The basic principle of baseball is "Three strikes and you're out." The same applies to any…read morebusiness. As the old cliché goes, put your money where your mouth is. As such, I nor any of my family and friends will ever be doing business with this store again. I, of course, will be sharing this on social media as I am doing now. I am also looking into whether or not a store employee violated state law by refusing to provide the name of the store manager (Marinda Hill). Had I ever done this in any of my jobs, I would have been fired on the spot. Had any of my former staff done this, I would have written them up. If you have purchased products, browsed for items and or had any negative/hostile interactions with staff at the Harris Teeter Store number #280, located at 4010 Battleground Avenue, Greensboro, NC, let the captain of the ship Know. Greg Foran is the Chief Executive Officer of The Kroger Co., the parent company of Harris Teeter. Let him know. Call, email, send a certified letter, whatever it takes. Please note the following transgressions that I am now sharing with you and numerous others.
#1: Today, at approximately 5:30 p.m., Eastern Standard Time, my wife, (who suffers from a clinically diagnosed Cardiac Condition,) and I shopped at the aforementioned store and were forced to wait on a line that wrapped more than 30 feet around, blocking ingress and egress. An elderly woman in front of us complained that her back was hurting (Possible ADA violation, Fire Code and the Older Americans Act). The store staff did absolutely nothing to address this dire situation which was right in front of them. As a last ditch effort, I called the store, spoke to a woman in customer service, who I could plainly see had answered the phone, and requested the full name of the Store Manager. She steadfastly refused, even though I warned her I was going to contact North Carolina Attorney General Jeff Jackson's office. When I later approached her, she hid her name tag and even removed it. (Deliberate Obstruction ).
#2: Several months ago, date unknown, my wife and I, who have been frequent visitors to this store and probably spent upwards of $5000 over a period of two years, purchased three six packs of Canada Dry Ginger ale, which, per a clearly visible sign, was on sale. The cashier in question did not believe us when the item did not ring up as a sale item and had to doublecheck it himself, never mind the fact that several people were waiting behind us.
#3: About six months ago, I stopped off at this same store and purchased Maxwell House coffee which, per the sign, was on sale for $3 less than the standard price. When I went to pay, the cashier, a young female, rang up the standard price and did not believe me when I told her it was on sale. My family served this served this Country in combat. My Dad, my uncles and my cousin, all suffered injury and trauma fighting for the freedom that this individual now enjoys. I take this personally.
I can forgive one or even two transgressions, as itemized above; however, I cannot forgive a blatant lack of transparency and the arrogance of store employees who need to be reminded that people like me and my family pay their salaries. And I cannot forgive a total lack of concern for the welfare of their customers. This is not a customer service issue; this is a character issue. Please reference the contact information below for The Kroger Company.
The Kroger Co. (Corporate Offices), 1014 Vine Street, 45202-1100 Cincinnati Ohio, Phone: +1 513 762-4000 Web: www.thekrogerco.com
