Management is rather unprofessional, there shouldn't be a reason to inform your cashier in front of customers: Do not allow a purchase from the "homeless gentleman" because of his shopping cart. If you had a prior unpleasant experience with him, you should have been discreet and notified the gentleman at the time he entered your establishment that you're unable to provide him service. You're making an assumption that he doesn't have any money (maybe he did or didn't today) however your approach was unacceptable. As a manager, I suggest that you utilize better customer service skills, or get properly trained in your p read more

The only pharmacy where you can be on hold for 15 minutes with one person on hold. I can never get anything accomplished in a timely manner here. The lead pharmacist is racist. She's obnoxious rude disrespectful and a smart allec . The drive thru is always over crowded with a line of cars. Inside the line is long and you have to wait 30 45 minutes. This pharmacy is the worst I've been to. read more

I was at this location On December 17 @10:30am mind you I scheduled an appointment a week prior of my appointment date, to my surprise when I arrived Walgreens the lab has been closed., at the pharmacy a very rude lady told me "they are close" and walk away without giving me a chance to speak to her. read more

I had an absolutely horrible experience at Walgreens Pharmacy and I will never use this location again. My doctor called in my prescription to San Jacinto, and I transferred it to Moreno Valley (12275 Perris blvd ) around 1:00 PM. The app clearly showed that my prescription was READY. I arrived around 4:45 PM, only to be told it wasn't ready. When I asked why the app said it was ready, the staff member said she "wasn't sure." That alone was frustrating. Then another employee, Analisa, came to the window with a terrible attitude from the start. Instead of helping, she was dismissive and rude, repeatedly telling me my prescription wasn't ready. She then claimed the pharmacist wouldn't even be there until 5:00 PM and that I'd have to wait until after 6:00 PM. When I questioned why the app said it was ready, she suddenly changed her story and said she didn't even see my prescription--then seconds later said it was at another store. That made no sense, since I had already transferred it hours earlier. After leaving frustrated, I later noticed my prescription had completely disappeared from the app. When I called, I was told I didn't even have a prescription in the system anymore. After being placed on hold for 10 minutes, the pharmacist finally got on the phone with an attitude as well, saying he didn't know what happened and that it wouldn't be ready until after 7:00 PM--even though the previous employee had just seen it. I ended up waiting until 7:30 PM--over SIX HOURS after the prescription was called in--just to pick it up. To make matters worse, when I finally received my medication, it was just ibuprofen (Motrin), and no one even offered a consultation or explained anything about it. This entire experience was unprofessional, disorganized, and disrespectful. The lack of communication, accountability, and basic customer service is unacceptable--especially when people are depending on medication. Do better. read more

The worst pharmacy ever. Staff not friendly and they don't seem organized. This is why I changed to Costco.

the WORST pharmacy I have ever been to. i'm not sure if the staff is incompetent or what the issue is but it took me over 30 minutes to pick up my prescription and the girl at the window didn't know how to run my insurance so it took another 15 minutes absolutely ridiculous and would never use this pharmacy if you do not have to read more

This Walgreens photo department is amazing. I went in with a photo on my phone that was approximately 45 yrs old that I wanted to make a 11x14 canvas of. I did not know how to do it, a employee named Monique helped me , she was very patience was so assuring to me that it could get made. Monique took close to 2 hours of her time to help me & still helped other customers. My canvas picture turned out PERFECT & I am so grateful for all Monique's time, patience & her continuing to work with my picture to make my canvas picture come out so amazing. Monique is differently a very reliable, dedicated & valuable employee to Walgreens. read more

Pharmacy is alright,there is just this one chick who looks like she's been smelling all day for no apparent reason. Shes Hispanic looking, with dark hair with highlights. You pull up and she ignores you. Yes, I understand you could actually be doing something on your computer but you acknowledge the patient/customer. She speaks to you with an attitude and asks you a question and won't even let you finish before shes hanging up the phone. This is every time so now I just try and avoid going when shes there. I'm surprised she's still working there,she's rude,and has no customer service skills read more

Every place starts with 3 stars. Normally I'd go through a fairly rigorous review of price vs quality, customer service, availability of products, and any other criteria that might be appropriate to properly issue a biased, it's my review so my bias is obviously in play, but fair and above all honest review. I can't do that in this case because I can't get past, "Fuck those assholes!" Perhaps I should offer some context ... I went in to fill a prescription. Without divulging the nature of the prescription I can say that it was NOT an opioid or any derivative of an opioid. That didn't matter to the pharmacist who stated, "That she didn't feel comfortable with dispensing a new prescription at the dosage prescribed." She didn't state it to me; so told a subordinate to refuse to fill the prescription. Pharmacists do have some latitude to refuse to fill prescriptions if, and only if, they have a reasonable suspicion that the prescribing physician is overprescribing or if they have a reasonable and articulable belief that the patient may be harmed by the prescribed medication. She had none of those things. What she had was the unmitigated gall to call my physician and instruct him on the dosages she would approve. She didn't go to medical school, my physician did. And yet, she still told him, she didn't ask if there was a reason why he prescribed the medicine he did, she told him what to prescribe. That act constitutes the unlicensed practice of medicine and is absolutely illegal in California. So, for me and for everybody who has ever been harmed by the pharmacists at this particular Walgreen's I will be putting to use the lessons I learned in law school to punish that pharmacist. I won't win the suit but I will cost her $50k to defend herself from it. It will cost me very little and every cent will be money well spent because I'll draft my own complaints and do all my own filing. But like I said, I won't win. I'm not doing this to win; I'm doing it to punish. I'm reminded of the Crosby, Stills, Nash, and Young song, Almost Cut My Hair. The relevant line that explains the singer's refusal to conform is, "I feel like I owe it to someone," I owe it to all of you, wish me luck. P.S. The pharmacist who is the subject of this review is Phoung. Normally I wouldn't include the name of the offender but since Phoung has received, said with maximum sarcasm, such a positive previous review, I felt that pointing out a pattern of her abuses of authority is warranted. read more

TERRIBLE customer service and even worse pharmacy. Came during the week after a doctors apt. and was told to come back on FRIDAY. So I did and come Friday they give another excuse as to why I can not pick up my prescription. I will never recommend this place to anyone. It's simply the fact that everyone looks for a reason to NOT do their jobs. #DontVisitWalgreens read more

pharmacy department is terrible. They prolong the wait time. Been told medication was suppose to be ready at 1:30, showed up after work around 6 waited over half an hour for the medication to be ready. This has happened a few times now not the first time this has happened to me. Will definitely be switching pharmacies now. If you don't want your time wasited don't come here. read more

Had an amazing experience Joe helped me out in the kios in order to get a Digital Print, less than an hour photo was already ready Great work and Stephanie was superb in her service and lily on her grind helping in the cash register. I'm thankful for u diligent hard work read more

Other than the pharmacy all else is good! I was standing for 30 min before they asked if i needed help! This was on8/23/21 at 3:30pm . Bad bad service. And it seems like they don't give a fuck!!!! I recommend CVS across the st. read more

wait is way to long drive thru is always jam packed, customers are usually always upset and angry here making it unpleasant

Great to visit early. Quiet in store and quick efficient service. Two thumbs up

The worst pharmacy ever! The pharmacist is so incompetent. Staffs are super rude! No wonder the bad reviews keep rolling in. Walgreen please do better and get this location a new pharmacist and staff!!! read more

This review is for the Pharmacy, and not the store staff. So many issues surrounding my experience trying to get a prescription filled. The bottom line is that I have no confidence in the staff of the pharmacy. In 4 days time, they could not get one thing right, every step of the way with my transaction was plagued with issues. I was treated as if I did not matter at all. The employee trying to help me seemed to just want to push the issue off to the next morning, and she even suggested that I could have my prescription transferred to RITE AID!! (probably so i could become someone else's problem, and not hers.) Here's a summary of the issues I faced with this one transaction over 4 days: Day 1: Instructed to call my doctor and get the authorization worked out myself, and once I get that, I could get my prescription. (I've never been directed to do this myself.. EVER) Day 2: I called my doctor to have them get with the pharmacy for whatever was needed for my insurance. (was told that the pharmacy usually reaches out to them if they need it btw) Day 3: Did not hear back from anyone Day 4: Called to check on things... Told that my insurance was no longer active. (it wasn't, i have a PPO btw. and they are FAST). Was instructed to take it up with my insurance carrier, (which I did). They confirmed that i did indeed have insurance, and that an approval for the prescription was provided to Walgreens. (What?!!) Day 4 Continued: Went to pick up prescription, and provided manufacturer coupon, was told that it was expired, or had been used. Provided a new coupon, told the same. Gave the tech a number to call for assistance, she told me that they were closed, and that someone could call them tomorrow to get it resolved. Its a 24hr helpline.. I called from my car, and walked back into the store with the person on the phone. Tech and helpline person talk, Tech concludes that the NEXT coupon still doesnt work, and its the coupon's fault. Helpline tells me that there's something wrong on the Walgreens side because they cannot even see the attempt. NOW im advised that I can go to Rite Aid if I think that the coupon will work there.. (FRUSTRATED). I'm told that the IT Helpdesk for Walgreens cannot be contacted until the FOLLOWING MORNING... (again with the tomorrow morning.) In frustration, I ask to have the prescription transferred to another Walgreens..(btw, i arrived to the store at 5:30pm, and it was now about 6:15pm.) THE OTHER Walgreens let me know that the codes were not in the correct place.. ID code was where Group should be, and vice versa... ((SERIOUSLY??)). The other Walgreens got my meds to me in hand in just a few hours, and took the time to carefully explain everything going on, and work to get everything resolved in a very timely manner, and called me back several times as they had to work to get the prescription out of the limbo that this location sent it to, because apparently, they managed to TRANSFER IT INCORRECTLY AS WELL. The moral of this story is that I'll never return to this pharmacy, and if you think they are too busy to care about you... you are probably right. read more

Went to try an drop off my prescription this afternoon (Fri May 14th 2021). Was told by the pharmacy tech in the drive through that my prescription I was dropping off at that time, would be filed by 7pm the same day. She preceeded to head back to process the order. 15 min after she takes my prescription, she then heads back to the window to inform me she won't be able to fill the order because they were out of stock. Not too bothered, I simply inquired when the prescription could be filled. She then replied that she couldn't give me a date. She then preceeded to tell me that I should drive 10 miles to see if I can fill at another pharmacy. Convenience wise, I replied that I could not do that. I offered to drop my prescription off there until they are capable of filing. She then stated she can't accept my prescription at this point. A little confused, I felt the need to speak to the pharmacist. She then told me that the pharmacist was on the phone, and would t be able to speak with me. Even more confused, I informed her that I would come in to just speak to the pharmacist about the situation because I was now feeling "uncomfortable" about the situation. Miraculously, the pharmacist walked up to the window and snatched the phone from the pharmacy tech. Even though she heard the entire conversation, the pharmacist asked me, "How may I help you"? I reiterated the situation directly to the pharmacist. The pharmacist replied, we don't have this medication and we can't fill your prescription. I then replied, "Well, when can this prescription be filled"? At this point, she's is irritated with me and tells me that she will not fill this prescription because she can see I've previously filled this prescription in the past with another pharmacy and that I need to go and fill it with them. "Your Prefered" pharmacy as she called it. I kindly told her, ma'am, I no longer go to that pharmacy for personal reasons. The pharmacy then put my ID card, and prescription in the window and said I will not fill it because it is a "narcotic". I kindly asked her how do I escalate this matter? Because I now feel this is discrimination (in some sort). I asked for the managers name, but she refused to give me the managers name. Not leaving at this point because no matter what's going on, I need names now, because I am going to file complaints as high as this needs to go. Store pharmacist (Phuong) then told me that the store managers name is (Ahmed Abou-El-Seoud). Usually I wouldn't complain, not everyone has the resources/time to travel outside their "residential" area to do these things. Nor, is it necessary for a representative of a franchised company to discriminate in this manor. I'm am not trying to use the race card, or the sensuality card here, but one can't help feel those are contributing factors when these customers who've come in right behind me, picked up the exact same medication I was trying to fill that they informed they did not have at that time. Update: Walked in and spoke with the same Pharmacist in person, and she then preceeded to inform me that they have the discretion to fill this medication based on their feeling. She then told me that she didn't just tell me that she couldn't fill the prescription, but that I would have to wait. I asked her again when would that be? She then said, she couldn't tell me when. Long story short, please use caution if you are a person of color, homosexual, etc. Trying to fill a controlled substance at this location, because based on how they "perceive" Your situation, they may or may not fill your prescription. "Discrimination" as I like to use it lightly. But don't take word for it, see for yourself! read more

RUDE, customer service. Went in for photo copies, manager was rude since the moment I asked for help for no reason. Was helping everyone after me. Loved Walgreens but moving all my needs to cvs across the street. read more

Brought in a prescription for disabled mother today. Pharmacy counter said yes they had the meds, would fill in 15 minutes. I get mother out of car, into wheelchair, wander around store for 30 min. Go back to pharmacy and am told they don't have meds in stock. I don't believe that a pharmacy doesn't have accurate counts. read more

It's Sunday 12/20 at 920am and I went to go get my fedex package and this young lady with long dark hair was there to help, but she was so stank and rude. I just don't understand, if you don't want to be there then quit!!! There are thousands of people that would love to have her job. Better customer service and maybe things would turn around for this store read more

Nancy and a young gentleman where very help helpful and amazing with my FedEx drop off Thank you

The pharmacy is horrible i went in to get a booster shot and it took over an hour just waiting. Pharmacist is so dam slow and has no sense of urgency. I advise everyone to get their covid shots elsewhere read more

This is ONLY for the pharmacy!!!! Keith the head guy doesn't give a damn about anyone. Eric is a total lier and that new student needs to be kept in the back stocking shelves. Been going here for over 5 years and not by choice. They are the ONLY pharmacy in town that will give out the amount of meds my husband needs. Now about that Medication, good luck trying to get it without a fight. 9 times out of 10 they are out of meds and jyst tell you to drive to the other locations. I AM NOT A PHARMACY MED JUNKIE and do not enjoy driving all over town like a junkie looking for my next fix. Avoid this place like the plague!!!!!! read more

Slowest store by far. 30 minutes to get formula and check out! At 10am when it's super dead!!! Hire some more people... DAMN!!!

Walgreens North of the freeway in Moreno Valley on Perris Boulevard is the absolute highest on the bar, when it comes to fast, helpful, courteous, and the positive smiles of the Employees. Anything I've ever needed, whether it be vitamins, medicine, or shampoo, they have had the top shelf merchandise and also low budget priced merchandise as well. There's no way I can leave out the pharmacy. I've been going to this pharmacy for eight years and they've been nothing but decent and helpful with my medications and very professional, all the while, filling the prescriptions in a timely matter. Thank you Walgreens and pharmacy staff !! read more

Walgreens - Plenty of parking and no peddlers asking for change from you, while you're walking in. They're very strict about that. - Drugstores Near Me - Moreno Valley, California

This Walgreens have the nicest staff, the one lady who is in cosmetics is always friendly, willing to help find items. I don't know her name but she has a lovely smile with dimples. One of the best things is when purchasing cosmetics or toiletries she will ring you up at her register there in cosmetics. No waiting in line up front. Fast and Friendly. Recommend this location! read more

This is my pharmacy for ten years now. Drive thru is slow but they only have one person on at a time unless u get lucky. I like that they call me when I need to refill I just enter my birthdate and it's filled. Careful coming here around lunch time because they take a half hour break. read more

Went in for an interview and I automatically did not want the job it was unprofessional the store manger annette did a terrible interview she was on the phone half of the time and did not even ask me interview questions. Also 13an hour yeah no thanks. its the unprofessional interview but still not get the job for me ‍ read more

Customer service is really bad. They couldn't find the key to unlock an item I was going to buy and they took about 20 minutes to unlock my item. They didn't even say thank you for being patient or apologized. read more

I'm leaving this review in regards to the pharmacy department. I have been using this pharmacy for s few years now and have had more negative experiences than positive. When trying to fill my sons antibiotics recently after leaving urgent care, I called and they told me it would be 30 minutes. So we waited. After 30 minutes passed I called before going just to be sure and the automated system said one hour. So we waited another hour. Again I called and the automated system still said it wasnt ready so I then chose to speak with someone and I was connected to a customer service rep named Patricia. She tried to connect me to the pharmacy but they had put the call on hold as soon as she transferred it. She complained and urged me to file a complaint as well since we waited for over 30 minutes with no answer. I have also had problems in the past, where they didn't give me all of my sons pills when he was on controlled substances. Now I felt like I needed to sit and count them before I leave and that is not okay. I am switching pharmacies. read more

Staff is super efficient and friendly. Had a pricing issue, but the manager that was checking us out fixed it immediately and apologized at least 3 times for the inconvenience. Pharmacy staff had my prescription out in less then 10 minutes, which was perfect since I had to run more errands. read more

Horrible customer service!!! You need to wait forever for assistance at the photo counter! They just walk by and ignore people! I've been standing here for 15 minutes! read more

This has got to be the worst pharmacy! I switched from Upland Walgreens and everytime I need my medication there is a problem. If Upland wasn't so far I never would have left. read more

So freaking slow and rude now days they use to be fast and good forget it go somewhere else save a headache on something else

What has happened to my local Walgreens? It is clean and organized.... has a little bit of everything. The cashier on the other hand - blah! At least she greeted us but other than that, ugh. She had no interest in her job or being there. No smile and was doing the heavy sighs while having to straighten up the decoration area. Customers should not hear your sighs of disdain for your job and the patrons. read more

Very friendly employees, miss Wendy was a star she help me a lot she is a really great person I really recommend this Walgreens Thanks read more

Photo department people are really nice. I would have given 5 stars but the bathrooms were dirty and they took forever to help me. If they weren't so nice and helpful I think I would have left upset but I left happy because the girl was really nice. read more

Horrible customer service. They lost a prescription, then they claimed it was my mistake. My daughter lost her license in the store, they wouldn't help her because it was close to closing time. Do not recommend this Walgreens read more

I presented my rain check was it was refused. 2 or 3 of the clerks, 1 of whom was posing as a manager... but this was not on his name tag... refused to honor the rain check even though it had not expired...dishonorable, unethical... a real swindle..when rain checks are presented, they look for reasons to refuse to honor them. read more