As a pain patient and advocate, a person who has been in the pain community for many, many years,…read moreone of my biggest and earliest bugaboos was some of the side-eye that can happen when you're a chronic sufferer.
Those who've shared this experience know exactly (and unfortunately!) what I'm talking about. So, coming back to Champaign after being gone for 15 years, naturally, one of my biggest anxieties was setting up the systems that'd make even simply daily living... possible. And finding a pharmacy, nay PHARMACIST, was one of the most towering tasks!
When I first met Kristin (and I hope she forgives me if I've misspelled!), I wasn't sure she and I were going to be fast friends! LOL! But, after that first initial meet-up, after working with her for just ten minutes, I knew she knew what she was doing!
Immediately, I noted she had an eye for detail, while also concentrating on about thirty other things! She puzzled out the difficulties of prescriptions and a doctor's "idea" of them ;D, along with my different insurances, fighting to safeguard my privacy.
Dignity in medicine isn't always an easy thing to find, but while you might find Kristin *serious*, she's also genuinely caring, empathetic, and seems to really want to *know* the customer she's serving.
Sometimes, especially in the pain community, the details really are in the story of a person's life. When I shared mine with her, she appreciated it, and even though we've only dealt with one another just a couple of times, she still *recognizes me*, even just on the phone, so you tell it's important to her. Where you get that kind of customer services (or when you get it!) these days is rare and definitely in-between!
I never expected to be giving a Walgreens a 5-star rating, but it's because of Kristin that Walgreens -- at least thus far, at least for me -- has been a 5-star experience! =) I wish her and her team all the best!
