Never thought I'd see the day where Rockville Pharmacy didn't care about the health first of their…read morelong-term customers. I went to Vincent's Pharmacy with GRANDMA in the 1970's when it was up in the building across the street from Rockville General Hospital. I went to was a patron when it moved to the strip mall down in back of where the old Zahner's used to be.... My mother used them all her life and they saved her from being extorted by one of her live in aides with me.... then they move and new ownership comes in and wants to utterly ruin their relationship with the long-term customers like I am who only owes 6 dollars and needs medication for a yeast infection that can be paid within two weeks, they can't give me my medication even though I've been paying my bill and have payment on file with them. I'm not one of those who use them wrack the bill up and then move onto other places either.... I cared about my relationship and loyalty to them and they snub me. Well forget them....I guess I'm going to have a yeast infection for two weeks..... these younger people don't know what loyalty of a customer truly is. I'm furious. I wish John didn't sell he cared about the person not the pocketbook when it concerned the health of a person! It's not like a yeast infection medication is a controlled substance either. WTF really? My five star rating just went down to two to one stars with this place. These new owners had better pray to GOD they never get sick when they are older and are denied basic healthcare services. If I didn't know better they are predjudice against people on SS Security or State... He told me to go someplace else and get my medication. He also told me to call my doctor to get a cheaper copay one this is why I think he's prejudiced against those with state healthcare. Why would he say that if this med was only$20? He feels like he should dictate to the doctor what the best medication is?.... I could understand better if it was 60-100 dollars then sure suggest away.... He didn't care I've been a long-term customer.... and I put this up on their reviews and lookie they took it down. THE COWARDS are afraid of a negative review I guess, eh? https://www.healthline.com/.../untreated-yeast-infection... I guess reacting strongly isn't the best way to go about this but... it just hurts to be treated like this when you've been a loyal customer for almost 50 years of your life. 50 years I owe them six dollars from past two months.... I couldn't pay this month the plan was to pay them the third.... I've put in a call to first choice. They do have a pharmacy I'll be calling tomorrow to get the ins and outs of getting them to help me. I don't like the other pharmacy's around here. And now this is the third bad interaction with them in six months' time. I wonder what changed with them. Is it just new ownership or new management? I put in a call to ask nurse how long I can let this go without treatment. NO ONE likes being treated like they don't matter when it concerns who is on their healthcare team. Pharmacy's are part of a healthcare team for an individual. People who have been loyal do not like to feel like their loyalty is disregarded either. I'm not out of line here. The only out of line thing I did was drop the F bomb a couple times. I got the yeast infection because I was on the antibiotics. Now see after hours nurse called me back calling office tomorrow seeing what they can do and then First Choice does have a pharmacy, so I'll take my business there... I'm done. I do NOT recommend Rockville Pharmacy to anyone at this point. They have changed and do not care about those in the community who are on fixed incomes anymore. We have a lot who are. First Choice Healthcare Centers has always been good to us and I go to them for everything. They just started this pharmacy so I'm going to call them and see about rolling everything including my daughter's things over. Want to know what the problem is? Yeast Infection with an open wound. I have a boil that just burst and another one that will be soon on my inner thigh. I have to be very careful the yeast doesn't get into the bloodstream through this open wound. The pharmacist didn't need to know this!

Rockville Pharmacy is great! Super helpful and friendly staff. We used them for prescriptions and…read moresupplies until our insurance forced us to use prescription by mail.

Absolutely love this pharmacy. Whenever I call a person answers right away, instead of an automated…read moresystem with 20 different choices when I really just want to speak to a person. Pharmacist Michael and his entire staff are just great. Thank you for all that you do!

Great neighborhood pharmacy. Always very friendly and helpful. Make it your neighborhood pharmacy.read more

I've been getting my prescriptions from Pioneer Health Compounding Pharmacy since 2017, and they've…read morealways been professional, friendly, and easy to work with. Just a heads-up for anyone new: prescriptions here take a couple of days because it's not like CVS or Walgreens -- they actually custom-make your medication. And that's what I love most. Everything is tailored to your specific needs, not a one-size-fits-all approach. I highly recommend them.

I have been using Pioneer for many years and they are the best. Very kind and patient staff but…read moremore importantly, super well educated, knowledgable pharmacists who have done advanced training in Functional Medicine and more. Highly reccomend them.

Once you meet Helen, and she remembers your name, you are a friend and customer for life…read more Excellent customer service from everybody employed here, including Bob the owner-pharmacist. His dry sense of humor makes me laugh every time I visit. Now, if only they had a lunch counter......

What a cool place! It's like a throwback to the old neighborhood pharmacy instead of the ones you…read morefind inside a supermarket or the corporate cloned spawns that are dropped around the state like globules of cookie batter on a baking sheet. This is the real deal, a friendly pharmacist that knows everyone's name and gives personal attention to his customers. I saw him spend nearly ten minutes giving some poor soul with a hacking cough incredibly detailed instructions on when to take her two prescriptions. It's a pretty good sized store that also sells toys, greetings cards, and even beer, wine, and liquor! Something for everyone!

Communication is lacking here. They never called when a loved ones prescription was sent over. I…read morewent in to see what was going on and to pick up. I was told they needed 15 minutes to get everything ready. I told her I'll be back soon for it. I came back two hours later, was acknowledged and told it would be a few minutes later. Five minutes later, someone else calls me, asks for the insurance information again which I had already given and said it would be an additional 10 minutes. I was told they only fill prescriptions while patient is waiting... which I was never told. It's a waste of time for busy individuals such as myself. Mind you, I was picking up a small device, not medication. To top off my annoyance, a staff member was rudely speaking in Spanish about another customer. Very unprofessional. First time here and I'll be avoiding coming back!

I needed some replacement tubing for my nebulizer. My insurance will cover it, but requires a…read moreprescription from the doctor. After playing phone-tag for a week with my doctor's office, I finally got them to send the prescription for the masks and tubing to my local CVS...only for them to call me and tell me they cannot fill that type of prescription there or bill it through my insurance (which is total BS-they could special order and then bill it but they don't want to because it's a longer process, so they tried to pull the wool over my eyes. Nice try.) I didn't want to deal with any more headaches, however, so I scouted around on the internet for local medical supply pharmacies and found Arrow. I asked CVS to transfer my prescription to Arrow and then went there. I walked in and went to drop-off and was helped by a friendly pharmacist almost immediately. I explained my situation to her and she kindly informed me that CVS would not be able to transfer the prescription, that I had to have it in hard copy form or have them e-script it directly to Arrow. She then told me that they carry the supplies I need there, and could save the receipt so I could be reimbursed later. She walked me to the section with the masks and tubing and picked some out for me, then got me a price. I went to grab a couple more sets and thanked her. The other pharmacist who rang me up was not only also incredibly kind, but he gave me a steep discount-the entire purchase came to $16, when it should have been at least $25. I was truly touched and awed at the level of service and care I received here. Truth be told; I'm not used to this; I've been going to the big chain pharmacies almost my entire life. I don't think I'm going to bother fighting with my doctor's office and insurance to try and get reimbursed, at least not this time. Next time, I'll have my office send the prescriptions directly to Arrow; in fact, I think I'll have ALL my prescriptions from here on out filled at Arrow. There really are pharmacies where you are greeted promptly and given a high level of care and service, and Arrow is one of them! Thank you, Arrow!