I hate to be *that girl* to leave a negative review, but this particular Walgreens location makes me want to pull my hair out. The only reason this is a 2 star review instead of a single star is because of the retail staff; they're always friendly and accommodating, greeting you the moment you walk through the door and chatting kindly as they check you out.
The pharmacy staff, however, needs a serious course in customer service and dealing with the public. If my health plan didn't mandate that I use Walgreens, I would've changed pharmacies a long time ago.
I've had multiple, MULTIPLE negative interactions with pharmacy staff, specifically pharmacy technicians, both in the capacity of patient and as a prescriber. When I have called in new prescriptions for patients, I've utilized the prescriber voicemail, which is great. But heaven forbid you need to speak directly with the poor overworked pharmacists, because you'll be waiting for quite some time. They obviously work incredibly hard to keep up.
From a patient perspective, picking up my own scripts is an ordeal that is inevitably faaaarrrr more complicated than it should be. Despite having savings cards on file for all my pricey brand-name prescriptions, the pharmacy tech rudely announces the incorrect price each and every time; when I kindly point out that I have savings cards, I'm told that either 1. I'm wrong & there's no card on file (to which I pull out the card so they can yet again verify the info) or 2. They've already run the savings card price (which they haven't, as I know exactly how much my scripts cost).
I'm a firm believer in respect, especially to those in service-type industries, but it's all I can do to be kind to the often incredibly rude techs who check me out at the pharmacy. I've had eyes rolled at me and I've been condescended multiple times; customer service is absolutely horrendous at this location. One instance upset me so much that I broke my cardinal rule (never identify yourself as a healthcare provider in public) and told the pharmacy technician that I was an NP, so she didn't have to demean me explaining how prescription savings cards work.
If you need a quick birthday card, diet coke, or bag of gummy bears, this is your place. If you expect your pharmacy staff to provide acceptable customer service, run far away! read more