i went in hoping to catch the beauty expert that works in the beauty bar within the store. i got there too late. However, another associate helped me. i explained that I am like makeup illiterate, and that I had a new hairstyle that required concealer now! Lol. The associate, Sacajawea, was filling some product shelves in the beauty isles and took the time to help me. She took about 20 minutes to help me find a color and to show me how to apply the product. She really saved the day.. And really helped to boost my confidence. i typically shop at CVS. Both Walgreens and CVS are within a mile of my apartment. i was so pleased with the service I received and with Sacajawea's pleasant spirit and willingness to help me. Thank you a million times over. read more

This Walgreens is in a great neighborhood, but that's the only thing great about this place. My experiences with the pharmacy have been abysmal. Filling prescriptions is something they loathe doing, judging by their attitude. Good luck getting someone to answer your questions without being on the phone, rolling their eyes, and acting like you are such an inconvenience. The take care clinic inside the west gray Walgreens is even worse than the pharmacy. They are better off calling it the take a hike clinic, because that's what you end up wanting to tell them after they are done with you. The staff at the clinic is abrasive, have terrible bed side manner and do little, if anything to assist you in getting treated. If the point of these clinics was quick, convenient medical attention, this clinic has failed in both instances, something I can clearly assert after having taken my two and a half year old there on a Sunday to be seen for a cough and fever. Not symptoms which warranted a trip to the ER (his pediatrician was closed). Seemed like the perfect opportunity to go to this clinic. Boy was I wrong. They don't want you to come in, they'd rather be doing something else on the weekend, and they are sure that you are the first to know it. We left before they could get their disgruntled paws on our little one for treatment. Better off paying the $150 ER co-pay than paying $20 to be treated like scum. read more

After years of being a regular here, the review is due. As with all Wal-Greens, you can find perfume to things to cover smells. My experience has been that the service is spotty, but typically good. The store is clean and it is very corporate - no character at all - just the diagram that corporate sent and they followed. That being said, it is good to know what is to be expected and for it to be delivered. I touch down here several times a week for things from condoms to condiments -- gotta be safe. read more

This Walgreens is literally 3 minutes away from my house so naturally I end up going there quite a bit wether it's to buy some late night snacks or to rent a redbox dvd. It's open 24 hours a day which can be very handy in some cases! The store itself literally just got a facelift less than a week ago, they installed brand new cashiers! It's very clean and organized however the night staff can be pretty rude, now I understand that nobody wants to work the graveyard shift but it certainly isn't my fault and they could make a little effort to be somewhat polite, I'm not expecting a warm "welcome to Walgreens sir" but at least don't roll your eyes or sigh at me when I'm trying to pay with Apple pay through my phone! read more

Walgreens TAKE CARE CLINIC took excellent care of me!!! Online appointment on 1st visit and walk-in on 2nd visit; I was in & out in 45 mins (that time includes waiting for prescriptions). Electronic check-in was easy & Dr. Earline is a GEM! Thank You for the excellent customer/patient service! read more

Pharmacy is awful and the store is dirty. If it wasn't down the street from my house I would never go - very frustrating experience!

I went in to find the game of Yahtzee since I had forgotten mine at home, but sadly they did not have it. I thought it was odd to be watched by an employee at the entrance/exit. I wondered if she didn't have anything else to do or if they have a lot of theft that they have to watch for. Either way, it was uncomfortable to be watched like that. The male attendant at checkout was slow and unfriendly. read more

During the day the staff is usually pretty polite, welcoming me when I arrive, asking me if I need help, and polite upon check out- as good customer service should be. At night there is one woman who works the counter, a heavier set African American woman who is SO RUDE. I'm an extremely polite person, raised to be polite even to those who were not polite to me. The first time I thought maybe she was just having a bad night so...pass, no big deal. Then again, & again, to the point where at this point I'm questioning myself or if I'd done something wrong or because I'm tattooed that she was judging me? Who knows. I've literally counted the last 10 times that I've been in and she has been SO INCREDIBLY RUDE that I actually felt the need to complain and take my business elsewhere after having come to this store for the past 10 years. If you hate your life, I'm really sorry. But a polite customer doesn't deserve to be treated so poorly and you should probably leave that poor attitude at home. I hope management takes my complaint into consideration. **update, seems they're taking customer recommendations into consideration as that woman no longer works there and the staff are all incredibly pleasant again. Thank you! read more

Finally a Walgreens that knows how to transfer a prescription from one Walgreens to another. I would love to give them 5 stars but when I went to pick up my Rx today (it was ready on Sunday), they said that I couldn't get it because it wasn't going to be covered with my insurance. The tech said I was too early on getting my meds and i would have to wait if I wanted my insurance to cover it. Ok, no problem but why didn't anyone call me to tell me that? It would have been great to know that before making the trip to Walgreens. read more

I read reviews prior to going to this Walgreens clinic and I was a bit apprehensive. I was greeted by Lauren, NP a few minutes after I registered on the kiosk. Lauren was extremely friendly and professional. Lauren explained insurance aspects for the services that I requested so that I could make an informed decision. She also advised me that two of the services I was requested would interact with one another and suggested I only receive one of the services and return for the other. As a medical social worker that has worked in hospitals and clinics, I appreciated her thorough explanations. Thanks Lauren. Know you are appreciated. read more

Terrible service. Signed in when the clinic was empty. After ten minutes one patient left the room. The PA then closed the door and stayed inside by himself for another 15 minutes, at which point he came out and sauntered past me (avoiding eye contact). After a few more minutes, I went looking for him in the store and found him browsing the Pepperidge Farm cookies! Lazy. Inattentive. No adult supervision. Avoid. There are plenty of other quick clinic options in the neighborhood. read more

Received an EXPIRED medication and had to go through the whole process of arguing with the pharmacist and had the manager reverse the transaction to order the medication somewhere else. Spent 4 hours in this process. Disappointing. read more

Ridiculously, just to print 3 of the 4*6 images which need less than 10 sec , but the staff told me to wait an hr! While they have 4 people working. I understand there is certain tech works in the photo section. But just press the button for 3 images. No cutting, editing, framing or any special request. And don't mention the printing machines are multiple task for different sizes of images. For AN HOUR ?? Is that consider reasonable ? read more

The store, with the exception of the pharmacy, is well kept and well staffed. The pharmacy has consistently gone down in quality over the last couple years. They regularly miss commitments, fail to communicate, and are in general unprofessional. read more

This is an extremely lengthy review but it's worth it in terms of summing up the dishonesty and lack of efficiency. DO NOT USE THIS PHARMACY. It is my neighborhood pharmacy and I have lived here for 10 years, refilled all my prescriptions here. The staff here is in real need of some customer service 101. I am not unreasonable and can understand when people have bad days at work especially with how this pharmacy is always busy. However, the pharmacy staff has NEVER once been polite or friendly at the least bit in my last 10 years of being their customer. The pharmacy check outs are very cold and their tone of voice just tells you how much they hate their job. Fine. I am not expecting stellar service from a pharmacy. HOWEVER, the way they operate is horrendous. Compared to all other pharmacies, Walgreens is supposed to be one of the "higher-end" ones. NOPE. The waiting time at the drive through or at the store is of no difference, ( I understand that they are always busy but never once have they been efficient in terms of waiting times and refilling times.) I have multiple prescriptions from various doctors, I don't know if its a pharmacy thing but they never bother to refill my prescription in the order it came, where they will just refill the newest one and let my old prescription expire without me knowing. (Fine, that's my job to track when it expires, but not when each pharmacy tech refills a different prescription of the same drug from a different doctor each time) This really messes up my order and I end up always having 2 prescriptions of the same drug at the same time as they never bother to stick to 1 prescription and finishing it then moving on to the newer prescription. These people simply do not care. When I do ask which prescription is being filled, and if they can refill the OLDER unexpired prescription -- it is either a reluctant Yes... OR when I come and pick it up it is under the newer prescription that I didn't want so I end up just leaving with it because I DONT have the time in my life to keep waiting or actually wait 1-2 hours for them to simply change the prescription refill number. This isnt demanding, it is me trying to keep track of my prescriptions and refill one -- finish it then move on to the next one. But no, these people just refill whichever they wish to and results in me losing refills due to expiration. Not only with my medications but this pharmacy seriously is in need of an operating manager or whatever that needs this pharmacy to survive. They are just lucky that a bunch of people who live nearby don't have the time to switch pharmacies and are still dealing with their crappy customer service and lack of efficiency. When I think of pharmacy, I think of efficiency. This pharmacy has NONE. After 10 years, I finally got sick of them due to them constantly CHANGING MY PRESCRIPTION brand name drug to another that they keep pushing me to use. I am referring to my asthma medication inhaler -- everytime a doctor refills me my preferred brand, this pharmacy changes to a MORE EXPENSIVE brand and tells me that it was my doctor who prescribed that brand. I know that they think I'm stupid and its my 1st rodeo, my doctor and I spoke about not prescribing ProAir since the pump mechanism of the inhaler is always faulty, leading to wastage of medicine. But mysteriously, when I go to pick up my meds, I have to ask which brand am I getting due to them constantly changing it behind my back, (Mind you, my insurance covers both brands! So that's no excuse). They will tell me "Oh, it's the same thing mam!" I told them it is not the same, it is the same drug but the inhaler pump that administers the medication is totally diffferent! Pharmacist likes to interrogate me like as if I'm stupid and I just got asthma today and I don't know what I'm talking about. She may have her degree in Pharmacology but I have asthma and I am the one using the inhaler which always gets jammed in the midst of an attack. What they end up telling is to CALL MY DOCTOR to change the name when it was originally done right!!! BUT WALGREENS changed the name in the first place because they simply keep trying to push ProAir the brand that I hate and wasn't on my prescription! Guess what? ProAir is more expensive too so go figure... I officially transfered my pharmacy to yes you won't believe it, Walmart because a friend spoke highly about them. I don't even shop there. But you know what? To my astonishment, they are so efficient, the line moves really fast and the pharmtechs are so patient and friendly. I was not as nice to them as I was to Walgreens due to my experiences with pharmacies but Walmart has handled that so well that I feel bad they are getting this side of me when it was Walgreen's fault. Seriously, this isn't the only pharmacy in the neighborhood, IF YOU LIVE NEARBY GO TO KROGERS pharmacy or something, I promise you no matter where you go, it will make your life smoother and better as you can't go wrong. read more

My rating is specifically for the Take Care Clinic in Walgreens. I had a positive experience there when I was really sick. I went there around 8:30am and signed in on their touchscreen system. The provider was seeing a patient, plus their was a 2nd person in line ahead of me. I waited a little less than half an hour to be seen. The assistant that took me in and took my vitals (Nikki?) was polite. The provider came in (an R.N. named Earlene), and she was friendly and put me at ease. At first I was unsure because she examined me, then began entering my symptoms into her laptop. But by the end, I was very happy because she had correctly diagnosed me with mononucleosis after my primary care physician had missed it the week before. read more

Customer service is on the whole terrible. Rude employees who scream WELCOME TO WALGREENS at you ( as I'm sure they've been told to do) but in the most disgruntled way possible. Checking out is a nightmare as the employees treat you like a pest they just want to get rid of. Don't get me wrong there are some good people here but 80 percent of the time I feel like these people just don't care at all about their jobs and don't even try anymore. read more

Pharmacy is extremely slow and lazy. They are incompetent and in inconsiderate. I will never fill any prescription here or any Walgreens again and will spread the word. read more

Horrible customer service in pharmacy department! I have also called several times, again not well spoken, professionally. Once the line is answered they place you on hold for ever! I have this pharmacy a chance, but it's very frustrating. I will be changing pharmacy, there is a cvs close to thee area. Will give it a try. read more

Welcome to Walgreen's! at the entrance. Welcome to Walgreen's! at the travel-size display. Welcome to Walgreen's! in the first-aid aisle. Welcome to Walgreen's in the Easter Candy seasonal center aisle. Welcome to Walgreen's! as I browse the antacids. How many times do you need to welcome a customer? I liked the good ole days when nobody welcomed you to Walgreen's and you were free to peruse the merchandise. It's no wonder many of us are buying our razors and antacids on line. No waiting for the "supervisor" with the keys! Welcome to Walgreen's!!!!!!!!!! read more

Hi guys.. When facing attitude problems from walgreens employee, ask for their manager then the contact information of their district office. Be sure when contacting them have the name of the rude personnel, manager's name and state the issue that you've experience. As what I've heard, local stores doesn't want to receive calls from district office about a rude personnel :P read more

When I go through the drive-through sometimes the clerks seem a bit indifferent, like they don't give a rip.

Just received excellent service from their pharmacy dept. Thank you Tishuna.

I have gone to this pharmacy for over 10 years, and when i go to pick up a prescription, I go hoping for the best while bracing myself to receive "attitude." Only a few times have I had a customer-friendly person waiting on me at this location on West Gray. The rest of the time, the attitude is indifferent at best, but generally rude and/or hostile. For some reason, I have accepted this behavior as a fact of life -- just something to expect when I go to pick up medications. Tonight, however, the person behind the counter was outrageously rude, and I will never go there again. The only thing I can think is that the managers of this pharmacy have the same low standards as do those at the counter. Otherwise, they would certainly not allow these customer-hostile employees to interface with the public. Hostile pharmacists dealing with sick customers -- That makes a lot of sense; many of the customers are sick anyway, so why not make them feel worse? read more