principle of the thing.

Needs a interior lift. More organization and welcoming…read morepersonality when costumers enter the building. The four stars is because they offer so many hair products and options for clothing. They do excellent work on lash extensions. Thanks Sarah for my lashes, will be back.

I purchased a brush for roster dreads my great nephew did not need they refused to take back or…read morerefund yes it was $5.00 dollars but Asian race pacific always rub people wrong tried to explain 2 days only return it was not written on the receipt nor did I see it anywhere posted in the store.

I had great customer service at my local beauty supply store, Robert let allowed me time to browse…read moreand take my time in the "hair hat section" in which I spent hours playing around and having a ball until I made my final selections. Look this lady is picky when it comes to her "hair hats"! Lol. There are lots different styles and colors and for reasonable prices. Robert even gives you free advice. The store is clean is loaded with supplies for all of your beauty needs. I will be back for more visits in the future.

Can I please go on a shopping spree here?!?! This supply store has literally every nail tool,…read morecolor, and accessory you could ever possibly want. Reasonable warehouse prices. I just love being able to see the colors and tools in person instead of purchasing blindly online. Staff is helpful too if you can't find what you need.

Nice Supply Store Helpful and Friendly Staffs…read more Easy to find things when needed Seeing other reviewed from someone said the place is rude, that maybe the last owner or wrong compliment. The young lady staff and others staff out so nice, just like the place I have been going to in Atlanta. Highly recommend this place for anyone who are looking for Nails stuff.

Overcharge for style. States on their website style pixie mold down no extension $60. They charged…read moreme $70. Website states $30 for a trim. They charged me $40. I would like a credit. SMH.....

I trusted this place because I know one of the other stylists personally. Please beware as the…read moreowner likes to push the hair at the shop and likes to overcharge. When I attempted to get a quote ahead of time, I was given the run around. My daughter's father picked her up and was charged over $800, in which only $140 was applied to the installation. That means we were charged over $600 for the hair. If you get your hair done at this establishment, please demand the prices up front because they will get you if you are not diligent. It's very hurtful that people will run a deceitful business when times are hard for a lot of people. That's not good customer service at all and will definitely hurt the business in the long run. Bad reviews travel just as well as good ones do. Be careful who you do business with. To respond to the response, that is not true. I asked several times for pricing and you had an excuse each time. You stated that you couldn't provide prices because you were in transit when we spoke? What about mentioning that the first time I called, you were not in transit but still had an excuse for why you couldn't provide any prices. You said you would call me back and never did, so the SECOND time that I called you were conveniently IN TRANSIT! Like I said, very deceptive business practices. I'm not the only one that has fallen victim to this. I also agreed on 24 inches but 28 inches was installed without checking with me. Please beware and make sure you demand the prices instead of trusting that they will be reasonable. That was definitely my fault for trusting them. They didn't even try to fix the color on the lace. Be careful!

I have known a few of these stylists prior to Tousled opening and they are miracle workers! The…read moresalon is gorgeous and makes me consider redecorating my home every time I leave there... Seriously! They also sell amazing candles, hair products and some pretty cool jewelry! I definitely recommend getting your hair done here. Trust me you will not regret it!! These ladies are wonderful!!

Love this salon! Brandi does a great job of listening to what you want and giving you great…read moreresults. I am always nervous when I go to a new stylist because I have so much hair, but she took the time to listen and gave me a great cut and blow out. She is also really sweet and funny. The salon is gorgeous! A great addition to the area!

Great braiding salon. Ms.Aisha and Ms. Martha did my 2 daughters box breads really nice! No…read moretension on the hair /edges which is great. Standard / going braiding rates for the area. All of the hair braiding styles i saw done by Ms. Veronique and Ms. Hasso was very nice too. I'm glad I found this hair braiding salon and I'll be back again. Fyi, the salon is now located at 45 University Blvd.

Walked in and women were busy all over the place. Greeted warmly by a woman with a deep rich…read moreaccent. I don't want to say African since that's a continent and not county, but all women sounded "authentic." While most woman had one person working on their hair, there was a woman that had 3 at the same time. (No extra cost or a special service). Braiding can take awhile and when others are done they aid one another. Every tech was licensed and every head looked beautiful. I just had to schedule a day. Sundays are appointment only - but I was told to pop in and check either way. On slow days they will gladly take a walk in. But today was just to busy for me to even ask - gotta have a nice playlist and good book for the hours of sitting that are ahead. Spent a few $100 for hours of work and rock a great style for several months. Prices are about average for the area. Many of the clients were regulars and one was recommended by a friend. Word of mouth goes a long way.

Amazing service as always ! Love Fatima she can make your hair dreams come…read moreTrue. She does amazing on blonde as I have been getting my hair done by her for 4 years now

I love my hair style. Fatima knew what my hair lacked and took good care of me. I have been…read moretrimming my own hair for a long minute. I have found a salon who understands thick dry curly hair. Thank you.