Poor communication. The prescriptions are never ready when their tele-refill system says they will be. And the pharmacy staff is often rude. Perhaps this is in response to customers being unhappy with the service but that is no excuse. read more

Have to believe most if not all the issues with this pharmacy have to do with the team being understaffed. You get your text and email that your meds are ready for pickup. Wait in long line, only to be told they're not ready. Today, the same gentleman who randomly told me that my meds may have been inadvertently sent to the wrong Walgreens told me that they didn't carry another of my specific medications anymore after I had been getting them there for more than a year. "Maybe the FDA wont allow them" he said to me. Huh? Went to Rite-aid and they had the pills. No problem. Transferred all my prescriptions there as well. Scary that they give shots to people at Walgreens as well. read more

This pharmacy should close its doors. It's so useless. I have been waiting on hold now for 27+ minutes; someone comes on and puts me on hold again. This happens over and over, such poor service. I've been told my Rx is ready, only to go there and find it's not. I've switched to Costco in Novato; it's a much better experience. read more

You may choose to refill a prescription here, but this is what will happen if you do. 1) You will call in a refill, by phone, of a longstanding prescription of a commonly used medication that you previously filled at the same location. Nothing fancy. 2) The automated response will assure you it will be available tomorrow, or in 2-3 hours if you request it earlier. 3) You will show up LATER than 2-3 hours or the next day, because you're a nice person and you understand they are overworked. 4) And when you do show up, you will be told, inevitably, that it is not ready. Clearly, their MO is to refrain from starting the refill process until you physically show up to retrieve it, forcing you to either wait 30 minutes or make a separate trip. Calling to check beforehand does not help, they will still wait to start the process until you are there to pick it up. To be fair, prescriptions called in by your doctor or on an automatic renewal program do seem to be refilled in a more timely manner here. But I've been told, and not always politely, that I must wait half an hour or return to get a refill one too many times. I drive by this Walgreens every day on my commute and therefore it should be convenient, but it is in fact more convenient for me to drive miles out of my way to CVS, which is where I"ll be going from now on. It's really a shame. (ETA: This review is for the pharmacy only. I feel compelled to say that the man who usually works at the front checkout counter is extremely nice. He always has a smile that brightens my mood when I'm frustrated by the latest debacle at the pharmacy.) read more

This store should not be closed down. Every year it gets dirtier and the employees more hostile. There was a period of time when this was the only pharmacy I used but I finally learned that customers don't have to tolerate rudeness and bad service. If one wants/needs a good Pharmacy, go to Pharmaca in Mill Valley. It's an excellent store and it has the best Pharmacists who are warm and intelligent. No one has to put up with Walgreens in order to have a prescription filled. read more

Unable to refill my monthly maintenance prescriptions in a timely manner and consequently jeopardizing my health. If they are short staffed, they should not take on more orders than they can manage. Currently behind 3 days to refill my refill. Also, refuse to answer any phone call follow-ups about prescriptions and status (have been waiting on the phone for hours for days). Despicably run store that needs to be shut down. Avoid this store if your life depends on it. read more

This is my local Walgreens and I use them out of pure convenience. I have almost never had an interaction with a pharmacist there who is friendly helpful or seemingly capable. I often experience long lines, wait times, and frequent delays, and rarely see the same employee in the pharmacy area more than once... Which I assume means they have relatively high turnover. I feel badly giving them one star, because they often seem stressed out, but the general lack of customer service and simply being nice to customer makes it tough to cough up even 2 stars. Now, I have managed large teams and customer facing teams, so I understand how challenging it can be when you're dealing with the public at scale and trying to control for quality interactions. After particularly negative treatment from a pharmacist today, and before posting a scathing review, I thought I would give my local Walgreens the benefit of the doubt and call the store manager. While he was very nice, he also said that they are severely understaffed and everyone is stressed out. As he said, "that shouldn't prevent us from being nice", and I couldn't agree more... so unfortunately that leads me to offer up a one star review of this location. (By the way I'm not usually a "call the store manager" kind of person, but that's how rude they were!) I will say there are a couple of front checkout employees to tend to be friendly, but sadly they can't compensate for the ineptitude of the pharmacy. Other than that... It's your standard Walgreens drugstore. Nothing to write home about, conveniently located. read more

I would give ZERO STARS, if I could. This pharmacy never has my script ready when they say it will be. They don't order meds or even start processing your script until you are in front of their face, trying to pick up your script. They waste your time, telling you to come back in a couple hours, only to come back several hours later and being told that it's still not ready. I have never seen a pharmacy with so many people working behind the counter, consistently not having scripts ready when they tell people that they will be ready. Most pharmacies have some issues with certain meds and/or service, but this pharmacy takes the cake for the THE WORST PHARMACY EXPERIANCE EVER! read more

Girlfriend had surgery so I went to pick up her meds which were supposed to be ready. Waited 20 minutes with TWO cars ahead of me - I don't know how that is possible. Was told the prescriptions weren't ready but would be in 30 minutes. Come back to an enormous line of cars waiting. Screw this, I just waited 20 minutes for two cars. Walk in, 10+ people in line. Only one of three windows open in the pharmacy. The people in front of me have been waiting for awhile. Apparently this is somehow both the covid 19 vaccine line and general prescription line. This is smart - let's put unvaccinated individuals next to those who may be requiring medication. Excellent move. I started writing this review while in line. I currently have about 35% confidence in their ability to actually correctly fill the prescription but we'll see. .... Just got to where I can see the pharmacy tech at the counter; it's a pretty uninspiring sight. I don't want to be mean, but she has a sort of glazed over look about her - not much focus if you catch my meaning. Plus, there are 3 computers and only one person working, with a line growing. She doesn't appear to be hustling either, and it appears I may have to help her combing through the alphabetical last names, as evidenced by her furrowed brow as she attempts to locate person #1s prescription. I'm being mean, buts it's been a long day. I tried to get these filled at CVS earlier to no avail. May have to write up a review for them too. Total Walgreens waiting time so far (combining for the earlier wait): 45 minutes. People are starting to talk to each other in line - the lady behind me says her spouse is in the car after having surgery today. Nice try lady. Join the club. I'm not moving. People are also starting to loudly question the whole "one lady manning three computer slots" system. I agree, it doesn't seem ideal. .... Three back now, starting to think about my future outside of Walgreens and all I can accomplish in the future if I can just get the prescriptions and leave. On a positive note, I've befriended an elderly gentleman in front of me who desperately needs a chair after standing for half an hour. Unfortunately there are none left; Walgreens is no place for the weak and frail, although I would assume this to be the majority of their clientele. Im not even kidding, the guy behind tried to cut. He went to try and say something to the lady behind the counter (ha, good luck with that!) then just kind of....lingered to the 3rd spot. People definitely noticed. I definitely noticed. Normally I would let someone through but it's past an hour total of waiting and I won't admit what I would do to get out of here. Horrid things. I passive aggressively slip back in front of him. He's unvaccinated but I deem it worth the close quarters. ..... #2 in line and people behind me are starting to look around the prescription counter and general area as if answers to this terrible place are hiding behind the aisles - they are not. There are no answers to this experience. My one-time friend in front of me can't find his Medicare card and I'm starting to have this sinking feeling like I somehow deserve this as a punishment for past wrongs. I reflecting on my life and all of the small, cumulative steps that have led me to where I am today - to this very line. I'm not sure where I went wrong. .... I'm not kidding - I'm still #2 behind Medicare man. He found his card, but the techs got a quizzical look and is throwing random finger punches at the computer touchscreen. I start to bargain internally. God help me. I will go back to church I promise. I'm worried the tech is going to need a break after this guy. I'm expecting some sort of calamity to arise as I approach the counter. I'm not from the Bay Area and I begin to wonder about earthquakes. Am I actually hoping for one at this point? ... It's all over now as I finish the review. I got two of three meds so that's something I guess. The tech was quite nice but there was a 5 minute gap between her grabbing the meds and me actually leaving with them. I'm not sure where she went. I did some light stretching during this time as it had been about 30-40 minutes of standing. I raised the star count to 2 from 1 as the staff was friendly once I got to the counter. Overall not a bad first review. I was pretty heated when I started writing but mellowed out after an additional 30 minutes of waiting. I'd say I'm a stronger person now all things considered. I'm not sure I'd recommend Walgreens to a friend. Maybe to an enemy. Definitely not to an elderly individual read more

Worst pharmacy I made an appointment to get the yellow fever vaccine and when I went to my appointment they told me they didn't have it, then I don't know why when I called they told me they did have it, I just wasted my time and gas. read more

I won't go into the long terrible wait time. I won't even go into the poor customer service. What frightens me the most is seeing a pharmacist blow their nose (snot into a Kleenex) then continue to fill prescriptions WITHOUT SANITIZING her hands. That is beyond gross, with COVID it is purely dangerous!! Plus the pharmacist filled my prescription with pills which I am allergic to. ("We see that you're allergic to an ingredient used in these pills. Do you want to give it a try anyway?" Um, no, that would just be stupid.) This place is frighteningly UNSAFE!!! read more

The man working behind the counter at the pharmacy was incredibly unprofessional. When I asked for my prescription he says "oh that sucks" and proceeds to dig through a pile of meds. Then he finds it and it needs to be mixed and says "well I guess you just add water to it.. I can do that." Wtf! Not funny, not ok. My kid is sick and I don't need some cavalier attitude about his urgently needed medications and then to be made to feel like what he is getting isn't mixed properly... the pharmacist intervened and took over but still. This place is trash. read more

Unfortunately, the star system does not allow negative stars. The pharmacist was unbelievably hostile and wouldn't allow an incontinent woman to use the restroom. Luckily, an older balding Caucasian man who gave the immunizations stepped in. He was polite and professional. The pharmacist needs to be sent to manners training. Rude to the sick, and disabled. Heard yelling, I'm a pharmacist not a clerk! You, my dear are a disgrace to your profession read more

Pharmacy staff are super slow. I've had better experiences at the DMV. Expect to wait at least 45mins picking up basic rx. And good luck getting anyone to answer if you call without being put on hold for an hour. Seriously the worst pharmacy imaginable. read more

I am a doctor and this is my local pharmacy near my house. They are the absolute worst! Massive hold times to get through on the phone. I have also heard from my wife extremely long lines. Very difficult getting any meds filled. We have switched all meds to a different Walgreens in the city. Apparently all Walgreens are not the same as the Walgreens on Van Ness and post is excellent! read more

So so slow and the people behind the counter are rude. These people need an attitude adjustment.

Very rude staffs, not only one. Many times, make customers two times travel because they are not be careful online orders. Doesn't even know what they wrong. Of course, they are not sorry either. read more

The pharmacy has a tough job, holding the tension among demanding or needful patient, prescribers of controlled medicines, cheapskate capitalist insurance companies, and an increasingly punishing and authoritative DEA in a climate that scapegoats the sick in a politics of drugs dynamics. Kudos to the pharmacist on duty tonight who fixed a problem with how the Rx was written and went the extra mile to make sure I got relief in timely fashion. It's so easy to take out our frustrations on the personnel when they are caught between so many competing power entities and endless regulations, where it's all cover-your-a$$ at the expense of the patient. But this Walgreens came through for me. read more

Worst pharmacy I've ever been to. I wish there was an option for zero stars. Staff is rude and inconsiderate. "We're understaffed" is their excuse for not having prescriptions filled for 3-4 days. Really? That understaffed?!! Takes about one hour to try to get through the phone before they disconnect you. This is what people needing medications have to deal with. Absolutely not acceptable. I'm switching to another pharmacy, I have neither energy nor time to keep asking for service they should provide. Big embarrassment, this place calls for new management! read more

At one point a few years ago, the pharmacy was efficient, prescriptions filled and ready when texted. Now- it is worthless. I am not blaming the workers as they always are jumping. There's something else going on and it could be they have eliminated a pharmacist to fill the orders. It can't be that this Walgreens has increased their business to the extent that any order placed via the app is never ready when requested. Simple medications, genetics, auto fils, taking days to get. I am trying to find a pharmacy that delivers when they say they will. Truly sad if Walgreens has gone on the cheap and eliminated staff. If so, they will loose customers and there's no coming back. read more

Plan to wait a half hour for your prescription, without it exception. There is always a long line, which moves at a snail's pace. Then, you might find the script that was supposed to be ready two days ago isn't due to "system trouble." So tack on at least 15 minutes more. It's ridiculous. I'm switching to CVS. read more

Horrid experience once again. Have waited 50 minutes for a prescription that I was told was ready. Long lines chaos around vaccine administration. Many people very angry as they wait. DON'T EVER USE THE PHARMACY HERE. IT IS A DISASTER. read more

Worst pharmacy I have seen. This Walgreens is always understaffed. The poor staff seems not to know what they are doing. For example one staff member told me to come in and my prescription is ready for pickup. Unfortunately when I went in to pick up my prescription, that same staff member (who I spoke on the phone) told me that I have to wait 4 more days until my prescription could be refilled! I wish they had given me this information over the phone as I had to drive all the way to the pharmacy and wait in line for 30 minutes to get this information. I called my insurance to make sure this information is correct (as I do not trust this incompetent staff), but as I write this my insurance company has been on the hold with them for well over 30 minutes! Who leaves an insurance company on hold for over 30 minutes? Do these people sleep on the job? Maybe they could use a red bull? Incompetent management, overworked and unskilled staff, thats what the pharmacy group at this Walgreens represents. Now it makes sense to me why Walgreens closed several locations across the US. Their business model does not have the scalability to meet the needs of its customer base. Especially when their hiring standards are so low. read more

This Walgreens location should be ASHAMED of the way they run their pharmacy. Never in my life have I been spoken to and treated with such disrespect by a pharmacist. My doctor submitted my prescription 10 days ago and it has still not been filled. I waited patiently for three days to call them and inquire about the status, seeing as I was given absolutely no updates to that effect on the Walgreens app or otherwise. After waiting on hold for approximately 30 minutes, I spoke to them last Monday, and was told that my prescription would be filled that day. Six days later, with still absolutely no contact from the pharmacy or notification of the prescriptions being filled, I called again. Again, I waited on hold for over 30 minutes before getting through to anyone. The first employee I (finally) spoke with was decent, but still did not apologize for their blatant oversight in getting my prescription filled. Then, to top it off, he informed me that they were out of my prescribed medication and would probably have it "in a week or so". Outraged, I requested to speak to the pharmacist. Once again, I waited several minutes on hold until the pharmacist answered me. She reiterated what the previous employee had told me and expressed absolutely ZERO remorse for the troubles they have caused me. When I asked why they didn't inform me that my medication was out of stock, she gave me attitude and suggested that I should just have my doctor send my prescription to another pharmacy. Before I even had a chance to respond, she HUNG UP ON ME! What an absolutely ludicrous way to treat a customer, who, might I add, has been a loyal patron to Walgreens Pharmacy, at this location and beyond, for YEARS. I sincerely hope they get their act together and figure out how they can successfully do their job (namely, fill prescriptions) without forcing other customers to endure such absurdity. Bye forever, Shorelines Walgreens! read more

If I could give a 0 I would. The only helpful competent person is the man at the counter. The rest specially the woman who blames not been able to assist you on the understaff situation has no business being in this position. We have taken our business to a different pharmacy that took care of our needs efficiently and without drama. Our copay alone is $10,000 a year. I'm happy to give our money to them. read more

Do not come here. Don't waste your time or gas. You will wait for hours not only to pick up a prescription but also to drop it off. The line was 10 people deep with an assortment of people picking up, dropping off, and getting a covid vaccine. There was at least 5 staff members behind the counter to help with the line. I waited for about 15 mins and not one single person moved but 2 more people were added to the line. Never again will or give the recommendation to use this Walgreens. Usually Walgreens is a lot better than most but this one is so below subpar it's sad. I hope corporate address the productivity/efficiency flaws that are clearly going on throughout the pharmacy. read more

I was amazed how bad customer service could be. To be fair, this review is for the PHARMACY staff, not for the store staff. For some mysterious reason, the technician lady couldn't get my Asian name right, even after I spelled it out and she just bluntly said "I don't understand how your name spells". Oh gosh, seriously, can you be more polite to an Asian? Then I tried to get my medicine, even showed the email and she couldn't find it. Then again she couldn't understand the medicine name I told her, my partner even stepped in and spelled it out. Man, am I so hard to understand? Maybe I have some Cal Asian weird accent huh? I'm done with this pharmacy. read more

HULK SMASH ! ! Props to this place for having a decent sweater and t shirt for sale at everyday low low prices ! ! $ 2.99 for a Dodger blue t-shirts...whhhaaat? $ 4.99 for a Hulk green sweatshirt...in my size...score ! Man, my Hulk green sweatshirt is soooo F 'n Fugly...it'll make hipsters envy me. Oh my gawd, dude, how come those mexicans always know where to find the good sh*t, maybe they get it from there uncles...and stuff. The back story... My sis n' I went to Muir Woods to go on a killer hike, which we did...but on our way back down...it started to rain ! Well, what else were we to do but forge on...so we did. When we left the woods, I remembered The Walgreen I saw on our way up...so we stopped in anticipation that they would have t-shirts, sweaters, overalls...whatever ! KU ! They do... Ok...let's see... Black...hmm...too small...nothing over Medium White...same ordeal Blue...only Large Orange...well, actually Folsom County Orange...cool, but only Large Yellow?...aaaaaaaaaaaaaaHELL NO ! ! Green?...XL...hmm...it's not so bad...sh*t...I'm only gonna wear it from here to there...fook it...green it is ! Go pay...friendly cashier, btw...actually help me locate the clothing aisle...Leave... Walk out to the car, where my sis is waiting... She took one look at my newly acquired sweater and looses it ! ! (Ka ka ka ka...(yeah she cackles) Ka ka ka ka ka) No jodas...fook you ! In defiance to her...I shall keep my misunderstood Hulk green sweater...I've grown to love it in the past few days since acquiring it. It was really cheap. It kept me from getting a cold...much props ! It's really warm...and It's really green. Hey...it's not easy being green ya know...http://www.youtube.com/watch?v=hpiIWMWWVco read more

Walgreens - I know it's generic...but come on...until someone puts up a real one...this'll do. - Drugstores Near Me - Mill Valley, California

This is the worst pharmacy I've been to. Techs are over-worked and incredibly untrained. There is NO CUSTOMER SERVICE here. Go anywhere but here. read more

Order online. Drive thru pharmacy . . . . . never leave your car. Express pay . . . . . no cash leaves your pocket. Less than a minute and you are on your way. COOL! read more

Was on hold for 38 minutes. Every so often the hold music would stop, the phone would ring and a mans voice would say "Walgreens" and put call back on hold. hung up and tried again. same thing for another 32 minutes. Really bad. read more

Worst pharmacy experience ever! Not only do they make you wait. They are completely incompetent and rude. The most unprofessional pharmacy I have every seen. They told me to come back next week to pick up the prescriptions for my mother-in-law. When I went back the following week, not only were they not ready, but they told me that I would have to drive to a different pharmacy in San Francisco to pick up the prescriptions. I called the other pharmacy, and they said that this was not true. They were incredulous that the Mill Valley pharmacy asked me to call them. Not only did I have to wait twenty minutes for the first time, they made me wait another twenty minutes only to ask me to come into the store. I told them I did not want to do this because I would have to wait again. They promised that I would not have to wait if I came into the store. I had to wait another 15 minutes while this same person helped another customer. After that, I knocked on the divider to let her know that I was there waiting for her. She pretended not to recognize me. She finished with the other customer and was going to help the next customer and make me wait again. I again knocked on the divider and reminded her that she said I would not have to wait if I came into the store. At this point, all the other employees in the pharmacy started to scream at me, shouting at me to wait my turn. It was completely unprofessional. The woman pharmacist was extremely rude and told me that I should just leave. I needed to get my mother-in-law's prescriptions because they had run out. These medications were very important as she had just had a stroke. DON'T GO HERE! THIS IS THE WORST PHARMACY EVER! read more

Every single time I come here I have an unpleasant experience. It's shocking to me they can't figure out how to provide a basic decent customer service, I'm also shocked that people will put up with it. Every time I pick up a prescription at the pharmacy the line is long and slow moving, and the personnel behind the glass are barely civil. Like you are an annoyance. Whenever I buy products with my prescriptions they simply shove the products back towards me without a bag or an offer of a bag so I end up carrying assorted loose items through the aisles. If you ask them to do anything outside the standard, like, for example, transfer a prescription to another location, they act put out and decline to help. That includes the pharmacist having attitude. It's really not hard to be nice to people and offer them assistance or even an explanation about why you're not going to offer them assistance but this crew can't manage the bare minimum. read more

There is nothing inspiring about this place. It's Walgreens. It's where you go to get stuff that you need and it's convenient if you live on this side of MV. What else were you hoping for? On a bright side, Mohamed at the checkout counter is one of the kindest people. Say hi. read more

Absolutely the worst customer service of any pharmacy on the planet. They occassionly text me when my medication is ready but only on a random basis. So I need to call and wait on hold for at least a half hour just to find out the status. read more

This Walgreens needs to hire mire people to help in the pharmacy. Wait time to just pick up a prescription is 20 minutes no matter what time of day. They also don't answer their phone. And the staff is overwatered so grumpy. read more

Worst pharmacy in the world. They lack common sense and are the most unhelpful group of people I've ever come across. I had to visit this location three times because they forced my Dr to adjust a prescription three different times over a word. Again they completely lack common sense and could care less for the people they help read more

I've recently discovered Walgreens' photo department. Their online photo services have helped me create a number of collages and birthday gifts. It's super easy to use, and the print-outs are unbelievably cheap. And best of all, your order is normally ready in under a few hours. My only complaint is about the actual store itself. It's a freakin' ghost town in here. Not only are there no customers, there are barely any employees to be found. Each time I've come here, I've literally had to search for 5-10 minutes for someone to assist me at the photo department. And then when I finally find someone, they look quite annoyed to be bothered. It kind of has a DMV-feel to it. All that being said, my photos usually turn out nice and the price is right. So I'll be back. read more

Have been filling prescriptions here for 15 years. I have never had such a horrible experience the pharmacy tech was surreally, the manager was uncompassionate and short. I waited for over an hour to pick up two very common prescriptions, life threatening with out. They would not release them to my husband of over 30 years because I have two addresses. When I spoke to someone yesterday they said they would be ready today for me to pick up as I was having to evacuate yesterday due to the fires. Who ever I spoke to yesterday clearly lied to me and they refused to answer the drive by telephone when I asked what the hold up is. They stated the medication was out of stock when they finally decided my prescription was returned to shelf. And take at least 15 minutes to refill one prescription and would have to over night them for the other. Total time spent here was an hour and forty five minutes for TWO prescriptions. read more

Stopped in with my friend to get some drinks while on driving around. Found a good selection of what we were looking for quite easily. The store is well organized and was clean. The cashier and one staff person that offered to help us were nice. We didn't need any help but it was great that she offered. There was a long line but it moved really fast. read more