I went in to the Walgreens drive thru at 9:43am on September 27, 2013, to have my pain medication filled. Now the month prior I had filled it here using this same pharmacy but with a different pharmacist. When I got to the window I handed my prescription over and as soon as his eyes met paper he came at me with a resounding "Now we don't have this and haven't for several months!" I told him well that curious cause I had just filled it here last month. He then was caught of guard and being to stumble across his words and his then went to the computer and said, "Well I see if we have any available." At this moment I was so pissed off I felt like exploding however I wanted to get my prescription first and go home and do some research. I wanted to find out if a pharmacist can deny a legitamate prescription and if so on what grounds. He came back after a few moments and stated that, "okay I'll fill it but I need your ID," to add insult to injury and insisted that I tell him what I was being treated for. I told him back pain. Now he came back asking me several more times the same question and I gave him the same answer. He said can I have something more specific and I told him back pain. After this difficult, not to mention, rudlely invasive back and forth the pharmacist went about his business. As he handed me back my ID he told me to be here in an hour. I came back at 10:55am. I was prepared with some information I had found online whereby others have had this same issue. This fact made me a bit more heated but controlled. As soon as I walked in I politely but purposefully requested a store manager. When Kim responded to me I asked her to accompany me to get my medication and that we could talk about my problem back there. She hesitantly followed looking worried. I guess I came off as a man on a mission. Well once I got my meds in hand I began my explaination to the above. All that Kim did was back up the Pharmacist and tell me that the Pharmacist has to make sure that I fit into some policy schedule that I was not privy to upon request and I was quoted DEA law which I also could not see with my own eyes. I told them that this was unacceptable and a completely ridiculous hardship for the Pharmacist to lie to me outright which would cause me to have to drive from one pharmacy to another unneccesarily when he had my medication all along. She looked at me with a deer in the head lights. At this point she was getting frustrated with me cause all she could do was spew this nonsensical data at me which meant nothing and was backed up with even less information. I then asked for the name and phone number of the regional manager because my situation was not resolved and it seems that if myself or anyone else will be dealing with these issues over and over again at this Walgreens location. She gave me the 1800walgreens phone number. I called and left a message we'll see how that turns out but I'm not hopeful that anything will change or that I will be taken seriously. read more
