Would give a zero. I walked in and the cashier saw me come in. She turns her back to the register…read moreand i have to ask foe help at photos. She never said hello. Basically never spoke to me. O guess she hates her job or people in general. Only spoke one word answers to me. At the end did not say thank you. Just heres your receipt. Not sure how she got hired. They must be desperate

I answered a call from Walgreens today and a recorded message started telling me there was a delay…read morein my prescription.....then it would repeat that ....again....and again.....and again. I called back. I was holding on the phone.....I did this for 40+ minutes and a real live female person answered the phone and said I will be with you in just a minute...after a while....I was disconnected and transferred to no-mans land where no one would answer the phone. I called back and now10 minutes, there are once again 2 customers ahead of me. And the computer lady keeps saying she is sorry to keep me waiting! Actually, if there were a minus.....I would give a minus 100. It is sad. This used to be a vibrant store full of staff who could help you in a reasonable time. The voice mail system is terrible. The store is under staffed. You walk in there and can't find anyone except in the pharmacy. There are still 2 callers ahead of me. Actually, I have been moving my prescriptions to another pharmacy...but I missed this one. I may be holding on this phone until my next birthday ...which is in November!!! and there are still 2 callers ahead of me. It is now 26 minutes holding. And they will be with me shorly. This is not a good experience. Their staff is assisting other customers. Please pick up the phone and don't hang up on me again! There are still 2 callers ahead of me.....at 32 minutes holding. Does anybody at Walgreens care? This is so past bad customer service...I think their customer service folks all ran away. Oh yeah! One caller ahead of me. Lets see if i get disconnected again. The lady on the recorded message now has static in her voice because she has talked so much! And, my phone is running out of juice. 46 minutes on hold now. Now 51 monutes. Wonder if AI would do better? 59 minutes at 7:15 PM. Well....she, the real person, answered and once again asked me to hold on....so here we go.....didn't wait for me to say no.....didn't say please. Now 1 hr +. Oh she came back. FINALLY!!!!!!!!! Over 2+ hours.... Final recorded message....I am sorry. We are having technical issues and are having trouble processing your call. Perfect ending!!!!!!!!!!!!!!!!!!!!! Gay B Tuesday May 12, 2026 PS Once I got to a pharmacist, she was extremely nice and helpful.

It's amazing since I called corporate that the reviews on Google went from 2.5 too 3.2…read more Bad customer service and retaillatory practices when you hold them accountable. You are to be absolutely fine with 1hr and min. wait times, even when you called 4 days ahead and the machine calls you consistently and tell you it's ready. Only 2 people you can count on and that's Natalie and Amber.

I have shopped this location on several occasions. I was looking for a particular item. I have…read morelearned during this pandemic to check a store's app to see if an item is in stock before heading out. No guarantee but when I arrived at this location, the store had what I was looking for in the exact quantity that was listed. Of course, they limit you but two was all I needed. Cashier was very pleasant and the store was clean.

Amy in the pharmacy, along with the other staff members, were very friendly and helped assist me…read morewith all my needs.

Sorry CVS, but in your pursuit of cost cutting you have once again shown the customer how little…read moreactual customer service matters to you. A customer shouldn't EVER have to experience the automated phone system you are using. It is the worst call in experience I have ever had. The fact that you cannot ask for an operator, the pharmacist, or anyone for that matter is horrible. I spent 17 minutes attempting to get a hold of someone in the pharmacy. 9 minutes just on the automated side. And in the end I was hung up on. Gone are the days when people choosing to spend their money and bringing their business to you actually mattered. Service shouldn't just be something you say and try to dishonestly sell to customers..... it should be a business model you pursue, because happy customers should matter. If a restaurant treated you this way you would never go back....

Hoover Hometown is an incredible local, homegrown pharmacy located in the heart of Hoover off of…read moreHighway 150 across from Walmart. Whitney is a great pharmacist. She knows myself and my husband by name and is a graduate of Samford's pharmacy school! She's from Alabama and loves Birmingham! She not only has a variety of pharmaceutical products, but she also carries local items and gifts for purchase in her pharmacy. I would highly recommend dropping your big box pharmacy and go by to see Whitney. Getting set up with her is easy and seamless and you will be glad you did it. She is very friendly and truly cares about her patients. Glad to have such a great pharmacy so close to home in Hoover!

Excellent service and great attention to detail. Whitney is very friendly and personable. Locally…read moreowned and conveniently located off Hwy 150. Drive thru window for those on the go. There is even an app to refill rxs ahead of time. Thanks Whitney for coming to Hoover!

Male pharmacist refuses to fill Rx based on his personal preferences, then attempts to lie about it…read moreto customers. He is the judge and jury & he will make that choice for the customer while knowing nothing about the circumstances. It is truly unethical and grotesque. Very thankful that 99% of pharmacists are ethical, and perform their jobs without including personal biases. But you won't find that at the Inverness store. This pharmacist has a history of such actions, including lying to prescribers about whether meds can be ordered, and refusing to stock meds despite having been requested by legitimate providers who verify authenticity of the prescriptions. Highly recommend avoiding this location

While visiting relatives in the area; we stopped in here, to purchase some gift cards…read more The store appears clean and well-maintained; with the usual selection of items from which to choose, one expects at this type of establishment. The staff person we encountered was very helpful, attentive and accommodating in our finding and purchasing of the gift cards. (Sorry we didn't get his name.) This location is a solid representative for the franchise.

My family has used Neil's for decades. They are friendly, knowledgeable and a pleasure to work…read morewith!!

Great small local establishment! All the bell's and…read morewhistles without the hassles of the chains with regard to refill text notifications & reminders. Staff is always pleasant, wait is always short. If you miss personal service that chain drug can't give you - get down to Neil's in Pelham on Hwy 119 - across from entrance to Indian Springs Village school not far from I65 exit at Oak Mtn. And yes, the name on the building is the man inside it as well !

I started using Stephens because it's right above my work for convenience. It didn't take me long…read moreto realize the family run, smaller pharmacy's (NOT the huge chains) out there are so much more efficient and much more personal. Everyone is so nice and takes the time to explain all medications and side effects. It is just as close as those huge unfriendly pharmacy's so why not try using them the next time you have a prescription that needs a refill? It takes no time to transfer your prescriptions.You will be very satisfied, I promise, It's well worth it!

From the owner: Stephens Pharmacy is an independently owned pharmacy specializing in custom compounded medications…read moresuch as bio-identical hormone replacement therapy, pet medications, and pediatric formulas. Stephens Pharmacy also carries greeting cards and gifts including Circle E Candles, collegiate items, and much more! Stephens Pharmacy offers specialty nutritional supplements by Statinzyme and Pure Encapsulations as well as RxSkin Therapy, a skincare line developed by pharmacists. Stop in for your FREE skin consultation anytime!

Service is outstanding!!! Staff recognizes you upon entrance, greets you by name and thanks you for…read moreyour service. Prescriptions normally in stock. If they sadly are not in stock, they will fill what they have and have the remainder the following day. I've NEVER had a negative experience at Snider's Discount Pharmac. I've recommended to family & friend. They've also spread the word that Snider's Discount Pharmacy is the SUPREME pharmacy of any they've ever used!

Great experiences with this establishment. People are very helpful, make the process smooth. Local…read moreplace that treats you that way instead of a chain. Heck, the chain I used recommended to me as they couldnt keep up!

Heard about this place through Best Burgers in Shelby County so wanted to give it a try. Really…read morecool short order corner in a 1950s drug store with a bar seating and small dining area. Basic diner fare with burgers, hotdogs, sandwiches and chicken salads. They don't have fries but have fried potato wedges. I got the bacon cheeseburger and it was very tasty and less than $7. They have 8-10 different blue bell flavors of ice cream that made for a delicious chocolate milkshake. Perfect spot to come and feel nostalgic and get a good cheap bite to eat. Wish there were more places like this around today.

Great cheese burger and chicken salad. Friendly people and prices are good. We eat there when in…read moreColumbiana.

Not only Joseph, the pharmacist, but every other technician that works in the pharmacy are beyond…read morecaring, helpful, supportive, considerate, and thoughtful people that I have ever dealt with. I would never choose another pharmacy, although I have moved over 39 miles from the office. I would recommend them to anyone, and will forever choose to stay with them regardless of the drive that I have to take to get there. They are that good

Excellent service, privately owned, very friendly staff. Drive up window to pick up or drop off…read moreprescriptions. Also offers free home delivery. I recently moved to the area from out of state. I was looking for a privately owned compounding capable pharmacy, glad I found Jacob and his staff.