My cousin and I just stopped by and met the loveliest woman, Cristal, who took care of us and thankfully told us all of the discounts that were going on in our interest of purchases. She also gave us each a gift bag of samples and her business card. We will definitely be back for Cristal. read more

Picked up my prescription, which has a declining dosage. The pharmacist explained how to take it, but kept all the paraphernalia, so I can't check potential side effects or reactions. This pharmacy continues to decline. read more

I switched to this Walgreens for my monthly prescriptions, since the other one near by house changed their hours. I used the drive-thru to pick up my medicine. It was a Wednesday evening around 730pm, and there were 3 cars ahead of me. I probably waited 10 minutes to get to the front and another 5 to get my prescriptions. The technician at the window was nice. Not the best but not the worst situation. I'll be back next month, maybe I'll try coming at a different time. read more

Everything goes well , I use Walgreens on Bethany home road and 19 ave for all my precautions needs , very professional pharmacist and staff , always willing to help in a very well mannered way , for me Walgreens it's great !!! read more

So there are a lot of pros for me to this store. Its clean. Its on my commute. They stock a good variety of items so I can usually find what I need. Last week I took advantage of one of their BOGO sales. It was the giant bottle of supplements since they were out of the smaller ones (that were also on sale). I ended up going to a different Walgreens and finding the size I wanted. I came back to this one to return the two bottles I had purchased. Jacob, the cashier, tried to return it for me, but for some reason it was only returning one item. He called over Gianni for help, but since Gianni doesn't know basic math, he wasn't really able to help. I kept explaining that since I paid $44 for the two bottles, I need to get $44 dollars back since I am returning both of them. Gianni sat there and argued for a good 5 minutes with me saying that since I got one bottle free, I should only be getting back $22. I kept telling him that Im returning exactly what I got, so I should be getting back exactly what I paid. His incapacity to calculate basic math and use logic started to wear on me. I got loud. Enter Anthony Silva, the Asst Mgr, who comes to the rescue. In two seconds, he understood my dilemma and handled the situation correctly & promptly. I got back my $44 plus my tax as Gianni walked away. I did tell Anthony that I really start hoping they math test people when they hire them. Because Jacob & Anthony were helpful, I will still shop at this store. I just hope to never deal with Gianni again. Oh, and sidenote for anyone else who is returning something, it has to be done after 8am. I stopped here on my way to work to try and do the return, but I had to come back after work because the morning lady said returns aren't til after 8am. Kinda weird for a 24-hour store, but ok. Then when I came back after work, I stood in line (annoying lady behind me not understanding social distancing) behind 2 people. I find out only when I walk up to the cashier that I have to do returns at the photo booth. Great, another 5 mins wasted (only 1 cashier open). read more

Managers an ass with everyone, the night manager is a big fat lady, she wouldn't give me her name so I had to ask her old lady cashier who she paid little attention to, she was more busy giving everyone attitude and working on some boxes at a snails speed rather than helping out, but the cashiers are all mostly nice....except the fat ass in the morning name marisela I believe, very rude read more

Walgreens - Manager - Drugstores Near Me - Phoenix, Arizona

I stopped going to Walgreens about eight years ago based upon their incapable staff however today I had a scheduled booster appointment for my Covid, I arrived 10 minutes early and went to the window they had no record of my appointment, after searching through my phone I gave them a confirmation number. now they found my appointment, my 310 appointment turned into 330 before they even brought me paperwork to fill in I asked how long I would be here at 3:10 and was told we don't know, at 3:30 I asked again as they gave me paperwork to fill and I was told I would be at least another 30 minutes, at that point I realized this is the most incapable Walgreens I've ever been in. if you scheduled an appointment for me and told me I had to be there 10 minutes prior and then have no idea how long I'll be there then why are you bothering to schedule appointments, the staff were not only rude but ignored other people standing in line, I read reviews on this Walgreens, this is not the best one to go to in the valley obviously. It'll probably be another eight years before I go into a walgreens again hello CVS Thanks. read more

To start, I have compassion for those working in this industry, especially now. That being said I am so grateful this is not my pharmacy. I have as much disdain for this pharmacy as their staff has for their customers. If you have options find another, even if you have to drive a bit. I made an appointment for a Covid Booster and came here solely because they had the earliest available day. I arrived and waited in line, was told I'd be called up for my info to be taken. Then I watched the staff member who spoke to me tell her associate why I was there, very telling body language. So I sat and waited for approximately 20 minutes as others in line were checked in for their appointments. I got back into line for another 15 minutes to finally have my info taken. When I inquired about the potential additional wait, being 35-40 minutes in, I was told there were people ahead of me, much as I suspected. One could say they are understaffed, overworked. I'm sure they are but the rudeness and lack of care I witnessed while waiting and experienced is why I left. I haven't seen the like of it in a long time and to see people who are ill spoken to that way and looked down upon, especially by the woman I had the misfortune of interacting with, no thank you. One day she will be sick, in need. I hope she is met with less disdain and perhaps learns something. I made a new appointment elsewhere while waiting as I knew what would occur. Spare yourself if you can. If you have to use this pharmacy my heart goes out to you, no one should experience this. read more

The pharmacy is incompetent and very rude. Tried to over charge me and said they did not have time to call my insurance company.

I'm probably being generous with two stars. Waiting for the pharmacist at 9:00 PM got to the window at 9:45 & was told I only had 2 prescriptions but I had received a message that my prescription was ready and it listed the three prescriptions. Finally after showing her the message she said she never said that I only had two. Whatever...If there was another option close by that was also open late...now they're only open until 10:00 PM...I'd go elsewhere....It's too bad that they're customer service and pharmacy staff aren't anything like they used to be. read more

The service at the pharmacy is unbelievably awful. They are extremely rude and not accommodating. My daughter needed a COVID test to fly back to Canada. The website gave us locations far away so we drove 45 minutes to get to them. We got there 30min early and there were no cars in the drive thru. We had already received a text saying the test was ready. They refused to take us early. Then they said the would take us 15min early and when we pulled up again, they refused again. We needed to wait outside in a neighborhood with nothing to do for the full 45 min. What made it worse was how aggressive and angry they seemed with us. We have had many tests for travel at other Walgreens and pharmacies. It we have arrive early, they have always accommodated. What a horrible Walgreens. read more

This Walgreens staff are always so courteous! They great you when you come in And are well stocked. I use their pharmacy and all the techs are personable and quick! They also always try to give me the best price and go the mile for their customers The pharmacist is always ready to answer questions which I appreciate. Well done Walgreens! read more

Staff was definitely not in the best of moods came off extremely rude dont bother asking the staff questions they'll give their bare minimum attention to you read more

This morning was my first time trying cupons and the manager or whoever I talked to was really rude for no reason ‍ she just woke up and decided to be aB!tch I was talkin kindly and was trying to figure out how to use my cupons I'll stick to CVS their way more helpful and kind. read more

This may very well be the scariest Walgreen's in all of existence! Lets set the scene. Its Saturday night at about 10pm. My sister and I are having a yard sale bright and early the next morning...The hubs and I run out of stickers to price our sweet items. Off to Walgreen's we go. I cant even begin to describe the clientele. They could have rivaled ANY of the people that you see on Peopleofwalmart.com FOR FREAKEN SERIOUS. The place was a shambles and there were seriously about 10 people in front of us in line. Its dirty, its scary, I will not be going in there again. I will take my chances at a Walmart next time, at least there I know what to expect! read more

Let me preface this by stating I have been getting my prescriptions from this store for over 40 YEARS. But in the past year, they decided to do what they could to make my life HELL, which made me come THISCLOSE to going elsewhere. Like many seniors my age, I have a lot of monthly prescriptions. My doctor wrote scripts for each one, specifying the MONTHLY dose to be dispensed each time. And this was great, ordering each month by phone or online, until about a year ago. Apparently, Walgreens gives its pharmacy people an INCENTIVE to PUSH refills that span multiple months. While it might save a few dollars on co-pays, it is NOT really an option for me, since I have to go monthly anyway, because one of them -by law- can't be filled for more than a month at a time. I EXPLAINED this to them, and insisted that they ONLY dispense one month at a time on ALL of my meds. They did not listen. I constantly found that my options to renew (online) were for 2 months, 3 months, even four months. That is not manageable for me, since I have to know WHAT meds I need each month, and I'd have to COUNT remaining pills in a bunch of bottles to find that out! Again, I told them ONLY ONE MONTH quantity at a time. Again, they continued to make multiple refills. When I challenged it, they said "The doctor OK'd it. He sent an electronic prescription for those quantities." I checked with my doctor, and he said he did no such thing (and doesn't even DO electronic prescriptions, only on paper scripts.) In one case, we found out that the pharmacy called his office, and asked the RECEPTIONIST if it was OK to fill multiple months on a few prescriptions, and she said "Probably, since wrote it for 6 monthly refills." The receptionist claims she said to hold on for the Physician Assistant to authorize it, but the pharmacy tech who called said "That's OK." and hung up. My doctor was LIVID when he found this out, and was prepared to file formal charges with the Pharmacy Board. This continued for ONE FULL YEAR. I got increasingly upset about this, but nobody there would help. I called the corporate Customer Service line, and all they did was connect me back to that pharmacy! Finally, I called Walgreens Corporate Offices, spoke to a secretary and told my story. She agreed that this was not permitted, and would follow through on it. A few days later, I got a call from Mr.Cruz, the store manager, who pledged to straighten it out. The next day, he told me it was "all settled" and the prescriptions were waiting for pickup .. and they were. But, the following month, THE SAME THING HAPPENED AGAIN! Really, this is the most UNprofessional pharmacy I have ever dealt with. I finally got the store manager to take a more aggressive position with the staff there, but this should NOT have happened to begin with. read more

October 7, 2019 9:30pm I walk in looking for absorbing jr for my sore achy muscles. They didn't have it so I asked the pharmacist which topical analgesic is the best. Why else would anyone be looking for that kind of over the counter medication? This over weight arrogant bigoted pharmacist proceeds to give me medical advice! 1st let me educate you! You're a pharmacist, even if you have your Pharm D you're still not a Medical Doctor! You're probably 35 but, you look like you're in you very late 50's at best! I know about hydration and by the time I came in I had drank 112 ounces of water and I finished the night at 160oz. I'm a Disabled US Army Iraq War Veteran! That has used Walgreens for a very long time because the Veteran Affairs hospital's are a joke!!! I guess it time to take my money else where because this is the 2nd time I've ran into small minded bigoted pharmacist. Yup I'll be going elsewhere for my medical over the counter needs!!! read more

I had been using this Walgreens pharmacy for years. There were many times when one of my prescriptions was due for a refill that the pharmacy was out of stock, but they seemed to get it in the last day that I had 1 pill left. The prescriptions I take, I am never supposed to miss a dose and my Doctor even wrote it on the 6 month refill order that to please have the prescription in stock because patient needs it every month. I put up with the one being out of stock for several months but since walgreens always seemed to get it in the last day I had 1 pill left, I put up with the stress each month wondering will the prescription come in before I was out. And then it finally happened, they were out of stock and when I had taken my last pill they were still out of stock. I spoke to a pharmacy staff person and she said that the prescription had been ordered and was expected to come in the next day. I had to miss 1 day of taking medicine but called walgreens the next day the pharmacy staff said prescription was supposed to come in. But prescription was not in yet as I was told and I asked pharmacy staff person when it was supposed to come in because it was dangerous for me to miss taking this medication. Pharmacy staff person said it should be arriving the next day and I asked her if she was sure. She said No so I asked to speak to manager. The manager said he would look to see what was happening with this prescription and put me on hold. A few minutes later, someone else came on the phone and asked me if I was being helped. I told her that I was waiting for manager to check on a prescription for me. I was put on hold again and same lady I had just spoke to came back on phone and told me that manager said my prescription was there and I could pick it up. So before I spoke to manager, I was told it was out of stock by another person and it may or may not come in the next day and then after I talk to manager, the prescription was there? I picked up the prescription and told them this would probably be the last time they would see me. I found another pharmacy that sends my prescriptions to me in the mail and the one that Walgreens seemed to always be out of stock was mailed to me several days before I had taken my last pill. No more stress of wondering will I get my medicine on time. I know Walgreen staff are probably over worked because of staff shortage but this is my life and it seemed like they could care less whether or not I ran out of my medicine. Oh well read more

I was gonna post a review, but reading at what people wrote already don't think I can put anything else in the table, but I'll try. Is there anybody at upper management reading at how people review your customer service? Obviously there are some poor homeless sleeping close at the front entrance because it has a strong smell of pee, and inside specially at the pharmacy, there are some good employees but there's one named (AURORA) that like to make everyone customer life a nightmare with her attitude. All you have to do is review your videos and listen on how she treats your customers. Moving my med re-fills at Fry's. Thanks. read more

I been here right after I left urgent care so 1 hr has gone by and the pharmacy technician said they still have not received the election transfer for my prescription then he tell me I need to call the doctors office myself now it's been 2hr I'm not happy at all I'm sick with the flu. so another customer comes up and know another technician so the girl fill his meds in 2 minutes . read more

There was no public restroom to use even though I was a paying customer. I put my items back....plenty of other more courteous Walgreens to go spend money at. DISAPPOINTING. read more

As fas as Walgreens goes, this one ranks just barely above the location on 35th avenue and Camelback. The store is always a bit dirty looking. There is almost always only one cashier working and takes forever to get in and out of there. 3 stars because the pharmacy staff is really nice. read more

So UNPROFESSIONAL no prices up and their excuse? "Still putting stuff out... no all your stuff is out and you give me a price before I check out but when I check out you change it and shrug your shoulders like no big deal DON'T GO HERE!!!! FOR ANY REASON the people in charge to need to just fire everyone and get people who can actually do their jobs read more

This is the worst Walgreens I've ever been to. My 2 year son had an ear infection and the doctor sent his prescription here. After waiting at home to give them at least thirty minutes to get it ready, I get there and see the pharmacy staff sitting on the outside of the pharmacy area. They see me and slowly walk back to where I assume they are suppose to be and act like they hadn't gotten the prescription yet. Then all of a sudden "oh here it is, give us 20 minutes." Beyond that they were rude and very unprofessional. I will never use this Walgreens again and to be honest they have pissed me off enough to never go to another Walgreens. I can see that I am not the only one who has had a bad experience here and no one seems to care how this staff is representing the Walgreens name. read more

Always greeted, someone always available, and pharmacy very helpful. Just wish the parking lot wasn't so scary!

This is one of the worst locations out there! I mainly say this because of the pharmacy techs. Many of them have worked there for quite some time, and every time I visit here to pick up a prescription I seem to encounter the same "I don't want to be here attitude". On today's visit I wait in line, am next up, and the tech handling the front just turns around without saying anything to me and says "I'm going to lunch" to a peer. Her peer then asks, "well who's covering the front then?", to which the lunchgoer says "don't know, but I'm going to lunch". The pharmacist, who I assume would be in some form of leadership role is listening to all this and says nothing. I wait 5 minutes at the front of the line before anyone acknowledges I exist. Not impressed...the girl who helped me was nice enough, but can't figure out how to ring up the syringes I need for my medication. She walks around for a minute, goes and talks to a peer, acts frustrated and comes back and completes the sale. I didn't realize until after but she didn't even charge me for them. I guess it's just better to give them away then learn how to ring them up? As someone who used to work for a company that partnered with Walgreens, I know not all of them are this way. District leadership should take a long hard look at this Pharmacy and it's managers. read more

called to get a price on an item that they had in stock after 5 transfers I got the mgr. who said he was too busy to help.